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  • Technical Customer Support: A Hidden Revenue and Loyalty Creator

    Sponsored by: GoTo

    CCW Europe and GoTo teamed up to survey how customer management leaders are cultivating memorable customer experiences through first contact resolution (FCR). The results are laid out in this report alongside some actionable strategies that CX teams can adopt to really propel their FCR rates to new levels.

  • Computer Weekly – 27 February 2024: Microsoft's 'unfair' cloud licensing under scrutiny

    Sponsored by: TechTarget ComputerWeekly.com

    In this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now.

  • Leading SaaS Specialty Focused EHR, Practice Management Software and Full RCM Services

    Sponsored by: ModuleMD

    Discover how ModuleMD's specialty-focused EHR, practice management, and RCM services can transform your allergy or pulmonology practice. Learn about their integrated software, cloud-based solutions, and expert billing support. Read the full Product Overview to learn more.

  • Link Software Development to Measured Business Value Creation

    Sponsored by: JBS Custom Software Solutions

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  • A Computer Weekly buyer's guide to training programmes and tools

    Sponsored by: TechTarget ComputerWeekly.com

    It's important for an organisation to pick training tools that suit its needs. In this 16-page buyer's guide, Computer Weekly looks at how to cultivate the right learning culture, the best security training options and why post-pandemic reskilling needs to focus on main frames.

  • Business transformation through application modernization in the cloud

    Sponsored by: AWS

    The eBook “Unleash the Power of Generative AI: Build Better Applications, Faster” describes how companies and their application developers can overcome the barriers to generative AI adoption by leveraging AWS tools and services.

  • The Total Economic Impact of ServiceNow Strategic Portfolio Management

    Sponsored by: ServiceNow

    Strategic portfolio management (SPM) allows organizations to gather their enterprise-wide documentation into a single platform for easier access. Forrester Total Economic Impact Study looks at ServiceNow SPM, using real-world use cases and statistics to provide an accurate estimate of the economics you can expect. Read on to learn more.

  • GEP Outlook 2024

    Sponsored by: GEP

    Recent years have had businesses struggling with a myriad of challenges, risks, and concerns, especially for procurement and supply chain leaders. So, how are companies transforming? What trends can you expect going into the new year and how can you best keep up? Browse the report to learn more.

  • Unlocking AI’s Potential: Accelerating the AI Adoption Journey

    Sponsored by: Oracle

    As companies continue to implement AI, some have been experiencing a lack of quality data and skills as well as cost, security, and privacy concerns due to the AI they’ve implemented. So, what steps can you take to ensure that you can combat these challenges and accelerate your adoption? Dig into this guide to learn more.

  • Mastering Observability and Security Data Mgmt

    Sponsored by: Cribl.io

    Observability data is growing exponentially, posing challenges for IT ops, SREs, and security teams. In this e-book, you’ll discover how observability pipelines can abstract data sources, control costs, and boost visibility to help manage explosive data growth. Download to the full e-book now to learn more.

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