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CRM White Papers

  • 7 Ways to Improve Inventory Management

    Sponsored by: Sage (UK) Limited

    Inventory management should be an easy enough task if it really is this vital to your company, but what about when plans go awry and problems start popping up? Read on to learn about the 7 capabilities that business management software offers your organization.

  • APIs and Mobile: Creating an Integrated Physical-Digital Consumer Experience

    Sponsored by: TIBCO Software Inc.

    Learn how retailers are leveraging APIs to improve mobile strategies and enhance consumer engagement. Discover how APIs make your digital assets consumable in any sort of app across a variety of platforms, allowing you to improve customer experiences without sacrificing security for sensitive data.

  • Focus: ERP in the cloud

    Sponsored by: ComputerWeekly.com

    In this guide we reflect on 50 years of business software followed by a look to the future as we explore the evolution from on-premise to cloud systems; analysing Oracle's claim for Infrastructure as a Service (IaaS) business to the proliferation of cloud integrations.

  • Redefine the Partner Experience With New PRM Technology

    Sponsored by: Webinfinity

    Learn to change how you think about partner relationship management (PRM) and start focusing on improving digital experiences across a diverse group of systems and content sources. Inside, discover the big problems facing current PRM programs, and 5 key benefits of new PRM technology.

  • Search-Driven BI for a Customer-Centric Business World

    Sponsored by: CA Technologies

    In this expert e-guide, we explore how to tackle the challenges of implementing self-service and leveraging big data for advanced analytics. Inside, learn about a search-driven BI approach that enables faster, more data-driven decision-making with smart, highly automated and easy-to-use analytics tools.

  • Advanced Process Automation: Setting New Standards of Service in the Contact Center

    Sponsored by: NICE Systems, Inc

    Explore 5 key benefits of robotic automation in the contact center, discover how 6 industries have already benefitted from reduced delays, lower operating costs, and fewer mistakes.

  • Ten Steps to Reap the Rewards of Chat Support

    Sponsored by: Bomgar Corp.

    Chat is proven to be customer and budget friendly, so why are organizations waiting to pull the trigger? Access this infographic to explore the 10 steps to reaping the full benefits of chat support. Learn how to handle implementation problems to launch and gain value from your chat support channel.

  • Best Practices for Leveraging Online Meeting Technology

    Sponsored by: Cisco Systems, Inc.

    With the overwhelming amount of content bombarding everyone daily, you need a way to break through the clutter. This best practices guide looks at three meeting formats that smash through the noise and can help your business find more and better quality leads.

  • How to Conquer Distribution and Inventory Management Challenges

    Sponsored by: Sage Software

    Getting a comprehensive view of business processes, integrating new technology with legacy systems, and leveraging automation are all essential parts of modern ERP and inventory management. Discover a simplified approach to distribution and inventory management that leverages mobile, CRM, real-time analytics, and more.

  • Effective Mobile Customer Engagement Report 2016

    Sponsored by: BoldChat - LogMeIn

    85% of consumers are unlikely to do repeat business with a brand following a bad mobile experience. Access this report to learn why you need to treat your mobile experience as more than an extension of your current customer engagement strategy and how to effectively manage your mobile engagement.

  • Accenture and Salesforce

    Sponsored by: Accenture

    Learn to provide non-stop performance to your customers by enhancing your relationship management software. Specifically, how to improve an implementation of Salesforce by customizing your deployment.

  • When Does 1 Hour Equal 6 Figures? The Cost of Salespeople Not Selling—And How to Fix It

    Sponsored by: Microsoft

    Discover five methods for recapturing value by creating more time for your salespeople's' most valuable functions—including advice on how to curb the application flipping, enable social selling, mobilizing CRM apps and analytics, and more.

  • 5 Ways To Improve Your Customer Experience This Holiday Season

    Sponsored by: BoldChat - LogMeIn

    Online shoppers have high expectations, and 82% of consumers have stopped doing business with a brand after just one bad experience. Access this e-book to gain 5 tips on bolstering your customer engagement strategy during this year's holiday season.

