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CRM Multimedia

  • Guide to Achieving Omnichannel Customer Service

    Sponsored by: Genesys

    This upcoming webcast examines how you can deliver an omnichannel customer service experience by integrating your disparate systems, including CRM, ERP, and contact center tools. Register now to learn how an omnichannel approach can simplify and future-proof your customer experience management strategy.

  • Multi-Channel Customer Communications in a Digital World: Engage Successfully

    Sponsored by: Kofax, Inc.

    IT departments today face the challenge of moving away from traditional batch print processes to interactive and on-demand communications that will meet customer expectations and those of internal stakeholders. In this podcast you will learn the benefits of effectively engaging across multi-channels.

  • Multi-Channel Customer Communications in a Digital World: Engage Successfully

    Sponsored by: Kofax, Inc.

    IT departments today face the challenge of moving away from traditional batch print processes to interactive and on-demand communications that will meet customer expectations and those of internal stakeholders. In this webinar you will learn the benefits of effectively engaging across multi-channels.

  • Unify Data Access Across the Logical Data Warehouse

    Sponsored by: IBM

    By 2020, there will be over 30 billion connected devices. This webcast goes into detail about what this means for the future of data and explains how a logical data warehouse strategy can help you keep up by allowing you to access all your relevant data from a single application.

  • How Banorte Offers Tailor-Made Customer Service

    Sponsored by: IBM

    This video describes the strategy that financial group Banorte used to centralize and organize their customer data, leading to faster data delivery. Learn how they were able to generate offers tailored to each client more quickly.

  • 8 Ways Big Data and Analytics Will Make You A Better Marketer

    Sponsored by: Oracle Corporation

    In this brief video, you will learn how to leverage your customer data analytics, and take the insights garnered therein to drive revenue on all channels and boost ROI. Tune in now to turn your analytics into digital marketing opportunities.

  • Seamless Integration: One Data Source Means Fewer Errors

    Sponsored by: FinancialForce

    In this webcast, IRM Plc CFO Richard Jarvis discusses the transition from mishmash of systems to one cloud-based professional services automation system. Watch now to learn about the key benefits IRM experienced after linking a PSA with their CRM, including cross-company visibility, seamless integration from opportunity to services team, and more.

  • Commerce Cloud Customer Interview: Carrie Leader on Elaine Turner's Customized Transformation

    Sponsored by: Oracle Corporation

    In this interview Carrie Leader, the director of eCommerce at fashion brand Elaine Turner, describes Elaine Turner's migration to a cloud-based ecommerce platform. Discover how this new technology is allowing their business to reach new heights in the today's modern landscape.

  • CRM Stories: Servcorp

    Sponsored by: Microsoft

    This brief video features a case study in which Servcorp enables its worldwide sales teams to access customer data through a single point of entry. Tune in and learn how to reach this goal within your organization.

  • Exceed Your Customer Expectations with Actionable Consumer Insights

    Sponsored by: Avaya

    In this video, you will learn from CEM experts three simple and effective steps to transform your customer service. Tune in now to learn how to achieve enterprise-wide engagement by quickly addressing your customers' requirements, and highlight actionable insights for your business.

  • Fascinating Findings on Customer Expectations

    Sponsored by: Avaya

    This video looks at interesting facts you need to know when it comes to consumers' changing expectations. Tune in and learn how to transform your business, one great interaction at a time.

  • Learn How You could be Missing Customer Expectations

    Sponsored by: Avaya

    This video explores recent research on the changing needs of consumers when it comes to delivering the right customer experience. Learn how to help the 78% of customers who say their interaction with companies has evolved.

  • Case Study: Roofing Company Improves Customer Satisfaction with Cloud CRM

    Sponsored by: Microsoft

    This video highlights a cloud-based CRM software that allows organizations to manage customer relations efficiently and automates mundane tasks. Access now to see how this technology can ensure that your customers receive the experience they expect and increase overall customer satisfaction.

  • Three Mobile Apps That Can Help You Win the Battle for Customer Mindshare

    Sponsored by: IBM

    Watch this informative webcast and learn about a mobile platform designed to optimize mobile application experiences. You'll also discover a retail app designed to bridge physical and digital engagement.

  • Capitalize on Customer Insight and Expand your Business with Cloud

    Sponsored by: IBM

    Tune into this brief video to discover how SaaS can help deliver the customer insights you need to generate revenue from social, historical and operational data.

  • Five Drivers Animation

    Sponsored by: Oracle Corporation UK Ltd

    Check out this quick video and discover how enhanced technologies can help drive sales. Watch now and access links to solutions that will allow you to leverage mobile to run sales from anywhere at any time, turn data into actionable insight with proven analytics tools, and more.

  • Deliver 3D Actionable Customer Insight and Drive Sales and Satisfaction

    Sponsored by: IBM

    This brief video takes you through the process of using big data and analytics to drive sales and enable customer loyalty and satisfaction. Learn advanced techniques that can let you infuse big data and analytics to create the most personalized and precise engagement strategies.

  • Acquire Real-Time Actionable Insights from On-The-Go Customers

    Sponsored by: IBM

    This brief video demonstrates how to tap into the stream of big data generated by customer devices and hit the geospatial jackpot. Learn how to analyze data in motion so that you can see where your prospects are going, what you should offer them, and when to reach out to them.

  • Deliver the Best Action with Predictive Customer Intelligence

    Sponsored by: IBM

    This brief video provides a window into applying predictive analytics to customer information. Find out how to deliver the best action to your front line so your audience will have the optimal customer experience.

  • Looking Ahead on Predictive Analytics

    Sponsored by: SearchBusinessAnalytics

    Predictive analytics software can help organizations optimize their business strategies. This virtual classroom is designed to provide analytics, IT and business professionals with insight and advice on deploying predictive analytics tools and using them effectively.

  • Webinar: How to Stay Agile with Big Data

    Sponsored by: Red Hat

    This webinar covers the optimization of Big Data for your bottom line. Unlock valid points for staying steps ahead of this booming phenomenon, As Big Data researcher Tony Baer divulges how to make heaps of information work for you - instead of vice versa.

  • Providing the total customer experience with IBM Predictive Customer Intelligence

    Sponsored by: IBM

    Tune into the following webcast to explore the need for businesses to implement a customer-centric view to their analytics and intelligence strategy. Also gain a firsthand look at a customer intelligence solution that can help create personalized and relevant experiences for individual customers, ultimately driving satisfaction and revenue.

  • Mind the Gap! Embracing Enterprise Mobility Management

    Sponsored by: Code42

    This whitepaper exploress specific mobile challenges, such as implementation of MDM and MAM for thousands of users, and shares his real-world perspective.

  • Empower Sales Teams On The Go

    Sponsored by: Microsoft India

    To meet the needs of the on-the-go sales rep, you need a CRM system that's flexible, collaborative, and available on any device, from smartphone to tablet to PC. In this video, learn about one such CRM system that provides modern sales teams with the tools they need at the speed and ease necessary for today's fast-paced business world.

  • 3 Reasons Why CEM Is the Place to Innovate

    Sponsored by: OpenText

    The following webcast intends to clarify the current state of customer experience management and how companies can start powerful initiatives of their own. Tune in now to find out how CMOs and CIOs need to work together to make CEM take flight, what needs to be addressed, and much more.

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