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CRM Research

  • Payment Providers Comparison: Adyen vs. IBM vs. Worldline &More

    Sponsored by: Adyen

    Online retailers who fail to recognize and instill payments as a strategic enabler and differentiator in their digital transformation will fall behind their competitors. The challenge is finding the right tools for your business. Learn about the payment providers that matter most and how they compare.

  • Evolving Retail: How Digital Is Shaping the Future of Brick & Mortar in the U.S.

    Sponsored by: Adyen

    Giving customers a seamless unified experience means both in-store and online shopping will increase. In fact, in a national survey, it was found that 63% of consumer respondents said they'll shop more both in stores and digitally. In this research report, learn how retailers can keep up with unified commerce.

  • Top 5 Sales Processes: Spend Your Time Following Leads, Not Paperwork

    Sponsored by: Nintex

    Discover how to adopt effective business process automation and reduce the number of tedious, paper-based tasks for sales teams. Uncover the top 5 sales processes that contribute to busy work and learn how to improve sales proposals, contract management and renewal, and more.

  • What's Powering Digital Transformation?

    Sponsored by: Commvault

    What is driving the era of digital transformation and how will it impact you? How are the experts defining the term? Access this infographic to learn about the key factors that CIOs are looking for in their transformation efforts.

  • Customer Relationship Management 101

    Sponsored by: Salesforce

    In this e-book, explore CRM and discover 5 ways it helps you grow your business, 7 unmistakable signs that you need CRM, how Salesforce can help shape your CRM strategy, and more.

  • Overcoming Enterprise Unified Communications Challenges

    Sponsored by: Vyopta

    This webinar explores the challenges Western Union encountered while transforming legacy technologies into a fresh, dynamic platform comprised of both old and new technologies. Explore challenges of enterprise UC, Western Union's path to success, and 4 key to overcoming problems.

  • A Computer Weekly Buyer's Guide to Customer Experience

    Sponsored by: ComputerWeekly.com

    Customer relationship management is a vital focus for many organisations. In this 13-page buyer's guide, Computer Weeklylooks at co-ordinating data for effective CRM, how to reduce the risk of Salesforce, and what to choose in CRM software.

  • The New Rules For Skills-Based Routing to Improve Your Customer Experience

    Sponsored by: Mitel Networks Limited

    Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.

  • CRM and Digital Opportunities for Today's SMBs

    Sponsored by: Salesforce

    This report, commissioned by Salesforce, aims to identify potential areas SMBs can improve when it comes to using CRM and digital technology. Learn how to create more targeted, personalized marketing strategies, orchestrate multichannel strategies, assess the potential financial benefits of CRM, and more.

  • 30 Steps to WordPress SEO Mastery

    Sponsored by: Liquid Web

    To help your enterprises' site stand out, rank higher in organic searches, and avoid missing out on traffic and revenue, you'll need to fine-tune your site. And a solid search-engine optimization (SEO) strategy may be how. Learn the top 10 SEO recommendations in 3 categories: Site content, structure, and workflow.

  • Design a Delightful Customer Experience with Guided Selling

    Sponsored by: Infor

    Guided selling helps not only reduce friction in your own sales team but build familiarity with your customers. Learn 7 principles to enable this mode of selling in your organization.

  • How to Boost Sales Team Productivity

    Sponsored by: Infor

    Not taking advantage of CRM initiatives could mean your sales department isn't living up to its potential. Inside, you'll learn 5 ways CRM can help boost their productivity and effectiveness.

  • 5 Ways to Ensure a Consistent Customer Experience

    Sponsored by: Infor

    Customers are constantly inundated with marketing messages across every channel, so to rise above the noise you'll need abundant customer data, excellent marketing technology, and savvy message alignment. Uncover 5 ways to ensure that your brand delivers a consistent, tailored customer experience.

  • ABM Grand Slam Summer Webinar Series

    Sponsored by: TechTarget

    In this 6-part webinar series, we take a closer look at each of the 6 steps of the ABM process, so you can tweak one, two or all six steps in your approach.

  • Moneyball: Using Advanced Account Insights for Effective ABM Activation

    Sponsored by: TechTarget

    Join TechTarget, Engagio and special guest Beth McCullough from WhiteHat Security on 8/10 as we share how to develop & activate account insights to drive deep digital consideration and sales enablement.

  • How Market Leaders are Delivering Exceptional Customer Experiences by Mobilizing Legacy Apps

    Sponsored by: Capriza

    This white paper explores how to reach customers and engage them with fast, mobile, immediate apps and transactions. Learn how to mobilize your existing apps and legacy systems by finding out how innovative companies like Target and DirecTV rapidly created unique mobile apps for their businesses with little to no code.

  • Mobile is a Secret Weapon for Lubrizol's Digital Transformation

    Sponsored by: Capriza

    This webcast explores how Lubrizol – a leading provider of specialty chemicals – found a way to take even complex legacy apps like those for ERP and CRM mobile. Discover how they enabled their development teams to mobilize critical apps like SAP and build native micro apps fast with a simple UI.

  • Increasing Retail Brick-and-Mortar Traffic With Innovative Digital Signage

    Sponsored by: TechData - LG

    Read on to learn how digital signs are improving the customer experience by communicating with customers' mobile devices, creating sharper displays with pixel-by-pixel control, improve customer interaction near products, and much more.

  • Omnichannel Strategies and APIs: Redefine Your Customer Relationships

    Sponsored by: MuleSoft

    New channels and new ways of interacting with customers emerge rapidly – meaning that creating omnichannel strategies is a key to future-proofing your business, not just a differentiator for the here and now. Explore how an API-led approach helps you deliver successful omnichannel customer experiences.

  • The Public Sector Guide to Social Media Strategy and Policy

    Sponsored by: Smarsh

    This guide outlines some practical steps you can take to develop a social media strategy and policy to help gain the maximum value from your online efforts.

  • Call Center Vendor Technology: Comparison Report

    Sponsored by: Genesys

    Contact center vendors are expanding to deliver omnichannel technology and enhance cloud delivery capabilities. In this vendor comparison report, learn how to evaluate different vendors' technology offerings, and their ability to deliver in relevant regions worldwide.

  • 3 Ways Your Service Desk Can Increase Business Trust with Agile

    Sponsored by: Cherwell

    Service desks are losing their good reputation, being seen as slow and unhelpful. Read on to learn about the three keys to building business trust with your service desk utilizing Agile methodology.

  • Datasheet: SAP Hybris Commerce Cloud

    Sponsored by: SAP Hybris

    Learn how SAP Hybris Commerce Cloud can help your business become omnichannel, deliver contextual customer experiences, and unify customer processes.

  • How CPQ is Changing: AI, Machine Learning and More

    Sponsored by: Pros Inc.

    The configure price quote (CPQ) technology market is consolidating – but its importance in speeding up front-office processes and enhancing the customer experience continues to grow. In this e-guide, learn how CPQ is evolving within the changing market.

  • Population Health Management: A Look at Essential Tools

    Sponsored by: Salesforce.com

    With population health management tools, one size does not fit all. That's why it's important to include a mix of technologies, including HIEs, CRM, and data analytics. In this e-guide, Jitendra Barmecha, senior vice president and CIO at St. Barnabas Health System, explains how his organization benefits from this technology mix.

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