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  • How the Convergence of Cloud, Big Data, Mobile, and Social Forces Impacts Global Business

    Sponsored by: IBM

    This white paper details the results of a survey of IT professionals from around the world regarding the business impact of cloud, big data, mobile, and social forces.

  • Code Halos – How the digital lives of People, Things, and Organisations are Changing the Rules of Business

    Sponsored by: ComputerWeekly.com

    This book extract explains how businesses can harness the power of Code Halo's - the data that accumulates around people, devices, and organizations.

  • The Business Value of IBM's Exceptional Digital Experience Solutions

    Sponsored by: IBM

    Get the results of an IDC study conducted on behalf of IBM assessing the impact of migrating from a homegrown digital experience platform to IBM's integrated Exceptional Digital Experience suites.

  • Making Connections with a Social Business Expert

    Sponsored by: IBM

    Learn how IBM Connections can help your organization improve its social business strategy by adding capabilities end users are familiar with into everyday processes.

  • The Secrets of Seamless Retailing Success

    Sponsored by: ComputerWeekly.com

    Thisresearch from Accenture suggests that consumers may be having second thoughts about the benefits of online shopping and that no one should write off stores just yet.

  • Straight to the Top. CIO Leadership in a Mobile, Social, and Cloud-based World

    Sponsored by: ComputerWeekly.com

    There is a growing trend to emphasise the business skills of CIOs, but in-depth knowledge of technology is still necessary for CIOs to succeeed, writes Gregory S. Smith, in this extract from his book, Straight to the top.

  • CW Special report on Atos

    Sponsored by: ComputerWeekly.com

    This 9 page special report, updated for 2014, gives you the facts on Atos, its strategy, products and services and financial performance.

  • How to start, refine and improve your social media business strategy

    Sponsored by: ComputerWeekly.com

    This extract from Adam Gray's  book, Brilliant Social Media will help your organisation get started with social media, then refine and improve your strategy to get real business results.

  • Buy the right enterprise collaboration solution the first time

    Sponsored by: IntraLinks, Inc

    Access the following buyer's guide to enterprise collaboration to learn what you need to look for when selecting an appropriate vendor for your unique situation.

  • How CIOs drive innovation and create value across the enterprise

    Sponsored by: ComputerWeekly.com

    Today's CIO is uniquely positioned to lead innovation and drive transformation across the modern enterprise, says Hunter Miller, in this extract from his book, Leading The Epic Revolution.

  • Transforming business at the intersection of marketing and technology

    Sponsored by: ComputerWeekly.com

    Businesses have to change themselves quickly and dramatically if they want to survive and thrive, say Bob Lord and Ray Velez, CEO and CTO of razorfish, in this extract from their book, Covnerge.

  • Social Analytics & Intelligence: Converting Contextual to Actionable Insights

    Sponsored by: IBM

    Access the following report from Hypatia Research Group to build a solid foundation for a successful social media analytics and intelligence (SA&I) initiative. Learn what organizations seek and require from SA&I, vendor rankings, the current landscape, ROI by industry, and more.

  • Gain Social Insight: Connect Business And IT into One Conversation

    Sponsored by: Hewlett-Packard Company

    This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster.

  • Contact Center Metrics and Performance Management

    Sponsored by: Five9

    This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.

  • New Analytics Approach Needed for Contact Center Success

    Sponsored by: Five9

    This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach.

  • Social is for Closers: Social Intelligence Guide for Sales

    Sponsored by: Microsoft India

    If you're not already using social media for selling, you're missing out. In this comprehensive resource, get an in-depth look at how to leverage social media in order to build relationships, boost sales, and drive and nurture leads.

  • Microsoft Dynamics CRM Release Preview Guide

    Sponsored by: Microsoft India

    In this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities.

  • The Market Within

    Sponsored by: OpenText

    The following white paper explores the current state of social adoption and where innovative companies are focusing their efforts. Learn how to balance social inside and outside the enterprise, how to use social to improve worker efficiency, and much more.

  • Social Media: A Unified Strategy for Success

    Sponsored by: Hootsuite

    In order to uncover the true value of social media, companies should employ a unified social media strategy across all departments. View this informative white paper to learn how to craft a cross-functional approach to social media, and explore the challenges and opportunities for social media in various departments.

  • Social Media in Government: 5 Key Considerations

    Sponsored by: Hootsuite

    Government agencies have begun to follow private-sector companies in leveraging social media, but may still have questions regarding the tools, processes, and organizational changes required to make social media work. This informative resource details the five top considerations for government agencies looking to deploy social media strategies.

  • Social Media Education: The New Edge for Success

    Sponsored by: Hootsuite

    Did you know that according to a report by the McKinsey Global Institute, business can unlock up to $1.3 trillion in business value by leveraging social technologies?  However, if your company isn't armed with the right knowledge, tools, and skill set, those financial (and other CRM) benefits will be out of reach.

  • Turning Insight Into Action: The Journey to Social Media Intelligence

    Sponsored by: Hootsuite

    Social media is rife with valuable information about your customers, your brand, and your competitors that can help you generate sales, foster better customer relationships, and improve marketing campaigns. But those benefits are only achievable if you know how to properly transform social media data into actual insight.

  • Enabling the Business with Social Relationship Platforms

    Sponsored by: Hootsuite

    Social media is quickly becoming a key part of enterprise business strategy. According to an IDG Research survey, 73% of respondents expect it to be critical or very important in the coming years. So how can CIOs prepare for and encourage the adoption of social media in the enterprise in a secure, compliant way?

  • Social, integrated sales performance management is the key to future success

    Sponsored by: Oracle Corporation

    In this white paper, learn about the new opportunities that the marriage of social collaboration, CRM, and performance management spark. Read on to find out why companies that don't adopt social, integrated sales performance management will be at a competitive disadvantage.

  • Instagram Guide

    Sponsored by: Oracle Corporation

    Consult the following white paper to uncover the latest ways top brands such as Nike, MTV, Nissan, Taco Bell, and many more are driving innovation through Instagram. Learn about key observations, what's working, and what you can do to succeed with this social movement as well.

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