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CRMMultimedia

  • Swedbank customer success

    Sponsored by: QlikTech, Inc.

    The following brief video case study to reveal show by adopting QlikView, Swedbank was able to improve their capacity for self-service customer data analysis, enable a centrally targeted sales and marketing strategy, and more. View now to see how you can attain similar results.

  • Tackling the Challenges of ITSM

    Sponsored by: FrontRange Solutions Inc.

    Discover 4 major challenges that are associated with ITSM and how a hybrid solution can tackle them effectively.

  • A Hybrid ITSM Solution Designed to Meet Your Needs

    Sponsored by: FrontRange Solutions Inc.

    This video explores a flexible, hybrid solution that can solve your ITSM needs. Watch now to learn how the automated service delivery lifecycle workflow can save you time and money.

  • Providing the total customer experience with IBM Predictive Customer Intelligence

    Sponsored by: IBM

    Tune into the following webcast to explore the need for businesses to implement a customer-centric view to their analytics and intelligence strategy. Also gain a firsthand look at a customer intelligence solution that can help create personalized and relevant experiences for individual customers, ultimately driving satisfaction and revenue.

  • Solving Challenges with Big Data & Analytics - Retail Industry

    Sponsored by: IBM

    Find out how a retailer utilizes social media analytics, predictive analytics and big data to stay on top of emerging trends, and better connect with younger customers.

  • Using IBM Big Data & Analytics to Acquire, Grow and Retain Customers

    Sponsored by: IBM

    Find out how the Cincinnati Zoo utilized big data and analytics to personalize the customer experience for each person from the moment they enter the zoo.

  • Smarter Analytics: Predict your Customer's Next Best Action

    Sponsored by: IBM

    Find out how you can maximize the value of customer relationships with help from an analytics tool.

  • Engaging Experiences: Consistent Service With Innovative POS System

    Sponsored by: Toshiba

    Watch this brief video to learn about an innovative new POS system that can be used throughout your store to create consistent, engaging experiences for associates and customers. Learn how this platform can be used for multiple purposes throughout the store.

  • Cloud Services for Every Business Process

    Sponsored by: NEC Corporation of America

    Watch this concise video now to discover the numerous cloud services one leading vendor offers, and how those services can help your organization make the most out of cloud implementation.

  • The First Mile - Business Critical Real Time Customer Interactions

    Sponsored by: Kofax, Inc.

    In this age of the empowered customer, companies are pressured to stay on their toes so as to retain customer loyalty in the most intuitive, fast, responsive means possible. In this fascinating webcast, learn the importance of the business-critical First Mile of customer interactions – the point at which customer loyalty is either gained or lost.

  • Gaining a CRM Edge with Self-Service BI

    Sponsored by: SearchBusinessAnalytics

    Putting business intelligence capabilities in the hands of frontline customer service workers can help boost customer relationship management efforts. This virtual classroom provides insight and advice on how to successfully use self-service BI tools in CRM programs.

  • Site visit programs fuel outsourcing success

    Sponsored by: Hewlett-Packard Limited

    Site visit programs play a critical role in any successful outsourcing initiative. This on-demand webcast describes key features of an effective site visit program.

  • Industrialised delivery: The next stage in outsourcing evolution

    Sponsored by: Hewlett-Packard Limited

    This on-demand webcast explores how your organization can achieve the true scale of outsourcing with industrialized delivery.

  • HP's Industry Leading Offshore Capability

    Sponsored by: Hewlett-Packard Limited

    This on-demand webcast introduces an industry-leading offshore capability designed with a new age of people and applications in mind.

  • What defines an effective user experience?

    Sponsored by: Hewlett-Packard Limited

    In this on-demand webcast, learn what makes for an effective user experience and discover how the right user experience design service can help you find success.

  • How user experience is a business differentiator

    Sponsored by: Hewlett-Packard Limited

    In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains how organizations can increase their value by delivering a great user experience.

  • User experience: is it just a 'nice to have'?

    Sponsored by: Hewlett-Packard Limited

    In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains why user experience is at the core of systems of engagement.

  • It's all about customer satisfaction

    Sponsored by: Hewlett-Packard Company

    Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications.

  • Business Transformation is needed for the New Style of IT

    Sponsored by: Hewlett-Packard Limited

    In this on-demand video, learn how you can embrace a new style of IT by transforming your business and its processes with the right technology partner.

  • Customer experience success in the age of mobile

    Sponsored by: Hewlett-Packard Limited

    This brief on-demand video introduces a digital customer experience partner ecosystem that gives you the power to meet the demands of an increasingly connected, mobile consumer base.

  • Acquire the ideal customer with IBM Customer Analytics

    Sponsored by: IBM

    View the following webcast to get a firsthand look at the technology you need to handle today's "choosy consumer." See how with the appropriate customer analytics solution, you can strengthen nearly every aspect of your customer relationships, allocate resources more successfully, and achieve a greater overall ROI.

  • HP helps United Airlines consolidate their IT infrastructure

    Sponsored by: Hewlett-Packard Limited

    This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.

  • Mind the Gap! Embracing Enterprise Mobility Management

    Sponsored by: Code42

    This whitepaper exploress specific mobile challenges, such as implementation of MDM and MAM for thousands of users, and shares his real-world perspective.

  • Empower Sales Teams On The Go

    Sponsored by: Microsoft India

    To meet the needs of the on-the-go sales rep, you need a CRM system that's flexible, collaborative, and available on any device, from smartphone to tablet to PC. In this video, learn about one such CRM system that provides modern sales teams with the tools they need at the speed and ease necessary for today's fast-paced business world.

  • 3 Reasons Why CEM Is the Place to Innovate

    Sponsored by: OpenText

    The following webcast intends to clarify the current state of customer experience management and how companies can start powerful initiatives of their own. Tune in now to find out how CMOs and CIOs need to work together to make CEM take flight, what needs to be addressed, and much more.

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