ComputerWeekly.com Research Library

Powered by Bitpipe.com

CRM White Papers

  • Case Study: How Red Hat Software Implemented a CX Platform to Connect Global Support in the Cloud

    Sponsored by: Genesys

    In this case study, learn how Red Hat Software, a leading global provider of open source software tools, implemented a customer experience platform to improve CX, reduce call times, optimize resources and more.

  • Busting The Top 10 Myths Of Omnichannel Customer Engagement

    Sponsored by: Genesys

    Think about the technologies you use for customer engagement—what your customers expect today, and what they'll demand tomorrow. You'll need a platform that meets those demands. Learn why omnichannel customer engagement is your best choice for delivering exceptional CX. Plus, uncover the truth behind 10 common omnichannel myths.

  • 5 Tech Trends That Redefine the Customer Experience

    Sponsored by: Genesys

    In today's digitally-connected world, customers have access to information across a wide variety of channels – it's up to your organization to stand out from the crowd. Learn 5 major technology trends that are redefining the customer experience, and how you can leverage them in your company.

  • 5 Key Features To Look For In A CX Platform

    Sponsored by: Genesys

    Many contact center tools today deploy siloed interaction channels, in which each customer interaction is managed in isolation' – this is a poor approach to CX. Explore 5 critical capabilities you'll need in your CX platform to take your customers to the next level of customer engagement.

  • A 5 Minute Guide to Cognitive Search for Customer Support

    Sponsored by: Attivio, Inc.

    Explore the basics of a cognitive search platform – from natural language processing to robust security and big data analytics – and find out how cognitive search apps can help contact centers revitalize customer interactions and self-service.

  • Creating An Omnichannel Experience For Your Customers

    Sponsored by: Genesys

    Consumer behavior is rapidly changing in today's always-on digital world ... and according to an Aberdeen Report; companies with an omnichannel program see 25% annual growth in revenue and a lower volume of customer complaints. Learn how to create an omnichannel contact center experience for your customers.

  • Redesigning the Customer Experience Around the Internet of Things

    Sponsored by: Genesys

    Your company must make the most of customer insight to optimize business strategies – and using the Internet of Things (IoT) can make a big difference. In this Frost & Sullivan Report, learn how to promote an IoT-centric customer experience and value proposition within your organization.

  • Transforming B2B Customer Engagement and Collaboration

    Sponsored by: Bluescape

    Learn about a new approach to B2B customer engagement that emphasizes collaboration. Plus, discover a cloud-based, visual collaboration platform that helps you connect with your customers wherever they are.

  • Research Report Findings: Top 10 Current Customer Service Trends

    Sponsored by: Genesys

    In the age of the customer, consumers expect easy, effective, deeply personal service, and this is shaping customer service technology priorities. In this Forrester Research report, learn about the top 10 customer service trends to pay attention to in order to deliver customer service excellence.

  • 7 Steps for Delivering Next-Generation Digital Customer Service

    Sponsored by: Genesys

    According to Altimeter Group, 88% of businesses are currently undergoing a digital transformation, and 42% are investing in new digital channels to more effectively serve clients. That means companies understand the urgent need to create engaging digital experiences. Discover7 steps to delivering next-gen digital customer service.

  • 5 Ways to Deliver a Stronger Digital Experience for Your Brand

    Sponsored by: BrightSpot

    Creating great digital customer experiences at lightning speed across multiple channels is tough. Luckily, using a combination of best practices and integrating a platform designed to accelerate the development and delivery of digital experiences can help. Learn 5 ways you can make delivering stronger digital experiences easier for your company.

  • Contact center software features help fulfill the customer's journey

    Sponsored by: SearchCRM

    From cutting costs to guaranteeing a better customer service experience, contact center infrastructure updates can make a huge difference. In tis expert handbook, learn how to analyze, consider and choose the right contact center software for your organization.

