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  • 5 Questions Every IT Department Should Be Able to Answer

    Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data.Here are the top 5 questions your IT professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.

  • 5 Questions Every Human Resources Department Should Be Able to Answer

    Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data. Here are the top 5 questions your HR professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.

  • 5 Questions Every Finance Department Should Be Able to Answer

    Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data. Here are the top 5 questions your finance professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.

  • Survey: Analytics Impact on Businesses

    Access this report for real-world results businesses are experiencing when they tap the data available to them. Read on to see the growing role of analytics, and how to leverage such insights for actual business improvement.

  • 5 Ways Analytics Will Rock Your Sales

    Access this whitepaper for 5 essential ways data can revamp your sales cycle, and how this translates to new revenue. Read on to ensure you are tapping all the resources at your disposal, and capitalizing on the proper channels for improved revenue.

  • 5 Questions Every Marketing Department Should Be Able to Answer

    Access this whitepaper to discover 5 essential questions every marketing department should be able to answer, and how data analytics is stepping up to the plate to help. Read on to tap into the data you already have, and bolster your revenue flows.

  • 3 Pillars of Customer Experience in Today's Connected World

    Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.

  • 6 Hidden Secrets to Offering Exceptional Customer Service

    The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now.

  • The Future Of Mobile Application Development

    This  report focuses on the changes application developers need to understand if they want to build modern applications that deliver contextual customer experiences. It also looks at how modern applications will evolve over the next few years and what development teams should prepare for now.

  • The Business Impact Of Mobile Engagement

    Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Check out this analyst report to see how mobile engagement transforms services and processes, and get a framework for prioritizing which apps and features will be most useful to your customers and employees.

  • Salesforce Platform Mobile Services

    With Salesforce Platform Mobile Services, developers and business users can quickly build engaging mobile apps—and connect customers, employees, partners, and products in new ways. Sign up now and get your free copy of the Salesforce Platform Mobile Services developer guide.

  • The mini-guide to social customer service

    Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.

  • Mobile Application Development for Enterprise Organizations

    As more people become attached to their mobile devices, mobile application development should be high on your list of priorities as it may be the best way to reach your target audience. Read this expertly-compiled e-to learn how you can best develop your mobile applications to optimize their speed and reliability to surpass user expectations.

  • Social channels changing contact center certification

    In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.

  • 8 contact center best practices

    Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage.

  • A more social contact center

    In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.

  • The Social-Powered Enterprise

    This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.

  • The Social Sales Revolution

    This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.

  • Enterprise Mobile Application Development Advice for SAP Users

    There are a wide variety of applications for SAP to help enhance performance and simplify processes. In this eGuide, readers will learns about tips and best practices when it comes to planning an SAP application strategy.

  • A Cloud Computing E-Book: Re-make or Re-model?

    The upsurge in cloud computing presents development teams with challenges that may require them to rethink established ways of building applications. Read this SearchSOA.com E-Book to get an overview of issues and strategies surrounding application development in the cloud.

  • The Forrester Wave™: Platform-As-A-Service For App Dev And Delivery Professionals, Q2 2011

    Forrester Research, Inc. evaluated top platform-as-a-service (PaaS) vendors for Q2, 2011 and found that salesforce.com leads in PaaS for business experts, offering a strong strategy and comprehensive features for application development. Learn more about why Forrester names Force.com a platform leader.

  • Top 5 Reasons to move Lotus Notes apps to the cloud with Force.com

    Many Lotus Notes customers realize it's not a matter of “if” but “when” their applications will be migrated to a modern Web infrastructure. This paper has five key reasons that more and more customers are choosing to move their Notes apps to the cloud with Force.com, including ease of use and integration.

  • Salesforce.com's Service Cloud for Dummies

    Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!

  • Enterprise Cloud Computing : The CIO perspective

    Discover how CIOs are adopting enterprise cloud computing solutions to quickly meet business needs.

  • Force.com Cloud Platform Drives Huge Time to Market and Cost Savings

    IDC White Paper: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings Learn how companies like yours built custom apps 4 - 5 times faster at half the cost with Force.com Platform.

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