All Research Sponsored By:Salesforce.com
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Patient engagement strategy heavily influences tech investment
Patient engagement is widely considered as a critical component of achieving high-quality care. Inside this expert guide, uncover survey results from the purchasing intentions survey by TechTarget and CHIME, the influence of patient engagement on tech investments and value-based reimbursement, and how IoT and CRM can enhance patient care.
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Cloud Computing in Healthcare: CIOs Embrace the Benefits and Value
Healthcare orgs are now seeing the value of cloud computing and its role in value-based care, pop health and patient engagement. Inside this expert guide, uncover opinions of 4 CIOs on 3 well-known cloud computing options and benefits of cloud computing in healthcare. Plus, explore a Q&A with Joshua Newman, Chief Medical Officer at Salesforce.
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Public Cloud Providers Push for Health IT Adoption
Unmoved by the benefits of shifting some of their operations to the public cloud, some healthcare providers are letting cloud providers bring their services to them. Uncover how some offerings, like Microsoft Azure, blend the private and public cloud so that you can gain the benefits without losing control.
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Population Health Management: A Look at Essential Tools
With population health management tools, one size does not fit all. That's why it's important to include a mix of technologies, including HIEs, CRM, and data analytics. In this e-guide, Jitendra Barmecha, senior vice president and CIO at St. Barnabas Health System, explains how his organization benefits from this technology mix.
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The Salesforce Analytics Cloud: Challenges, Benefits, & Uses
Inside this expert e-guide, compare the benefits and challenges of moving to Salesforce Analytics Cloud. Plus, discover how 2 companies, Akamai Technologies and Berkshire Hathaway Travel Protection, use Salesforce Analytics Cloud to fix the sales funnel and make more deals.
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Riding the AI Analytics Wave: How Salesforce Einstein Measures Up
In this expert e-guide, we explore how AI integration augments analytics apps. Discover AI's potential to open new doors for IoT and cloud strategies, and learn about how Salesforce's Einstein platform measures up.
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The Salesforce Wave Analytics Platform: An Overview
In this expert e-guide, discover the new features of the Salesforce Wave Analytics platform, as it now offers analytics for B2B marketing and financial services without users having to leave the platform. Plus, Adam Bataran from Bluewold Group LLC offers insight into Wave's ability to overcome data integration challenges.
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Clarifying the Platform as a Service Picture
App modernization hinges largely on the success of PaaS, and it is becoming increasingly confusing for enterprises looking to update their legacy applications. This e-guide is your overview of PaaS and its deployment models. You will learn how to evaluate PaaS vendors based on key criteria and whether to take a developer- or user-centric stance.
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The Salesforce Platform Journey
In this expert e-guide, uncover how business users can leverage the Salesforce App Cloud for application development. Plus, learn how Salesforce's vision of a single application development platform is impacted by market offerings.
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Migrating from Salesforce Classic to Salesforce Lightning Experience
In this expert e-guide, we explore tactics for migrating to Salesforce Lightning. Learn how to anticipate critical factors that could impact your migration, including your previous Salesforce usage and compatibility with your existing apps.
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How Salesforce Health Cloud Changes the Patient Experience
Uncover how Salesforce Health Cloud can provide organizations with the tools necessary to keep up with growing patient demands. Plus, read an exclusive Q&A with Joshua Newman, chief medical officer at Salesforce, on how the cloud can help healthcare organizations tackle initiatives like value-based care and population health.
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Salesforce Marketing Cloud Takes Customers Personally
Amid the noise of burgeoning channels of communication, Salesforce's marketing automation platform helps companies address customer needs more personally.
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Service Cloud Brings Intuitive UI to Customer Service and Support
Call center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.
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Improving Customer Service with Knowledge Management Systems
Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.
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Improving Omnichannel Customer Service with Salesforce IoT Cloud
Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.
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Service Cloud: New Capabilities Aiming to Unify Fragmented CEM
Did you know that 61% of consumers must interact with a company on multiple channels to resolve a customer service issue? And did you also know that Salesforce has brought new capabilities to Service Cloud, aiming to help unify fragmented customer journeys? View this guide to learn about them, it's pricing and availability.
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5 Questions Every IT Department Should Be Able to Answer
What companies need are agile analytics tools that help users get insights, and help IT maximize its bandwidth and abilities to help reach business goals. Answer these 5 key questions to help IT pros and business users leverage data.
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5 Questions Every Human Resources Department Should Be Able to Answer
Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data. Here are the top 5 questions your HR professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.
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5 Questions Every Finance Department Should Be Able to Answer
Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data. Here are the top 5 questions your finance professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.
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Survey: Analytics Impact on Businesses
Access this report for real-world results businesses are experiencing when they tap the data available to them. Read on to see the growing role of analytics, and how to leverage such insights for actual business improvement.
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5 Ways Analytics Will Rock Your Sales
Access this whitepaper for 5 essential ways data can revamp your sales cycle, and how this translates to new revenue. Read on to ensure you are tapping all the resources at your disposal, and capitalizing on the proper channels for improved revenue.
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5 Questions Every Marketing Department Should Be Able to Answer
Access this whitepaper to discover 5 essential questions every marketing department should be able to answer, and how data analytics is stepping up to the plate to help. Read on to tap into the data you already have, and bolster your revenue flows.
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3 Pillars of Customer Experience in Today's Connected World
Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.
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6 Hidden Secrets to Offering Exceptional Customer Service
The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now.
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The Future Of Mobile Application Development
This report focuses on the changes application developers need to understand if they want to build modern applications that deliver contextual customer experiences. It also looks at how modern applications will evolve over the next few years and what development teams should prepare for now.