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  • Social Analytics & Intelligence: Converting Contextual to Actionable Insights

    Sponsored by: IBM

    Access the following report from Hypatia Research Group to build a solid foundation for a successful social media analytics and intelligence (SA&I) initiative. Learn what organizations seek and require from SA&I, vendor rankings, the current landscape, ROI by industry, and more.

  • Finance Transformation - How SaaS Solutions Can Deliver Strategic Insights

    Sponsored by: Workday

    A recent study revealed many senior finance executives want to improve the quality of information available to management, but struggle with translating their business needs into technology solutions. Watch this video to learn how new technologies are giving finance a better, faster, and more complete picture of their business.

  • The Multi-Channel Marketing Chasm

    Sponsored by: e-Spirit AG

    Access the following infographic to uncover 5 tips that can help you close the social marketing gap. Learn how to identify your biggest gaps, why technology needs to be connected to business goals and more.

  • Best Practices in Customer Experience Management

    Sponsored by: IBM

    In this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success.

  • The Digital Enterprise

    Sponsored by: ComputerWeekly.com

    Not every business is a digital business, but every business must become digital, writes Karl-Heinz Streibich in this book extract.

  • Presentation: Virgin Media’s unified communications strategy

    Sponsored by: ComputerWeekly.com

    Colin Miles, director of IT Technical Services of Virgin Media explains how unified communications has transformed the company, in this presentation for Computer Weekly's 500 Club for IT leaders.

  • Evolving Security Tech Presents New Opportunities for Businesses

    Sponsored by: Fortinet, Inc.

    This exclusive paper examines the technologies that are changing the enterprise and effects that they have on your security environment. Read on and also learn about emerging security trends and requirements that can help keep your organization safe as technologies evolve.

  • Turning Insight Into Action: The Journey to Social Media Intelligence

    Sponsored by: Hootsuite

    Social media is rife with valuable information about your customers, your brand, and your competitors that can help you generate sales, foster better customer relationships, and improve marketing campaigns. But those benefits are only achievable if you know how to properly transform social media data into actual insight.

  • Enabling the Business with Social Relationship Platforms

    Sponsored by: Hootsuite

    Social media is quickly becoming a key part of enterprise business strategy. According to an IDG Research survey, 73% of respondents expect it to be critical or very important in the coming years. So how can CIOs prepare for and encourage the adoption of social media in the enterprise in a secure, compliant way?

  • Social, integrated sales performance management is the key to future success

    Sponsored by: Oracle Corporation

    In this white paper, learn about the new opportunities that the marriage of social collaboration, CRM, and performance management spark. Read on to find out why companies that don't adopt social, integrated sales performance management will be at a competitive disadvantage.

  • Instagram Guide

    Sponsored by: Oracle Corporation

    Consult the following white paper to uncover the latest ways top brands such as Nike, MTV, Nissan, Taco Bell, and many more are driving innovation through Instagram. Learn about key observations, what's working, and what you can do to succeed with this social movement as well.

  • Advanced Technologies Key to Next-Gen Contact Centers

    Sponsored by: LogMeIn, Inc.

    Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools

  • A More Social Contact Center

    Sponsored by: LogMeIn, Inc.

    This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy.

  • Contact Centers Evolve with Advanced Technologies

    Sponsored by: Desk.com (A Salesforce Company)

    Contact center modernization introduces several challenges, including legacy application integration and managing a growing amount of customer data from new channels. Consult this exclusive e-guide to learn how to overcome the hurdle of legacy application integration with new systems, and how to create a realistic modernization roadmap.

  • Social CRM guide: GNC analyzes social data for better marketing

    Sponsored by: IBM

    In this exclusive Solution Spotlight, discover how nutritional products retailer GNC successfully leveraged social channels  to grow their customer base and created "a net increase in the discussions about GNC,'' according to Chris James, director of social media at GNC.

  • Analysts on CRM: How mobile, social, analytics are reshaping strategies

    Sponsored by: IBM

    In this e-guide, get advice from experts including Gartner research vice president Gene Alvarez, on how businesses can prepare for the evolving CRM market and address changing customer experience needs. Don't get left behind by relying on legacy processes and technology -- find out how to get ahead of the pack by reading now.

  • Effectively Leveraging CRM Analytics

    Sponsored by: MicroStrategy Incorporated

    This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics.

  • Enterprise Collaboration Strategy: Tips for Success and Best Practices for Making the Business Case

    Sponsored by: Jive Software

    Access the following expert e-guide to join Dawn Lacallade, the director of social strategy and content programming at LiveWorld in San Jose, Calif., to explore the top 10 tips for enabling a successful enterprise collaboration strategy.

  • Measuring Community Health with Indicee Analytics

    Sponsored by: Indicee

    The e-book provides examples of what to measure to ensure healthy, engaged communities, and how to measure it using analytics. Also included is a re-cap of the location for the full framework.

  • Workforce and Customer Experience Assessment

    Sponsored by: IBM

    Access the following resource to take the social business assessment to find out just how "social" you really are. Also uncover how the social business can ultimately create a smarter workforce and exceptional customer experience.

  • New Contact Center Metrics to Fit Busy New Customers

    Sponsored by: Aspect

    View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media.

  • Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction

    Sponsored by: Five9

    This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center.

  • From Social Media to Social CRM: Reinventing the Customer Relationship

    Sponsored by: IBM

    Access the following white paper to uncover the steps to building a social CRM strategy—who needs to be part of the strategy, how to evaluate the customer relationship control, and more.

  • Social Business - Patterns in achieving social business success

    Sponsored by: IBM

    Consult the following white paper to uncover the social business practices top performing organizations are leveraging to gain a strong foothold in the market. Gain insights on 6 focus points that will improve your social business initiative, and much more.

  • Improving Employee Productivity with Social Tools

    Sponsored by: SuccessFactors

    This resource examines today's changing workforce, and describes how social tools are becoming the key to better employee productivity, satisfaction, and profitability.

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