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  • Cloud Computing and Customer Service: A 360-Degree View of Your Customers

    This white paper examines a cloud platform that will help you streamline your enterprise's customer service processes and open the door to more valuable insights through your own data.

  • 6 Steps to Deliver a Complete Service Experience

    This white paper highlights 6 steps in delivering a complete customer service experience, and will equip your agents with the tools and intelligence they need to deliver excellent service.

  • Salesforce Knowledge

    The power of knowledge is often underestimated. If you can enable your service agents with the right answers at the right time, they can solve customer issues faster, increasing their productivity. Download this free datasheet to learn more.

  • Embrace Live Chat and Provide a Personalized Customer Experience on any Device

    Salesforce Live Agent is a web-based chat application built on the Salesforce Platform, meaning that it is inherently customizable and extendable. Download this free datasheet to learn more.

  • Salesforce Social Customer Service

    In today's social world, expectations have changed. Now, more than ever, your customers are turning to social channels for fast and personalized service. Download this free datasheet to learn more.

  • Salesforce HR Helpdesk

    Unlike other HR helpdesk solutions, Salesforce is a fully integrated Employee Success Platform that enables companies to connect with their employees in entirely new ways. Download this free datasheet to learn more.

  • Transform HR and Employee Engagement

    This free datasheet explains how to recruit top talent, accelerate new hire ramp times, increase employee productivity, boost HR team effectiveness, and develop and retain employees.

  • Service Cloud Datasheet

    Today's customers want faster, more responsive service across every channel, and on any device, and they want it now. Download this free datasheet to gain a quick overview of the main capabilities to help you select the right Service Cloud edition for your business.

  • The City of Elgin: A public sector ROI story

    The best way to deliver industry-leading customer service is to start with the world's #1 customer service solution. Building on the Salesforce1 Platform affords the type of flexibility that the public sector needs, while also providing an enterprise-grade solution that promotes interdepartmental sharing and greater efficiency and agility.

  • Transform Your Call Center Into a Customer Engagement Center

    Today's customers expect fast, accurate answers across their channel of choice. To keep up with these expectations, traditional call centers must transform into "customer engagement centers." Download this free datasheet to learn more.

  • Service Cloud: Philips Success Story

    See how Philips connects sales and operations employees globally, as well as connecting more than 7,000 call-center employees with Service Cloud.

  • Deliver Connected Self-Service

    Service Communities empower customers to help themselves — and each other — with a next-generation, low-effort self-service experience accessible on any device. Download this free datasheet to learn more.

  • Activision: A Social Customer Service ROI Story

    In this case study, you'll learn how Activision integrated Salesforce Social Studio with its Service Cloud deployment to create a more modern way to support their customers on the channels where they prefer to communicate.

  • SaaS CRM Best Practices

    This eGuide on SaaS CRM reviews best practices for negotiating a service-level agreement (SLA). In addition, read on to learn how to strategically integrate key business applications to streamline data and improve customer experience management.

  • Life Sciences: A New Frontier For Customer Service

    In this e-book, organizations in the life sciences industry will learn how to continue meeting and exceeding customer expectations as new technologies change the game.

  • How Salesforce Delivers Exceptional Customer Service

    This e-book gives you a behind-the-scenes look at how Salesforce developed and implemented Service Cloud to service the company's own customer base. Read on to learn how to deliver world-class customer service as your business scales.

  • 20 Customer Service Best Practices

    In this e-book, Salesforce.com compiles feedback from customers, product experts, and thought leaders into a list of 20 best practices for customer service.

  • 5 Ways to Make Service Frictionless for Today's Customers

    This e-book will cover 5 ways to make service frictionless for your customers, including delivering consistent customer engagement on every channel; empowering customers with self-service and mobile options; and 3 more.

  • The Secret To Great Customer Service Is Your Platform

    From the basics to advanced tactics, this e-book will show you how to build a customer engagement platform that is perfectly tailored to provide top-shelf customer service.

  • Deliver a Customer Experience That's Personalized, Smarter, and Faster

    In this e-book, you'll learn about one product that can enable your customer service team to deliver a customer experience that's smarter, more personalized, and faster than ever before.

  • How to Adapt and Thrive in the New Customer Service Paradigm

    In this e-book, Mike Milburn, Service Cloud's SVP and GM, discusses his views on how new technology will shape customer service, and how companies can successfully adapt and thrive in this new service paradigm.

  • New CRM Technologies Bring Sales Success to Businesses

    In this eGuide, you'll learn how an emergency response software seller tied a new CRM platform to its inventory and back end systems. In addition, read on to discover how tablets for business are improving both sales and CEM efforts.

  • How a CRM Solution Helps Small Businesses

    Is there a secret sauce to success? For small businesses looking to break-through, it's called "customer relationship management" or CRM. This e-book will introduce you to the basics of CRM.

  • How a Mobile CRM Makes You More Successful

    The best CRM solutions go beyond basic functionality and deliver cutting edge features that make the companies that use them more efficient, more effective, and more successful. Chief among these cutting edge features is mobile functionality.

  • How a CRM Helps Your Business Grow

    Business may begin with a handshake — but once the customer relationship begins, your challenge is to maintain it. The right CRM will help you build deeper, more meaningful relationships with your customers while you build and scale your business.

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