  • Tell a Great Brand Story to Connect to Consumers

    Sponsored by: BrightSpot

    In today's world, consumers are always connected. They rely on multiple channels to get the information they want, when they want. Marketers need to evolve to stay competitive in this new consumer landscape. Learn best practices of successful brand storytelling and how technology can (and should) enable those best practices.

  • Top 7 Contact Center Dos & Don'ts

    Sponsored by: NICE Systems, Inc

    Customer service agents set the tone for a customer's interactions with a company. In this expert e-guide, Rick Merson, Global Operations Director at Atento, explains how to improve the experience with the top 7 contact center management dos and don'ts.

  • Boost Contact Center Service (Without Adding Agents)

    Sponsored by: NICE Systems, Inc

    Contact center service is critical to customer experience, so you need to ensure that your company's call center agents have the right tools and techniques for the job. Scott Sachs, President of SJS Solutions and a contact center pro, explains how to level-up your contact center ... without adding players.

  • Focus On What Matters and Accelerate Delivering Great Digital Experiences

    Sponsored by: BrightSpot

    Companies that are struggling to keep up with the shifting landscape of content delivery can implement a few changes in their approach to speed up the value of their digital experiences – and meet customer demands. Learn how you can accelerate a project's delivery, quickly meet customer needs, and see increased revenue and loyalty.

  • 10 Considerations for Moving Your Contact Center to the Cloud

    Sponsored by: Genesys

    Explore how to migrate your contact center to the cloud with confidence and uncover 10 essential considerations for selecting a trusted partner.

  • Technology Roadmap for Omnichannel Customer Engagement

    Sponsored by: Genesys

    Discover how to use a system of engagement approach to enable seamless omnichannel service across all channels and touchpoints, and uncover 4 steps to make your contact center operations omnichannel-ready.

  • Should You Update or Abandon That ACD?

    Sponsored by: Genesys

    Explore the potential benefits of VoIP vs. SIP. Find out how to improve contact center efficiency and break down silos between channels. Plus, learn how to migrate from legacy ACD systems to SIP to deliver seamless omnichannel customer experiences.

  • Optimize Your Workforce for the Omnichannel Revolution

    Sponsored by: Genesys

    Learn how to create comprehensive omnichannel workforce management by optimizing planning, forecasting, and scheduling to help you orchestrate your customers' journey and improve overall experiences.

  • Omnichannel is No Longer Optional

    Sponsored by: Genesys

    Find out how contact centers can create real-time visibility into all interaction types to build and enhance their omnichannel strategies and meet their customers wherever they are.

  • Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences

    Sponsored by: Genesys

    As an essential part of executing your omnichannel strategy, learn how to map out the customer journey across multiple channels by breaking down silos to improve overall customer experiences and brand engagement.

  • The Importance of Remote Customer Support in a Shift-Left World

    Sponsored by: LogMeIn Rescue

    More companies are using a "shift-left" approach to customer support – that is, to lower levels of support – and moving repetitive work to self-service. But how can the work be shifted smoothly without adversely impacting customers? Learn how remote support can meet evolving support needs in a shift-left world.

  • Engage with Customers in an Ultra-Connected Era

    Sponsored by: Genesys

    Find out how to use an integrated cloud-based contact center management system to orchestrate sound omni-channel strategies and deliver differentiated customer experiences. Learn how to make your contact center mobile and social media friendly and increase customer engagement.

  • The 2017 SAP Hybris Consumer Insights Report: Thailand

    Sponsored by: SAP Hybris

    Learn about the latest trends in customers' behavior in Thailand, from their expectations to the channels they seek out most, and uncover 5 ways to win customers' hearts.

Browse by Report Type: CRM White Papers | CRM Multimedia | CRM IT Downloads

See more topics related to: CRM

Bitpipe Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other

What's Popular at Bitpipe? Daily Top 50 Reports | Daily Top 100 Topics | Popular Report Topics

ComputerWeekly.com Research Library Copyright © 1998-2017 Bitpipe, Inc. All Rights Reserved.

Designated trademarks and brands are the property of their respective owners.

Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.