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CRM Multimedia

  • How an Entertainment Company Improved Marketing with Advanced Analytics

    Sponsored by: Intel Corporation

    This brief video explores how Caesars Entertainment, a large and geographically diverse casino company, handled the influx of large unstructured data types. Find out how they updated their analytics strategy to adapt to changing customer needs, create stronger marketing campaigns, and improve overall customer experiences.

  • How Today's Recruiter Can Think Like a Marketer

    Sponsored by: IBM

    This webcast explores how recruiters can increase engagement with candidates by thinking more like a marketer. Find out how to optimize your use of mobile and social media as well as discover the 10 basic B2B concepts that will help you get a foundation in marketing.

  • Benchmark Your Omnichannel Customer Service Readiness

    Sponsored by: Genesys

    Omnichannel customer service is the new norm in our mobile-first world. This webcast will help you determine where your omnichannel presence stands, where to go, and figure out how much value this adds to your business.

  • Overcoming Siebel Complexity to Achieve Agile and Continuous Deployments

    Sponsored by: Automic

    This webcast explores how you can successfully and efficiently automate Siebel CRM deployments with one automation platform. Find out how this platform enables your business with service orchestration, release automation, and workload automation.

  • Transform Work in the Cloud with Secure Content Management

    Sponsored by: IBM

    Countless hours can be wasted navigating content siloes when looking for the right files to share with customers. Watch this video to learn how you can quickly scan, classify, and tag documents to enhance the security of your content collaboration and improve customer relationships.

  • Secure, Scalable Content Collaboration

    Sponsored by: IBM

    This short video highlights how a CIO of a national leading bank improved critical steps of a loan application process to ensure sensitive customer information and documents are being handled in the best way. Gain ideas on how you can improve your content management processes to keep important information secure and help improve customer service.

  • IBM Case & Data Capture for Banking

    Sponsored by: IBM

    As banks focus more on enhancing customer experience, they need to accelerate processes be more responsive to customer needs. ECM allows banks to streamline data capture for key content processes, drive profitability and business flexibility. Check out this video to see how ECM allowed one bank to develop a richer customer experience.

  • Case & Capture for Government

    Sponsored by: IBM

    Governments make it their mission to improve the quality of life for all of their citizens, in every aspect but case documents can pile up and become difficult to manage. Learn how document capture and case management allowed one agency to better serve their citizens.

  • First Transit Transforms the Backbone of Their Fleet with SCM

    Sponsored by: Infor

    Tune into this video to discover how to optimize resource and labor utilization, improve inventory and shipping accuracy, respond faster to changing market conditions with an open architecture SCM platform. Learn how to gain the visibility you need to deliver the perfect order every time.

  • GoPro: Be a Hero with Big Data and Tableau

    Sponsored by: Tableau Software

    Wrangling the right data is often cumbersome when it comes to vast data landscapes. Data is much easier to collect than it is to analyze, unless you have the right tools. Learn how GoPro has come to use an array of tools to extract the most value possible from their data and drive CRM performance insights.

  • Using Spark to gain insight from all your data, with ease

    Sponsored by: IBM

    Combing through the expanse of data just got easier. Now you can combine data from social media, public information about products and the data you already have to create a complete picture of customers/clients in order to offer them the products they want/need. Watch this brief video to learn more about this process.

  • Solving Today's Top Customer Service Demands Across Channels

    Sponsored by: Dimension Data

    Dynamic changes are making customer service more complex than ever before. In this video, explore how an integrated, omni-channel contact center can solve today's top customer service demands and technology challenges.

  • The Connected Journey: Biggest Challenges in IoT Development

    Sponsored by: Xively by LogMeIn

    After building and launching an IoT product, you also have to run a 24/7 live connected business to respond to customers' needs in addition to integrating product data to drive business value. Discover how you can overcome the major challenges that enterprises face in bringing IoT connected products to market.

  • Customer Experience in the Digital Age

    Sponsored by: Dimension Data

    In this video, explore the importance of customer service as a brand differentiator, and how an integrated, omni-channel approach to customer interactions yields the most benefit. Gain insight into how you can keep up with customer demands across all channels and make your brand stand out.

  • Reliance Securities Empowers Customers with an Omnichannel Contact Center

    Sponsored by: Dimension Data

    Watch this brief video case study to discover how one company used integrated, omnichannel contact center tools to increase agility, responsiveness, and make better use of their customer service agents' skills. Learn how this transition let them use the same number of agents to engage with more customers without compromising customer satisfaction.

  • Unify Data Access Across the Logical Data Warehouse

    Sponsored by: IBM

    By 2020, there will be over 30 billion connected devices. This webcast goes into detail about what this means for the future of data and explains how a logical data warehouse strategy can help you keep up by allowing you to access all your relevant data from a single application.

  • Webinar: How to Stay Agile with Big Data

    Sponsored by: Red Hat

    This webinar covers the optimization of Big Data for your bottom line. Unlock valid points for staying steps ahead of this booming phenomenon, As Big Data researcher Tony Baer divulges how to make heaps of information work for you - instead of vice versa.

  • GE Power & Water Transforms Sales Performance with Cloud Analytics

    Sponsored by: Salesforce.com

    Many executives still rely on experience and intuition for decision-making because legacy BI tools can't handle today's huge volumes of varied data. This was the challenge facing GE Power & Water. Discover how they were able to quickly get insight into any data, forecast more accurately, and grow revenue with cloud analytics.

  • Drive Business Strategy with Analytics

    Sponsored by: Salesforce.com

    This webinar focuses on the capabilities you need to optimize analytics across your organization. Find out how to enable success through data-driven decision-making, with forward-thinking features.

  • A Self-Service Cloud Analytics Overview: Unite CRM, ERP, and other silos of data

    Sponsored by: Salesforce.com

    This brief video puts the spotlight on cloud analytics. Learn the value of delivering insights to company-wide teams without the need to log IT requests, increasing the amount of pertinent questions that uncover new opportunities.

  • On Demand Webcast: Elaine Turner Extends Her Reach with Commerce Cloud Platform

    Sponsored by: Oracle Corporation

    Watch now to hear Elaine Turner's Director of ecommerce, Carrie Leader, discuss key strategies for building an ecommerce business as a branded manufacturer. Learn how Elaine Turner used a Cloud ecommerce platform to create a new destination site where visitors can research, buy, or engage with the brand to support sales in all channels.

  • Case Study: Roofing Company Improves Customer Satisfaction with Cloud CRM

    Sponsored by: Microsoft

    This video highlights a cloud-based CRM software that allows organizations to manage customer relations efficiently and automates mundane tasks. Access now to see how this technology can ensure that your customers receive the experience they expect and increase overall customer satisfaction.

  • Case Study: Turn Big Data and Analytics into Big Results

    Sponsored by: IBM

    In this video, C Spire's brand platforms and analytics manager Justin Croft illustrates his company's success with business analytics. Discover your own success with these tools when you learn how to be effective with customer insights.

  • Integrating Predictive Capabilities to Unlock the Hidden Value of your Data

    Sponsored by: IBM

    The following demo describes business analytics in action. Explore which capabilities comprise a good customer relations strategy, including customer analytics dashboards, customer retention analysis, and more.

  • Mind the Gap! Embracing Enterprise Mobility Management

    Sponsored by: Code42

    This whitepaper exploress specific mobile challenges, such as implementation of MDM and MAM for thousands of users, and shares his real-world perspective.

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