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CRM Research

  • 7 Emerging Trends That Are Changing Manufacturing

    Sponsored by: Microsoft

    In today's fast-paced global economy, manufacturers are facing demands like never before. In order to thrive, manufacturers must deliver excellence by accelerating product introductions, creating more agile shop floors, and improving order fulfillment. Inside, explore 7 emerging manufacturing trends, and learn how to deliver excellence every time.

  • Report: Understanding The New Customer Landscape in Retail

    Sponsored by: Salesforce.com

    With seemingly unlimited access and knowledge, consumers control the terms of retailer engagement. Retailers need to effectively extend their brand experience to reach customers wherever they may be. This report explores the trends, attitudes and technologies shaping the customer landscape, and a 6-part roadmap to help you achieve CEM success.

  • Digital Transformation in Sales: Evolving the Art of Customer Engagement

    Sponsored by: Microsoft

    Customer engagement is an integral part of a successful organization. And with that known knowledge, top-performing sales organizations are prioritizing digital transformation to unlock greater revenue growth. Read about how to digitally transform your sales organization successfully.

  • Digital Transformation: Risks, Benefits, and 5 Critical Success Factors

    Sponsored by: Microsoft

    Digital transformation is a key to innovation and the discovery of new business opportunities. The "why" of digital transformation seems obvious, but "how" is less clear. Inside, Ray Wang, principal analyst, founder, and chairman of Constellation Research explains the impact of digital transformation on business processes and 5 keys to success.

  • How to Leverage Data to Acquire and Retain Customers

    Sponsored by: HPE and Intel®

    This white paper explores the impact of data analytics and integration on CRM strategies for SMBs. Read on to learn about different strategies for opening up data access and aligning business-led sales initiatives with IT-dependent data management in order to create and leverage key customer insights.

  • Top 5 Salesforce Integration Patterns and Best Practices

    Sponsored by: MuleSoft

    This white paper explores how to leverage an integration platform to seamlessly incorporate your deployment of Salesforce. Uncover the 5 most common integration patterns, including data migration, aggregation, bi-directional synchronization, and 2 more.

  • The Emergence of the Next-Generation Informal Call Center

    Sponsored by: AVST

    In this white paper, you'll learn more about the rise of the informal call center, its use cases, and how to determine if you might actually have one of your own that needs to adopt a call center tech strategy.

  • Customer Engagement: What You Need To Know About Chatbots

    Sponsored by: [24]7

    Advances in artificial intelligence mean that chatbots can automate more interactions than were previously possible with older technology. But what do you really know about this new technology? In this white paper, discover the truth about chatbots beyond the hype, and learn how your company can benefit from using them.

  • The 'Connected' Associate: Technology Empowers Your Workforce And Fast-Tracks Your Omnichannel Sales

    Sponsored by: SOTI Inc.

    When looking towards the future of retail, enabling IoT connectivity should be on the top of your list. Learn how your retail business can improve customer experience with employees empowered by IoT, otherwise known as "connected associates."

  • 10 Trends Impacting Your Contact Center & How to Profit From Them

    Sponsored by: Mitel Networks Limited

    Engaged consumers buy 90% more frequently and spend 60% more per transaction. Your ability to create the best customer experience determines how your customers view your business – and how much you profit. Discover the top 10 trends impacting your customer experience, and how you can turn them into loyalty-building profitable opportunities.

  • Contact center software features help fulfill the customer's journey

    Sponsored by: SearchCRM

    From cutting costs to guaranteeing a better customer service experience, contact center infrastructure updates can make a huge difference. In tis expert handbook, learn how to analyze, consider and choose the right contact center software for your organization.

  • The 8 Types of Questions Your Customers Ask Online

    Sponsored by: [24]7

    Consumers want a one-stop shop for their customer service, but most companies fail to deliver this experience and live agents are expensive -- that's where virtual agents come in. Access this white paper to learn which 8 types of questions virtual agents can handle, how they boost conversion rates, and more.

  • What's Trending in Retail and Mobile Technology

    Sponsored by: SOTI Inc.

    84% of shoppers surveyed want to see more location-based technology. Access this e-book to learn how in-store mobile technology is shaping the future of retail. Discover the role the Internet of Things will play in future retail and what this means for e-commerce.

  • Build Better Mobile Apps Faster

    Sponsored by: Oracle Corporation UK Ltd

    Mobile developers are going to see an increase in options and complexity in the coming years. This webcast explores the depths of 5 universal mobile needs and explains how developers will need to approach the future of mobility.

  • Microsoft Dynamics 365: Changing the CRM, ERP Cloud Game

    Sponsored by: Microsoft

    With Dynamics 365 integration, Microsoft has changed the game for other CRM systems, and transformed how companies buy cloud services. In this expert guide, learn what this change spells out for the future of cloud ERP and CRM systems, and how you can leverage it in your company.

  • How CRM and ERP Clouds are Coming Together

    Sponsored by: Microsoft

    CRM is the answer to some of ERP's pitfalls, but it takes a lot of work to keep them synced. What if you didn't have to waste time syncing separate clouds? Access this e-guide to learn how Microsoft is merging CRM and ERP into a single cloud offering and an example of what this means for future use in the healthcare industry.

  • 6 Ways Your EMR Is Coming Up Short and How CRM Can Help

    Sponsored by: Microsoft

    Electronic medical records (EMRs) are great for documentation, but in a value-based care model, that's not enough. Access this infographic to learn 6 ways that customer relationship management (CRM) software is able to engage patients where EMRs don't deliver.

  • Microsoft Dynamics CRM: A Look at New Features and Uses

    Sponsored by: Microsoft

    This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.

  • CW ANZ January 2017: The role of cognitive computing in data analytics

    Sponsored by: ComputerWeekly.com

    This month's CW ANZ takes a look at how cognitive computing applications present new business challenges to enterprises.

  • Economic Benefits of Migrating from On-Premises to Microsoft Office 365

    Sponsored by: Microsoft

    Over a 3-year period, Forrester interviewed 35 healthcare organizations that realized over $7.5 million in risk-adjusted benefits by moving their on-premise Microsoft Office solution to Microsoft Office 365. Access this infographic for results from Forrester's survey in numbers.

  • 6 Ways Your EMR is Coming up Short and How a CRM Solution Can Help

    Sponsored by: Microsoft

    Access this infographic to uncover 6 steps to use your CRM tools to boost your EMR system and positively impact the patient and provider experience.

  • CRM and the Future of Healthcare Engagement

    Sponsored by: Microsoft

    While CRM started as a tool for salespeople, CRM tools now play a vital role in healthcare as well. To understand the future of CRM in healthcare, it's important to understand how CRM solutions are being applied. Explore 5 common uses of CRM in healthcare, 4 ways analytics can serve healthcare and business purposes, and more.

  • Empowering Health

    Sponsored by: Microsoft

    Access this e-book to learn about 4 key health IT areas that support the evolution of healthcare, as well as how 5 health organizations are modernizing with cloud-first, mobile-first solutions.

  • 5 Must-Have Features in a Marketing Automation Platform

    Sponsored by: Marketo

    Read this comprehensive list of features you should look for before choosing a marketing automation platform. See this breakdown of five key automation areas, with specific clusters of features outlined.

  • Develop a Multichannel Strategy that Supports Customer Experience Management

    Sponsored by: BoldChat - LogMeIn

    Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.

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