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  • The Four Pillars of Effortless Service

    Providing an effortless service experience is essential to success, though many enterprises struggle with where to begin. This essential resource breaks down the implementation of effortless service into 4 clear steps. View now to find out how to boost your customer retention by providing legendary service.

  • How to Build a Successful Customer Engagement Center

    Customers demand service on their terms – an experience that requires minimal effort and to find a solution easily. View this essential resource now to understand the 5 steps to a successful customer engagement center, and if building a CEC is the right choice for your business.

  • Five Ways to Drive Revenue with Customer Service

    Companies need to maintain flawless customer service to retain business, but many do not know where to start. This informative resource provides 5 ways to drive revenue with exemplary customer service.

  • Customer Service - Beyond the Call Center

    61% of customers preferring assistance over the phone and 60% over email, so many companies are looking to contact centers for service solutions. This white paper breaks down the essentials of contact centers into key topics, such as understanding the modern customer and defining customer service without a call center.

  • Five Ways to Make Service Easy for Today's Customers

    Customers now expect your company to solve their issues quickly and give them the capability to find solutions easily on their own. This informative resource gives 5 ways to make service easy for today's customers.

  • Five Advantages of Mobile for Customer Service

    Customers expect a seamless experience, regardless of where reps are located – making mobile more essential than ever. This whitepaper considers 5 reasons why mobile should be part of your service strategy.

  • Differentiate your CRM with Cloud-based Customer Service

    In this booklet, we'll show you what the #1 customer service application, Service Cloud, looks like and how to use the features.

  • How to Create a Customer Service Process that Enhances Your Bottom Line

    Uncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction in this e-book.

  • 20 Customer Service Practices

    We surveyed feedback from our customers, product experts and thought leaders to come up with 20 best practices for outstanding customer service. Now we're going to share them with you.

  • 6 Secrets to Offering Exceptional Customer Service

    There is always room for improvement in serving your customers.  In a poll, only 7% of customer experiences exceeded their expectations.  In this eBook, we'll show how your customers, employees and brand can come together to earn a "customer for life." Download now.

  • Six Keys to Small Business Success

    Small business owners all want to grow their business, and they create products, buils awareness, and target market in order to do that. But are you overlooking the role that technology can play in growing your small business?

  • 5 Secrets: Build Your Sales Pipeline and Keep it Growing

    In this e-book, find out how to make a major shift in your sales approach for the better in order to both increase individual sales rep effectiveness and improve collaborative team selling.

  • Magic Quadrant for the CRM Customer Engagement Center

    Access this comprehensive Gartner report to explore and compare customer engagement center (CEC) applications from today's top vendors. Discover the strengths and weaknesses of these customer service technologies, and decide which is right for your social CRM strategy.

  • Forrester on Fusion

    This Forrester Research Inc. report examines the level of adoption by existing Oracle Customers.  Read on to learn more about Applications Unlimited and Oracle Fusion Applications, framed by the results of a Forrester Research, Inc. survey of Oracle customers and Oracle's recent financial results.

  • Tips for Becoming a Successful Social Enterprise

    Read this presentation transcript to learn how Burberry, a luxury clothing brand, leveraged Force.com's cloud platform to extend their business to the social enterprise, broaden their audience reach, and enable mobile applications.

  • Successfully Move Your SAP Business Core to the Social Enterprise

    Read this brief presentation transcript to learn how easy it is to get plugged into today's social, mobile business world by creating cloud apps that seamlessly integrate with your SAP applications and data.

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