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CRM Research

  • Cloud CRM Software: Vendor Comparison Report

    Sponsored by: Zendesk

    According to Gartner, over 85% of customer service and support software will be delivered on a cloud-based model by 2019. In this Gartner report, compare strengths and weaknesses of cloud CRM software from top vendors including CRMNEXT, Microsoft, Oracle, Salesforce and many more.

  • Providing Great Customer Service Through Social Media

    Sponsored by: Zendesk

    One of the first challenges to providing great customer service is where to focus your time and resources. Providing great customer service through social media can be a way to get around this hurdle. Learn how you can get started with developing a social customer service strategy of your own.

  • Interaction Analytics Capabilities

    Sponsored by: Genesys

    Learn how to uncover key insights from customer conversations by using the most comprehensive speech and text analytics to maximize business value.

  • Mobily Transforms Complaint Handling

    Sponsored by: Genesys

    This case study explores how Mobily, a telecommunications organization, drove up efficiency by engaging their workforce in the service process. Learn how they saw a 35% increase in their customer satisfaction, a 92% increase in their SLA achievements, and more.

  • Critical Capabilities for Contact Center Infrastructure, Worldwide

    Sponsored by: Genesys

    Explore 3 use cases that represent the most common configurations for contact center infrastructure. Plus, find out how to support more engaging, omnichannel customer service and incorporate unified communications and collaboration technology more effectively into your contact center operations.

  • Battle of the CRM Tools

    Sponsored by: TechTarget

    CRM platforms today are rich, powerful tools for marketers, sales and customer-oriented professionals. But you can easily drown in all of the options thrown in your direction. Let our guide; Battle of the CRM Tools, assist you in making an informed CRM buying decision. Explore survey results, strategy ideas, and product reviews from your peers.

  • CRM Evolves Towards Digital Customer Engagement

    Sponsored by: ComputerWeekly.com

    This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.

  • 8 Best Practices to Enhance Consumer Experience & Payment Processing

    Sponsored by: Adyen

    Optimizing payments has become key for merchants. Consumers expect swift simplicity and convenience when shopping online or on mobile. Discover 8 best practices to enhance customer experience, and optimize payment processing. Plus, uncover 3 steps to help you move forward with your payment optimization.

  • Microsoft Lays Out Linkedin CRM Strategy

    Sponsored by: Microsoft

    In this note by Nucleus Research, learn why Microsoft's new Relationship Sales tool, which combines Microsoft's Dynamics 365 for Sales and LinkedIn's Sales Navigator Enterprise edition, can drive a productivity increase of 12 – 15% for sales people, while also accelerating time to close.

  • 7 Steps for a Successful Salesforce Implementation

    Sponsored by: Bluewolf

    Not all Salesforce implementations are created equal. So will your implementation rise to the occasion, or fall flat? Learn 7 lessons to launch a successful implementation to correctly leverage Salesforce's capabilities, encourage adoption, and realize a strong ROI.

  • 10 Tips to Thrive in the Subscription Economy

    Sponsored by: Adyen

    Learn 10 tips to thrive in the subscription economy so that you can improve customer experiences and discover a payment platform designed to help you optimize growth across online, in-app, and in-store channels.

  • The Customer Engagement Benefits of CRM Tools

    Sponsored by: Microsoft

    In this expert e-guide, explore how Starbucks and Wal-Mart decided to shake up their customer engagement strategies, and the results of doing so. Then, uncover how CRM tools can improve much more than just customer engagement.

  • Optimize Business for Omni-Channel: 5 Best Practices

    Sponsored by: Adyen

    The emergence of omni-channel is driving major restructuring as businesses seek to serve the omni-channel shopper, who is keen to buy whenever, wherever and however they want. Uncover examples of omni-channel initiatives and their actual impacts, payments-related best practices, and insights into what drives the emergence of omni-channel.

