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  • How Financial Services Can Be Customer-Centric in the New Digital Landscape

    This IDC white paper explores how financial services organizations can build a positive digital customer experience across multiple channels. Learn how to create a connected, customer-centric experience with key enablers for cloud content management, mobility, analytics, and more.

  • The New Era of Digital Retail

    Find out what some of the retail industry's brightest thought leaders from Microsoft and NORA had to say about the changing digital landscape in terms of personalization, omnichannel customer engagement, customer data management, and more.

  • Your guide to mobile device management

    The EMM market is growing at a rapid pace. To stay on top of your mobile strategy, organizations should be aware of a number of trends. In this e-guide compare mobile device management products, trends, and more to implement the most effective mobile strategy for your organization.

  • Enterprise Mobility Management: Top considerations and challenges

    Download this expert e-guide to take a look at the top 5 considerations for implementing an EMM strategy, and learn how to overcome challenges such as managing too many devices, BYOD, and lack of policies.

  • Crafting the most effective mobile strategy

    In this expert e-guide you'll discover how to make the most of mobility in your organization. You'll discover how to assure mobile employee productivity, how mobile cloud computing infrastructures enable modern workers, and 4 ways to break through barriers to business mobility.

  • 5 Risk Points to Avoid in Enterprise Security

    According to the Verizon Data Breach Investigations Report, nearly 80% of organizations reported data breaches, with 1/3 of them reporting more than 6 breaches. In this white paper, find out how you can boost your organization's device and app security, all while protecting against malware, data breaches and more.

  • Beyond the Basics: How to Evaluate a QuickBooks Replacement

    From day 1, your small business is constantly learning. And every new challenge presents an opportunity to adapt your business model and better position yourself for the future. Learn how to evaluate a Quickbooks replacement.

  • Microsoft Lays Out Linkedin CRM Strategy

    In this note by Nucleus Research, learn why Microsoft's new Relationship Sales tool, which combines Microsoft's Dynamics 365 for Sales and LinkedIn's Sales Navigator Enterprise edition, can drive a productivity increase of 12 – 15% for sales people, while also accelerating time to close.

  • The Customer Engagement Benefits of CRM Tools

    In this expert e-guide, explore how Starbucks and Wal-Mart decided to shake up their customer engagement strategies, and the results of doing so. Then, uncover how CRM tools can improve much more than just customer engagement.

  • IoT Revamps Field Services & Customer Engagement

    Including insights from Andrew Leigh (VP of Alliances at Jitterbit) and Scott Amyx (CEO of Amyx+), this expert guide explores how field services can be supercharged with an integrated IoT strategy, and how the IoT enhances customer engagement for brands and marketers.

  • The CRM Market Today

    In this e-guide, uncover how Microsoft is establishing new incentives and compensation strategies to better align field sales and channel partners, and how (and why) Microsoft is planning to focus its future on Dynamics 365, AI and digital transformation. Plus, learn how new CRM tools are revolutionizing engagement.

  • 2017 State Of Global Customer Service Report

    It's been a few years since the digitally empowered customer first sent customer expectations soaring. According to the Microsoft 2017 State ofGlobal Customer Service Report, 96% of respondents said customer service plays a role in their choice of and loyalty to a brand. Tap the global report here for more findings and trends.

  • Digital Transformation in Sales: Evolving the Art of Customer Engagement

    Are your sales leaders strivers, followers, skeptics or drivers when it comes to the digital transformation of your sales department? Learn how (and why) top-performing sales organizations are prioritizing digital transformation to unlock greater revenue growth. Plus, learn how to get your teams on board for your own transformation journey.

  • Connecting Field Service Management to the IoT

    Field service management teams aim to keep costs down while improving customer service relationships. This is hard for organizations though – often, reducing costs hurt customer relationships. But the IoT allows field service organizations to achieve this goal. Discover 4 ways to leverage the IoT to reduce cost and increase efficiency.

  • The Current State of Global Customer Service: Research Report

    96% of Microsoft's survey respondents said customer service plays a role in their choice of and loyalty to a brand – that's a number too high to ignore. Learn more about the current state of customer service in this research report. Discover respondents' thoughts on: Brand loyalty, perceptions and frustrations, self-service options, and more.

  • How the IoT is Leading the Future of Field Service

    Field service management teams want to keep costs down, while improving their customer service relationships. But reducing costs often hurt customer relationships. Learn how the IoT provides a way for field service organizations to reduce costs and increase efficiency (without sacrificing customer relationships).

  • Discover True Advanced Threat Detection

    In this infographic, explore a service that enables you to detect, investigate and respond to complex targeted attacks on your networks.

  • Five Risk Points To Avoid In Enterprise Security

    In this white paper, guide yourself through the 5 step course to detect and prevent advance cyberattacks.

  • Microsoft Windows Defender Advanced Threat Protection Examined

    In this Forrester Research Report, learn how, by switching to the Windows Defender Advanced Threat Protection software, 4 businesses in the energy, automotive, food and beverage, and IT industries were able to improve productivity, reduce risk, and more.

  • The Total Economic Impact™ Of Microsoft Windows Defender Advanced Threat Protection

    This Forrester Consulting report examines the ROI for organizations that used Windows Defender ATP to detect and respond to data breaches on their networks.

  • The Productivity Puzzle: How to Get the Very Best out of Your People in the Modern Workplace

    Productivity remains one of the top issues facing small and medium-sized businesses (SMBs) today. And while there's no doubting the importance of trying to get the most out of your talent, the approach many SMBs take actually has the reverse effect. This is the 'productivity puzzle.' Have you fell victim? Find out in the following white paper.

  • How to Create Your Ideal Accounting Operations Processes

    Find out how to replace outdated accounting processes with more adaptable cloud-based business management tools and uncover criteria that will help you identify the tools you need to create your ideal accounting operations strategy.

  • How The Right Accounting Tool Can Help You Achieve Your Goals

    As your business grows, you may need to redefine your needs to help you thrive. Upgrading your accounting software can offer you a faster, more affordable way to manage this growth. Learn about what's in your way, what you need to keep growing, and what the right tools can do for your business.

  • How to Create a Successful Enterprise Mobile Security Plan

    Gain a stronger understanding of the 3 enterprise mobility management (EMM) security options and how to evaluate each of the top security systems to overcome the challenges of mobile app development.

  • How to Recognize and Prevent Mobile Security Threats

    Learn how to recognize and prevent mobile security threats for application development and deployment, all while discovering how to not fall victim to the 2 most common mobility challenges.

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