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  • How Teams Can Simplify Collaboration to Increase Productivity

    Explore how to update inefficient collaboration for the faster-paced, modern workplace. Learn how to take teams out of their siloes and close productivity gaps with a unified, cloud-based platform that consolidates collaboration and CRM tools for both desktop and mobile.

  • Product Demo: Quip – Cloud-Based Content Collaboration Platform

    To make better decisions for your customers and clientele, you need a platform that opens the doors to collaboration. In this product demo, learn about Quip by Salesforce – a cloud-based living content, CRM and collaboration tool.

  • 5 Ways Salesforce Uses Productivity Software to Improve Communication & Increase Productivity

    If your businesses' productivity has taken a hit from legacy technology, it may be time to consider upgrading to a new productivity tool. Inside, learn about one such tool – Quip – and uncover 5 ways Salesforce uses Quip to improve communication and increase productivity.

  • Retail Organizations: The Next Stage of Transformation

    This report is the result of 20 interviews and 200 surveys of executives from non-food retailers and brand manufacturers. Learn what you can do to offer a personalized blend of products, services and experiences to customers with an adaptive network of business partners. Take Cole Haan's partnership with ApplePay and Pinterest for example.

  • Mobile Shopping Focus Report: Actionable Insights from 400 Million Shoppers

    Mobile devices represent the biggest disruption to retail since commerce went digital, but ignoring it won't make it go away. In this report, learn about 4 areas of mobile transactions organizations must get right.

  • While Retailers Face Disruption, High-Performers Offer a Blueprint for Growth

    The following report is based on a survey of 300 executives in the retail industry. Discover the steps high-performers are taking to focus on geographic expansion, strategic partnerships, and new formats to drive growth.

  • Public Cloud Providers Push for Health IT Adoption

    Unmoved by the benefits of shifting some of their operations to the public cloud, some healthcare providers are letting cloud providers bring their services to them. Uncover how some offerings, like Microsoft Azure, blend the private and public cloud so that you can gain the benefits without losing control.

  • Population Health Management: A Look at Essential Tools

    With population health management tools, one size does not fit all. That's why it's important to include a mix of technologies, including HIEs, CRM, and data analytics. In this e-guide, Jitendra Barmecha, senior vice president and CIO at St. Barnabas Health System, explains how his organization benefits from this technology mix.

  • The Salesforce Analytics Cloud: Challenges, Benefits, & Uses

    Inside this expert e-guide, compare the benefits and challenges of moving to Salesforce Analytics Cloud. Plus, discover how 2 companies, Akamai Technologies and Berkshire Hathaway Travel Protection, use Salesforce Analytics Cloud to fix the sales funnel and make more deals.

  • Riding the AI Analytics Wave: How Salesforce Einstein Measures Up

    In this expert e-guide, we explore how AI integration augments analytics apps. Discover AI's potential to open new doors for IoT and cloud strategies, and learn about how Salesforce's Einstein platform measures up.

  • The Salesforce Wave Analytics Platform: An Overview

    In this expert e-guide, discover the new features of the Salesforce Wave Analytics platform, as it now offers analytics for B2B marketing and financial services without users having to leave the platform. Plus, Adam Bataran from Bluewold Group LLC offers insight into Wave's ability to overcome data integration challenges.

  • Clarifying the Platform as a Service Picture

    App modernization hinges largely on the success of PaaS, and it is becoming increasingly confusing for enterprises looking to update their legacy applications. This e-guide is your overview of PaaS and its deployment models. You will learn how to evaluate PaaS vendors based on key criteria and whether to take a developer- or user-centric stance.

  • The Salesforce Platform Journey

    In this expert e-guide, uncover how business users can leverage the Salesforce App Cloud for application development. Plus, learn how Salesforce's vision of a single application development platform is impacted by market offerings.

  • Migrating from Salesforce Classic to Salesforce Lightning Experience

    In this expert e-guide, we explore tactics for migrating to Salesforce Lightning. Learn how to anticipate critical factors that could impact your migration, including your previous Salesforce usage and compatibility with your existing apps.

  • How Salesforce Health Cloud Changes the Patient Experience

    Uncover how Salesforce Health Cloud can provide organizations with the tools necessary to keep up with growing patient demands. Plus, read an exclusive Q&A with Joshua Newman, chief medical officer at Salesforce, on how the cloud can help healthcare organizations tackle initiatives like value-based care and population health.

  • Navigate the Crowded BI and Analytics Platform Market

    This Gartner Magic Quadrant report examines the top analytics platforms, helping you to find the one that suits your specific needs. Discover how to put the right BI capabilities in place, taking into account trends like big data, smart capabilities, AI, self-service, and more.

  • How to Turn Insight into Performance with Analytics

    This guide explores how to design and implement key sales analytics dashboards across integrated Salesforce and cloud environments. Discover how to empower each person in your sales organization to get the answers they need to make data-driven decisions about your customers and their behaviors.

  • Best Practices to Design Analytics Apps

    This white paper explores how to implement integrated, streamlined, and user-friendly analytics in big data environments. Uncover 4 key steps to designing effective dashboards that unlock modern reporting and BI capabilities.

  • 5 Ways Every Sales Rep Can Accelerate Success with Analytics

    This Salesforce research report explores what to look for in an analytics tool and how to put real-time, critical insights in hands of not only executives but their employees as well. Discover how to unlock the information within your customer data to ensure better decision-making, identify best practices, and align your CRM and BI.

  • Salesforce Marketing Cloud Takes Customers Personally

    Amid the noise of burgeoning channels of communication, Salesforce's marketing automation platform helps companies address customer needs more personally.

  • Service Cloud Brings Intuitive UI to Customer Service and Support

    Call center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.

  • Improving Customer Service with Knowledge Management Systems

    Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.

  • Improving Omnichannel Customer Service with Salesforce IoT Cloud

    Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.

  • Service Cloud: New Capabilities Aiming to Unify Fragmented CEM

    Did you know that 61% of consumers must interact with a company on multiple channels to resolve a customer service issue? And did you also know that Salesforce has brought new capabilities to Service Cloud, aiming to help unify fragmented customer journeys? View this guide to learn about them, it's pricing and availability.

  • Four Reasons it's Time to Move Beyond Excel

    Excel works great for inputting data and crunching numbers, but it simply can't provide a comprehensive view of your data. In this white paper, discover how you can visualize data like never before and uncover hidden insights. Learn how you can explore sales data on any device, accelerate time to value, and ultimately, see the whole picture.

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