CRM Research
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Computer Weekly buyer's guide to fintech
Sponsored by: TechTarget ComputerWeekly.comIn this 14-page buyer's guide, Computer Weekly weighs up thecompetition from tech-based challenger banks, the importanceof customer experience and the value of leaving conventionalbanking in the past.
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Computer Weekly buyer's guide to customer insight
Sponsored by: TechTarget ComputerWeekly.comIn this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.
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CRM Evolves Towards Digital Customer Engagement
Sponsored by: TechTarget ComputerWeekly.comThis e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.
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Computer Weekly – 3 October 2017: Digitally preserving history
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we find out how cloud technologies are helping Gibraltar to digitally preserve historic documents and safeguard its cultural heritage. We examine progress on the roll-out of the new NHS national network. And our latest buyer's guide looks at cloud-based ERP software. Read the issue now.
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A Computer Weekly Buyer's Guide to Customer Experience
Sponsored by: TechTarget ComputerWeekly.comDiscover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings.
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Computer Weekly – 6 June 2017: General Election 2017: Who gets the tech vote?
Sponsored by: TechTarget ComputerWeekly.comIn this issue of Computer Weekly, as the UK votes for a new government, examine the digital policies in the manifestos of the Conservative, Labour and Liberal Democrat parties, and hear what IT trade body TechUK would like to see for the tech sector from the next administration. Read the issue now.
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A Computer Weekly Buyer's Guide to SAP Hana Deployment
Sponsored by: TechTarget ComputerWeekly.comSAP's Hana in-memory data platform promises to transform business processes. In this 11-page buyer's guide, Computer Weekly looks at how Hana is changing traditional SAP architecture, how it has streamlined customer services for one business, and why there is confusion over Hana implementation.
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Computer Weekly – 23 May 2017: Global ransomware attack could be a security wake-up call
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we look at the global WannaCry ransomware attack that spread over 150 countries – will it be the wake-up call to take cyber security seriously? Also, find out how Moscow is leading the way in smart city digitisation. And our latest buyer's guide examines customer experience management.
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Focus: ERP in the cloud
Sponsored by: TechTarget ComputerWeekly.comIn this guide we reflect on 50 years of business software followed by a look to the future as we explore the evolution from on-premise to cloud systems; analysing Oracle's claim for Infrastructure as a Service (IaaS) business to the proliferation of cloud integrations.
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Geospatial intelligence on the move
Sponsored by: TechTarget ComputerWeekly.comBy having access to a centralised geographic information system (GIS), valuable context can be added to an organisation's existing data assets which can be accessed by any mobile worker, including the field force.
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Emojis, WISE women, and the battle with fake online reviews
Sponsored by: TechTarget ComputerWeekly.comIn this episode, the lead up to an end-of-year General Election has Brian McKenna, Caroline Donnelly and Clare McDonald discussing politicians launching their own emojis, as well as the abuse many female politicians face online. The team also ponders whether online voting could be on the horizon for the UK.
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Infographic: Top 10 ways to improve Customer Experience
Sponsored by: TechTarget ComputerWeekly.comAs customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
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CSM Essentials Guide: Where customer service and experience intersect
Sponsored by: ServiceNowIn this expert guide, learn how customer service technologies have evolved since they first emerged and why they’re so important to your overall strategy.
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CSM Essentials Guide: Advanced self-service platforms open new customer frontiers
Sponsored by: ServiceNowGartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms
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AI and automation in customer service: Is it too good to be true?
Sponsored by: ServiceNowTechnological advancements are transforming traditional customer service departments and call centers into multidimensional corporate forces. Learn how AI, chatbots, process automation and predictive analytics is affecting customer service and the future of the enterprise.
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Customer service technologies revolutionize CX engagements
Sponsored by: ServiceNowCustomer service has evolved in ways that were unthinkable just a few short years ago. They now play a strategic and multidimensional role in fulfilling positive customer experiences that lead to brand loyalty and increased revenues. Download this expert guide to explore the evolution of customer service
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The long march of S/4 Hana
Sponsored by: TechTarget ComputerWeekly.comS/4 Hana, the ERP system built on SAP's in-memory, columnar database Hana has been on a long march through the enterprise since its launch in February 2013. In this e-guide, we discuss the pros and cons of upgrading to S/4 Hana, what the future has in store for the system and how its users are feeling about C/4 Hana integration.
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Create a Great CX Strategy in 6 Steps
Sponsored by: FourNetHow can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
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The Role Technology Plays in Patient Engagement
Sponsored by: ServiceNowDownload this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.
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Improve Outcomes with Patient Engagement
Sponsored by: ServiceNowDownload this e-guide to learn how healthcare providers are leveraging emerging technologies like AI, IoT, machine learning and more, to improve physician-patient relationships.
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Patient Engagement in Healthcare
Sponsored by: ServiceNowDownload this e-guide to explore several methods being used to maximize patient engagement tools and uncover some of the most effective patient care initiative and learn more about the future of CRM-themed caregiving as akin to a one-stop "shopping" experience for patients.
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Achieve CX Optimization with Call Center Transformation
Sponsored by: SquelchIn this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.
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Managing Customer Data in the GDPR Era
Sponsored by: GearsDesignDownload this expert guide to learn more about why enterprises need to train agents on how to properly process incoming customer requests to delete or reduce customer data, while maintaining GDPR compliance.
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Transforming Customer Support with Artificial Intelligence Capabilities
Sponsored by: ZendeskDownload this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
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CIO Stories of Driving Digital Transformation in Today's World
Sponsored by: ServiceNowHow do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives.
