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  • How Leading Retailers Optimize the Customer Journey

    Sponsored by: IBM

    Access this report to see how leading retailers personalize the customer experience using analytics, collaboration, and merchandising best practices.

  • Personalized, Customer Engagement with Predictive Customer Intelligence

    Sponsored by: IBM

    In this white paper, learn how to leverage predictive customer intelligence tools that can enable you to create seamless, consistent customer experiences across channels and brands.

  • The Value of Smarter Merchandising

    Sponsored by: IBM

    This white paper presents a customer-centric strategy that encompasses assortment planning, merchandising execution, customer and product attribute management, and pricing and promotion strategy. Learn how you can place the customer at the center of this entire process.

  • Yakult’s New Product Sales in the Netherlands Increase 15 to 20%

    Sponsored by: TIBCO Software Inc.

    In this brief case study, you'll learn how a leading probiotic beverage company was able to distinguish sales drivers from non-drivers by upgrading from time-consuming spreadsheets. Find out how the right analytics strategy can help you reap similar benefits.

  • Advanced Analytics for Common In-Store Retail Issues

    Sponsored by: IBM

    This brief video features a short demo that demonstrates how you can improve merchandising and assortment decisions with analytics. Tune in to further your understanding of how the relationship between merchandise lines can identify variances in behavior that you can consider for future merchandising.

  • Creating World Class Supply Chain Commerce Platform to Connect and Collaborate

    Sponsored by: IBM

    Lenovo was acutely aware of an increasing demand for transparency and simplicity in the order process and sought to improve its supply chain. Discover how they were able to go beyond just simplifying their order process to align their entire supply chain and help ensure complete customer satisfaction.

  • Enabling New Levels of Customer Engagement with Predictive Analytics

    Sponsored by: IBM

    Access this white paper and uncover the questions you'll be able to answer with a combined predictive- and social-analytics strategy. Additionally, you'll learn 6 key positive outcomes you can gain with predictive-powered customer insights.

  • Secrets to Bolstering Customer Experience Management Strategies

    Sponsored by: IBM

    In this e-guide, experts reveal how mining the right customer data can get you one step closer to engaging consumers on a personalized level. In addition, you'll learn why contact centers are the real stars of the customer journey.

  • How to Build a World-Class Sales Organization

    Sponsored by: Microsoft

    In this white paper, see the results of a study of over 1,500 sales executives that gathered metrics comparing top, middle, and bottom tier companies on sales performance, sales processes, sales technology usage, and more. Additionally, learn about sales optimization and how to implement a CRM option for sustained sales growth.

  • How to Create an Effective Social CRM Strategy

    Sponsored by: Microsoft

    This insightful white paper reveals proven guidelines for conducting customer experience management using social. Learn from a series of social thought leaders about the practice of social listening and building a social CRM strategy.

  • 5 Best Practices for Designing Data-Driven Applications

    Sponsored by: OpenText

    This executive brief will help you recognize how data impacts the customer journey. Access now and learn how to use your audience's experience to deliver relevant data.

  • Why Intelligence is Key to Sales and Marketing Success

    Sponsored by: Microsoft

    In this two-part expert guide, you'll learn how lead-scoring and analytics tools are helping sales teams to chase down promising leads, diagnose sales performance, and forecast business opportunities. You'll also discover why customer personalization is crucial to making a sale in 2015.

  • Strategies for Data-Driven Marketing

    Sponsored by: Microsoft

    In this e-guide, experts help marketers determine which technologies and practices will allow them to derive action and insight from a vast amount of data. Access now and learn how to keep up with today's marketing disruptors.

  • Creating an Effective Social Media Strategy

    Sponsored by: Microsoft

    How can you get noticed on social media and bond with your audience? In our expert e-book you'll learn why companies need to look within and make sure their company culture is set up for success before embarking on implementing a social CRM program.

  • Optimizing the Multi-Channel Customer Experience

    Sponsored by: Microsoft

    In this e-guide, readers will find best practices for tackling these multi-channel challenges, as well as learn why it's important to focus on business objectives before technology when creating a CEM strategy. Read on to learn how to create clear goals in your business' quest for omnichannel customer experiences.

  • Creating an Effective Social Media Strategy that Starts from Within

    Sponsored by: Microsoft

    In this e-guide, experts discuss how to get noticed on social media. Find details on how to bond with your audience, in addition to creating the right company culture for leveraging CRM.

  • Improving the Customer Experience: Why Integration is Key

    Sponsored by: Microsoft

    In this e-guide, experts provide best practices and tactics to help overcome customer data integration challenges. Access and learn how to create a social media strategy to drive connection, in addition to leveraging your social CRM approach with the right company culture.

  • CRM Analytics 101 - Harnessing Customer Data For Smarter Business Decisions

    Sponsored by: Microsoft

    Research analysts state "the technologies are changing rapidly" and that the CRM market is "hard to navigate." In this e-guide, discover best practices, use cases and benefits for choosing the right CRM platform as explained by experts.

  • Improving the Customer Experience: Why Integration is Key

    Sponsored by: Microsoft

    This e-guide will provide best practices and tactics to take to help overcome these integration challenges. Discover how to overcome challenges like limiting customer data silos and the transition to multichannel integration by accessing this resource now.

  • Optimizing the Multi-Channel Customer Experience

    Sponsored by: Microsoft

    In this e-guide, experts invite you to reexamine how you measure the customer experience in your omnichannel initiatives. Learn how to set clear goals and quantify success through customer repeat purchases, retention, and satisfaction.

  • CRM Analytics 101: Harnessing Customer Data For Smarter Business Decisions

    Sponsored by: Microsoft

    This expert guide explains how CRM analytics can help your organization to drill into customer data to make smarter business decisions and offer customers more personalized service.

  • The Patient Success Platform: Making Patient-Centric Care Easier Than Ever

    Sponsored by:

    Today's patients expect faster, more personalized healthcare than ever before; and the need for a more cost-efficient, comprehensive, patient-centric solution has never been greater. Access this resource to learn how the Salesforce Patient Success Platform can help your organization to achieve these goals.

  • Introducing Salesforce Health Cloud: 3 Core Advantages

    Sponsored by:

    The shift to patient-centric relationship management has begun, and Salesforce is leading the way with Health Cloud. This e-book shows you how to tap into the power of the cloud, social, and mobile to make the move to 1-to-1 care.

  • The Struggle to Make Multichannel Singular

    Sponsored by: SearchCRM

    To many retailers, a multichannel strategy is a dream, but one high-growth company revealed its plan to bring together disparate data for improved service and sales.

  • Delivering Positive Multi-Channel Customer Experiences

    Sponsored by: Oracle Corporation

    This e-guide offers top CEM trends to watch for, as well as 6 customer engagement strategies that ensure seamless results. Read on to learn how your business can drive multichannel engagement with the voice of the customer.

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