  • IoT Revamps Field Services & Customer Engagement

    Sponsored by: Microsoft

    Including insights from Andrew Leigh (VP of Alliances at Jitterbit) and Scott Amyx (CEO of Amyx+), this expert guide explores how field services can be supercharged with an integrated IoT strategy, and how the IoT enhances customer engagement for brands and marketers.

  • The CRM Market Today

    Sponsored by: Microsoft

    In this e-guide, uncover how Microsoft is establishing new incentives and compensation strategies to better align field sales and channel partners, and how (and why) Microsoft is planning to focus its future on Dynamics 365, AI and digital transformation. Plus, learn how new CRM tools are revolutionizing engagement.

  • Survive Retail Spikes: How global Online Retailers Can Operate at Scale

    Sponsored by: Amido

    Retail spikes are a reality: Black Friday, Christmas, Halloween. Too often, simply surviving the next spike dominates IT thinking for e-commerce leaders. Explore how forward-thinking businesses are addressing issues in their search to meet customer expectations and to build lasting advantage – without going from one spike to the next.

  • How Major Brands Increased Campaign Revenue, Sell Additional Inventory with Ecommerce

    Sponsored by: BigCommerce

    Enterprise brands earning more than $50 million a year are no longer strapped to expensive site launches to support businesses initiatives. Learn why major brands like Georgia-Pacific, Ben and Jerry's, Sony and many more put BigCommerce on their approved vendor list.

  • The Ecommerce Platform Showdown: SaaS vs. On-Premise

    Sponsored by: BigCommerce

    If you're faced with an Ecommerce platform decision, you need to consider which platform is: Cost effective, easiest to integrate, customizable, easily updateable, and faster to implement. Learn about different Ecommerce platform options to choose the best for your company.

  • Case Study: How Spectrum Audio Doubled Revenue

    Sponsored by: BigCommerce

    In this case study, learn how Spectrum Audio, an audio equipment company, improved their bottom line and introduced a brand new revenue stream by implementing an ecommerce platform.

  • Exxel Outdoors Sees Triple Digit Mobile Growth

    Sponsored by: BigCommerce

    Exxel Outdoors, a sports and outdoors company, faced a problem: The headache of managing various content and ecommerce systems was weighing on their small team. In this case study, learn how Exxel Outdoors was able to manage their sites effectively and grow their mobile brand with an ecommerce platform.

  • Meet Your Future Power Consumer: Generation Z

    Sponsored by: Adyen

    Millennials are in the midst of their professional careers and have a steady income, making them a key shopping demographic. But there's another group poised to cause the next big shift in how we shop (and buy): Enter Generation Z. Discover this future power consumer, and how to give them what they want.

  • E-Commerce Platform Comparison

    Sponsored by: BigCommerce

    The right e-commerce platform can help companies create customer richer experiences, but how do you identify the right technology for your needs? Learn 5 differentiators between BigCommerce and Magento to help you better understand the online retail platform that works for you.

  • How Digital Genius Combined Machine & Human Intelligence to Give Customers A Better Experience

    Sponsored by: Digital Genius

    How can artificial intelligence (AI) be integrated into customer service operations to bring the best of both worlds together? Learn how Digital Genius has launched AI on the Salesforce Service Cloud, enabling companies to easily combine human and machine intelligence to improve CX.

  • Digital Genius Makes Strides with AI Chatbots for Customer Service

    Sponsored by: Digital Genius

    Modern customers require modern service ... and chatbots can be considered the next link in the modernization chain. But what are the setbacks you'll face with traditional chatbots? See why CB Insights selected Digital Genius for their prestigious Artificial Intelligence 100 list, and learn how they're making strides in smarter customer service.

  • Combine Machine and Human Intelligence for Better Customer Service

    Sponsored by: Digital Genius

    How can you combine the best of human and machine intelligence to create outstanding customer experiences? Learn how you can unify the two to support customers across new communication channels, reduce time-to-solve tickets, and more.

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