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  • Integrating With Salesforce Health Cloud

    Learn how integrating your EHR data with a cloud solution can help to unlock a panoramic view of each patient and foster a stronger, more personal relationship between patients and providers.

  • 2017 Connected Patient Report

    According to this 2017 Connected Patient Report, nearly three quarters of Americans think it's important that their provider uses modern tools like web portals, live chat, or two-way video. Access this report to learn more about understanding the digital patient.

  • Enterprise Health Clouds, Q3 2017

    Healthcare organizations are making the move to enterprise health clouds, but which ones should you be looking at. In this Forrester Research report, gain insight into the leaders of the health cloud market as well as an overview of the market landscape.

  • Analyzing Health Cloud and Salesforce's Healthcare Strategy

    This expert e-guide digs into Salesforce's healthcare strategy and breaks down the top features of their new Health Cloud platform. Discover the ways this strategy can assist both patients and caregivers with real-time information on health records.

  • Public Cloud Providers Push for Health IT Adoption

    Unmoved by the benefits of shifting some of their operations to the public cloud, some healthcare providers are letting cloud providers bring their services to them. Uncover how some offerings, like Microsoft Azure, blend the private and public cloud so that you can gain the benefits without losing control.

  • Population Health Management: A Look at Essential Tools

    With population health management tools, one size does not fit all. That's why it's important to include a mix of technologies, including HIEs, CRM, and data analytics. In this e-guide, Jitendra Barmecha, senior vice president and CIO at St. Barnabas Health System, explains how his organization benefits from this technology mix.

  • The Salesforce Analytics Cloud: Challenges, Benefits, & Uses

    Inside this expert e-guide, compare the benefits and challenges of moving to Salesforce Analytics Cloud. Plus, discover how 2 companies, Akamai Technologies and Berkshire Hathaway Travel Protection, use Salesforce Analytics Cloud to fix the sales funnel and make more deals.

  • Riding the AI Analytics Wave: How Salesforce Einstein Measures Up

    In this expert e-guide, we explore how AI integration augments analytics apps. Discover AI's potential to open new doors for IoT and cloud strategies, and learn about how Salesforce's Einstein platform measures up.

  • The Salesforce Wave Analytics Platform: An Overview

    In this expert e-guide, discover the new features of the Salesforce Wave Analytics platform, as it now offers analytics for B2B marketing and financial services without users having to leave the platform. Plus, Adam Bataran from Bluewold Group LLC offers insight into Wave's ability to overcome data integration challenges.

  • Clarifying the Platform as a Service Picture

    App modernization hinges largely on the success of PaaS, and it is becoming increasingly confusing for enterprises looking to update their legacy applications. This e-guide is your overview of PaaS and its deployment models. You will learn how to evaluate PaaS vendors based on key criteria and whether to take a developer- or user-centric stance.

  • The Salesforce Platform Journey

    In this expert e-guide, uncover how business users can leverage the Salesforce App Cloud for application development. Plus, learn how Salesforce's vision of a single application development platform is impacted by market offerings.

  • Migrating from Salesforce Classic to Salesforce Lightning Experience

    In this expert e-guide, we explore tactics for migrating to Salesforce Lightning. Learn how to anticipate critical factors that could impact your migration, including your previous Salesforce usage and compatibility with your existing apps.

  • How Salesforce Health Cloud Changes the Patient Experience

    Uncover how Salesforce Health Cloud can provide organizations with the tools necessary to keep up with growing patient demands. Plus, read an exclusive Q&A with Joshua Newman, chief medical officer at Salesforce, on how the cloud can help healthcare organizations tackle initiatives like value-based care and population health.

  • Navigate the Crowded BI and Analytics Platform Market

    This Gartner Magic Quadrant report examines the top analytics platforms, helping you to find the one that suits your specific needs. Discover how to put the right BI capabilities in place, taking into account trends like big data, smart capabilities, AI, self-service, and more.

  • How to Turn Insight into Performance with Analytics

    This guide explores how to design and implement key sales analytics dashboards across integrated Salesforce and cloud environments. Discover how to empower each person in your sales organization to get the answers they need to make data-driven decisions about your customers and their behaviors.

  • Best Practices to Design Analytics Apps

    This white paper explores how to implement integrated, streamlined, and user-friendly analytics in big data environments. Uncover 4 key steps to designing effective dashboards that unlock modern reporting and BI capabilities.

  • 5 Ways Every Sales Rep Can Accelerate Success with Analytics

    This Salesforce research report explores what to look for in an analytics tool and how to put real-time, critical insights in hands of not only executives but their employees as well. Discover how to unlock the information within your customer data to ensure better decision-making, identify best practices, and align your CRM and BI.

  • Salesforce Marketing Cloud Takes Customers Personally

    Amid the noise of burgeoning channels of communication, Salesforce's marketing automation platform helps companies address customer needs more personally.

  • Service Cloud Brings Intuitive UI to Customer Service and Support

    Call center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.

  • Improving Customer Service with Knowledge Management Systems

    Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.

  • Improving Omnichannel Customer Service with Salesforce IoT Cloud

    Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.

  • Service Cloud: New Capabilities Aiming to Unify Fragmented CEM

    Did you know that 61% of consumers must interact with a company on multiple channels to resolve a customer service issue? And did you also know that Salesforce has brought new capabilities to Service Cloud, aiming to help unify fragmented customer journeys? View this guide to learn about them, it's pricing and availability.

  • Four Reasons it's Time to Move Beyond Excel

    Excel works great for inputting data and crunching numbers, but it simply can't provide a comprehensive view of your data. In this white paper, discover how you can visualize data like never before and uncover hidden insights. Learn how you can explore sales data on any device, accelerate time to value, and ultimately, see the whole picture.

  • 5 Questions Every IT Department Should Be Able to Answer

    What companies need are agile analytics tools that help users get insights, and help IT maximize its bandwidth and abilities to help reach business goals. Answer these 5 key questions to help IT pros and business users leverage data.

  • 5 Questions Every Human Resources Department Should Be Able to Answer

    Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data. Here are the top 5 questions your HR professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.

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