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Social Computing Research

  • Real-Time Protection from Advanced Web Threats

    Sponsored by: Trustwave

    This white paper discusses how you can stay safe from web-based attacks without compromising your organization's online presence.

  • Social is for Closers

    Sponsored by: Microsoft

    This eBook outlines how you can use online networks to build relationships and boost sales for your organization. Discover why forming authentic connections with customers can have a positive impact on customer experience and your company's bottom line.

  • Turning Social Sentiment into Opportunity

    Sponsored by: Microsoft

    This humorous white paper explores social listening for marketing. Discover how quantifiable metrics reveal the ways your products, promotions, and marketing messages are resonating with your target audiences.

  • Social Threat Intelligence: Embracing Collaborative Security

    Sponsored by: Threatstream

    This webcast discusses the benefits of social threat intelligence (STI), a form of threat intelligence that embraces collaboration across enterprises.

  • Enabling Businesses to Acquire and Retain Customers as the Digital World Turns

    Sponsored by: Hewlett-Packard Company

    This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.

  • An End-to-End Digital Experience is: Personal, Adaptive & Relevant

    Sponsored by: IBM

    This white paper discusses how you can build a rich social experience for both your customers and your employees.

  • How to Get (and Stay!) Ahead of the Mobile Consumer with 5 Tips

    Sponsored by: Harte Hanks

    This article talks about ways you can keep up with your mobile audience and deliver an optimal customer experience despite disruptions. Get insights on five useful topics ranging from customer data to compelling content.

  • Three Steps to a Coherent Digital Customer Strategy

    Sponsored by: Oracle Corporation

    In this e-guide, experts outline tools and tips for CIOs and their application leaders to step up their digital customer experience initiatives. Find key takeaways to create a cultureĀ of customer-focused digital delivery.

  • Research Report: What Makes a Winning Sales Team in 2015?

    Sponsored by:

    What does the age of buyer sophistication mean for today's sales teams, and which practices separate thriving sales leaders from those merely treading water? Access this research report, which synthesizes responses from 2372 global sales leaders to determine 4 key trends for the present and future of the sales industry.

  • How to Strategize Connected Health

    Sponsored by: Hitachi Data Systems

    In this video, health strategist Dave Wilson breaks down how social innovation is driving connected health. Discover the multiple ways you and your peers can gather and analyze data to cooperatively provide better patient outcomes.

  • 5 Reasons for Sales Teams to Embrace the Power of Analytics

    Sponsored by:

    This e-book outlines the top five reasons why analytics is poised to transform sales. Read now for tips on keeping your team ahead when you get critical business data right where sales actually happen.

  • Web API Management: New Rules for a New Economy

    Sponsored by: IBM

    This white paper shows how a Web API provides a public persona for the enterprise. Learn how to optimize yours by discovering tools that promote application development efforts, so you can exploit the Web API to its fullest potential.

  • IT Analytics: Optimize IT Delivery, Accelerate Innovation

    Sponsored by: IBM

    This white paper presents strategies that offer aid to IT leaders facing the challenges of new technologies. Access now and learn how analytics can help streamline IT management - yes, even in cloud computing environments.

  • The Data Center Impact of Cloud, Analytics, Mobility, and More

    Sponsored by: IBM

    This white paper explores what changes in IT mean for data centers and examines what the data center of tomorrow needs to look like.

  • Pervasive technology trends shaping the business and the implications for your data center

    Sponsored by: IBM

    This paper describes the implications of cloud computing, mobile technologies, social collaboration, and business analytics on data center operations. Access now and learn about the predictive tools and techniques you can use to help build data center strategies that hold up in the face of such disruptive technologies.

  • 5 Steps to Building a Customer Experience-Driven Contact Center

    Sponsored by: Genesys

    This white paper illustrates how organizations are overcoming modern customer experience hurdles to earn customers' satisfaction and long-term loyalty. Read on to uncover 5 important steps to building a customer experience-driven contact center.

  • The Enterprise Journey to Cloud

    Sponsored by: IBM

    The complexity and critical role of ERP systems in organizations require an enterprise cloud strategy to evaluate the best way to migrate to the cloud. Access this white paper for help in developing a cloud strategy that addresses key areas.

  • Salesforce Social Customer Service

    Sponsored by:

    In today's social world, expectations have changed. Now, more than ever, your customers are turning to social channels for fast and personalized service. Download this free datasheet to learn more.

  • Activision: A Social Customer Service ROI Story

    Sponsored by:

    In this case study, you'll learn how Activision integrated Salesforce Social Studio with its Service Cloud deployment to create a more modern way to support their customers on the channels where they prefer to communicate.

  • How to Adapt and Thrive in the New Customer Service Paradigm

    Sponsored by:

    In this e-book, Mike Milburn, Service Cloud's SVP and GM, discusses his views on how new technology will shape customer service, and how companies can successfully adapt and thrive in this new service paradigm.

  • Collaboration Matters: Lay the Foundation and Keep the Momentum

    Sponsored by: Dropbox for Business

    In this expert e-guide, you will learn the importance of ensuring that all organizational channels understand the benefits of enterprise collaboration as necessary for getting optimum value from user buy-in. Plus, discover how to use technology to initiate collaboration from T.J. Keitt, a senior analyst at Forrester Research Inc.

  • 130 Sales Tips for 2015 from Salesforce

    Sponsored by:

    This e-book rounds up 130 of the best sales tips for success in 2015 and beyond. Read on to absorb experts' wisdom on a variety of topics, from productivity and sales culture to prospecting and cold calling.

  • Take Action on Customer Insights

    Sponsored by: Hewlett-Packard Limited

    With analytics, companies can capture, analyze and provide insights to respond to customers in real time through social media channels. Read this white paper to discover the importance of a solid customer analytics strategy.

  • Customer Experience: An Enterprise Driver in the New Style of IT

    Sponsored by: Hewlett-Packard Limited

    This brief white paper explains learn how tools developed in the consumer space are being adapted to create organizations that are more collaborative, interaction-oriented, and user-centric than ever before.

  • The Future of Tech in the Workplace is Bright, But Not Fully Automated

    Sponsored by: Dell, Inc.

    If you are in management and feel that the workplace needs a human touch despite BYOD trends, you'll want to access this detailed infographic. Uncover findings from workforce researchers illustrating employees' technological outlook, with useful statistics and a comprehensive study.

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