Customer Data Management Research
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Customer Experience Exchange E-Zine: Issue 3
Sponsored by: TechTarget Customer ExperienceIn this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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E-Guide: Harnessing Social Analytics
Sponsored by: IBMIn this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions.
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The Business Case for Integrated ERP
Sponsored by: Scribe Software CorporationIt's critical that your ERP software is integrated and can talk to other business applications and systems. Those who embrace ERP integration will reap lower operation costs, increased customer satisfaction, and a lot of saved time. Read this paper to learn how integrating your ERP software will impact your company's operations and work flow.
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The State of Customer Data Integration 2012: The What, Why & How of CRM Integration
Sponsored by: Scribe Software CorporationCustomer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey.
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Best Practices in Securing Your Customer Data in Salesforce, Force.com, and Chatter
Sponsored by: CipherCloudMany organizations want to move to the Salesforce platform, but concerns about data security, privacy, residency, and compliance have held them back. This whitepaper outlines best practices in securing sensitive customer data in Salesforce and outlines "must have" capabilities to overcome emerging cloud threats.
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A smarter approach to CRM: An IBM perspective
Sponsored by: IBMWith instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms.
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Getting Started With Master Data Management
Sponsored by: DataFlux CorporationIn this e-book, SearchDataManagement.com editor, Mark Brunelli, discusses the ins-and-outs of developing a solid MDM plan for ensuring accurate and consistent data across all your company's systems. Read on to learn best practices, tips and advice from experts on how to structure and manage a MDM program
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Harness Your IT Data to Gain Valuable, Real-Time Business Insight
Sponsored by: SplunkThis white paper looks at one way of improving your analytics capabilities and gaining end-to-end visibility into the trends and behaviors of customers, services, and systems.
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SearchBusinessAnalytics.com Tip Guide: Advanced analytics key component for ‘decision management systems’
Sponsored by: Sybase, an SAP companyThis tip guide offers an explanation from industry expert James Taylor as to why every customer should not be treated the same in today's ever-evolving business environment. Taylor details why decision management systems involving automation are essential to making successful strategic and operational decisions that please your customers.
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Is Your CRM Solution Keeping Up with the Times?
Sponsored by: Oracle CorporationIn this white paper, IT Business Edge explains the key business and technology factors to consider in deciding whether and when to upgrade your CRM system, including the Software-as-a-Service (SaaS) factor.
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Deliver a Superior Cross-Channel Commerce Experience
Sponsored by: Oracle CorporationWith the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.
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Powering the Cross-Channel Customer Experience with Oracle’s Complete Commerce
Sponsored by: Oracle CorporationRead this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way.
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Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support
Sponsored by: Oracle CorporationMost customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how.
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The Social-Powered Enterprise
Sponsored by: Salesforce.comThis e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.
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The Social Sales Revolution
Sponsored by: Salesforce.comThis e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.
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Optimizing Your Return on Customer Attention with Oracle RTD
Sponsored by: Oracle CorporationRead this white paper to learn how business intelligence (BI) can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.
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Smarter Commerce Manufacturing Interactive Guide
Sponsored by: IBMSmarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.
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Experts say CEM technology can build single view of customer
Sponsored by: Infor CRMThis tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem.
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Tip Guide: Tips for making the business case for CRM analytics – and what can be gained
Sponsored by: SAP America, Inc.In this e-guide, readers will learn more about customer relationship management (CRM) analytics and what can be gained from having this in place.
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Tip Guide-- DCM and analytics: Better together- and better for customers, too
Sponsored by: IBMCompanies in a variety of industries increasingly use dynamic case management (DCM) to streamline workflow, enable collaboration and, ultimately, serve their customers and clients better and faster than ever before. This Tip Guide introduces the trend, and provides examples of how analytics can be used to enhance DCM.
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DCM and analytics: Guidelines for linking the two for maximum impact
Sponsored by: IBMMany organizations are taking their dynamic case management (DCM) efforts to the next level by applying analytics technology. In this Tip Guide, readers will learn where the combination is likely to work best, where business process management (BPM) fits into the picture, and how to avoid pitfalls and problems in implementation.
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Capturing Value from Patient-Centered Care
Sponsored by: IBMThis white paper examines the leading practices employed by healthcare systems worldwide and proposes a patient-centered care approach for IT investment that combines a series of capabilities to improve quality care, reduce operating costs and optimize revenue.
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eGuide: Strategies for building the best advanced case-management architecture - Part 2
Sponsored by: IBMDynamic case management (DCM) can provide companies with significant benefits, but its architecture creates plenty of challenges as well. Read this e-guide to learn how to use communication and flexibility to create an effective DCM architecture with consistent, on-going maintenance, and get tips for building a business case.
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eGuide: Storage virtualization for data migration, consolidation
Sponsored by: IBMData migration is a major challenge for customers upgrading their storage hardware. Fortunately, virtualization can help to streamline this process. This expert e-guide, brought to you by SearchSystemschannel.com, explores the fundamentals of storage virtualization and points out the new revenue opportunities that accompany it.
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Delivering exceptional web experiences - IBM Web Content Manager
Sponsored by: IBMLearn how your organization can more easily create content, target individuals with relevant content and optimize content devliery on your website and more!
