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  • What Happens When a Contact Center's Communication Systems Fail 72 Hours Before Black Friday?

    Sponsored by: IR

    72 hours before Black Friday, one organization's critical communication systems began to fail and business continuity systems crashed. Access this case study to find out what happened; why the outages occurred in the first place; and how to prevent a similar catastrophe within your organization.

  • Computer Weekly – 26 May 2015: Microservices and DevOps are changing software development

    Sponsored by: ComputerWeekly.com

    In this week's Computer Weekly, we talk to Hailo about its software development approach, which sees the taxi app use microservices and DevOps techniques. We hear from users of OpenStack, the open source cloud software, about how they are building digital businesses. And our buyer's guide looks at customer experience management. Read the issue now.

  • Fast Data: Better Customer Experience, Reduced Churn, and Revenue Perks

    Sponsored by: TIBCO Software Inc.

    This brief case study highlights fast data and its ability to disrupt competition. Discover what it means to make changes quickly and predictably, and how integration unlocks this potential.

  • Smarter Contact Centers Using In-Memory Data Grids

    Sponsored by: Red Hat

    Access this white paper to explore the challenges faced by the CSP contact center staff in responding to subscribers' calls and how in-memory data grids can help streamline and speed up the process.

  • Location Services: All About Advanced Mapping

    Sponsored by: HERE

    This informative white paper provides insights on a powerful next step in digitization. Discover essential user benefits of a cloud-based mapping platform.

  • High Quality Networking for the Digital World

    Sponsored by: Limelight Networks, Inc.

    Access this white paper to learn how a purpose-built network can ensure excelling quality and experience regardless of public internet capacity and vulnerability concerns.

  • Case Study: How Easy Taxi Delivered Better User Experiences

    Sponsored by: HERE

    This brief case study presents map-related challenges faced by rideshare app companies and their customers. Discover features that enable these companies with a reliable mapping strategy, along with their inherent benefits

  • Lose Paper and Gain Compliance with Digitized Mortgage Origination

    Sponsored by: Nuance

    This white paper covers the transformation to a faster, more compliant mortgage origination process for a better customer experience. Learn the positive impact of digitizing all required documents in mortgage lending when you capture documents at the point of service, minimize the chance of human error, and more.

  • The CIO's Top Three Priorities

    Sponsored by: Information Builders

    A Google study found that 84% of consumers use search browsers on their phones while shopping in stores. If organisations ignore these types of consumer demands and preferences, they risk losing business to competitors. Explore this white paper to see how intelligence, integration, and integrity technologies help CIOs achieve goals and avert risk.

  • Give digital a business focus

    Sponsored by: Hewlett-Packard Limited

    Businesses need a way to consolidate this data to unify communications and deliver a seamless experience across multiple channels.For many organizations, the solution lies in outsourcing. Discover if outsourcing is right to manage your multichannel communications data in this informative white paper.

  • Take Action on Customer Insights

    Sponsored by: Hewlett-Packard Limited

    With analytics, companies can capture, analyze and provide insights to respond to customers in real time through social media channels. Read this white paper to discover the importance of a solid customer analytics strategy.

  • Unravel and evolve customer communications

    Sponsored by: Hewlett-Packard Limited

    In this white paper your CIO can gain the tools necessary to creative effective communications that will drive sales. Learn basic CCM rules like: keep it simple, make it all about the customer, go from passive to active, and more.

  • Transform support from cost centers to sales channels

    Sponsored by: Hewlett-Packard Limited

    In this white paper uncover how your organization can drive revenue through your customer experience channels to transform support centers into sales channels.

  • How to Make Money or Save Money With Data and Analytics

    Sponsored by: Information Builders

    Find the answer to your organisation's ROI woes in this helpful resource, which discusses the value of data monetisation. Explore ways to make money from your data, in addition to strategies on leveraging information to save funds.

  • How Will Digital Transformation and the New Style of IT Impact Your Business?

    Sponsored by: Hewlett-Packard Limited

    In this video, Paul Evans, an expert on application transformation at HP, explains the keys to keeping pace with growing end user expectations for instantaneous, relevant, and robust customer experiences.

  • Driving Better Business Performance With a Practical Data Strategy

    Sponsored by: Information Builders

    Access this white paper to ease your data pressures, and discover how to manage and use data strategically. Learn the elements that constitute a good data solution, including good organization and governing.

  • Embedding Business Analytics to Improve Your Applications Value Proposition

    Sponsored by: Information Builders

    Access this white paper and understand how to incorporate market-leading analytics into your application. Discover how it helps you improve your value proposition and drive new revenue, while maximizing big data sources such as sales, inventory, and marketing.

  • Interactive Media Command Centre: Connecting NASCAR to Its Fans

    Sponsored by: Hewlett-Packard Limited

    NASCAR needed a way to view their customer experiences as a conversation to directly understand and track data about their organization and customer relationships. in this short video learn about the solution NASCAR chose to handle their big data analytics and discover why this option may have a place in your organization.

  • Embrace Cutting Edge Business Analytics with BI Modernization Services

    Sponsored by: Hewlett-Packard Limited

    Watch this featured video to learn how to embrace cutting edge business analytics. Understand how to modernize your Business Intelligence (BI) services, in order to better serve your customers.

  • Use Analytics to Engage the Empowered Customer

    Sponsored by: Hewlett-Packard Limited

    Access this content-packed white paper to understand how analytics services provide an end-to-end solution that offers rapid time-to-value for chief marketing officers and sales leaders. Read on and achieve new, profitable customers.

  • 20 Customer-Driven Do’s and Don’ts for Smart SAP Upgrades

    Sponsored by: Panaya, Inc.

    In this white paper, you'll discover ways that you can upgrade your SAP software easily and seamlessly to provide the best end user experience for your organization. In addition, you'll access 20 customer-driven do's and don'ts for smart SAP upgrades.

  • Silverpop product demo

    Sponsored by: Silverpop Systems Inc. an IBM Company

    Discover how you can maximize the potential of three areas of your marketing plan by watching 3 in depth videos. Uncover tips and best practices to help your organization realize the business value in email, behavioral and automated marketing. Watch now to learn more.

  • Improve your customer experience

    Sponsored by: Hewlett-Packard Limited

    Learn how your customers respond to communications you send and validate your ability to deliver favorable customer experiences in this insightful white paper.

  • 10 Tips for Using Email to Drive Mobile Engagement - and Vise-Versa

    Sponsored by: Silverpop Systems Inc. an IBM Company

    Access this white paper to get 10 tips for using email to drive mobile engagement in your customers.

  • 5 Challenges to Building a Loyalty Program — and How to Overcome Them

    Sponsored by: Silverpop Systems Inc. an IBM Company

    Discover how your business can overcome the top 5 challenges to building a loyalty program, to ensure customers come back and your revenue remains steady.

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