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CRM Multimedia

  • Self-Service 2016: Is It Time to Appoint an Omnichannel Guru?

    Sponsored by: Genesys

    In this upcoming webinar happening on May 4, learn how omnichannel customer engagement will change the way you offer self-service and interact with your customers. Register now to learn about Irish telecom company eir's journey to delivering a great customer experience through personalization.

  • Case Study Video: Red Funnel

    Sponsored by: Mitel Networks Limited

    In this brief video, learn how Red Funnel adapted to customer desires to communicate with them across social, SMS, and more. Discover the technology they leveraged to get the job done, and the benefits they experienced as a result, including: increased staff productivity, a 16% decrease in customer complaints, and more.

  • Social Business Helps Build a Smarter Bank

    Sponsored by: IBM

    View today's featured video and watch how a world class bank demonstrates the power of providing their customers and employees with an exceptional digital experience – one that is relevant, intimate, social, drives real value and keeps them engaged anytime, anywhere.

  • Drive Sales Productivity and Customer Engagement in the Cloud

    Sponsored by: Oracle Corporation

    This brief webcast discusses how cloud content and process can improve sales performance, shorten sales cycles, and improve customer engagement. We reveal how cloud tools can transform sales productivity and customer engagement in your enterprise, and ultimately drive revenue.

  • Better Manage Sales and Your Business Using Cloud Sales Tools

    Sponsored by: Oracle Corporation

    This brief video demonstrates how you can gain insight into sales team performance, pipeline health, opportunities by stage, and more from a cloud-based analytics dashboard.

  • Why Your Legacy Call Center's "End-Of-Life" Doesn't Mean the End for You

    Sponsored by: Genesys

    This webcast explores why it's time to replace your existing legacy call center and offers expert tips for doing so. Uncover considerations on delivering an omnichannel experience.

  • Video: Oshkosh Runs Its Business Better with Oracle Sales Cloud

    Sponsored by: Oracle Corporation

    In this brief video, learn how an industrial company leveraged cloud-based sales software to transform selling practices and harmonize business processes. Watch now to see the positive benefits they gained.

  • How to Integrate Disjointed Contact Center Systems

    Sponsored by: Mitel Networks Limited

    This brief video takes a closer look how you can deploy and configure an integrated contact center platform. Learn how the functions of a modern contact center work together.

  • CSO Insights Webcast: Raising the Bar on Sales Attainment

    Sponsored by: Microsoft

    In this webcast, Barry Trailer, co-founder of CSO Insights, discusses the role of relationships in the new world of today's buyer, and how these relations impact the ability of sellers to reach their goals.

  • 3 Must-Haves to Improve Sales Performance

    Sponsored by: Microsoft

    In this exclusive webcast, Marie Huwe, WW General Manager for Microsoft Dynamics, and Barry Trailer, Co-founder of CSO Insights, examine the 3 must haves to improve your sales performance. Tune in now to leverage your CRM strategies to boost sales.

  • Is Social The New Customer Call Center?

    Sponsored by: Oracle Corporation

    Companies need to adapt their customer service for social consumers, but social service is more than just resolving issues – it drives brand reputation. In this webinar, discover how your organization can work with Twitter to create, improve, and transform customer service solutions for your brand.

  • Transform Your Business by Embracing Commerce Cloud Tools

    Sponsored by: Oracle Corporation

    When it comes to e-commerce, many top organizations are turning to the cloud because of its flexibility, scalability, and ease of use. In this resource, e-commerce executives from Elaine Turner and Rock/Creek provide a demonstration on how they're leveraging SaaS tools to help ignite innovation, simplify processes, and more.

  • Multi-Channel Customer Communications in a Digital World: Engage Successfully

    Sponsored by: Kofax, Inc.

    IT departments today face the challenge of moving away from traditional batch print processes to interactive and on-demand communications that will meet customer expectations and those of internal stakeholders. In this podcast you will learn the benefits of effectively engaging across multi-channels.

