CRM Research
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Simplify Sales Environments with the Web Commerce Pattern of the IBM PureApplication System
Sponsored by: IBMWatch this brief video today to learn of a commerce pattern platform that allows organizations to quickly deploy commerce infrastructures and adjust capacity easily to accommodate peak usage. Learn how creating a highly stable environment will ensure optimal resource usage and minimize downtime to provide the best possible customer experience.
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Integrate Quickbooks Desktop and Salesforce
Sponsored by: Scribe Software CorporationView this comprehensive webcast to learn how to integrate QuickBooks® Desktop data with Salesforce® using a CRM integration tool. Discover how integration can empower your sales and support teams to make better decisions and handle customer needs.
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Addressing changing customer behavior
Sponsored by: IBMThis resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences.
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A Success Model For CRM Integration
Sponsored by: Scribe Software CorporationAccess this informative white paper to learn how effectively integrating CRM applications into the enterprise can help you turn CRM into a strategic asset, creating actionable advantage for sales and service teams.
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Cashing in on Customer Insight
Sponsored by: IBMThis resource explains how customer analytics can help your organization monetize customer insights and compete in a global marketplace.
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Call Center Analytics: The Bottom Line
Sponsored by: GenesysThis expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction.
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How Satisfied Are Your Customers?
Sponsored by: IBMThis brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more.
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Limelight OrchestrateTM Video - Technical Specifications
Sponsored by: Limelight Networks, Inc.The following white paper details how you can simplify and effectively turbocharge the way you distribute your online video and media to any device, anywhere all while using your existing systems.
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The Secret to Effective Social Customer Engagement
Sponsored by: HootsuiteThis e-guide investigates the tools and strategies to make social customer engagement work for your organization, big or small. Learn how to choose the websites and technologies that work best with your business goals.
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How to: Crafting a Comprehensive Social Media Strategy
Sponsored by: HootsuiteIn this expert e-guide, learn how to craft a social media strategy that delivers undeniable results – and how to choose the tools that make the most sense for your business, so you can reach potential employees, customers, and partners.
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8 Steps to a Better Social Media Strategy
Sponsored by: Oracle CorporationThe following white paper discusses how to successfully create and implement a strategy to manage your social media mix and at the same time, create a fluid online communication outlet.
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Social Media Meets Analytics: A Roadmap to Customer Insight
Sponsored by: Oracle CorporationThe following white paper details an approach to social media that integrates social media and existing consumer information to create a 360-degree view of the customer.
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Business Process Management: Bridging the Gap Between Vision and Execution
Sponsored by: Oracle CorporationThis in-depth eGuide offers analysis and tips on how to eliminate operational inefficiencies by leveraging business process management (BPM) systems. Learn how the impact of BPM leads to operational excellence, reduced risk, increased margins, and improved customer experience.
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IBM Marketing Performance Analytics
Sponsored by: IBMThe following white paper discloses a sure-fire way to track and analyse performance across an infinitely expanding number of channels and campaigns.
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Where have all my marketing investments gone?
Sponsored by: IBMThe following white paper addresses the severe pressures weighed out by the consumer market today. Inside, discover how marketing performance analytics can help marketers address and act upon the marketing pressures.
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Today's customer service starts with mobile, social consciousness
Sponsored by: TechTarget Business AnalyticsA company's social consciousness, or multichannel awareness, can help it improve customer relationships and the bottom line – in this issue of Business Information.
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What Happens When They are Gone?
Sponsored by: VoltDeltaAccess this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives.
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Driving Innovation Through Analytics
Sponsored by: Oracle CorporationIn this informative resource, discover how augmenting transactional applications with analytics enables you to improve operational efficiency and effectiveness. Find out how you can regain competitive advantage by making better business decisions faster, thanks to analytics.
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Modern Mobile Development Techniques
Sponsored by: AppceleratorIn this E-Guide, discover how organizations can effectively deliver the right targeted mobile applications without breaking the bank.
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6 Hidden Secrets to Offering Exceptional Customer Service
Sponsored by: Salesforce.comThe ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now.
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Go beyond the surface: User Experience Design At A Glance
Sponsored by: Hewlett Packard EnterpriseThis brief resource explains how User Experience Design services can deliver strategic business value by enabling your organization to increase sales and conversions, improve customer retention, build brand trust, and more.
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Evolving the SAP landscape with Business Intelligence improvements and the SAP Business Objects Platform
Sponsored by: CIBER, Inc.Read this case study today and discover how Megger was able to successfully implement a new SAP landscape with the help of an SAP implementation partner, focusing on the standardization and integration of five key elements: ERP (central), Business Warehouse, CMS, CRM and Web.
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Web Content Management: Best Practices to Engage and Retain Customers
Sponsored by: TechTarget Content ManagementThis expert resource provides 3 articles about how to leverage Web content management (WCM) to optimize the customer experience. Discover how to use customer profiles to deliver content to your target audiences, overcome common WCM challenges with 3 simple rules, and more.
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5 Secrets: Build Your Sales Pipeline and Keep it Growing
Sponsored by: SalesforceIn this e-book, find out how to make a major shift in your sales approach for the better in order to both increase individual sales rep effectiveness and improve collaborative team selling.
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Computer Weekly – 1 October 2013: IT for talent management
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we start our latest buyer's guide looking at the growing interest in IT for human capital management. After the latest Gmail outage, we ask how IT leaders should prepare for cloud service failures. And we examine how big data and mobility are changing the way companies engage with customers. Read the issue now.
