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CRM Research

  • Five Tips for Mastering Digital Customer Service

    Sponsored by: Genesys

    As contact center engagement reaches critical mass, customers now expect the same level of service from digital and voice interactions. Discover ways to provide a seamless experience as your audience navigates across multiple channels.

  • How to Build a Modern, Cloud-Enabled Sales Experience

    Sponsored by: Oracle Corporation UK Ltd

    Explore how you can build a modern sales experience using innovative cloud and mobile tools. Plus, learn how you can drive efficiency, gain insights, and make better decisions across financial services, communication, high tech and manufacturing, and consumer goods.

  • Enabling Businesses to Acquire and Retain Customers as the Digital World Turns

    Sponsored by: HPE and Intel®

    This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.

  • Orrstown Bank Invests in Centralized Security Visibility to Promote Business Intelligence

    Sponsored by: Splunk

    Read this case study to determine how Orrstown Bank leveraged a cloud security platform to provide increased visibility into its complex hybrid IT infrastructure, resolve threats and maintain required compliance.

  • Sales Intelligence: Efficiently Gain Insights into Customer Data

    Sponsored by: IBM

    How can you encourage a data-driven sales team without wasting time sifting through volumes of irrelevant information? This expert e-guide discusses the sales intelligence strategies that several companies have implemented to efficiently gain actionable insights into customer data and drive sales.

  • Where is Healthcare Customer Experience Heading?

    Sponsored by: [24]7 Customer, Inc.

    What will the future of healthcare customer experience management (CEM) look like given today's trends toward digitization? Examine 5 key predictions for the future of CEM in healthcare, based on current trends and changing perceptions of consumer experiences.

  • 25 Tips and Tricks For Amazing Customer Service

    Sponsored by: Salesforce.com

    Learn how to provide a tailored customer experience that today's sophisticated tech-savvy customers have come to expect. From boosting agent productivity to enabling a premier self-service experience that won't bust your budget, view now and get the top 25 tips guaranteed to help transform your team into a world-class service organization.

  • Best Practices for Transforming the Customer Experience with Connected Field Service

    Sponsored by: Salesforce.com

    Managing field service presents unique challenges that require a complete customer view to resolve: siloed teams out in the field, poor resource allocation, lack of mobile support, and lack of integration with CRM all raise the difficulty level. Find out how to resolve these pain points so you can deliver the ultimate customer experience.

  • How to Jumpstart Your Journey to the Cloud

    Sponsored by: Salesforce.com

    More than ever, businesses can harness the power of data to connect with each customer throughout the entire customer lifecycle. It's just a matter of leveraging the right technology to help you get there. Keep reading to find out how on-premise legacy solutions are holding you back and why now's the right time to move to the cloud.

  • Make the Sales Transformation to Engage with Customers Earlier

    Sponsored by: Oracle Corporation UK Ltd

    Digital disruption has changed how customers research, select, and buy products and services. Keep your sales team one step ahead. Learn how aligning your selling behaviors with what customers expect can help you meet today's sales challenges, and discover how modern sales tools can enable your reps to do so much more.

  • Best Practices for Website Localization

    Sponsored by: Transifex

    With your valuable time at stake, how can you design a localization strategy that aligns with your business goals? This expert e-guide provides fundamental advice on website localization, revealing the biggest opportunities and challenges to watch out for.

  • Using Modern Technology to Reinforce Classic Sales Disciplines

    Sponsored by: Oracle Corporation UK Ltd

    It's harder to engage with customers now that they have access to your products and services upfront. How can your sales team re-engage with informed, empowered customers? Learn how modern technology and tactics can help you improve sales productivity, drive stronger revenues, and more.

  • Construct a Smarter Sales Organization with CPQ

    Sponsored by: Oracle Corporation UK Ltd

    Learn how adopting modern CPQ can help you construct a smarter sales organization. Uncover 5 key ways this strategy can help your business.

  • The Future of Customer Experience

    Sponsored by: [24]7 Customer, Inc.

    Take a closer look into the latest trends in customer experience management. Uncover 5 ways you can improve the customer experience in any industry.

  • Salesforce Sales Cloud Helps Reps Seal the Deal

    Sponsored by: IBM

    In this 3-part expert handbook, learn how Salesforce Sales Cloud strives to make data entry easy for sales reps and create CRM data that's clean, accurate and complete. Take a closer look at Salesforce Sales Cloud and its pros and cons.

  • An End to "Do-It-Yourself" IoT Product Management

    Sponsored by: Xively by LogMeIn

    Discover a connected product management platform that can cut down on time spent on IoT infrastructure and data management, empowering enterprises to focus instead on the bigger picture strategy.

  • The Science Behind Sales Performance

    Sponsored by: Oracle Corporation UK Ltd

    Examine how using detailed, real-time insight into sales performance can help you hit and exceed revenue targets in fiercely competitive markets. Learn how this analytical approach can help you get the right coverage for the right territories, align individual targets with top-level strategy, and more.

  • Case Study: Insightly Automates Their Localization Process

    Sponsored by: Transifex

    Explore the strategy that enabled Insightly to deliver high-quality, localized versions of their website and web and mobile apps. Learn how you can increase your non-English speaking customer base and drive revenue.

  • Step-by-Step Guide to Website Localization

    Sponsored by: Transifex

    Although localization for websites has become significantly easier in the past few years, there still isn't a one-size-fits-all solution. Access a step-by-step guide for website localization in order to deliver optimal experiences for your target audiences.

  • What Happens When a Contact Center's Communication Systems Fail 72 Hours Before Black Friday?

    Sponsored by: IR

    72 hours before Black Friday, one organization's critical communication systems began to fail and business continuity systems crashed. Access this case study to find out what happened; why the outages occurred in the first place; and how to prevent a similar catastrophe within your organization.

  • IR Prognosis Case Study: Client Services Center Receives UC&C Revamp

    Sponsored by: IR

    In this case study, discover how to create a more consumer-friendly collaboration experience with your own world-class contact center system. Read on to enable a complete IP communications view of all components in your contact center environment, while boosting customer satisfaction and achieving SLAs.

  • Benchmark Survey: State of Localization for Web and Mobile Apps

    Sponsored by: Transifex

    Today's customers expect your Web and mobile apps to be localized to fit their native language and culture. Access survey results to learn the biggest benefits and challenges of app localization. Discover how you can manage translation quality and consistency across your mobile and Web apps.

  • Hitachi Supports Rapid Growth with Cloud-Based Sales Software

    Sponsored by: Oracle Corporation

    As Hitachi Consulting Corporation planned for rapid expansion, they needed to establish a scalable CRM and marketing platform to support this growth and consolidate their existing systems. Discover how Hitachi deployed cloud-based sales and marketing tools to support rapid annual revenue growth from $80 million to $740 million.

  • How the Internet of Things Will Reshape Enterprise Operations and Consumer Applications

    Sponsored by: IBM

    How will the expansion of the Internet of Things (IoT) influence the workplace and the consumer sphere? This two-part e-guide explains how the IoT will impact supply chain management in the near future and explores how IoT devices will transform enterprise and consumer applications alike.

  • How the Internet of Things Is Blurring the Line between Consumer and Industrial Technology

    Sponsored by: IBM

    According to Harbor Research, there will be some 36 billion connected devices by 2020. But how and where will these devices come online? Explore how the Internet of Things will blur the line between consumer and industrial technology with upcoming trends like virtual reality, wearables, and more.

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