Web-Based Self Service Research
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A Computer Weekly buyer's guide to customer and employee experience management
Sponsored by: TechTarget ComputerWeekly.comBusinesses are facing new challenges to meet the expectations of customers and employees. In this 14-page buyer's guide, Computer Weekly looks at the benefits of the experience economy, the customer service implications of always-on mobile users and how digital platforms can engage customers across all channels.
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A Computer Weekly buyer's guide to Automating business processes
Sponsored by: TechTarget ComputerWeekly.comAutomating business processes can save time and money. In this 15-page buyer's guide, Computer Weekly looks at how BPA can expand into new areas, the opportunities artificial intelligence has to offer and why it's so important to assess what's working optimally.
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MicroScope: Steering IT in the right direction
Sponsored by: MicroScopeAn issue looking at the timing of the ideal sales pitch and just what's happening with IoT and the channel.
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How to Deliver Mobile and Multichannel Customer Service
Sponsored by: MicrosoftThis expert e-guide digs into mobile and multichannel CRM strategies that companies are leveraging to connect with customers better. You'll learn how a transit system provides real-time data on arrivals, departures, and delays for bus or train to riders' mobile devices, and much more.
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Let's Chat: 4 Limitations of Automated Agents in the Contact Center
Sponsored by: GenesysIn this e-guide, experts reveal four chatbot challenges. Learn how to overcome each one, so you can focus on driving innovation in the contact center.
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The Great Resignation: Everything you need to know
Sponsored by: NetrixLearn about the Great Resignation, what’s driving it, and how to retain employees amid this phenomenon, in this eGuide.
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Service Cloud Brings Intuitive UI to Customer Service and Support
Sponsored by: Salesforce.comCall center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.
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A Computer Weekly buyer’s guide to Automating business processes
Sponsored by: TechTarget ComputerWeekly.comAutomating business processes can save time and money. In this 15-page buyer's guide, Computer Weekly looks at how BPA can expand into new areas, the opportunities artificial intelligence has to offer and why it's so important to assess what's working optimally.
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Customer Experience Management Enhances Branding and Success
Sponsored by: TechTarget Customer ExperiencePositive customer experiences play a critical role in the success of your business, and investing in a CX management platform can keep these experiences feeling top tier—read this buyer's handbook for 7 features of CX management tools that you should consider before making the final decision.
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Location-Based Apps and CRM: Convenience vs Privacy Concerns
Sponsored by: HEREThis expert e-guide explains the current landscape of the taxi-hailing application market (think Uber) and examines how location-based mobile apps are revolutionizing customer relationship management in hospitality, insurance, and retail with a big emphasis on the customer privacy concern.