Social Computing Research
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Session Hijacking: How to Protect Your Customers and Your Corporate Data
Sponsored by: Thawte Inc.This whitepaper details the challenges of session hijacking – or sidejacking – and why it is becoming such a prominent issue today, especially with the adoption of social media. View now to uncover the implications of these detrimental attacks and learn how to truly keep your users and organization safe.
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The Business of Social Business
Sponsored by: IBMAccess this in-depth resource to explore a study based on the responses of more than 1,100 individuals and interviews with more than two dozen executives from leading organizations. Discover how organizations are leveraging new social approaches to create valued customer experiences, increase workforce productivity and effectiveness, and more.
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3-2-1 Contact the Call Center
Sponsored by: SearchCRMContact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.
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Best Practice Guide to Addressing Web 2.0 Risks
Sponsored by: LumensionWith the rise of user-generated content, social networks and readily available information offered by the Web 2.0-enabled workplace, users are more connected to people and ideas than ever before. This new level of connectivity also introduces significant risk. In this resource, find 5 key best practices for reducing risk in a Web 2.0 world.
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Innovations in IT: Driving Corporate Performance
Sponsored by: SAP America, Inc.View this informative white paper to learn more about how the priorities of IT staff have shifted. Learn more about how you can extend your enterprise and improve engagement with customers, partners and suppliers to maximize efficiency and take full advantage of new opportunities.
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Are you a Collaborative Leader?
Sponsored by: Citrix Online Go To MeetingThis Harvard Business white paper examines the new collaborative leader, drawing on examples from many successful CEOs to showcase the power of company-wide collaboration.
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7 Essential Gadgets and Apps for Business Travel
Sponsored by: Citrix Online Go To MeetingUncover the seven most essential gadgets and applications that will help your mobile workers boost productivity and work efficiency at any time, in any place. Discover details about each tool and why they are crucial to the mobile business lifestyle.
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The Human Face of Big Data: Data Driven
Sponsored by: ComputerWeekly.comSoftware engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
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Presentation Transcript- Enterprise Service Architecture: Building a Platform for Strategy-Driven Transformation
Sponsored by: OpenTextRead this presentation transcript to learn how enterprise service architecture has the ability to respond to trends in consumerization of IT, the social enterprise, outside-in innovation, worker mobility, and big data.
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Presentation Transcript- Enterprise Social Platforms-Meet Dyanamic Case Management
Sponsored by: OpenTextIn this presentation transcript, come to understand enterprise social platforms, dynamic case management- and how you can leverage the combination of both. Examine case studies of companies successfully using this combination to find value in greater collaboration and communications and eliminate the barrier between people and useful information.
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What Customers Want: Tips for Creating and Marketing a Social Catalog
Sponsored by: Oracle CorporationThis white paper begins by explaining how social commerce and social catalogs differ from traditional advertising and online product catalogs. Also included are seven tips for creating and marketing an effective social catalog for your brand.
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Using Social Gaming to Drive Engagement: Insights and Best Practices for Brand Managers
Sponsored by: Oracle CorporationAccess this insightful white paper presenting eight best practices and two case studies highlighting ways marketers can use social games to build brand recognition.
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Managing the Social Media Mix White Paper
Sponsored by: Oracle CorporationThis exclusive resource provides an eight-step guide to devising an effective social media marketing strategy and helps you determine how your company should allocate information to Twitter, blogs, Facebook, and more.
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Social Media and Business Intelligence: Creating the Integrated Customer Hub
Sponsored by: Oracle CorporationSocial media is no longer just for teens as it provides businesses with a wealth of information about their customers when effectively analyzed. However, many are finding that traditional analytics systems lack the scalability needed to keep up with social data. Read on to learn about a monitoring platform that helps mitigate this challenge.
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Strategy for Social Engagement & Monitoring: Transforming Noise to Signal
Sponsored by: Oracle CorporationData from social media could provide you with a substantial competitive advantage if it's leveraged correctly. In order to gain real value from it, you need a social analytics strategy that collects and analyzes social data to provide you with actionable insight. Read on to learn what features are vital to a social analytics system.
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How Brands Can Optimize Social Strategies with Analytics White Paper
Sponsored by: Oracle CorporationAccess this white paper which draws from a recent Facebook survey to investigate the demographics of Facebook fans; how fans are acquired, discover pages, and engage; and best practices on how brands can optimize social strategies.
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Five Questions About Managing Social Media that You Should Ask Your Agency White Paper
Sponsored by: Oracle CorporationChoosing the right marketing or branding agency for your company is a complicated task. This white paper provides you with five questions you should ask agencies to help you separate the real candidates from the poseurs.
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Branded Video Posts: Using Multimedia to Increase Engagement
Sponsored by: Oracle CorporationAccess this helpful white paper for key insights into how you can maximize your video message's effectiveness in social streams. Read on to learn how customers are engaging with video, what types of video posts are most effective and how you can customize your video posting strategy to serve your audience.
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At -a- Glance: HP Enterprise Cloud Services - Collaboration
Sponsored by: Hewlett-Packard CompanyThis brief white paper demonstrates how moving Microsoft SharePoint to a private cloud can increase flexibility and scalability while handling enterprise-level requirements for security, compliance and control.
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UC and Collaboration: Benefits and Market Drivers
Sponsored by: SprintThis expert E-Guide from SearchUnifiedCommunications.com explores the benefits collaboration can bring your enterprise and provides an in-depth look at the drivers forcing organizations to find a newer, better UCC solution for their employees to leverage.
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Inside IT: Stopping Security Threats in an Ever-Changing Landscape
Sponsored by: IntelIn this podcast, Intel's CISO Malcolm Harkins discusses the ever-changing security and threat landscapes and explains why adding advanced protection to your current systems is crucial to staying secure.
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Handbook: The Dos and Don’ts of Social Media Analytics
Sponsored by: IBMRead this handbook for advice on developing a social media analytics strategy, maintaining a clear business purpose for the program, and dealing with obstacles along the way.
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E-Guide: Creating an Effective Social Analytics Program
Sponsored by: IBMRead this e-guide to discover the tricks of effective social media analytics, including:knowing, up front, what you hope to achieve with the data; bringing in an analytics software vendor or service provider if you don't plan on analyzing large quantities of data; and using social analytics as a crisis aversion tool.
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E-Guide: Social Analytics: Opportunities and Challenges
Sponsored by: IBMRead this e-guide to learn how social media analytics can help businesses improve marketing by quantifying customer value at different stages of the life cycle, but also that they need tools like in-memory computing to provide real-time analysis of vast volumes of customer behavior data.
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E-Guide: Harnessing Social Analytics
Sponsored by: IBMIn this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions.
