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  • Best Practices For Choosing CRM System Features

    This e-guide examines key considerations when evaluating CRM tools, as well as insight into why one CRM expert chooses Salesforce over Microsoft Dynamics. Read on to learn more.

  • Your Complete CRM Handbook: Everything You Need to Know to Get Started

    Is it time for your organization to invest in a CRM solution? The contents of this e-book will help you to answer that question and provide you with the information you need to get started.

  • A Quick Peek at the Salesforce App

    You've heard of Salesforce—but is it the right CRM solution for your organization? This resource provides an introduction to the benefits and capabilities of the Salesforce mobile app for those who are interested, but not quite ready for a free trial.

  • A Step-by-Step Map to Reaching Prospects, Qualifying Leads, and Closing Deals

    This infographic breaks the sales process down into three steps that will ultimately drive more sales for your organization. View now to access an extremely helpful and detailed roadmap to reaching more prospects, qualifying more leads, and closing more deals within your organization.

  • The Future of Sales: Insights From 14 Thought Leaders

    What do the next 5 years hold for the sales profession? In this resource, 14 of the industry's foremost thought leaders answer this pressing question. Read on to uncover these experts' valuable predictions, insights, and suggestions.

  • Do You Fit the Profile That Wins More Sales?

    There are 5 main ways that salespeople behave with customers, and groundbreaking research has just discovered that one profile crushes quota more than any other. Access this e-book today to reveal the surprising answer, and to learn 3 key steps to growing effective sales reps within your company.

  • Data-Driven Sales: Using Reports & Dashboards to Give Yourself an Edge

    This e-book examines how the right reports, dashboards, and sales forecasting tools can dramatically improve your sales performance and help you to fully embrace the big data revolution.

  • 7 Tips to Accelerate Sales Performance

    Access this e-book to get some great tips on preparing for a sales call.

  • 130 Sales Tips for 2015 from Salesforce

    This e-book rounds up 130 of the best sales tips for success in 2015 and beyond. Read on to absorb experts' wisdom on a variety of topics, from productivity and sales culture to prospecting and cold calling.

  • 10 Advantages of a Mobile Sales Team

    In this informative resource, you'll uncover what today's sales teams actually look like. Read on to learn the top 10 advantages of a mobile sales team.

  • 3 Easy Steps to Automating Your Sales Cycle

    This resource explains how you can better understand, streamline, and automate your sales process with a CRM solution customized to meet your team's needs.

  • 5 Questions Every IT Department Should Be Able to Answer

    Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data.Here are the top 5 questions your IT professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.

  • 5 Questions Every Human Resources Department Should Be Able to Answer

    Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data. Here are the top 5 questions your HR professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.

  • 5 Questions Every Finance Department Should Be Able to Answer

    Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data. Here are the top 5 questions your finance professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.

  • Survey: Analytics Impact on Businesses

    Access this report for real-world results businesses are experiencing when they tap the data available to them. Read on to see the growing role of analytics, and how to leverage such insights for actual business improvement.

  • 5 Ways Analytics Will Rock Your Sales

    Access this whitepaper for 5 essential ways data can revamp your sales cycle, and how this translates to new revenue. Read on to ensure you are tapping all the resources at your disposal, and capitalizing on the proper channels for improved revenue.

  • 5 Questions Every Marketing Department Should Be Able to Answer

    Access this whitepaper to discover 5 essential questions every marketing department should be able to answer, and how data analytics is stepping up to the plate to help. Read on to tap into the data you already have, and bolster your revenue flows.

  • 3 Pillars of Customer Experience in Today's Connected World

    Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.

  • 6 Hidden Secrets to Offering Exceptional Customer Service

    The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now.

  • The Future Of Mobile Application Development

    This  report focuses on the changes application developers need to understand if they want to build modern applications that deliver contextual customer experiences. It also looks at how modern applications will evolve over the next few years and what development teams should prepare for now.

  • The Business Impact Of Mobile Engagement

    Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Check out this analyst report to see how mobile engagement transforms services and processes, and get a framework for prioritizing which apps and features will be most useful to your customers and employees.

  • Salesforce Platform Mobile Services

    With Salesforce Platform Mobile Services, developers and business users can quickly build engaging mobile apps—and connect customers, employees, partners, and products in new ways. Sign up now and get your free copy of the Salesforce Platform Mobile Services developer guide.

  • The mini-guide to social customer service

    Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.

  • Mobile Application Development for Enterprise Organizations

    As more people become attached to their mobile devices, mobile application development should be high on your list of priorities as it may be the best way to reach your target audience. Read this expertly-compiled e-to learn how you can best develop your mobile applications to optimize their speed and reliability to surpass user expectations.

  • Social channels changing contact center certification

    In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.

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