ComputerWeekly.com Research Library

Powered by Bitpipe.com

All Research Sponsored By:SearchCRM

  • Putting Customers on the Map With Geolocation Apps

    Geolocation mobile apps are giving companies new insights about customers: where they are at any given time. But this ability spooks many.

  • Old-Hat Technologies Put a Cap on Customer Care

    Contact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many.

  • The Makings of a Modern Contact Center

    Choosing between a hosted or on-premises model -- or a blend of the two -- is the first step to modernizing customer relationship management systems today.

  • 3-2-1 Contact: The Call Center in a Multichannel World

    Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center.

  • Forging a CEM Strategy That Can Power Commerce

    With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach.

  • To Pump up Data Volume, Connect Customer Channels

    In this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands.

  • CRM Analytics 101: Harnessing Customer Data for Smarter Business Decisions

    CRM analytics involves drilling into customer data to make smarter business decisions and to offer customers more personalized service. In this expert e-guide, uncover an overview of analytics and what an organization can gain from it, steps for making the business case, the solution landscape, tips for choosing the right platform, and more.

  • Growing Revenue with Smart Marketing

    In this expert e-guide, find out why integrating sales and marketing is essential for making the most of every customer contact in today's e-commerce landscape. Discover how a new way of approaching your revenue cycle, revenue performance management (RPM) can enhance customer interactions with this powerhouse combination.

  • Migrating Data for a CRM Technology Upgrade

    In this handbook, get tips to ensure CRM data migrations go smoothly, and explore how proper planning, data profiling, and data quality checks can help you achieve a cost efficient, effective CRM upgrade.

  • Staying Connected: Don't Let Faulty Mobile Applications Lose Customers

    Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.

  • CRM Analytics: Effective and Efficient Customer Data

    View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now.

  • Integrating multiple channels to build a single view of the customer

    CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.

  • New CRM Technologies bring sales success to businesses

    In [this expert e-guide], read about how one emergency response software company integrated a CRM platform, resulting in major time-saving efficiencies – most importantly, an improved process that enables the company to sell product licensing. Also read about a lumber executive who recently bought into a successful social CRM.

  • Customer Experience Exchange, Issue 7

    This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.

  • Deepening Customer Experience: Analyzing, Optimizing and Integrating CEM

    Mapping out a customer experience management (CEM) transformation isn't a quick or inexpensive undertaking, but it can offer significant rewards if you are able to sift through all the options within the marketplace.  Check out this E-Guide to get tips on planning and allocating resources for CEM and comparing the latest options.

  • Strategies for Integrating CRM and Cloud ERP

    In this e-guide, Maxcer and other industry experts examine how companies can prepare for cloud integration, and provide a useful step-by-step guide on how to integrate ERP.

  • The Mixed Blessings of Contact Center Automation

    Contact center technologies ease customer frustration with call center inefficiency, but they don't replace the human touch.

  • Rethink Customer Service for a Multichannel World

    In order to really succeed at customer relationships, C-suite executives are -- finally -- warming up to multichannel communication.

  • Harnessing Social Media to Boost the Bottom Line

    Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM.

  • Forging a CEM Strategy

    Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy.

  • How to Fine-Tune your Contact Center

    With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management.

  • Mobile apps reach the busy customer

    In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results.

  • Using Social Media to Win Over Customers

    While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.

  • 3-2-1 Contact the Call Center

    Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.

  • The New CRM Metrics: Putting Them to Work

    There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated.

Bitpipe Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other

What's Popular at Bitpipe? Daily Top 50 Reports | Daily Top 100 Topics | Popular Report Topics

ComputerWeekly.com Research Library Copyright © 1998-2014 Bitpipe, Inc. All Rights Reserved.

Designated trademarks and brands are the property of their respective owners.

Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.