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CRM Research

  • Is Account-Based Marketing Right for Your Company?

    Sponsored by: Act-On Software

    Download this exclusive e-guide to weigh the strengths and cautions of account-based marketing. Additionally, learn the 8 basic steps to creating an account-based marketing program.

  • What to Expect in the Act-On Marketing Automation Platform

    Sponsored by: Act-On Software

    Access this exclusive e-guide to learn what you can expect in the Act-On marketing automation platform. Explore its most useful features for lead nurturing, contact management, and more.

  • Can Your Commerce Data Talk to You Like a Trusted Business Advisor?

    Sponsored by: IBM

    How can retailers efficiently manage diverse data sources and massive volumes of data? In this resource, explore how predictive analytics and cognitive technologies can help businesses create highly personalized customer interactions, boost ROI, and more.

  • Deploy Dynamics CRM Online Faster for an Accelerated ROI

    Sponsored by: TechData Corporation

    How can you expedite the CRM onboarding process to gain an accelerated ROI? Take a quick look into Microsoft Dynamics CRM Online coupled with a quick deployment tool. See a side-by-side feature comparison of this fast onboarding strategy vs. a professional subscription.

  • Control and Secure Sensitive Data

    Sponsored by: Citrix

    Enterprise file sync and sharing (EFSS) services have become valuable tools as they allow organizations to delve into mobility without compromising data security or compliance. Access this resource to learn about an EFSS service that provides IT teams with flexibility, visibility and control over sensitive data.

  • Microsoft Dynamics CRM Online: Pricing and Licensing Quick Reference Guide

    Sponsored by: TechData Corporation

    This quick reference guide to Microsoft Dynamics CRM Online offers a look into licensing and pricing basics. Find out about the latest feature releases, licensing programs, and much more.

  • Delivering a Digital Customer Experience for Today’s Mobile Consumer

    Sponsored by: Mitel Networks Limited

    Today's customers demand flexibility from their digital interactions. Discover how you can provide seamless, satisfying digital experiences to your customers through email, text, web chat, and social media by downloading this white paper now.

  • A 5-Step Guide for Creating a Lead Scoring Program

    Sponsored by: Act-On Software

    This e-book is your guide to putting a lead scoring program in motion to help you rank and prioritize leads, uncover hidden sales opportunities, and much more. Learn how to set one up in 5 steps.

  • Solving Today's Top Customer Service Demands Across Channels

    Sponsored by: Dimension Data

    Dynamic changes are making customer service more complex than ever before. In this video, explore how an integrated, omni-channel contact center can solve today's top customer service demands and technology challenges.

  • The State of the Digital Business Transformation in Australia & NZ

    Sponsored by: SAP

    Prepping your organization and infrastructure for the challenges of a digital conversion may seem like an obstacle, but the rewards are worth it. Discover details on five ways to get there by creating a long-term digital strategy.

  • The Connected Journey: Biggest Challenges in IoT Development

    Sponsored by: Xively by LogMeIn

    After building and launching an IoT product, you also have to run a 24/7 live connected business to respond to customers' needs in addition to integrating product data to drive business value. Discover how you can overcome the major challenges that enterprises face in bringing IoT connected products to market.

  • Customer Experience in the Digital Age

    Sponsored by: Dimension Data

    In program "Raising the Bar," newsreader Natasha Kaplinsky explores the importance of customer service as a brand differentiator, and how an integrated, omni-channel approach to customer interactions yields the most benefit. Gain ideas on how you can keep up with customer demands across all channels.

  • Value Creation in a Digital Economy

    Sponsored by: SAP

    In a world where every business must become a tech business, you won't want to miss this report on creating value in a digital business landscape. Learn how the rules have changed, how to evolve with disruptors, and ways to survive and thrive in the digital economy.

  • Case Study: Empowering Customers with an Omni-Channel Contact Center

    Sponsored by: Dimension Data

    Explore how Reliance Securities leveraged integrated, omni-channel contact center tools that help them become more agile, responsive, and make better use of their agents' skills. Discover how this transition let them use the same number of agents to engage with more customers – without compromising customer satisfaction.

  • Australian Digital Experience Report

    Sponsored by: SAP

    This report explains why delivering engaging omnichannel experiences is an imperative for businesses today. Read on for case studies of companies that got it right, and how to improve customer loyalty and ultimately revenue.

  • 5 Steps to a Successful IoT Journey

    Sponsored by: Xively by LogMeIn

    Connected devices in themselves aren't enough to create business value. Without IoT-specific technical knowledge, companies risk creating gadgets that have temporary consumer appeal and short shelf lives. Discover 5 key steps to get the most value out of your IoT initiative.

  • 4 Ways to Get Marketing Automation Right the First Time

    Sponsored by: Act-On Software

    Discover 4 steps you can take to guide an efficient implementation of your marketing automation solution. Ensure a positive launch and ongoing successes by choosing the right time to implement, avoiding the main cause of failure, and more.

  • Lead Generation and Management for SMB Sales and Marketing

    Sponsored by: Act-On Software

    Take a look at the factors behind successful lead-gen strategies and tactics, with findings most pertinent to the SMB marketer and sales director. Uncover the 4 essential action items of marketers and sales teams that are intent on success.

  • Prosthetics Supplier Boosts Visibility into Sales Performance

    Sponsored by: IBM

    This expert e-guide reveals how a prosthetics supplier provided their sales reps with up-to-the-minute updates on their quotas and goals, empowering them to boost their performance. Discover how you can improve visibility and react to trends as they happen.

  • 3,000 Australian Consumers Reveal what they Learned from 7,000 Digital Experiences

    Sponsored by: SAP

    A recent study found that Australian's mobile and social customers want a digital experience that is "cohesive, available, and respectful." Learn how to deliver an optimal digital experience when you ensure alignment across all channels and personalize the customer experience.

  • Dynamics CRM Online Deployed Quickly, Easily, and at a Low Cost

    Sponsored by: TechData Corporation

    How can you get CRM deployments up and running fast? Learn how you can couple Dynamics CRM Online with a quick-start deployment tool to improve the value you can offer customers.

  • Forecast the Future of Sales

    Sponsored by: SearchCRM

    Sales reps can use predictive marketing analytics to identify which prospects will turn into the most ideal customers.

  • Rethink Marketing Automation: Build Brand Equity, Drive Demand & Expand Customer Relationships

    Sponsored by: Act-On Software

    Is demand gen still the rockstar of marketing? Explore survey results to see if it's most responsible for producing marketing results. Learn how top performing organizations vs. laggards approach alignment, brand marketing, customer marketing, and demand gen.

  • Critical Links for Sales & Marketing Success

    Sponsored by: Act-On Software

    This report demonstrates the clear relationship between marketing and sales alignment and revenue performance. Uncover the link between alignment and revenue by exploring how other organizations are using technology to meet their goals.

  • Customer Testimonial: BP

    Sponsored by: Pros.

    Watch this short video now to discover what pricing tool enabled oil and gas company BP to integrate pricing tools with their existing SAP platforms to boost sales and customer satisfaction.

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