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  • Case Study: Omni-channel Point of Sale Gives Fat Face a Lift

    Sponsored by: BT

    With an old point of sale (POS) system struggling to cope, international active lifestyle brand Fat Face needed something that would better support the company's omni-channel and international ambitions. Find out how they replaced mission critical legacy systems with an on-demand, scalable cloud-based platform.

  • 5 Must-have Features in a Marketing Automation Platform

    Sponsored by: Marketo

    There are many marketing automation platforms to choose from, so it is critical that you choose the one that best meets your organization's needs. In this e-guide, uncover which 5 must-have features to look for in a marketing automation platform and find a further outline of their clusters of features.

  • The Future of Retail Customer Experience

    Sponsored by: [24]7 Customer, Inc.

    71% of in-store shoppers who use smartphones say the device is more important than the in-store experience. Uncover the future of retail shopping with 5 key predictions based on current trends and the changing perception of shopping experiences for you to consider.

  • Relying on Paper Processes? How to Upgrade Your Content to Stand Apart

    Sponsored by: IBM

    23% of companies still haven't achieved any paper-free processes. Is your company relying too much on outdated paper processes? Read this white paper to learn how to reduce your reliance on paper and speed up your processes to improve customer experience.

  • Transform Work in the Cloud with Secure Content Management

    Sponsored by: IBM

    Countless hours can be wasted navigating content siloes when looking for the right files to share with customers. Watch this video to learn how you can quickly scan, classify, and tag documents to enhance the security of your content collaboration and improve customer relationships.

  • Secure, Scalable Content Collaboration

    Sponsored by: IBM

    This short video highlights how a CIO of a national leading bank improved critical steps of a loan application process to ensure sensitive customer information and documents are being handled in the best way. Gain ideas on how you can improve your content management processes to keep important information secure and help improve customer service.

  • The Definitive Guide to Engaging Email Marketing

    Sponsored by: Marketo

    Generic emails are a good way to alienate potential leads. Email marketing needs to be as engaging as possible in a market which bombards customers on a daily basis. Access this comphrensive guide to create the most engaging email marketing strategy possible.

  • IBM Case & Data Capture for Banking

    Sponsored by: IBM

    As banks focus more on enhancing customer experience, they need to accelerate processes be more responsive to customer needs. ECM allows banks to streamline data capture for key content processes, drive profitability and business flexibility. Check out this video to see how ECM allowed one bank to develop a richer customer experience.

  • A Guide to Choosing the Right ECM Tools for Your Business

    Sponsored by: IBM

    ECM tools should be a cornerstone in your enterprise information toolkit, but there are many variables in play, and choosing the right platform requires consideration of your industry, objectives, existing software and in-house resources. In this e-guide, we explain the criteria you should use to evaluate and select ECM tools.

  • Case & Capture for Government

    Sponsored by: IBM

    Governments make it their mission to improve the quality of life for all of their citizens, in every aspect but case documents can pile up and become difficult to manage. Learn how document capture and case management allowed one agency to better serve their citizens.

  • Manufacturers Turn to Internet of Things to Boost Customer Engagement

    Sponsored by: Infor

    The Internet of Things (IoT) is coming. By 2020, experts expect the IoT to make 28 billion connections to the Internet. This white paper explores how investing in the right CRM solution can help manufacturers further enhance their IoT strategies, as well as support their customer-centric initiatives.

  • Building a Business Portfolio to be Customer-Centric: 3 Considerations

    Sponsored by: Infor

    Is your business positioned to meet the new customer expectations and demands, and add services to your business portfolio? Access this white paper now to learn how you can best take advantage of CRM technology to grow your business portfolio and understand your customers.

  • Full-featured mobile CRM at your Fingertips

    Sponsored by: Infor

    Mobility is becoming the norm. Extending your CRM solution to smartphones and other mobile devices gives your field force a strong competitive advantage that can help drive revenue and enhance the customer experience. Learn about Infor's mobile CRM solution and their on-the-go benefits.

  • It's a Mobile World: Is Your Sales Team Equipped For Success?

    Sponsored by: Infor

    74% of sales organizations have already enabled mobile CRM access. Does your organization fit into that majority, or is it at risk for falling behind? Learn about the state of mobility today and the importance of mobile CRM access for your sales team.

  • CRM Cloud Brochure

    Sponsored by: Infor

    What if you could combine the flexibility and rapid time-to-value of traditional SaaS solutions with the security and control of on-premise solutions? Read on to learn how to combine SaaS and on-premise CRM solutions and the myriad benefits this technology presents.

  • First Transit Transforms the Backbone of Their Fleet with SCM

    Sponsored by: Infor

    Tune into this video to discover how to optimize resource and labor utilization, improve inventory and shipping accuracy, respond faster to changing market conditions with an open architecture SCM platform. Learn how to gain the visibility you need to deliver the perfect order every time.

  • Business Customer Strategies for a Complex World

    Sponsored by: UXC Oxygen

    Taming complexities behind the customer journey requires your consolidation of each model, channel, and market. Discover ways to make your commerce channels profitable by having the right infrastructure in place.

  • Build and Manage Highly Personalized Customer Experiences

    Sponsored by: UXC Oxygen

    Customers are looking for high-quality, relevant content within tailored, contextual experiences based on their available customer data. Discover fully-integrated strategies and learn to build these experiences into seamless, cohesive omni-channel experiences.

  • Integrating with Salesforce Health Cloud

    Sponsored by:

    Providers must build personalized, engaging relationships with each patient in order to succeed in today's healthcare industry. Learn how you can bridge the gap between data silos by integrating your EHR with a patient relationship manager in the cloud.

  • Deliver Contextual Customer Experiences and Join the Digital Evolution

    Sponsored by: UXC Oxygen

    22% of CEOs believe that business model change dictates the next big thing. Discover why delivering a contextual customer experience is key to meeting new expectations and thriving in the new era, and learn how to integrate all digital and physical touch points for a seamless customer experience.

  • Service Cloud Brings Intuitive UI to Customer Service and Support

    Sponsored by:

    Call center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.

  • Improving Customer Service with Knowledge Management Systems

    Sponsored by:

    Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.

  • Cloud-Based Business Management Software Guidebook

    Sponsored by: Dell Boomi

    This white paper explains how you can get the real-time access to synchronized customer data you need. Discover a cloud-based business management software suite that enables companies to manage core business operations in a single, integrated system, including ERP and CRM.

  • Case Study: Streamlining Customer Service in Dental Care

    Sponsored by: Avaya TSG

    This case study examines the strategies one chain of dental practices adopted to streamline its patient service processes, including automated call redirection, reduced call center staff and phone lines, and more.

  • Healthcare Case Study: Improving Customer Experience and Cost-Efficiency

    Sponsored by: Avaya TSG

    In this case study, learn about a global pharmaceutical company improved its customer service and the productivity of its contact center while also achieving significant cost savings in communications.

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