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  • Computer Weekly – 3 October 2017: Digitally preserving history

    Sponsored by: ComputerWeekly.com

    In this week's Computer Weekly, we find out how cloud technologies are helping Gibraltar to digitally preserve historic documents and safeguard its cultural heritage. We examine progress on the roll-out of the new NHS national network. And our latest buyer's guide looks at cloud-based ERP software. Read the issue now.

  • 3 Ways Customer Service Technology Can Elevate Your Brick-and-Mortar Store

    Sponsored by: Vonage

    Most customers today don't want to deal with the hassles of visiting a brick-and-mortar store: Long wait lines, products that aren't available and difficult comparisons are not on their to-do lists. Learn 3 ways customer service technology can elevate your brick-and-mortar store, so your customers will use their keys instead of their laptops.

  • Bridge the Gap Between Workplace Services and Customer Experience Management

    Sponsored by: Vonage

    In today's world, the customer reigns supreme. So it's no surprise that so much emphasis is placed on CX; what is surprising is how little attention is placed on workplace services in turn. Learn why an even balance is such a challenge, and how cloud-business tools may help bridge the widening gap.

  • Case Study: How Red Hat Software Implemented a CX Platform to Connect Global Support in the Cloud

    Sponsored by: Genesys

    In this case study, learn how Red Hat Software, a leading global provider of open source software tools, implemented a customer experience platform to improve CX, reduce call times, optimize resources and more.

  • Busting The Top 10 Myths Of Omnichannel Customer Engagement

    Sponsored by: Genesys

    Think about the technologies you use for customer engagement—what your customers expect today, and what they'll demand tomorrow. You'll need a platform that meets those demands. Learn why omnichannel customer engagement is your best choice for delivering exceptional CX. Plus, uncover the truth behind 10 common omnichannel myths.

  • 5 Tech Trends That Redefine the Customer Experience

    Sponsored by: Genesys

    In today's digitally-connected world, customers have access to information across a wide variety of channels – it's up to your organization to stand out from the crowd. Learn 5 major technology trends that are redefining the customer experience, and how you can leverage them in your company.

  • 5 Key Features To Look For In A CX Platform

    Sponsored by: Genesys

    Many contact center tools today deploy siloed interaction channels, in which each customer interaction is managed in isolation' – this is a poor approach to CX. Explore 5 critical capabilities you'll need in your CX platform to take your customers to the next level of customer engagement.

  • A 5 Minute Guide to Cognitive Search for Customer Support

    Sponsored by: Attivio, Inc.

    Explore the basics of a cognitive search platform – from natural language processing to robust security and big data analytics – and find out how cognitive search apps can help contact centers revitalize customer interactions and self-service.

  • Creating An Omnichannel Experience For Your Customers

    Sponsored by: Genesys

    Consumer behavior is rapidly changing in today's always-on digital world ... and according to an Aberdeen Report; companies with an omnichannel program see 25% annual growth in revenue and a lower volume of customer complaints. Learn how to create an omnichannel contact center experience for your customers.

  • Redesigning the Customer Experience Around the Internet of Things

    Sponsored by: Genesys

    Your company must make the most of customer insight to optimize business strategies – and using the Internet of Things (IoT) can make a big difference. In this Frost & Sullivan Report, learn how to promote an IoT-centric customer experience and value proposition within your organization.

  • Research Report Findings: Top 10 Current Customer Service Trends

    Sponsored by: Genesys

    In the age of the customer, consumers expect easy, effective, deeply personal service, and this is shaping customer service technology priorities. In this Forrester Research report, learn about the top 10 customer service trends to pay attention to in order to deliver customer service excellence.

  • 7 Steps for Delivering Next-Generation Digital Customer Service

    Sponsored by: Genesys

    According to Altimeter Group, 88% of businesses are currently undergoing a digital transformation, and 42% are investing in new digital channels to more effectively serve clients. That means companies understand the urgent need to create engaging digital experiences. Discover7 steps to delivering next-gen digital customer service.

