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  • Boosting Customer Loyalty and Bottom Line Results - Putting Customer Experience First in Your Contact Centre

    Sponsored by: Genesys

    Customer experience management (CEM) is coming to the forefront as one of the best ways to differentiate your organization. This white paper explores key elements of the customer experience (CX) and how to achieve better CEM while improving operational effectiveness and driving down costs.

  • The Dynamic Sales Team: Transforming the Way Organizations Sell

    Sponsored by: Microsoft India

    In this white paper, learn how to maintain a consistent, compelling relationship with your customers by transforming the way you approach marketing, sales, and service. Explore how trends such as cloud, mobile social, big data, and analytics are impacting sales, and learn how to achieve the four key characteristics of a dynamic sales team

  • Social is for Closers: Social Intelligence Guide for Sales

    Sponsored by: Microsoft India

    If you're not already using social media for selling, you're missing out. In this comprehensive resource, get an in-depth look at how to leverage social media in order to build relationships, boost sales, and drive and nurture leads.

  • Microsoft Dynamics CRM Release Preview Guide

    Sponsored by: Microsoft India

    In this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities.

  • 4 Trends Driving Call Center Outsourcing

    Sponsored by: Salesforce

    Uncover the 4 factors influencing the need for a well-oiled call center, and find out why call center outsourcing has become increasingly popular.

  • Podcast: Building Blocks of Next-Gen Customer Experience

    Sponsored by: Salesforce

    Discover what your organization needs to do to bond with customers in the social media and mobile device era we live in.

  • The Secrets of Seamless Retailing Success

    Sponsored by: ComputerWeekly.com

    Thisresearch from Accenture suggests that consumers may be having second thoughts about the benefits of online shopping and that no one should write off stores just yet.

  • How to Build Better Customer Experience

    Sponsored by: Salesforce

    This Webinar will discuss the essential steps necessary to help turn data into information, and ultimately into knowledge, in order to create not only satisfied customers, but entire communities of mutually reinforcing advocates for your product or service.

  • 10 Key Ingredients for Successful Omnichannel CEM

    Sponsored by: Toshiba

    Today's customers expect a seamless brand experience throughout the buying process -- whether they're accessing your website, mobile app, or visiting your physical location. Access this helpful white paper to get advice on creating a seamless customer experience across every channel. Specifically, discover 10 helpful tips for omnichannel success

  • Straight to the Top. CIO Leadership in a Mobile, Social, and Cloud-based World

    Sponsored by: ComputerWeekly.com

    There is a growing trend to emphasise the business skills of CIOs, but in-depth knowledge of technology is still necessary for CIOs to succeeed, writes Gregory S. Smith, in this extract from his book, Straight to the top.

  • CW Special report on Atos

    Sponsored by: ComputerWeekly.com

    This 9 page special report, updated for 2014, gives you the facts on Atos, its strategy, products and services and financial performance.

  • Improving Multichannel Marketing with Optimization

    Sponsored by: SAS

    The following white paper explores the importance of optimization when it comes to identifying the most effective channel to reach your customers regardless of location or channel. Also gain access to 7 steps to take to optimize your marketing strategies and much more.

  • Successful Cross-Channel CEM: Tips and Best Practices

    Sponsored by: SDL

    Read this expert e-guide now to uncover the 5 steps to successful customer engagement, and help ensure the safety of your organization's reputation.

  • How to start, refine and improve your social media business strategy

    Sponsored by: ComputerWeekly.com

    This extract from Adam Gray's  book, Brilliant Social Media will help your organisation get started with social media, then refine and improve your strategy to get real business results.

  • Buy the right enterprise collaboration solution the first time

    Sponsored by: IntraLinks, Inc

    Access the following buyer's guide to enterprise collaboration to learn what you need to look for when selecting an appropriate vendor for your unique situation.

  • How CIOs drive innovation and create value across the enterprise

    Sponsored by: ComputerWeekly.com

    Today's CIO is uniquely positioned to lead innovation and drive transformation across the modern enterprise, says Hunter Miller, in this extract from his book, Leading The Epic Revolution.

  • Transforming business at the intersection of marketing and technology

    Sponsored by: ComputerWeekly.com

    Businesses have to change themselves quickly and dramatically if they want to survive and thrive, say Bob Lord and Ray Velez, CEO and CTO of razorfish, in this extract from their book, Covnerge.

  • Contact Center Metrics and Performance Management

    Sponsored by: Five9

    This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.

  • New Analytics Approach Needed for Contact Center Success

    Sponsored by: Five9

    This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach.

  • The Market Within

    Sponsored by: OpenText

    The following white paper explores the current state of social adoption and where innovative companies are focusing their efforts. Learn how to balance social inside and outside the enterprise, how to use social to improve worker efficiency, and much more.

  • Social Media: A Unified Strategy for Success

    Sponsored by: Hootsuite

    In order to uncover the true value of social media, companies should employ a unified social media strategy across all departments. View this informative white paper to learn how to craft a cross-functional approach to social media, and explore the challenges and opportunities for social media in various departments.

  • Social Media in Government: 5 Key Considerations

    Sponsored by: Hootsuite

    Government agencies have begun to follow private-sector companies in leveraging social media, but may still have questions regarding the tools, processes, and organizational changes required to make social media work. This informative resource details the five top considerations for government agencies looking to deploy social media strategies.

  • Social Media Education: The New Edge for Success

    Sponsored by: Hootsuite

    Did you know that according to a report by the McKinsey Global Institute, business can unlock up to $1.3 trillion in business value by leveraging social technologies?  However, if your company isn't armed with the right knowledge, tools, and skill set, those financial (and other CRM) benefits will be out of reach.

  • Turning Insight Into Action: The Journey to Social Media Intelligence

    Sponsored by: Hootsuite

    Social media is rife with valuable information about your customers, your brand, and your competitors that can help you generate sales, foster better customer relationships, and improve marketing campaigns. But those benefits are only achievable if you know how to properly transform social media data into actual insight.

  • Enabling the Business with Social Relationship Platforms

    Sponsored by: Hootsuite

    Social media is quickly becoming a key part of enterprise business strategy. According to an IDG Research survey, 73% of respondents expect it to be critical or very important in the coming years. So how can CIOs prepare for and encourage the adoption of social media in the enterprise in a secure, compliant way?

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