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  • 6 Hidden Secrets to Offering Exceptional Customer Service

    The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now.

  • The Future Of Mobile Application Development

    This  report focuses on the changes application developers need to understand if they want to build modern applications that deliver contextual customer experiences. It also looks at how modern applications will evolve over the next few years and what development teams should prepare for now.

  • The Business Impact Of Mobile Engagement

    Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Check out this analyst report to see how mobile engagement transforms services and processes, and get a framework for prioritizing which apps and features will be most useful to your customers and employees.

  • Salesforce Platform Mobile Services

    With Salesforce Platform Mobile Services, developers and business users can quickly build engaging mobile apps—and connect customers, employees, partners, and products in new ways. Sign up now and get your free copy of the Salesforce Platform Mobile Services developer guide.

  • The mini-guide to social customer service

    Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.

  • Mobile Application Development for Enterprise Organizations

    As more people become attached to their mobile devices, mobile application development should be high on your list of priorities as it may be the best way to reach your target audience. Read this expertly-compiled e-to learn how you can best develop your mobile applications to optimize their speed and reliability to surpass user expectations.

  • Social channels changing contact center certification

    In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.

  • 8 contact center best practices

    Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage.

  • A more social contact center

    In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.

  • The Social-Powered Enterprise

    This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.

  • The Social Sales Revolution

    This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.

  • Enterprise Mobile Application Development Advice for SAP Users

    There are a wide variety of applications for SAP to help enhance performance and simplify processes. In this eGuide, readers will learns about tips and best practices when it comes to planning an SAP application strategy.

  • A Cloud Computing E-Book: Re-make or Re-model?

    The upsurge in cloud computing presents development teams with challenges that may require them to rethink established ways of building applications. Read this SearchSOA.com E-Book to get an overview of issues and strategies surrounding application development in the cloud.

  • The Forrester Wave™: Platform-As-A-Service For App Dev And Delivery Professionals, Q2 2011

    Forrester Research, Inc. evaluated top platform-as-a-service (PaaS) vendors for Q2, 2011 and found that salesforce.com leads in PaaS for business experts, offering a strong strategy and comprehensive features for application development. Learn more about why Forrester names Force.com a platform leader.

  • Top 5 Reasons to move Lotus Notes apps to the cloud with Force.com

    Many Lotus Notes customers realize it's not a matter of “if” but “when” their applications will be migrated to a modern Web infrastructure. This paper has five key reasons that more and more customers are choosing to move their Notes apps to the cloud with Force.com, including ease of use and integration.

  • Salesforce.com's Service Cloud for Dummies

    Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!

  • Enterprise Cloud Computing : The CIO perspective

    Discover how CIOs are adopting enterprise cloud computing solutions to quickly meet business needs.

  • Force.com Cloud Platform Drives Huge Time to Market and Cost Savings

    IDC White Paper: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings Learn how companies like yours built custom apps 4 - 5 times faster at half the cost with Force.com Platform.

  • The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform

    To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application.

  • What Is Cloud Computing?

    Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it.

  • 5 Reasons CIOs Are Adopting Cloud Computing in 2009

    Cloud computing is transforming the way IT departments build and deploy custom applications during lean times and changing the economics of information technology. Here are the 5 reasons why thousands of companies are betting that cloud computing is the right technology strategy for 2009 and beyond.

  • Eight CRM Essentials: An Executive Guide to the Eight Must-Have Elements of Every Successful CRM Initiative

    This guide to eight proven CRM essentials distills best practices, lessons learned, and collective insights from industry experts across various company sizes, geographies, and vertical markets.

  • Beagle Research Group: Next Generation Platforms for On-Demand Applications

    Learn how enterprise software platforms for CRM and other applications remove much of the complexity of software development, operation and maintenance -- enabling you to extend on-demand success across your entire enterprise.

  • Case Study: Salesforce.com and BakBone Software, Inc.

    This case study documents an important paradigm shift now underway in the enterprise software industry and we can expect more companies to follow the Salesforce. com lead.

  • On-demand Customer Service and Support

    Developed by salesforce.com, the leader in on-demand customer relationship management (CRM), Salesforce Service & Support helps companies achieve superior service levels that translate into competitive differentiation and reduced costs.

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