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  • Case Study: Roofing Company Improves Customer Satisfaction with Cloud CRM

    Sponsored by: Microsoft

    This video highlights a cloud-based CRM software that allows organizations to manage customer relations efficiently and automates mundane tasks. Access now to see how this technology can ensure that your customers receive the experience they expect and increase overall customer satisfaction.

  • Capitalize on Customer Insight and Expand your Business with Cloud

    Sponsored by: IBM

    Tune into this brief video to discover how SaaS can help deliver the customer insights you need to generate revenue from social, historical and operational data.

  • Advanced Analytics for Common In-Store Retail Issues

    Sponsored by: IBM

    This brief video features a short demo that demonstrates how you can improve merchandising and assortment decisions with analytics. Tune in to further your understanding of how the relationship between merchandise lines can identify variances in behavior that you can consider for future merchandising.

  • Harvard Business Review - Rethinking the IT Business Partnership

    Sponsored by: Oracle Corporation

    Access this video to see a discussion about the importance of IT responsiveness and the popular adoption of business relationship management. Watch now to see how consistent communication throughout your enterprise's departments can eliminate complexity and help IT respond appropriately to customer needs.

  • Dell: Refocusing Sales Team by Providing more Accurate and Timely Information

    Sponsored by: Dell, Inc. and Intel®

    Discover what solution enabled Dell to bring together multiple data sources and simplify its KPIs to better drive daily decision making and free up sales people for more customer-centric interactions. Access this brief video to hear directly from the decision makers at Dell and learn just what impact this solution had on their sales team.

  • Five Drivers Animation

    Sponsored by: Oracle Corporation UK Ltd

    Check out this quick video and discover how enhanced technologies can help drive sales. Watch now and access links to solutions that will allow you to leverage mobile to run sales from anywhere at any time, turn data into actionable insight with proven analytics tools, and more.

  • Webinar: Simplify Customer Interactions with Policy Automation

    Sponsored by: Oracle Corporation

    In this webinar Oracle experts Timothy Doherty and Harriet Franklin explain how to empower your customers and employees. Access now to hear from Hanno Hesse about how one platform has empowered customers.

  • T.H. March Transforms Customer Service with Oracle

    Sponsored by: Oracle Corporation

    This video shows how companies can implement a service cloud which allows engagement with customers in real time, on a one-to-one basis, through a multitude channels. See how you can use cloud services to increase your data storage capacity and improve your enterprise's customer service.

  • Embracing a Service Cloud for Improved Customer Service

    Sponsored by: Oracle Corporation

    This video shows how cloud services can be implemented to optimize your workforce, allowing you to deliver phenomenal customer service through any channel a customer chooses. Watch how doing so can help you improve operational efficiency and workforce productivity.

  • The Service Cloud in Action: Empower Call Center Teams and Customers

    Sponsored by: Oracle Corporation

    This video shows the many ways in which service clouds can assist in providing a complete customer service management approach across both assisted and self-service channels. Learn how cloud services can ensure your customers find the right answers quickly, wherever they are, and how you can better equip your customer support team.

  • Modern Customer Service with Cloud Services

    Sponsored by: Oracle Corporation

    Expectations for customer service are high and with a multitude of channels, it can become increasingly difficult to offer consistent, high quality customer service. This video explains how a flexible cloud service can help deliver exceptional customer service anytime, anywhere and through various channels and encourage self-service online.

  • Case Study – Convergys Transforms Customer Experience with Service Cloud

    Sponsored by: Oracle Corporation

    This video highlights how implementing a service cloud can enable the ability to provide customers with a differentiated experience through a multi-channel approach. Discover how service clouds can allow you to provide customers with tools and capabilities to drive self-service and equip your agents with the ability to provide consistent service.

  • Case Study: Beachbody Handles Rapid Growth with a Service Cloud

    Sponsored by: Oracle Corporation

    This video demonstrates how Beachbody's rapid growth and success can be attributed largely to their use of cloud services. Watch how taking advantage of cloud services can allow you to focus less on data management, and more on growth and revenue.

  • Customer Analytics in Action

    Sponsored by: IBM

    This brief video stresses the importance of engaging with your customers. Learn how to enable customer service with business analytics so they can be supportive through every step of the customer experience.

  • Deliver 3D Actionable Customer Insight and Drive Sales and Satisfaction

    Sponsored by: IBM

    This brief video takes you through the process of using big data and analytics to drive sales and enable customer loyalty and satisfaction. Learn advanced techniques that can let you infuse big data and analytics to create the most personalized and precise engagement strategies.

  • Acquire Real-Time Actionable Insights from On-The-Go Customers

    Sponsored by: IBM

    This brief video demonstrates how to tap into the stream of big data generated by customer devices and hit the geospatial jackpot. Learn how to analyze data in motion so that you can see where your prospects are going, what you should offer them, and when to reach out to them.

  • Deliver the Best Action with Predictive Customer Intelligence

    Sponsored by: IBM

    This brief video provides a window into applying predictive analytics to customer information. Find out how to deliver the best action to your front line so your audience will have the optimal customer experience.

  • Service Cloud: Philips Success Story

    Sponsored by:

    See how Philips connects sales and operations employees globally, as well as connecting more than 7,000 call-center employees with Service Cloud.

  • Looking Ahead on Predictive Analytics

    Sponsored by: SearchBusinessAnalytics

    Predictive analytics software can help organizations optimize their business strategies. This virtual classroom is designed to provide analytics, IT and business professionals with insight and advice on deploying predictive analytics tools and using them effectively.

  • Webinar: How to Stay Agile with Big Data

    Sponsored by: Red Hat

    This webinar covers the optimization of Big Data for your bottom line. Unlock valid points for staying steps ahead of this booming phenomenon, As Big Data researcher Tony Baer divulges how to make heaps of information work for you - instead of vice versa.

  • Integrating Predictive Capabilities to Unlock the Hidden Value of your Data

    Sponsored by: IBM

    The following demo describes business analytics in action. Explore which capabilities comprise a good customer relations strategy, including customer analytics dashboards, customer retention analysis, and more.

  • How Analytics Transforms Sales Performance

    Sponsored by:

    This webcast features two leading organizations in their process of leveraging cloud analytics. Watch and learn what it can do for sales in terms of finding new opportunities, growing revenue and more.

  • Drive Business Strategy with Analytics

    Sponsored by:

    This webinar focuses on the capabilities you need to optimize analytics across your organization. Find out how to enable success through data-driven decision-making, with forward-thinking features.

  • A Self-Service Cloud Analytics Overview: Unite CRM, ERP, and other silos of data

    Sponsored by:

    This brief video puts the spotlight on cloud analytics. Learn the value of delivering insights to company-wide teams without the need to log IT requests, increasing the amount of pertinent questions that uncover new opportunities.

  • How Will Digital Transformation and the New Style of IT Impact Your Business?

    Sponsored by: Hewlett-Packard Enterprise

    In this video, Paul Evans, an expert on application transformation at HP, explains the keys to keeping pace with growing end user expectations for instantaneous, relevant, and robust customer experiences.

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