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  • Secrets to Bolstering Customer Experience Management Strategies

    Access this expert e-guide to learn how a strong analytics program can boost customer loyalty by creating engaging personalized customer experiences for your organization. Read on to discover the critical role contact centers play in customer experience management. Uncover tips for optimizing your contact center.

  • Data's Pivotal Role in Improving Customer Experience

    Access this expert e-guide to learn how you can improve your customer experience with quality customer data. Uncover 5 ways using data can lead to happier customers. Read on to see how companies like 7-Eleven, Walgreens, and Mazda have used cloud and mobile technology to boost customer loyalty and how this strategy could work for your business.

  • Time-Based Routing for Field Service

    The key to mobile workforce optimization is accurately assessing travel times for multiple routes between multiple appointments. Read this white paper for the pros and cons of three routing methodologies.

  • The Moneyball Method of Field Service Management

    Access the following white paper to learn about the general concepts behind predictive analytics and how they can be applied to a field service organization. The paper will cover the basic metrics that should be tracked, the use of performance pattern profiles, and how these principles can predict future events.

  • The New Connected Mobile Workforce

    Today, it is essential to give your workforce the ability to perform its tasks from anywhere and from any device. This white paper explores the past trends that have led to the enablement of the connected workforce and provides insights into how a highly functioning, connected workforce can operate with today's available technology.

  • The Business Value of CX: Deliver a Great Customer Experience

    Watch this exclusive video to hear from Brian Curran, VP of customer experience strategy at Oracle. Listen as he gives an insightful overview of the complexities of customer experience, and learn how you can deliver outstanding experiences that fulfill customer desires, encourage loyalty, and boost revenue.

  • The Business Value of CX: How to Keep Your Customers

    Access this short video to hear from Vice President of customer experiences at Oracle, Brian Curran. Discover Brian's strategy for fostering sustainable growth through outstanding customer experiences and relationships. Watch more to learn how you can promote loyalty through customer empathy and connection.

  • Database as a Service: On-Premises or in the Cloud?

    This webcast describes the benefits of database as a service and how it could improve your database management.

  • Case Study: How Walmart Promotes Sustainability With the Cloud

    How was Walmart able to build a system to handle supplier relations and increase sustainability?Watch this concise video to hear from Robert Kaplan, director of product sustainability for Walmart. Listen as Robert details how cloud technology was able to help Walmart manage their supplier relations simply and easily to achieve their goals.

  • Why Cloud-Based Customer Service Is So Essential Now

    Access this short video to hear from Vice President of customer experience strategy at Oracle, Brian Curran, on the benefits of using cloud technology to improve customer experience. Watch as he emphasizes key point like agility, quick set up, flexibility, and hybrid capabilities that come with cloud technology.

  • The Business Value of CX: Attracting New Customers

    Access this brief video to hear from Brian Curran the VP of customer experience at Oracle to learn more about the fundamentals of attracting new customers and fostering loyalty through exceptional customer experiences.

  • Case Study: Q-See Improves Customer Service in the Cloud

    Access this brief video to hear from chief customer care officer Barry Lieberman of Q-See and learn more about their unique customer service needs and how they were able to solve them using oracle products. Continue on to determine if this product could be right for your business.

  • HOSTING Empowers Customers with Oracle Service Cloud

    Access this video to learn more about HOSTING's needs and how they were able to create exceptional customer experiences with up-to-the minute data. Watch now to learn how HOSTING was able to improve upon their customer experiences by gathering data along every touch point with cloud technology.

  • Seamless Service and Commerce Drives online conversions

    Access this exclusive white paper to learn more about seamless service and commerce, to drive your online sales through outstanding customer support. Read on to get 5 best practices for delivering seamless service and commerce.

  • How Personalized, Compliant Service Boosts Loyalty and Avoids Liability

    Access this informative white paper to learn more about the complex relationship between compliance and personalization. Get 5 steps to boost loyalty and avoid liability.

  • Field Service Management in the Cloud

    Explore this in-depth white paper to learn why the field service industry has been hesitant to adopt cloud technology. Find out more about the potential benefits associated with switching your on-premises systems to cloud solutions

  • Oracle Cobrowsing Competitive One-Pager

    How can you pick the visual sharing software that's right for your organization? In this concise fact sheet, browse through various component and features of popular visual sharing technologies including Oracle's Cobrowse, Salesforce, Kana, WebEx, and more to compare and contrast the specifics of each software.

  • Top Questions to Ask Your Field Service Vendor

    Choosing the field service management solution is a critical choice for any organization. But how can you tell which features will complement your business strategy?Access this exclusive guide with questions to help you evaluate different service providers in 8 key areas.

  • Perception and Reality: How Telecom Disappoints Customers

    In this informative fact sheet get raw numbers on the quality of customer service delivered by communications and telecom companies. Learn about comm companies' lackluster omni-channel service and how investing in improved products could be an opportunity for telecom companies to outpace other industries in customer service.

  • How Tech Firms Must Use Customer Service for Conversions

    Access this brief infographic to learn more about how tech firms' customer service is falling behind. Read on to learn how tech firms measure up to other industries in customer service and discover strengths and opportunities for improvement within the tech industry.

  • Customer Service for Customer Advocacy in Retail

    Access this brief infographic to learn more about how retailers are overestimating their customer service programs. See how retailer's customer service stacks up against other industries and learn about potential threats where competitors can outpace retailers in customer service.

  • Why Manufacturing Firms Must Improve Customer Service

    Explore this brief infographic to measure manufacturing's success versus other industries in modern customer service implementations. Learn about manufacturing's strengths and weaknesses, and where there is room for manufacturers to come out ahead in customer service.

  • How Finance Companies Lose Out With Bad Customer Service

    In this brief resource you can get a concise overview of state of customer service in the financial services industry with raw facts and figures. Learn about omni-channel service in the financial industry and see how financial services stack up against other industries in customer service capabilities.

  • Top 10 Questions to Ask Your Cobrowse Vendor

    What do you need to know before selecting an online customer service option? Access this helpful white paper ot get 10 questions you should ask your Cobrowse vender to determine whether a web based customer service solution is right for you.

  • The Top 10 Benefits of Cobrowse Technology

    How can you learn more about the benefits of collaborative customer service tools?Access this informative white paper to get 10 benefits you could gain by employing collaborative customer service software. Read now to find out if this collaborative CRM software could be right for your business.

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