  • How A Good Sales Strategy Can Convert Prospects Into Customers

    Sponsored by: Oracle Corporation UK Ltd

    Sales now rely on metrics and data analytics to identify top prospects. Rethinking your sales and marketing is critical to developing a workable cloud strategy. In this guide, compare how 2 companies use different sales technologies to gain a competitive edge. Plus, learn how to transform your sales and marketing strategy for improved results.

  • Delivering Analytically Injected Digital Personalization for Online and Offline Data

    Sponsored by: SAS

    This white paper outlines SAS solutions and architectural considerations for providing web content personalization. Learn how you can collect clickstream data in the cloud to better analyze customer browsing behavior for more targeted personalization.

  • Sales Performance Management: Vendor Comparison

    Sponsored by: Oracle Corporation UK Ltd

    The SPM market saw a 10% growth in 2015 and is expected to continue in this trend. Software spending alone is expected to grow from $715 million to $1.54 billion in 2019. This expert vendor comparison takes an in-depth look at the SPM market, current trends, and provides analysis and comparison of the top 13 SPM vendors.

  • Enhanced Client Onboarding for Wealth Management

    Sponsored by: Accenture

    This paper examines an accelerator for wealth management and Salesforce Financial Services Cloud, exploring how these technologies can help your company succeed in the face of digital disruption. Discover how these tools can boost CRM management, collaboration, analytics, and client onboarding.

  • CRM Trends 2016: ASEAN

    Sponsored by: ComputerWeekly.com

    There's no doubt the future of customer relationship management (CRM) lies in the cloud. This e-guide takes you inside some the organisations in South-East Asia and the rest of APAC who are turning to the cloud to improve their customer service and engagement.

  • Cloud-based CRM's Market and Capabilities

    Sponsored by: Oracle Corporation UK Ltd

    Customer relationship management (CRM) is one of the most important technologies to invest in during your digital transformation. Read on to learn about the nature of the cloud-based CRM market, how CRM helps knowledge management, and more.

  • How CPQ Software Can Empower Your Sales Team

    Sponsored by: Oracle Corporation UK Ltd

    Two-thirds of a sales rep's time is spent performing administrative tasks. The amount of time this takes is hurting their chances to make sales. Configure, price, and quote (CPQ) software exists to automate these tasks. Access this white paper to learn more about the capabilities CPQ has to offer your sales team.

  • How CPQ Software Can Help You Construct a Smarter Sales Organization

    Sponsored by: Oracle Corporation UK Ltd

    Your sales team may have the right tools, but if they're missing a fixative--something to hold everything together--they'll never be truly efficient. Access this white paper to explore the 5 core mechanics of configure, price and quote (CPQ) software that can empower your sales team, drive efficiency, and more.

  • Full-Featured Mobile CRM at your Fingertips

    Sponsored by: Infor

    Mobile CRM tools should help put detailed customer information at your fingertips and enable you to perform key actions quickly. Discover features and functions that make these goals a reality when you access key customer information from your mobile device.

  • How Manufacturers Can Use Value Selling to Deliver Great Experiences at Every Touch Point

    Sponsored by: Infor

    Learn how manufacturers are developing long-term customer relationships while providing great service to existing customers. Also discover the role of CRM software in value-selling, delivering a consistent experience, and using customer data to build better insight.

  • It's a Mobile World: Is Your Sales Team Equipped For Success?

    Sponsored by: Infor

    74% of sales organizations have already enabled mobile CRM access. Does your organization fit into that majority, or is it at risk for falling behind? Learn about the state of mobility today and the importance of mobile CRM access for your sales team.

  • How IoT-Enabled Platforms Are Transforming Retail

    Sponsored by: Microsoft

    Taking advantage of digital, omni-channel retailing opportunities means architecting the customer journey across the pantheon of smart, connected devices and platforms. Find out how a unified IoT platform and business strategy can help you deliver targeted, differentiated experiences, increase employee engagement, and more.

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