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Social Computing Research

  • Six Tips to Use Social Media to Win Leads, Make Friends, and Influence Your Community

    Sponsored by: Solarwinds N-able

    Proper social media usage can spell amazing success for your organization. Access this eBook to learn six strategies to improve how your organization utilizes the most popular communication channels and reach more customers than ever.

  • Recruitment is Marketing: The Future of Talent Acquisition

    Sponsored by: IBM

    Social media has changed how we approach recruiting. In this report, discover how the social phenomenon has rocked the HR recruiting world, and learn how to create multi-faceted online attraction strategies.

  • Work Like a Network Accelerating Team Collaboration with Social

    Sponsored by: Microsoft

    Read this white paper and discover why productivity is no longer just defined by how quickly and efficiently an individual employee can deliver output. Rather, productivity is defined by how effectively teams collaborate and leverage the work and insights of others to reach a common goal that can benefit your business...big time.

  • Three Ways to Better Connect Your Workforce with Enterprise Social

    Sponsored by: Microsoft

    Download and discover how Enterprise Social allows your workers to connect to conversations, documents, and files that matter; be informed to make smarter decisions; and overall feel more engaged in their jobs and company culture.

  • Seize The Data: What's your data doing for you?

    Sponsored by: Hewlett-Packard Enterprise

    For businesses that have the tools to launch effective big data analytics programs, the results can benefit the entire enterprise. In this resource, discover the 4 ways in which big data analytics tools can benefit your business.

  • Digital Customer Experience Success Stories

    Sponsored by: Mitel Networks Limited

    Customers demand outstanding convenient service on any platform. Discover how other businesses are catering to their needs by downloading this case study now.

  • The Significance of Customer Engagement: An Investigation into Customer Lifetime Value (CLV)

    Sponsored by: Avaya

    This white paper reveals why customer engagement is critical to the concept of customer lifetime value. Discover what it takes to do customer engagement right, so you can experience increased revenue over a longer period of time at a lower cost.

  • Super Bowl 50: The Social Story

    Sponsored by: Oracle Corporation

    How can your brand galvanize your campaigns with meaningful messages and unique second screen activations? Click through now to discover the powerful bond between social media and sports that your brand should be leveraging to drive engagement.

  • 6 Questions To Ask A Social Platform Vendor Before Signing A Contract

    Sponsored by: Oracle Corporation

    You've probably noticed the abundance of social relationship management tools on the market today. From long-established companies to fresh start-ups, the space is saturated with solutions for pretty much everything. Download this white paper now to learn what social relationship management platform is right for your business.

  • Address Challenges in Integrated, Complex IT Environments

    Sponsored by: IBM

    This white paper unveils the opportunities and challenges in your complex, integrated IT environments. Read on to discover how you can leverage proactive and preventative support services to address your top IT challenges in mobile, cloud, social, and analytics environments.

  • Infographic: Stats you need to Satisfy the Evolving End Customer

    Sponsored by: Avaya

    Make the customer experience easy and personal. Access this infographic to broaden your understanding of what the customer experience means in the wake of social and mobile advances.

  • The Business Leader's Guide to Optimizing the Social Customer Journey

    Sponsored by: Salesforce

    Your customers are praising and complaining on Twitter and Instagram. Are you responding? This resource explains how to successfully use social media to dramatically impact the customer experience. Learn how to address common problems in this blossoming marketing tool.

  • Transformers: How machines are changing every sector of the economy

    Sponsored by: ComputerWeekly.com

    The UK wholesale and retail sector has the greatest number of jobs with a high chance of automation in the next 10 to 20 years, according to this research by Deloitte.

  • How Social Business Builds A Better Customer Experience

    Sponsored by: Infor

    Today's social media users know when you take their grievances seriously, versus when you're just telling them what they want to hear. Learn ways to show your audience that you take action when addressing their concerns and fixing problems.

  • From Valuable to Vital: Why Companies Are Getting Serious About Social Media

    Sponsored by: Infor

    What was once considered a novelty limited to personal use has transformed and been exploited by business. Learn tips on building a social business strategy, and uncover ways to generate value with it in this white paper.

  • Evolving Toward the Next Phase of Email

    Sponsored by: IBM

    In this Osterman Research report, learn how email is evolving and combining with new technologies. Explore how you can ensure that your email is securely integrated with new capabilities such as mobile and social, so that you can leverage email as a competitive advantage rather than allow it to become a liability.

  • Expert Tips for Social CRM: Why Companies Are Pinning Their Hopes on Pinterest

    Sponsored by: Microsoft

    Learn how you can formulate a winning social CRM strategy, and knock your customers' expectations out of the park. Tap into why Pinterest is piquing the interest of businesses, and also get an exclusive look at how MLB teams engage with their customers via personalized mobile updates.

  • 5 Tips to Improve Sales Performance

    Sponsored by: Oracle Corporation

    This executive brief discusses strategies about how to utilize people, processes, and technology to improve your company's sales performance. Access now and you'll learn five tips that improve sales performance.

  • The Socially Enabled Enterprise: Study Results

    Sponsored by: Oracle Corporation

    Uncover key characteristics of socially enabled enterprises in this research report by downloading it now. Read on to discover how you can transform your business to reap the benefits of social engagement.

  • Socially Enabling Businesses Across the Globe

    Sponsored by: Oracle Corporation

    Today, social is the new business norm. But unlike in the past, numerous siloed social solutions won't cut it anymore. In this resource, learn how you can properly integrate social into your business to improve customer experience management strategies, and collaboration across departments.

  • Delivering on the Promise of the Social Business

    Sponsored by: Oracle Corporation

    This paper aims to illustrate the value of social business transformation, how to understand social business maturity, as well as how leaders can plan and prioritize for continued success, scale, and maturation. Read on to learn more.

  • CRM Analytics: How to Make the Most of Customer Data

    Sponsored by: SearchCRM

    The right combination of technology and human resources behind CRM analytics can provide a competitive advantage. Discover how you can empower sales, marketing, and customer service teams to make smarter, data-driven decisions with CRM analytics.

  • Where's the Collaboration in Enterprise Collaboration Tools?

    Sponsored by: SearchContentManagement

    Enterprise collaboration tools can help generate sales, reduce costs and connect dispersed workers. So why are many companies hesitant to use them? In this e-guide, you'll ensure strong governance policies are at the heart of your enterprise-wide collaboration strategy and learn the secrets of collaboration success.

  • Building an Effective BPM Strategy

    Sponsored by: Kofax from Lexmark

    In this expert e-guide, explore 4 best practices for avoiding setbacks over the course of BPM projects, including: ensure resources are aligned with reality and business priorities, manage expectations for change early and often, and 2 more. Additionally, find out how BPM drivers—including cloud, mobile, and social— shouldn't impact processes.

  • Collaboration and Messaging Apps in the Enterprise

    Sponsored by: Magnet

    In this expert e-guide, learn how new, real-time collaboration tools are driving greater productivity in the business, but more importantly, learn why CIOs should still keep an eye on the consumer messaging market.

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