CRM Research
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Oracle Social Network
Sponsored by: Oracle CorporationAccess the following white paper to uncover how you can collect the social networking data you need to stay competitive in today's market. Discover a solution to the collaboration gap that is both efficient, and allows you and your organization to make the right customer-centric decisions to drive innovation and success.
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Get Started with Social Relationship Management
Sponsored by: Oracle CorporationIf you are looking for a way for your brand to succeed in the ever-changing social media landscape and deliver tangible results, follow the three important steps listed in this fascinating paper. Read on now to find startling facts, gain key insights about Social Relationship Management, and better your brand – long-term.
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Billing as a Strategy for Building Customer Loyalty and Retention
Sponsored by: FusebillThis resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention.
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Modernize CRM and ecommerce: 4 steps
Sponsored by: IBM.Tune in to this exclusive podcast with Martin Gill from Forrester Research to get a four-step guide to developing an agile commerce strategy that will enable your company to swiftly adapt to changing customer demands and new technology.
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Puzzling: Finding the Missing Pieces of your Customer Picture
Sponsored by: IBMIn this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
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Knowledge Management: 5 Steps to Getting It Right the First Time
Sponsored by: Oracle CorporationIn this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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New CRM Technologies Bring Sales Success to Businesses
Sponsored by: Scribe Software CorporationCreative companies are making broader use of smartphones to access more than just email – phone and mobile customer relationship management (CRM) software and finding uses for GPS, cameras and other technologies are transforming CRM practices, even for more traditional industries.
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The State of Cloud Integration Today
Sponsored by: MuleSoftRead this report today, which details the findings from a survey measuring the success of SaaS applications with existing enterprise assets that have been deployed by IT leaders across various industries. Inside, discover that organizations need to develop a hybrid integration strategy in order to fix performance issues.
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The Mobile Engagement Market: Top Providers and Offerings
Sponsored by: Hewlett-Packard EnterpriseThis report from Forrester Research examines why and how mobility is becoming the foundation for customer engagement and offers key recommendations to help CIOs find mobile engagement success.
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Connected Customer Centricity - MS perspective on the Retail Industry
Sponsored by: Microsoft IndiaThis resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value.
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Create a Strong, Dynamic Customer Experience
Sponsored by: Hewlett-Packard EnterpriseThis resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.
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Omnichannel Shoppers Trendagram
Sponsored by: Hewlett-Packard EnterpriseThis brief infographic takes a by-the-numbers look at omnichannel shopping trends, customer expectations, and the key opportunities that are emerging for retailers.
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How Understanding the "Omni-Consumer" Gains Their Loyalty
Sponsored by: Hewlett-Packard EnterpriseWith this white paper, you'll gain access to industry knoweldge about handling omnichannel operational challenges, allowing you to maximize efficiency and profitability. Use this resource to navigate customer engagements, with factors such as understanding the "omni-customer."
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Delivering Omni-Channel Shopping: Using Information Management and Analytics in Consumer Industries and Retail
Sponsored by: Hewlett-Packard EnterpriseThis resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success.
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Analytics that drive high impact customer-focused enterprises
Sponsored by: IBMJoin Rebecca Wormleighton, Product Marketing Manager, IBM, in this webcast as she artfully explains how to successfully leverage analytics across your customer service organization to build a customer focused enterprise.
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To Pump up Data Volume, Connect Customer Channels
Sponsored by: TechTarget Customer ExperienceIn this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands.
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Big Data Success Stories: Practical Approaches For Achieving Results
Sponsored by: IBMThis comprehensive resource collects a number of big data success stories. Read on now to discover how organizations such as Barnes & Noble, Harvard Medical School, and macys.com realized the full potential of big data and drove profitability and growth.
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Digital Transformation: Getting in Shape for the Digital World
Sponsored by: Apigee Europe LTDMobile devices are drastically changing the way businesses interact with customers, employees, and partners. As a result, companies need to create user experiences that are specially designed for mobile devices -- in other words, add a "digital dimension" to their interactions.
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Big data and analytics for a holistic customer journey
Sponsored by: IBMIn the modern business world, customer experience is everything. To re-align your customer-engagement initiatives around this new reality, you will need a clear roadmap for where to start and how to proceed. Access this white paper today for discussion and case studies on how you can use big data analytics to enhance experience.
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Small businesses compete in e-commerce with same day shipping
Sponsored by: TechTarget Customer ExperienceAccess this expert e-guide to uncover a solution to customer demand for same-day-shipping and how CRM has changed the entire customer experience.
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From Disney to dishwashers: Digital CRM to change customer experience
Sponsored by: TechTarget Customer ExperienceAccess this expert e-guide to uncover how CRM has changed the entire customer experience and how this kind of technology can truly benefit your organization.
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Case Study: Customer and Channel Insight Shapes Business Decisions
Sponsored by: AriaThis brief case study reveals how the right billing system enabled communications provider IMN to meet the needs of sales growth by supporting enterprise-wide billing and customer management.
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Delivering a Seamless Experience Across Every Channel
Sponsored by: IBMThis white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
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Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecommunications
Sponsored by: IBMThis resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads.
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The Business of Social Business
Sponsored by: IBMThe following white paper outlines many of the challenges associated with social media and how to overcome them. Gain expert advice on how companies today are utilizing social media to their advantage.