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IT Strategic Planning Research

  • Capturing the ICT Dividend

    Sponsored by: ComputerWeekly.com

    This report from Oxford Economics and AT&T shows ICT investment and productivity growth are closely linked - and European countries are lagging behind other parts of the world in both areas.

  • Consult the new dictionary for customer experience KPIs

    Sponsored by: Oracle Corporation

    This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.

  • E-Book: Taking Mobile CRM Beyond the Sales Force

    Sponsored by: Sybase, an SAP company

    Mobility was going to be "the next big thing" in CRM but didn’t pan out, with "road warriors" frustrated with user interfaces meant for a PC. But the success of smart phones has changed the game. This e-book helps enterprises understand the marketplace for devices, applications and managing it all in order to create a mobile CRM program.

  • Hitachi's Approach to Storage Capacity Efficiency

    Sponsored by: Hitachi Vantara

    This report examines and details the Hitachi approach to delivering storage capacity efficiency via its USP V and VSP platforms. In doing so, it will highlight how Hitachi looks at the overall economics of storage by reducing relevant operating expenses which they address with the characteristics of their storage systems and software.

  • Getting Started: A Manager's Guide to Implementing Capacity Management

    Sponsored by: TeamQuest Corporation

    Many IT departments have chosen to throw hardware at performance and capacity problems. In the past, that approach has worked, however times and management challenges have changed; demanding a different approach – capacity management. This guide is designed to help those IT leaders who are now looking to assemble a capacity management approach.

  • Improving business intelligence performance in SQL Server environments

    Sponsored by: DellEMC and Intel®

    This expert resource explains why more and more SMBs are implementing SQL Server-based business intelligence systems. Learn how to cost-effectively improve the performance of these platforms as well as how to overcome common concerns, including systems management.

  • Project Success Plan: Rethinking Enterprise Content Management

    Sponsored by: OpenText

    Traditional ECM can't keep up with how businesses operate today. But before tackling ECM disruptors, you need to understand its evolution and key steps to modernizing your suite. This 7-part guide collection provides the insights you need to push your ECM strategy forward. Learn ECM basics, trends, security considerations, and more.

  • Making the case for cloud: Using soft skills for hard results

    Sponsored by: BMC-Accenture

    When Lands’ End was struggling to improve agility and scalability in fragmented legacy systems, CIO Steve Cretney knew it was the perfect opportunity to move to the cloud. Inside this exclusive e-guide, find out how Cretney successfully made the case for a new cloud computing model at Lands’ End.

  • Presentation Transcript: Global Business Xchanging Shares Results of Proactive IT Operations Implementation

    Sponsored by: BMC Software, Inc.

    This presentation transcript explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.

  • Presentation Transcript: Leveraging Your Most Valued Asset: Knowledge

    Sponsored by: Vivisimo, Inc.

    Why do most organizations continuously fail in utilizing knowledge? In this presentation transcript, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools.

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