  • Multi-Channel Customer Communications in a Digital World: Engage Successfully

    Sponsored by: Kofax, Inc.

    To meet the expectations of always-connected customers, businesses must provide comprehensive, correct, but most of all personalized communications across all possible channels. In this resource, learn key customer communication management trends and the benefits of effectively engaging customers across multiple channels.

  • Unify Data Access Across the Logical Data Warehouse

    Sponsored by: IBM

    By 2020, there will be over 30 billion connected devices. This webcast goes into detail about what this means for the future of data and explains how a logical data warehouse strategy can help you keep up by allowing you to access all your relevant data from a single application.

  • 8 Ways Big Data and Analytics Will Make You A Better Marketer

    Sponsored by: Oracle Corporation

    In this brief video, you will learn how to leverage your customer data analytics, and take the insights garnered therein to drive revenue on all channels and boost ROI. Tune in now to turn your analytics into digital marketing opportunities.

  • On Demand Webcast: Elaine Turner Extends Her Reach with Commerce Cloud Platform

    Sponsored by: Oracle Corporation

    Watch now to hear Elaine Turner's Director of ecommerce, Carrie Leader, discuss key strategies for building an ecommerce business as a branded manufacturer. Learn how Elaine Turner used a Cloud ecommerce platform to create a new destination site where visitors can research, buy, or engage with the brand to support sales in all channels.

  • Commerce Cloud Customer Interview: Carrie Leader on Elaine Turner's Customized Transformation

    Sponsored by: Oracle Corporation

    In this interview Carrie Leader, the director of eCommerce at fashion brand Elaine Turner, describes Elaine Turner's migration to a cloud-based ecommerce platform. Discover how this new technology is allowing their business to reach new heights in the today's modern landscape.

  • CRM Stories: Servcorp

    Sponsored by: Microsoft

    This brief video features a case study in which Servcorp enables its worldwide sales teams to access customer data through a single point of entry. Tune in and learn how to reach this goal within your organization.

  • Case Study: Roofing Company Improves Customer Satisfaction with Cloud CRM

    Sponsored by: Microsoft

    This video highlights a cloud-based CRM software that allows organizations to manage customer relations efficiently and automates mundane tasks. Access now to see how this technology can ensure that your customers receive the experience they expect and increase overall customer satisfaction.

  • Five Drivers Animation

    Sponsored by: Oracle Corporation UK Ltd

    Check out this quick video and discover how enhanced technologies can help drive sales. Watch now and access links to solutions that will allow you to leverage mobile to run sales from anywhere at any time, turn data into actionable insight with proven analytics tools, and more.

  • Webinar: Simplify Customer Interactions with Policy Automation

    Sponsored by: Oracle Corporation

    In this webinar Oracle experts Timothy Doherty and Harriet Franklin explain how to empower your customers and employees. Access now to hear from Hanno Hesse about how one platform has empowered customers.

  • T.H. March Transforms Customer Service with Oracle

    Sponsored by: Oracle Corporation

    This video shows how companies can implement a service cloud which allows engagement with customers in real time, on a one-to-one basis, through a multitude channels. See how you can use cloud services to increase your data storage capacity and improve your enterprise's customer service.

  • Embracing a Service Cloud for Improved Customer Service

    Sponsored by: Oracle Corporation

    This video shows how cloud services can be implemented to optimize your workforce, allowing you to deliver phenomenal customer service through any channel a customer chooses. Watch how doing so can help you improve operational efficiency and workforce productivity.

  • The Service Cloud in Action: Empower Call Center Teams and Customers

    Sponsored by: Oracle Corporation

    This video shows the many ways in which service clouds can assist in providing a complete customer service management approach across both assisted and self-service channels. Learn how cloud services can ensure your customers find the right answers quickly, wherever they are, and how you can better equip your customer support team.

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