  • Payment Providers Comparison: Adyen vs. IBM vs. Worldline &More

    Sponsored by: Adyen

    Online retailers who fail to recognize and instill payments as a strategic enabler and differentiator in their digital transformation will fall behind their competitors. The challenge is finding the right tools for your business. Learn about the payment providers that matter most and how they compare.

  • Evolving Retail: How Digital Is Shaping the Future of Brick & Mortar in the U.S.

    Sponsored by: Adyen

    Giving customers a seamless unified experience means both in-store and online shopping will increase. In fact, in a national survey, it was found that 63% of consumer respondents said they'll shop more both in stores and digitally. In this research report, learn how retailers can keep up with unified commerce.

  • What's Powering Digital Transformation?

    Sponsored by: Commvault

    What is driving the era of digital transformation and how will it impact you? How are the experts defining the term? Access this infographic to learn about the key factors that CIOs are looking for in their transformation efforts.

  • Overcoming Enterprise Unified Communications Challenges

    Sponsored by: Vyopta

    This webinar explores the challenges Western Union encountered while transforming legacy technologies into a fresh, dynamic platform comprised of both old and new technologies. Explore challenges of enterprise UC, Western Union's path to success, and 4 key to overcoming problems.

  • A Computer Weekly Buyer's Guide to Customer Experience

    Sponsored by: ComputerWeekly.com

    Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings.

  • Transform Your Business Digitally to Improve Customer Service and Experience

    Sponsored by: Five9

    In the digital age, your business is defined by technology ... and it wants to evolve. Learn about digital transformation as a construct of emerging cloud CRM platforms, cloud contact center and SaaS technologies. Uncover what technology is spurring digital transformation, the impacts of digital transformation, why it's important, and more.

  • Case Study: How Booker Streamlined Their Contact Center

    Sponsored by: Five9

    Cloud-based management systems provider Booker faced a problem. They had 2 separate contact centers, which caused challenges for the company's service agents and negatively impacted end-user experience. In this case study, explore how Booker can now deliver stronger, more consistent customer experiences, are more efficient, and more.

  • Case Study: How ( And Why) Teladoc Chose Their New Contact Center Tool

    Sponsored by: Five9

    Teladoc, a leading provider of telehealth services, had trouble with their new in-house contact center tool. The platform was difficult to navigate, it lacked administrative features, and they faced frequent outages. Learn how Teledoc updated their contact center tool to improve customer satisfaction ratings by 97% and more.

  • Web Content Management Tools 101

    Sponsored by: BrightSpot

    A web content management (WCM) tool is an excellent way to produce and deliver content, but choosing the right WCM tool for your business can be a challenge. Decide if a WCM platform fits your business needs, and learn about important capabilities and features you should look for to maximize your ROI.

  • Contact center software features help fulfill the customer's journey

    Sponsored by: SearchCRM

    From cutting costs to guaranteeing a better customer service experience, contact center infrastructure updates can make a huge difference. In tis expert handbook, learn how to analyze, consider and choose the right contact center software for your organization.

  • Top 7 Contact Center Dos & Don'ts

    Sponsored by: NICE Systems, Inc

    Customer service agents set the tone for a customer's interactions with a company. In this expert e-guide, Rick Merson, Global Operations Director at Atento, explains how to improve the experience with the top 7 contact center management dos and don'ts.

  • Boost Contact Center Service (Without Adding Agents)

    Sponsored by: NICE Systems, Inc

    Contact center service is critical to customer experience, so you need to ensure that your company's call center agents have the right tools and techniques for the job. Scott Sachs, President of SJS Solutions and a contact center pro, explains how to level-up your contact center ... without adding players.

  • Analyst Webinar: Is Your Contact Center an Asset or Road Block to Digital Transformation?

    Sponsored by: Genesys

    Join Art Schoeller, Vice President and Principal Analyst at Forrester Research, to learn how to determine if your contact center is strategic or hindering to your enterprise's digital transformation journey.

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