Customer Support Software Research
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Presentation Transcript: OnDemand v. OnPremise CRM: Making the Right Choice for your business
Sponsored by: RunE2EIn this presentation transcript, John Brasch, CEO of RunE2E, discusses the evolution of the CRM application market options that are available today and details their solution run CRM system built on the SAP enterprise application suite.
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eBook: Gartner CRM Strategy Tips: 7 Key Ways to Improve the Customer Experience
Sponsored by: Oracle CorporationRead this E-Book and explore Gartner's 7 key initiatives for enhancing the customer experience as well as 7 steps for adjusting your customer-facing business processes and establishing a more customer-centric strategy.
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Surviving and Thriving in the Customer-Driven Age
Sponsored by: Oracle CorporationThe customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
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Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk
Sponsored by: TechExcelTechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch
Sponsored by: TeleformixCall recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO provides the vehicle for this.
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Being Agile in a Non-Agile World
Sponsored by: Ivar Jacobson ConsultingThis paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.
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Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices
Sponsored by: Oracle CorporationThis IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
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Six Steps for Successfully Buying Customer and Service Management Software
Sponsored by: High 5 SoftwareCustomer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.
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Creating an Online Parts Catalog to Increase Part Sales and Improve Aftermarket Customer Satisfaction
Sponsored by: Enigma, Inc.This white paper documents the experiences of three companies that have implemented Enigma's electronic parts catalogs.
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Automating Your Call Center Feedback
Sponsored by: Mindshare TechnologiesThe most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
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Listen and Learn - Improving Operations by Utilizing Customer Feedback
Sponsored by: Mindshare TechnologiesOrganizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.