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  • Service Cloud Brings Intuitive UI to Customer Service and Support

    Call center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.

  • Improving Customer Service with Knowledge Management Systems

    Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.

  • Improving Omnichannel Customer Service with Salesforce IoT Cloud

    Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.

  • Service Cloud: New Capabilities Aiming to Unify Fragmented CEM

    Did you know that 61% of consumers must interact with a company on multiple channels to resolve a customer service issue? And did you also know that Salesforce has brought new capabilities to Service Cloud, aiming to help unify fragmented customer journeys? View this guide to learn about them, it's pricing and availability.

  • Integrating with Salesforce Health Cloud

    Providers must build personalized, engaging relationships with each patient in order to succeed in today's healthcare industry. Learn how you can bridge the gap between data silos by integrating your EHR with a patient relationship manager in the cloud.

  • The Changing Dynamics of Customer Engagement

    Today's healthcare customers, from patients to members, want faster, more responsive service across every channel and on any device — and they want it now. Providing omni-channel service at a cost that makes sense for the business is top of mind for any executive. So how can leaders manage this while delivering best-in-class personalized service?

  • Salesforce Shield for Healthcare

    Learn how healthcare organizations can secure protected health data in the cloud while meeting compliance and governance requirements.

  • 2016 State of the Connected Patient Report

    Explore the results of a survey conducted to understand how patients communicate with their healthcare providers, their opinions on telemedicine and wearable devices, and their experiences with post-discharge care.

  • Four Reasons it's Time to Move Beyond Excel

    Excel works great for inputting data and crunching numbers, but it simply can't provide a comprehensive view of your data. In this white paper, discover how you can visualize data like never before and uncover hidden insights. Learn how you can explore sales data on any device, accelerate time to value, and ultimately, see the whole picture.

  • 25 Tips and Tricks For Amazing Customer Service

    Learn how to provide a tailored customer experience that today's sophisticated tech-savvy customers have come to expect. From boosting agent productivity to enabling a premier self-service experience that won't bust your budget, view now and get the top 25 tips guaranteed to help transform your team into a world-class service organization.

  • Best Practices for Transforming the Customer Experience with Connected Field Service

    Managing field service presents unique challenges that require a complete customer view to resolve: siloed teams out in the field, poor resource allocation, lack of mobile support, and lack of integration with CRM all raise the difficulty level. Find out how to resolve these pain points so you can deliver the ultimate customer experience.

  • How to Jumpstart Your Journey to the Cloud

    More than ever, businesses can harness the power of data to connect with each customer throughout the entire customer lifecycle. It's just a matter of leveraging the right technology to help you get there. Keep reading to find out how on-premise legacy solutions are holding you back and why now's the right time to move to the cloud.

  • Does Salesforce Health Cloud 'Get' Patient Data?

    In this e-guide, we talk to Dr. Joshua Newman, chief medical officer and general manager of Salesforce healthcare and life sciences, about the cloud-based CRM company's entry into the healthcare market, data concerns and why he believes the Salesforce Health Cloud is poised to succeed.

  • Sales Wave Analytics: Pull Actionable Insights from Sales Cloud Data

    In this white paper, explore how cloud-based analytics can allow your whole sales team—managers, representatives, and operations—to delve deep into sales data to make smarter decisions, close more deals, edge out competitors.

  • Nucleus Research Report: Phase Out Legacy CRM Tools to Drive Business Success

    To better understand the benefits of moving from a legacy or homegrown CRM/CEM app to service cloud technology, Nucleus Research analyzed the experience of a number of Salesforce Service Cloud customers. Tap the full report here and compare Service Cloud and legacy app functionalities, explore 6 key benefit areas, and more.

  • 4 Steps to Incredible Customer Service

    Recently, Salesforce surveyed more than 1,900 global service leaders for their 2015 State of Service report. In this e-book, uncover the 4 actions top performers are taking to deliver exceptional service.

  • Analyzing Health Cloud and Salesforce's Healthcare Strategy

    This expert e-guide digs into Salesforce's healthcare strategy and breaks down the top features of their new Health Cloud platform. Discover the ways this strategy can assist both patients and caregivers with real-time information on health records.

  • 5 Questions Every IT Department Should Be Able to Answer

    Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data.Here are the top 5 questions your IT professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.

  • 5 Questions Every Human Resources Department Should Be Able to Answer

    Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data. Here are the top 5 questions your HR professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.

  • 5 Questions Every Finance Department Should Be Able to Answer

    Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data. Here are the top 5 questions your finance professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.

  • Survey: Analytics Impact on Businesses

    Access this report for real-world results businesses are experiencing when they tap the data available to them. Read on to see the growing role of analytics, and how to leverage such insights for actual business improvement.

  • 5 Ways Analytics Will Rock Your Sales

    Access this whitepaper for 5 essential ways data can revamp your sales cycle, and how this translates to new revenue. Read on to ensure you are tapping all the resources at your disposal, and capitalizing on the proper channels for improved revenue.

  • 5 Questions Every Customer Service Department Should be Able to Answer and How Analytics can Help Answer Them

    In this white paper, learn customer service teams can leverage customer data using a mobile-first analytics platform to increase productivity. Additionally, learn the answers to 5 questions that are essential for customer service success.

  • 5 Questions Every Sales Department Should be Able to Answer and How Analytics can Help Answer Them

    In this white paper, learn how organizations can empower their sales reps with answers to 5 questions that are crucial to sales success. Additionally, see how sales reps are better able to tackle new challenges with analytical insights that can be accessed on any device.

  • 5 Questions Every Marketing Department Should Be Able to Answer

    Access this whitepaper to discover 5 essential questions every marketing department should be able to answer, and how data analytics is stepping up to the plate to help. Read on to tap into the data you already have, and bolster your revenue flows.

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