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CRM White Papers

  • Best Practices for Creating Quota-Busting Sales Reps

    Sponsored by: Oracle Corporation

    Research shows that sales reps are not delivering revenue performance that their managers are counting on. In this expert e-guide, uncover the latest strategies and technologies to help your sales reps transition from always coming up short to crushing their sales quota.

  • 10 Steps to a More Social Contact Center

    Sponsored by: Oracle Corporation

    This expert e-guide reveals the actions you can take to manage social media contact more efficiently. Inside, Donna Fluss, founder of DMG Consulting, explains the benefits and limitations of workforce management systems for social media. Bonus: Discover the 10 steps to create a successful call center social media strategy.

  • SaaS CRM Best Practices

    Sponsored by: Microsoft

    This e-guide discusses the importance of examining a software vendor's ecosystem before signing on the dotted line and provides expert tips on how you can negotiate the best SaaS service-level agreement for your enterprise.

  • Best Practices for Boosting Sales and Navigating MSP Pricing

    Sponsored by: Quosal

    In this expert e-guide, discover insights into the sales process and learn how more organized management can help you bust quotas. Also, explore the methods managed service providers leverage—both homegrown and commercial—that help them nail down their pricing calculations.

  • Thriving in the Age of Big Data Analytics and Self-Service

    Sponsored by: Oracle Corporation

    In this brief infographic learn how you can begin to adapt to the challenges of big data analytics by improving customer insights and managing risk. Read on to learn more.

  • Assessing the Benefits of Social and Cloud-based CRM Tools

    Sponsored by: Microsoft

    Do the cloud and CRM go hand in hand? Most will argue yes. In this expert e-guide, tap into advantages of CRM in the cloud, how technology company Shuttle Cloud uses cloud tools to manage customers, organize sales leads and for hiring internally, and gain tips for making social CRM tools work effectively in your organization.

  • Expert Tips for Social CRM: Why Companies Are Pinning Their Hopes on Pinterest

    Sponsored by: Microsoft

    Learn how you can formulate a winning social CRM strategy, and knock your customers' expectations out of the park. Tap into why Pinterest is piquing the interest of businesses, and also get an exclusive look at how MLB teams engage with their customers via personalized mobile updates.

  • Case Study: Real-time Call Center Monitoring

    Sponsored by: Impetus Technologies, Inc.

    Discover how a leading telecommunications company improved contact center performance with problem resolution metrics to increase customer satisfaction and customer retention rates.

  • Build Inspired Storefront Experiences in the Cloud

    Sponsored by: Oracle Corporation

    Learn about a SaaS cloud strategy that can allow you to launch in weeks with a configurable, responsive storefront accelerator. Discover features like site search and navigation, preview capability without affecting the live site, promotions and recommendations, and much more.

  • Interactive Voice Response Case Study: A Customer Self-Service Strategy for a Leading Home Shopping Company

    Sponsored by: Aspect

    Learn how one home shopping company leveraged interactive voice response and was able to shed their dated and inflexible infrastructure and meet their customers' expectations.

  • Engage & Inspire Customers with a Limitless Storefront

    Sponsored by: Oracle Corporation

    This resource describes a cloud storefront strategy that can help you customize and deploy your storefront without sacrificing features or control, implement regular upgrades, show customers relevant content and promotions, and more.

  • Virtual Agent Success Stories: One Year Later

    Sponsored by: 24/7 Customer

    In this paper containing 4 case studies, you will learn the proper path to achieve digital self-service deployment success by using a virtual agent. Read on to scale your self-service experience as your customer base grows.

  • Stayin' Alive: Meet the Web-Aware IVR

    Sponsored by: 24/7 Customer

    In this paper, you will learn why IVRs still play a vital role in helping both customers and enterprises exceed their service goals, and discover how you can transform your IVRs to be web-aware. Access 4 key factors for successful web-aware IVR deployment and orchestrate service across all channels.

  • Where to Place Your CX Bets in 2016

    Sponsored by: 24/7 Customer

    In this paper, you will discover how to accelerate your CX projects' time-to-value by utilizing the latest in digital technology investments, and access 5 expert tips for digital CX. Read on to foster superior customer experience in your enterprise by honoring the mobile experience.

  • The Guide to the Marketing Technology Landscape

    Sponsored by: Radius

    This resource describes the challenge CMOs face in uniting new technologies like predictive marketing with existing strategies and provides crucial advice on how to overcome this hurdle.

  • 7 Keys to Delivering a Rock Star Customer Service Experience

    Sponsored by: 24/7 Customer

    In this resource, you will learn the 7 keys to delivering a stellar customer service experience that will differentiate your digital self-service from your competitors. Read on to refine your experience management and learn how to ensure live support options easy to find, and more.

  • Mapping Your Markets: An Expert Guide to Segmentation

    Sponsored by: Radius

    This resource reveals how marketing segmentation best practices can help you understand your best customers, learn more about your market landscape, target your best prospects, and more.

  • A Computer Weekly buyer's guide to employee self-service

    Sponsored by: ComputerWeekly.com

    In this 13-page buyer's guide, Computer Weekly looks at why IT departments should adopt new ways of delivering applications to employees and how to ensure they use the technology effectively.

  • Facebook Messenger: Engage Your Customers Where They Are

    Sponsored by: 24/7 Customer

    In this white paper, you will discover the top 3 benefits gained from engaging your customers via Facebook Messenger. Access this paper to integrate Messenger into your customer interactions to engage them on a deeper level and integrate Messenger with your customer's ecommerce journey.

  • Interactive Text Response: The Key to Re-Imagining Customer Self-Service

    Sponsored by: Aspect

    The outcomes of offering self-service via conversational, automated interactive text response are customer satisfaction, retention, and easier up- and cross-sells. Access this solution spotlight to learn how you can answer customers' questions on their preferred channel without waiting or an agent.

  • Strategic Considerations When Building Customer Service for The Next Decade

    Sponsored by: Microsoft

    How can organizations keep up with today's mercurial customer service landscape? Access this white paper to uncover a practical approach to creating a customer service strategy while considering the issues that affect customer service today and for the next few years

  • Four Ways Predictive Marketing Can Drive Success for Financial Services

    Sponsored by: Radius

    This white paper discusses 4 major ways that predictive analytics improves marketing for financial services, including outbound marketing, customer targeting, and more.

  • "Hacks" for Customer Acquisition: Shortcuts for the Entire Buyer Lifecycle

    Sponsored by: Radius

    This resource discusses several "hacks," or helpful shortcuts, that marketers can implement at every stage of the buyer lifecycle to boost customer acquisition.

  • The Omnichannel Dilemma: Everyone Wants It, But How Do You Start?

    Sponsored by: 24/7 Customer

    This report discusses the challenges of rolling out an omnichannel framework and delivers 5 action tips for designing a successful strategy.

  • Data’s Pivotal Role in Improving Customer Experience

    Sponsored by: Microsoft

    Learn how you can build customer loyalty and improve customer experiences via quality and effective customer data collection and analysis. In addition, tap into how companies like 7-Eleven, Walgreens, and Mazda are improving customer journeys by enabling mobile loyalty programs.

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