Customer Data Management Research
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Customer data analytics best practices from top performers
Sponsored by: IBMIn this expert e-guide, gain insight into some of the best practices from the top performer's.
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Corporate-wide customer analytics strategy doesn’t start with data, tools
Sponsored by: IBMIn this expert e-guide you'll learn best practices to better understand what data is right for your analytics projects and tips to start a successful customer analytics strategy.
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Nine Essentials of Online Opinion Monitoring
Sponsored by: Crimson HexagonAccess this white paper to learn nine essentials to online opinion marketing.
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Dive Deeper into Your Sales Metrics: 4 Ways to Discover Hidden Sales Treasure
Sponsored by: QvidianThis ebook by sales strategy expert Rich Berkman outlines four ways to leverage the unique data insights that interactive sales playbooks provide.
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Client Case Study: Bouyges Telecom
Sponsored by: IBMIn this case study, Bouygues Telecom uses an analysis platform to help it proactively uncover online and in-store fraud by consumers, dealers and organized crime groups, and prevent the subsequent loss of products and revenue.
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HP Business Data Warehouse appliance
Sponsored by: HP & Intel®Access this brief resource for an informative overview of the HP's Business Data Warehouse Appliance.
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5 Mistakes Auditing Virtual Environments (You Don't Want to Make)
Sponsored by: HyTrustRead this expert guide to ensure your virtual environment is in compliance with PCI DSS 2.0 and avoid common errors made in the auditing process.
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Presentation Transcript: Virtualized Cardholder Data Environments Capitalizing on Updated PCI SSC Guidance
Sponsored by: HyTrust2010 marked the release of the PCI's DSS 2.0 compliance standards, and among a variety of new standards, virtualization has made an appearance. Access this presentation transcript for expert analysis of the latest challenges of PCI compliance, including a detailed overview of concerns related to virtualization.
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Decision Management Smarter Insurance Processes
Sponsored by: IBMWith varying compliance demands, change is the mainstay of the insurance industry. There are constant alterations to underwriting, rating, claims processing, fraud detection and billing. Read this case study of the Traveler's implementation of a business rules management system to effectively improve all of their processes.
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Taking action on analytics: Using data for customer loyalty and retention
Sponsored by: SAP America, Inc.During the recession, organizations have been forced to revisit customer retention tactics and define a clear strategy for customer loyalty. Yet many organizations lack the strong understanding of customer data that is the foundation of a successful customer loyalty program. In this e-book, learn about trends in customer relationship management.
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Case Study-VMware Consona Knowledge Management
Sponsored by: Consona CorporationChanging corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.
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Improving the Customer Experience
Sponsored by: Consona CorporationThis SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.
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True Profiles: A Contemporary Method for Managing Customer Data
Sponsored by: Unica Corporation - An IBM CompanyAs the internet changes the way of traditional marketing and communication, discover a “True Profile” as a means of understanding customer behavior, actions and preferences using analytics. Learn the 4 key components of True Profiles and the business benefits included.
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E-Guide: Developing a Strategy for and Implementing Real-time BI and Analytics
Sponsored by: Tableau SoftwareMany organizations are realizing the interesting and paradoxical pattern that exists with BI applications: the more you use them, the more new and different requirements keep pouring in. Read this E-Guide and learn to gain a stronger understanding of your customers and business as well as to excel in today’s competitive market with real-time BI.
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Case Study: Mandarin Oriental
Sponsored by: SDL Web Content Management Solutions DivisionThis Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.
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Smarter Data Management - Controlling Data Growth
Sponsored by: IBMData growth is one of the most significant challenges – and opportunities - facing organizations today. New forms of data, the retention of additional detail for analysis, increasing pressure for high availability of more of the data, regulatory and security.
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Optimizing Your Return on Customer Attention with Oracle RTD
Sponsored by: Oracle CorporationRead this white paper to learn how BI can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.
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Optimize Data Management for Smarter Banking and Financial Markets E-Book
Sponsored by: IBMThis e-book explains how smarter banks can anticipate customer needs and deliver innovative products faster, more consistently and more nimbly than the competition. They have full visibility of their risk position and customer needs. And they respond quickly to both challenges and opportunities. Read on to learn how to become a smarter bank.
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Optimize Your Data Management for Smarter Telecommunications eBook
Sponsored by: IBMTo grow their business, telcos must overcome obstacles presented by legacy systems and thinking and simplify complex processes and infrastructure. IBM data management solutions can help telcos improve operational efficiency and find innovative ways to differentiate the customer experience.
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IBM Smart Analytics System Demo
Sponsored by: IBMThis demo helps customers learn about IBM Smart Analytics System product offerings and benefits.
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How retailers can manage customer data collection to decrease fraud
Sponsored by: SonicWALLThis expert Q & A session explores the challenges retailers face as they increase data collection to combat fraudulent returns and policy abuse in today’s struggling economy. Find strategic advice on how retailers can cut down on fraud and determine the necessary tools and processes that must be in place to protect customer identities.
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PPL Successfully Orchestrates an Accurate Repertoire Database with Enterprise MDM
Sponsored by: DataFlux CorporationA leading UK-based music licensing company works with DataFlux and Deloitte to verify and validate millions of data records from multiple sources.
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Bell Rings in Improved Customer Address Information
Sponsored by: DataFlux CorporationCanada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.
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DataFlux Delivers Improved Data Quality, Address Verification for the Miami Herald Media Company
Sponsored by: DataFlux CorporationThe Miami Herald Media Company used the DataFlux data quality and data integration platform to improve and enhance the data that drives its Database Marketing division.
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Catch The Next Wave: The SME’s Guide 2011: Get Ready Now - Don’t Miss The Opportunities Of The Coming Boom
Sponsored by: SAP AGThis practical 20-minute guide for UK SMEs shows you where to spend your time and effort to prepare for the recovery, and fully unlock your potential for profitable growth.
