Search Results for "Ovum Researchstart=30start=20start=10start=10start=10start=20"
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Creating A Culture Of Compassion In Retail Contact Centers
Sponsored by: TalkdeskLet’s face it, no one calls into a contact center to tell employees that they are doing a good job. Your customers call in because they have an issue or need assistance. This is why when your agents are trained in compassion and empathy, your organization can reap the benefits of increased brand loyalty and increased revenue. Read on to see how.
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Computer Weekly – 31 May 2022: Trial and error – why the law on computer evidence must change
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, the Post Office IT scandal highlighted the problem with computer evidence – we examine the need for legal reform. We assess the nuclear option for sustainable datacentre power. And we find out how IT experts can improve their soft skills and boost their career prospects as a result. Read the issue now.
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Computer Weekly – 19 March 2019: How IT leaders should work with marketing
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, experts advise on how IT and marketing chiefs can work together to deliver a high-quality customer experience. We examine how supercomputers are transforming science by processing large-scale data analytics. And we look at a key ethical aspect of AI – how to explain the decisions an AI makes. Read the issue now.
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CW Middle East - July-September 2022: UAE citizens embrace new digital technologies
Sponsored by: TechTarget ComputerWeekly.comA survey shows that people in the United Arab Emirates believe next-generation technologies such as 3D printing and artificial intelligence will become widespread in the country. Also read how the UAE has improved its security posture amid mounting cyber threats.
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CIO Trends #4: Middle East
Sponsored by: TechTarget ComputerWeekly.comIn this e-guide, we look at some of the exciting technology developments being tested or already in use in the Middle East.
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CW ASEAN: Defend against disruption
Sponsored by: TechTarget ComputerWeekly.comIn this month's issue of CW ASEAN, we take a closer look at how industrial control systems operators are improving the visibility of ICS environments without jeopardizing operations, addressing security vulnerabilities and enhancing cooperation between IT and operational technology teams. Read the issue now.
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Mapping and Reducing Scope 3 Emissions
Sponsored by: GEPToday, procurement organizations face a handful of pressing sustainability issues, the most formidable of them being scope 3 emissions. So, how can companies best address these problems and build an effective, end-to-end emissions reduction framework? Browse this white paper to learn more.
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The Ultimate Guide to Cyber Hygiene
Sponsored by: TaniumIt’s critical for organizations to deeply understand their risk posture and have tools in place that provide the endpoint visibility and control needed to detect and remediate security breaches. This white paper provides the benchmarks and security strategies that set IT teams up for success in proactively planning defenses against cyber threats.
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New generation Business Process Management meets Agile and AI
Sponsored by: TechTarget ComputerWeekly.comIn this e-guide we find out how in its IT-centric guise, Business Process Management has been developing since the mid-2000s, and, more recently still, influenced by agile software development techniques and the renaissance of artificial intelligence/ machine learning.
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Responsible Generative AI Reap the Rewards, Manage the Risk
Sponsored by: DominoYou’ve heard about the massive potential of GenAI. But GenAI also poses many critical challenges and risks for your organization, including a skills gap as well as extreme demands on your computing infrastructure. Download this white paper now to discover key considerations in creating a responsible GenAI strategy.
