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CRM Multimedia

  • Customer Analytics in Action

    Sponsored by: IBM

    This brief video stresses the importance of engaging with your customers. Learn how to enable customer service with business analytics so they can be supportive through every step of the customer experience.

  • Case Study: Turn Big Data and Analytics into Big Results

    Sponsored by: IBM

    In this video, C Spire's brand platforms and analytics manager Justin Croft illustrates his company's success with business analytics. Discover your own success with these tools when you learn how to be effective with customer insights.

  • Transforming the Customer Activated Retailer with Big Data and Analytics

    Sponsored by: IBM

    This brief video takes you through the process of using big data and analytics to enable the customer-activated retailer. Learn advanced techniques that let you infuse big data and analytics to create the most personalized engagement.

  • Real-Time Actionable Insights Made Easy

    Sponsored by: IBM

    This brief video demonstrates how to tap into the stream of big data generated by customer devices and hit the geospatial jackpot. Learn how to analyze data in motion so that you can see where your prospects are going, what you should offer them, and when to reach out to them.

  • Deliver the Best Action with Predictive Customer Intelligence

    Sponsored by: IBM

    This brief video provides a window into applying predictive analytics to customer information. Find out how to deliver the best action to your front line so your audience will have the optimal customer experience.

  • Case Study: Humana Makes Software Development Customer-Centric

    Sponsored by: Pivotal

    In this exclusive video, you'll discover how your organization can design and build a unique, personalized customer experience. Watch now to learn from Humana's success.

  • 3.5 Billion Chinese Travelers. Just One Ticketing System

    Sponsored by: Pivotal

    Discover what system helped the largest railway system in the world effectively serve their ticketing needs by accessing this brief video infographic now. Learn how your organization can devise a similar strategy for ticketing and CRM success.

  • Tangerine Bank: Using Technology to Make Banking Simple

    Sponsored by: Carrington Associates

    In this short video learn how Tangerine Bank gained the ability to quickly test, build and deploy new applications -- delivering superior customer service by shaving 4 weeks off of a 6-week mobile app delivery cycle. Access now to start developing your own CRM application strategy.

  • Looking Ahead on Predictive Analytics

    Sponsored by: SearchBusinessAnalytics

    Predictive analytics software can help organizations optimize their business strategies. This virtual classroom is designed to provide analytics, IT and business professionals with insight and advice on deploying predictive analytics tools and using them effectively.

  • Webinar: How to Stay Agile with Big Data

    Sponsored by: Red Hat

    This webinar covers the optimization of Big Data for your bottom line. Unlock valid points for staying steps ahead of this booming phenomenon, As Big Data researcher Tony Baer divulges how to make heaps of information work for you - instead of vice versa.

  • The Future of the Contact Center: 7 Key Trends in 2015

    Sponsored by: Five9

    In this webcast, Liz Osborn, VP of Product and Solution Marketing at Five9, discusses 7 key trends that are shaping the future of the contact center, from social engagement to OmniChannel capabilities. Watch now to access useful advice on maximizing the benefits of these trends within your organization.

  • UC Performance Management with Full Network Visibility

    Sponsored by: IR

    View this short video to learn how you can gain true end-to-end network visibility that allows you to performance manage all associate network and UC devices in real-time, even when multiple vendors are involved.

  • Mobile CRM Case Study: Siemens Adopts a Cloud-based Contact Center

    Sponsored by: Five9

    n this brief video, an employee of Siemens Shared Services describes the benefits his organization enjoys from a cloud-based contact center.

  • How Will Digital Transformation and the New Style of IT Impact Your Business?

    Sponsored by: Hewlett-Packard Limited

    In this video, Paul Evans, an expert on application transformation at HP, explains the keys to keeping pace with growing end user expectations for instantaneous, relevant, and robust customer experiences.

  • Interactive Media Command Centre: Connecting NASCAR to Its Fans

    Sponsored by: Hewlett-Packard Limited

    NASCAR needed a way to view their customer experiences as a conversation to directly understand and track data about their organization and customer relationships. in this short video learn about the solution NASCAR chose to handle their big data analytics and discover why this option may have a place in your organization.

  • Embrace Cutting Edge Business Analytics with BI Modernization Services

    Sponsored by: Hewlett-Packard Limited

    Watch this featured video to learn how to embrace cutting edge business analytics. Understand how to modernize your Business Intelligence (BI) services, in order to better serve your customers.

  • Silverpop product demo

    Sponsored by: Silverpop Systems Inc. an IBM Company

    Discover how you can maximize the potential of three areas of your marketing plan by watching 3 in depth videos. Uncover tips and best practices to help your organization realize the business value in email, behavioral and automated marketing. Watch now to learn more.

  • Learn From History to Make Better Analytics Decisions

    Sponsored by: Hewlett-Packard Limited

    View this brief video to understand how analytics uses data to propel good decision making. Learn the difference between simply reporting transaction data, and gaining insights from technologies.

  • Gaining a CRM Edge with Self-Service BI

    Sponsored by: SearchBusinessAnalytics

    Putting business intelligence capabilities in the hands of frontline customer service workers can help boost customer relationship management efforts. This virtual classroom provides insight and advice on how to successfully use self-service BI tools in CRM programs.

  • What defines an effective user experience?

    Sponsored by: Hewlett-Packard Limited

    In this on-demand webcast, learn what makes for an effective user experience and discover how the right user experience design service can help you find success.

  • Mind the Gap! Embracing Enterprise Mobility Management

    Sponsored by: Code42

    This whitepaper exploress specific mobile challenges, such as implementation of MDM and MAM for thousands of users, and shares his real-world perspective.

  • Empower Sales Teams On The Go

    Sponsored by: Microsoft India

    To meet the needs of the on-the-go sales rep, you need a CRM system that's flexible, collaborative, and available on any device, from smartphone to tablet to PC. In this video, learn about one such CRM system that provides modern sales teams with the tools they need at the speed and ease necessary for today's fast-paced business world.

  • 3 Reasons Why CEM Is the Place to Innovate

    Sponsored by: OpenText

    The following webcast intends to clarify the current state of customer experience management and how companies can start powerful initiatives of their own. Tune in now to find out how CMOs and CIOs need to work together to make CEM take flight, what needs to be addressed, and much more.

  • The First Mile - Business Critical Real Time Customer Interactions

    Sponsored by: Kofax, Inc.

    In this age of the empowered customer, companies are pressured to stay on their toes so as to retain customer loyalty in the most intuitive, fast, responsive means possible. In this fascinating webcast, learn the importance of the business-critical First Mile of customer interactions – the point at which customer loyalty is either gained or lost.

  • How user experience is a business differentiator

    Sponsored by: Hewlett-Packard Limited

    In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains how organizations can increase their value by delivering a great user experience.

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