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CRM Multimedia

  • Using Spark to gain insight from all your data, with ease

    Sponsored by: IBM

    Combing through the expanse of data just got easier. Now you can combine data from social media, public information about products and the data you already have to create a complete picture of customers/clients in order to offer them the products they want/need. Watch this brief video to learn more about this process.

  • Deliver Upon Customers' Ever-Growing Expectations

    Sponsored by: Genesys

    Using one man's adventures in online automotive shopping as an example, you'll explore ways to build exceptional customer relationships across all phases of their omnichannel journey.

  • Make the Sales Transformation to Engage with Customers Earlier

    Sponsored by: Oracle Corporation UK Ltd

    Digital disruption has changed how customers research, select, and buy products and services. Learn how aligning your selling behaviors with what customers expect can help you meet today's sales challenges.

  • New Year, New Focus: How Customer Context Improves Customer Experience

    Sponsored by: Sitecore

    Consider this: 82% of customers stopped doing business with brands due to a bad experience, and 79% of customers tell others about their bad experience. Clearly, it's time to stop talking about customer centricity and do something about it.

  • Context Is Next: Are You Ready for the Next Wave in Marketing?

    Sponsored by: Sitecore

    This webinar, presented by Scott Anderson, CMO at Sitecore, will explore how visionary context marketers are shifting their mindset and acquiring the necessary technology to understand every customer and use that intelligence to shape every experience at scale, in real-time. Tune in now.

  • Solving Today's Top Customer Service Demands Across Channels

    Sponsored by: Dimension Data

    Dynamic changes are making customer service more complex than ever before. In this video, explore how an integrated, omni-channel contact center can solve today's top customer service demands and technology challenges.

  • The Connected Journey: Biggest Challenges in IoT Development

    Sponsored by: Xively by LogMeIn

    After building and launching an IoT product, you also have to run a 24/7 live connected business to respond to customers' needs in addition to integrating product data to drive business value. Discover how you can overcome the major challenges that enterprises face in bringing IoT connected products to market.

  • Customer Experience in the Digital Age

    Sponsored by: Dimension Data

    In program "Raising the Bar," newsreader Natasha Kaplinsky explores the importance of customer service as a brand differentiator, and how an integrated, omni-channel approach to customer interactions yields the most benefit. Gain ideas on how you can keep up with customer demands across all channels.

  • Case Study: Empowering Customers with an Omni-Channel Contact Center

    Sponsored by: Dimension Data

    Explore how Reliance Securities leveraged integrated, omni-channel contact center tools that help them become more agile, responsive, and make better use of their agents' skills. Discover how this transition let them use the same number of agents to engage with more customers – without compromising customer satisfaction.

  • Customer Testimonial: BP

    Sponsored by: Pros.

    Watch this short video now to discover what pricing tool enabled oil and gas company BP to integrate pricing tools with their existing SAP platforms to boost sales and customer satisfaction.

  • Video Case Study: AXA Assistance

    Sponsored by: Pros.

    Discover which turn-key CRM platform helped emergency response organisation AXA systems enhance the B2C side of their business with a new pricing engine by watching this short customer testimonial now.

  • Video Case Study: Saint-Gobain Glassolutions

    Sponsored by: Pros.

    Discover how one vendor helped French multinational construction materials manufacturer, Saint-Gobain, provide instant price quotes and delivery times on products purchased online. Learn how your organisation can deliver similar results by watching this short video now.

  • Industrial Equipment Supplier Integrates CRM Software into Existing Systems

    Sponsored by: Pros.

    Discover how your organisation can benefit from top notch CRM tools that integrate with your existing salesforce technology by watching this short video.

  • Self-Service 2016: Is It Time to Appoint an Omnichannel Guru?

    Sponsored by: Genesys

    Discover how omnichannel customer engagement will change the way you offer self-service and interact with your customers. Learn about Irish telecom company eir's journey to delivering a great customer experience through personalization.

  • Case Study Video: Red Funnel

    Sponsored by: Mitel Networks Limited

    In this brief video, learn how Red Funnel adapted to customer desires to communicate with them across social, SMS, and more. Discover the technology they leveraged to get the job done, and the benefits they experienced as a result, including: increased staff productivity, a 16% decrease in customer complaints, and more.

  • Social Business Helps Build a Smarter Bank

    Sponsored by: IBM

    View today's featured video and watch how a world class bank demonstrates the power of providing their customers and employees with an exceptional digital experience – one that is relevant, intimate, social, drives real value and keeps them engaged anytime, anywhere.

  • Making Big Data Smaller to Deliver Valuable Insights

    Sponsored by: Hewlett-Packard Enterprise

    View this brief video to learn about the big data strategy that allowed a purchase intelligence provider to help advertisers reach new customers and more accurately measure their marketing ROI. Discover how you can dramatically reduce the amount of time spent on data analysis.

  • BlaBlaCar Drives the Sharing Economy with Big Data Analytics

    Sponsored by: Hewlett-Packard Enterprise

    View this brief video to learn about the big data analytics platform that empowered a ridesharing service to improve the user experience and test new product features. Discover how this strategy accelerates analysis of large amounts of data to produce actionable insights faster.

  • Why Your Legacy Call Center's "End-Of-Life" Doesn't Mean the End for You

    Sponsored by: Genesys

    This webcast explores why it's time to replace your existing legacy call center and offers expert tips for doing so. Uncover considerations on delivering an omnichannel experience.

  • How to Integrate Disjointed Contact Center Systems

    Sponsored by: Mitel Networks Limited

    Take a closer look at how you can deploy and configure an integrated contact center platform. Learn how the functions of a modern contact center work together, including: CRM, multi-channel, scripting, and more.

  • CSO Insights Webcast: Raising the Bar on Sales Attainment

    Sponsored by: Microsoft

    In this webcast, Barry Trailer, co-founder of CSO Insights, discusses the role of relationships in the new world of today's buyer, and how these relations impact the ability of sellers to reach their goals.

  • 3 Must-Haves to Improve Sales Performance

    Sponsored by: Microsoft

    Are your sales processes and CRM strategies up to par? Discover the three must-have keys to optimize sales performance and drive revenue. Learn about the three levels of sales performance to see how your enterprise measures up.

  • The ROI of Omnichannel Customer Experience

    Sponsored by: Genesys

    In this webcast, join guest speakers from Forrester as they discuss the economic impact of delivering an omnichannel customer experience. Learn key market trends, steps to set up your omnichannel strategy, and more.

  • Guide to Achieving Omnichannel Customer Service

    Sponsored by: Genesys

    This webcast examines how you can deliver an omnichannel customer service experience by integrating your disparate systems, including CRM, ERP, and contact center tools. Learn how an omnichannel approach can simplify and future-proof your customer experience management strategy.

  • Unify Data Access Across the Logical Data Warehouse

    Sponsored by: IBM

    By 2020, there will be over 30 billion connected devices. This webcast goes into detail about what this means for the future of data and explains how a logical data warehouse strategy can help you keep up by allowing you to access all your relevant data from a single application.

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