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  • The 2015 Digital Transformation - Digital Media Workstream

    Sponsored by: The Pulse Network

    This webisode of Digital Media Workstream highlights what you can expect in the digital transformation for 2015. Discover top industry analysts as they share their knowledge and expertise about the current state of digital media.

  • Google Apps Collaboration Adoption Services

    Sponsored by: Cloud Sherpas

    Access this white paper to learn how to improve the adoption of Google Drive for collaboration across the enterprise.

  • What Most Sales Leaders Aren’t Doing to Drive Social Selling

    Sponsored by: PGi

    Access this white paper to learn what sales leaders and teams must do to keep up with social selling before it's too late.

  • How New Technology is Changing the Way Marketing and Sales Interact With Leads

    Sponsored by: Conversica

    In a time when 48% of salespeople never follow up with a lead, and 33% of leads who display interest are never contacted, what can sales teams do to improve their effectiveness and efficiency? Access this white paper today to learn about a new approach to intelligently finding and nurturing hot leads using sales conversion management.

  • The Future of the Contact Center: 7 Key Trends in 2015

    Sponsored by: Five9

    In this webcast, Liz Osborn, VP of Product and Solution Marketing at Five9, discusses 7 key trends that are shaping the future of the contact center, from social engagement to OmniChannel capabilities. Watch now to access useful advice on maximizing the benefits of these trends within your organization.

  • Collaboration Matters: Lay the Foundation and Keep the Momentum

    Sponsored by: Dropbox for Business

    In this expert e-guide, readers will learn the importance of ensuring that all organizational channels understand the benefits of enterprise collaboration as necessary for getting optimum value from user buy-in. Plus, discover how to use technology to initiate collaboration from T.J. Keitt, a senior analyst at Forrester Research Inc.

  • Best Practices In Customer Experience Management

    Sponsored by: Microsoft

    This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.

  • Take Advantage of Multi-Channel to Improve CEM

    Sponsored by: Microsoft

    In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.

  • Mobility Meets Collaboration: How HR Executives Can Prepare for Millennials

    Sponsored by: PGi

    This brief article highlights mobile and collaborative trends in the market, and how they affect millennials. Uncover refreshing findings from surveyed job seekers, who want to buck tradition and digitize company culture.

  • The Little Black Book of Presentation Ideas

    Sponsored by: PGi

    This inspiring white paper challenges the traditional slide presentation by offering tips and alternatives for enhancing your next speaking opportunity. Discover how a powerful presentation can enhance work culture and productivity.

  • Modernizing Software Delivery through Software-Defined Environments

    Sponsored by: IBM

    Companies need a holistic software delivery process that streamlines their ability to innovate based on customer feedback while also lowering barriers, costs and risks. Software-defined environments (SDEs) can do this. This white paper explains how to begin the transition to SDEs and receive the full benefit of their resources and tools.

  • Successful Customer Experience Management Strategy in a Social World

    Sponsored by: Microsoft

    In this e-guide readers will find best practices for a successful CEM strategy which includes social interactions as well as insight into why social CRM is a business imperative that must be addressed.

  • The Role of APIs in Media & Entertainment

    Sponsored by: Apigee

    This resource discusses the imperative of delivering the right experience to the right device at the right time in today's rapidly changing digital landscape. Read on to explore 4 ways in which APIs are enabling media/entertainment companies to satisfy customers and stay ahead of the competition.

  • Delivering Customized Experiences in Travel and Hospitality

    Sponsored by: Apigee

    This eBook discusses the new agility required to win the business of travelers. Read on to learn how to develop a broader digital strategy to engage customers, partners, and employees; personalize their interaction with your organization and brand; and outshine your competitors.

  • Grow Your Business: Share Enterprise Data and Services via APIs

    Sponsored by: TIBCO Software Inc.

    This informative white paper examines the process of incorporating APIs into your business endeavors. Discover 8 questions that will help you facilitate your API decision-making process, as you unlock its competitive advantages.

  • Magic Quadrant for Corporate Performance Management Providers

    Sponsored by: Tagetik Software

    Access this white paper for an in-depth buyer's guide to the major players in the CPM suite market.

  • Drive Value During & After Your Collaboration Platform Migration

    Sponsored by: Dell Software

    This white paper analyzes the factors required to deliver an efficient and cost-effective collaboration platform transition. Discover several aspects of collaboration strategies that are particularly valuable to many organizations and discuss actions that will better position your organization to capture and deliver value in these key areas.

  • Building an Effective BPM Strategy

    Sponsored by: IBM

    In this solution spotlight, uncover the top four pitfalls to avoid in BPM projects, and tips on how to keep your approach up to speed with continuous changes. In addition, learn why trends in mobile, social, and cloud tools – though beneficial – shouldn't overshadow your overall BPM goal.

  • Add to Cart: How One Simple Purchase Led to Four Unique Stories of E–Commerce Success

    Sponsored by: New Relic

    The following eBook uncovers the factors of e-commerce management that can make or break you. See if you can relate to some of the most common application management and monitoring hurdles that e-commerce teams face. Plus, discover real-world success stories for well-known e-commerce companies.

  • Consumerization: The Rise of the Digital Workforce

    Sponsored by: Microsoft

    Gartner's predictions, presented within the following white paper, reflect the impact of consumerization on the modern workforce. Read on to learn about the new focus on employee engagement, and its potential business value.

  • Take Action on Customer Insights

    Sponsored by: Hewlett-Packard Limited

    With analytics, companies can capture, analyze and provide insights to respond to customers in real time through social media channels. Read this white paper to discover the importance of a solid customer analytics strategy.

  • Customer Experience: An Enterprise Driver in the New Style of IT

    Sponsored by: Hewlett-Packard Limited

    This brief white paper explains learn how tools developed in the consumer space are being adapted to create organizations that are more collaborative, interaction-oriented, and user-centric than ever before.

  • The Future of Tech in the Workplace is Bright, But Not Fully Automated

    Sponsored by: Dell, Inc.

    If you are in management and feel that the workplace needs a human touch despite BYOD trends, you'll want to access this detailed infographic. Uncover findings from workforce researchers illustrating employees' technological outlook, with useful statistics and a comprehensive study.

  • Researchers Confirm: Collaboration Strategies Bring a "Suite" of Solutions

    Sponsored by: Microsoft

    Decision-makers won't want to miss this study on the effects of pragmatic teamwork solutions. Access now, and better understand the benefits, costs, and risks associated with a collaboration implementation. Business technology consultants have laid out quantifiable assets to be gained, inclusive of several key business areas.

  • eBook: Best Practices for Social Customer Service

    Sponsored by: Genesys

    This resource explains how businesses can integrate social media and customer service in 4 development phases to build customer loyalty and a memorable customer experience.

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