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Help Desk Software Research

  • Mid-Market Grid Report for Service Desk: Fall 2019

    Sponsored by: SolarWinds, Inc.

    Explore this interactive grid to see how the top service desk software options compare to one another – and find out which are coming out on top in terms of user satisfaction and other key metrics.

  • Automation: The Key to Self-Service

    Sponsored by: Serviceaide

    As request volumes continue to escalate, there's been a new focus on shifting IT self-service from just a request channel to a fulfillment channel as well. Jump into this webinar to scope out the various challenges of modern self-service IT platforms, and how introducing automation and AI-infused tech can alleviate them.

  • How to Provide Customers with Better Help Desk Experiences with Luma, the Virtual Agent

    Sponsored by: Serviceaide

    Inside, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX.

  • 5 Ways to Eliminate Help Desk Fire Drills

    Sponsored by: ServiceNow

    Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there.

  • 5 Ways to Eliminate Help Desk Fire Drills

    Sponsored by: ServiceNow

    Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management.

  • Maximising automation and the industrialisation of IT

    Sponsored by: ComputerWeekly.com

    This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management.

  • N-able Help Desk Manager: Free 30-Day Trial

    Sponsored by: Solarwinds N-able

    This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers.

  • Choosing the Perfect Customer Support App

    Sponsored by: Desk.com (A Salesforce Company)

    This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs.

  • The Growing Importance of IT Support Services

    Sponsored by: Hewlett Packard Enterprise

    This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.

  • Next Level Service Desk Strategies

    Sponsored by: Citrix Online- GoToManage

    This e-guide will look at some of the ways the Service Desk can get a handle on determining what systems and devices they support, and will examine how the Service Desk can be best placed to support customers.

  • SDI Best Best Practices: Benchmarking for Service Desk Support

    Sponsored by: Citrix Online- GoToManage

    The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.

  • Service Desk Consolidation Cuts Costs and Increases Service Quality

    Sponsored by: BMC Software, Inc.

    The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

  • Improve Your Business through Best Practice IT Management

    Sponsored by: Kaseya

    This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.

  • Canadian Shipping Terminal Company Deploys ACE for Training Exercises, Uncovers Boatload of Other Benefits

    Sponsored by: VMware, Inc.

    TSI Terminal Systems (TSI) is Canada's largest shipping terminal operator and recently needed a way to integrate a new ERP system and train 1,200 users, on a set schedule, all without expanding IT headcount.

  • Best Practices for Resolving Business-Critical Application Problems

    Sponsored by: BMC Software, Extending Value with Identify Software

    This white paper details the challenges of application problem resolution, highlighting the best practices necessary to automate and accelerate the process as a means to optimize development.

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