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CRM Multimedia

  • ABM Grand Slam Summer Webinar Series

    Sponsored by: TechTarget

    In this 6-part webinar series, we take a closer look at each of the 6 steps of the ABM process, so you can tweak one, two or all six steps in your approach.

  • Moneyball: Using Advanced Account Insights for Effective ABM Activation

    Sponsored by: TechTarget

    Join TechTarget, Engagio and special guest Beth McCullough from WhiteHat Security on 8/10 as we share how to develop & activate account insights to drive deep digital consideration and sales enablement.

  • Mobile is a Secret Weapon for Lubrizol's Digital Transformation

    Sponsored by: Capriza

    This webcast explores how Lubrizol – a leading provider of specialty chemicals – found a way to take even complex legacy apps like those for ERP and CRM mobile. Discover how they enabled their development teams to mobilize critical apps like SAP and build native micro apps fast with a simple UI.

  • Product Demo: Quip – Cloud-Based Content Collaboration Platform

    Sponsored by: Salesforce.com

    To make better decisions for your customers and clientele, you need a platform that opens the doors to collaboration. In this product demo, learn about Quip by Salesforce – a cloud-based living content, CRM and collaboration tool.

  • All Cloud Contact Center Software Is Not Created Equal

    Sponsored by: Genesys

    Cloud architecture and design are now more important than ever in contact center software – but how may this affect your future plans? Register now for this on-demand webinar and learn from Glenn Nethercutt and Joe Ciuffo of Genesys how you can get started with contact center infrastructure in the cloud, how CX demands are changing tools, and more.

  • From Cost Center to Profit Center: The Potential ROI of Zendesk

    Sponsored by: Zendesk

    In this 30 minute webinar, Forrester Senior Analyst, Ian Jacobs, discusses the financial impact of Zendesk, a study conducted by Forrester Consulting that examines the costs and benefits of Zendesk to reveal its ROI over a three year period.

  • Webcast: Thinking Strategically About ABM

    Sponsored by: TechTarget and Marketo

    Industry leaders TechTarget and Marketo outline the most common challenges of Account-Based Marketing (ABM) strategies and a set of practical practices for 2017.

  • Case Study: How Atom Bank Used CEM To Become The UK's First All-Digital Bank

    Sponsored by: Genesys

    In the digital age, it's become necessary for businesses to constantly rework and reimagine how they interact with their customers. In this case study, learn how Atom Bank became the UK's first all-digital bank. Discover how customer experience technology was implemented to allow customers to communicate using voice, chat, email or social media.

  • How Retailer Marks and Spencer Is Raising The Bar In Customer Service With Omnichannel Technology

    Sponsored by: Genesys

    Most customers today expect that companies will perform well across all available channels. But the reality is that some companies may rate highly with customers with one channel, while lacking in another. Inside, learn how leading retailer Marks and Spencer is using an omnichannel engagement platform to help raise their customer experience bar.

  • How an Entertainment Company Improved Marketing with Advanced Analytics

    Sponsored by: Intel Corporation

    This brief video explores how Caesars Entertainment, a large and geographically diverse casino company, handled the influx of large unstructured data types. Find out how they updated their analytics strategy to adapt to changing customer needs, create stronger marketing campaigns, and improve overall customer experiences.

  • Benchmark Your Omnichannel Customer Service Readiness

    Sponsored by: Genesys

    Omnichannel customer service is the new norm in our mobile-first world. This webcast will help you determine where your omnichannel presence stands, where to go, and figure out how much value this adds to your business.

  • IBM Case & Data Capture for Banking

    Sponsored by: IBM

    As banks focus more on enhancing customer experience, they need to accelerate processes be more responsive to customer needs. ECM allows banks to streamline data capture for key content processes, drive profitability and business flexibility. Check out this video to see how ECM allowed one bank to develop a richer customer experience.

  • On Demand Webcast: Elaine Turner Extends Her Reach with Commerce Cloud Platform

    Sponsored by: Oracle Corporation

    Watch now to hear Elaine Turner's Director of ecommerce, Carrie Leader, discuss key strategies for building an ecommerce business as a branded manufacturer. Learn how Elaine Turner used a Cloud ecommerce platform to create a new destination site where visitors can research, buy, or engage with the brand to support sales in all channels.

  • Case Study: Roofing Company Improves Customer Satisfaction with Cloud CRM

    Sponsored by: Microsoft

    This video highlights a cloud-based CRM software that allows organizations to manage customer relations efficiently and automates mundane tasks. Access now to see how this technology can ensure that your customers receive the experience they expect and increase overall customer satisfaction.

  • Case Study: Turn Big Data and Analytics into Big Results

    Sponsored by: IBM

    In this video, C Spire's brand platforms and analytics manager Justin Croft illustrates his company's success with business analytics. Discover your own success with these tools when you learn how to be effective with customer insights.

  • Integrating Predictive Capabilities to Unlock the Hidden Value of your Data

    Sponsored by: IBM

    The following demo describes business analytics in action. Explore which capabilities comprise a good customer relations strategy, including customer analytics dashboards, customer retention analysis, and more.

  • Mind the Gap! Embracing Enterprise Mobility Management

    Sponsored by: Code42

    This whitepaper exploress specific mobile challenges, such as implementation of MDM and MAM for thousands of users, and shares his real-world perspective.

  • Empower Sales Teams On The Go

    Sponsored by: Microsoft India

    To meet the needs of the on-the-go sales rep, you need a CRM system that's flexible, collaborative, and available on any device, from smartphone to tablet to PC. In this video, learn about one such CRM system that provides modern sales teams with the tools they need at the speed and ease necessary for today's fast-paced business world.

  • 3 Reasons Why CEM Is the Place to Innovate

    Sponsored by: OpenText

    The following webcast intends to clarify the current state of customer experience management and how companies can start powerful initiatives of their own. Tune in now to find out how CMOs and CIOs need to work together to make CEM take flight, what needs to be addressed, and much more.

  • The First Mile - Business Critical Real Time Customer Interactions

    Sponsored by: Kofax, Inc.

    In this age of the empowered customer, companies are pressured to stay on their toes so as to retain customer loyalty in the most intuitive, fast, responsive means possible. In this fascinating webcast, learn the importance of the business-critical First Mile of customer interactions – the point at which customer loyalty is either gained or lost.

  • How user experience is a business differentiator

    Sponsored by: Hewlett-Packard Enterprise

    In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains how organizations can increase their value by delivering a great user experience.

  • It's all about customer satisfaction

    Sponsored by: Hewlett Packard Enterprise

    Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications.

  • HP helps United Airlines consolidate their IT infrastructure

    Sponsored by: Hewlett-Packard Enterprise

    This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.

  • HPE Social Enterprise Services

    Sponsored by: Hewlett-Packard Enterprise

    Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.

  • Become a Social Business: Tap Into Social Data Insights

    Sponsored by: IBM

    Access the following webcast to uncover what you need to know to become a successful social business. Learn about the tools and techniques and how to properly use them to turn social data into the actionable insights you need to be competitive.

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