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CRM Research

  • Bridging The Gap Between Sales & Finance

    Sponsored by: Xactly

    Imagine a company where sales and finance agree on everything – it's not a thought so far removed. The key to bridging the infamous divide between these two departments is technology. In this white paper, uncover 7 reasons why finance needs to get a better grip on sales incentive compensation to wield it to your company's advantage.

  • 7 Emerging Trends That Are Changing Manufacturing

    Sponsored by: Microsoft

    In today's fast-paced global economy, manufacturers are facing demands like never before. In order to thrive, manufacturers must deliver excellence by accelerating product introductions, creating more agile shop floors, and improving order fulfillment. Inside, explore 7 emerging manufacturing trends, and learn how to deliver excellence every time.

  • 9 Steps to Content Nirvana

    Sponsored by: Webinfinity

    Including stats and examples from previous years on how we got to the content overload, learn the 9 steps to using your gathered content to create personalized experiences for your end users, customers and partners.

  • Report: Understanding The New Customer Landscape in Retail

    Sponsored by: Salesforce.com

    With seemingly unlimited access and knowledge, consumers control the terms of retailer engagement. Retailers need to effectively extend their brand experience to reach customers wherever they may be. This report explores the trends, attitudes and technologies shaping the customer landscape, and a 6-part roadmap to help you achieve CEM success.

  • Digital Transformation in Sales: Evolving the Art of Customer Engagement

    Sponsored by: Microsoft

    Customer engagement is an integral part of a successful organization. And with that known knowledge, top-performing sales organizations are prioritizing digital transformation to unlock greater revenue growth. Read about how to digitally transform your sales organization successfully.

  • Digital Transformation: Risks, Benefits, and 5 Critical Success Factors

    Sponsored by: Microsoft

    Digital transformation is a key to innovation and the discovery of new business opportunities. The "why" of digital transformation seems obvious, but "how" is less clear. Inside, Ray Wang, principal analyst, founder, and chairman of Constellation Research explains the impact of digital transformation on business processes and 5 keys to success.

  • 8 Ways Practices Can Delight Their Patients

    Sponsored by: Medfusion

    Patients are evolving into savvy healthcare consumers, shopping around for the best value and experience for their money. Access this white paper to uncover 8 things you should be doing to win over new patients and retain the ones you already have.

  • Technology and the CMO in the Digital Era: Webcast

    Sponsored by: IBM

    Companies that make customer experience a priority in this environment will emerge on top. Learn what CMOs are doing to be successful with this fundamental change.

  • Transforming the Customer Experience

    Sponsored by: IBM

    82% of CMOs report feeling unprepared for the digital shift in the customer lifecycle, but delivering a 5-star experience is still possible. Learn what you can do to improve the omnichannel customer experience in this white paper.

  • How to Leverage Data to Acquire and Retain Customers

    Sponsored by: HPE and Intel®

    This white paper explores the impact of data analytics and integration on CRM strategies for SMBs. Read on to learn about different strategies for opening up data access and aligning business-led sales initiatives with IT-dependent data management in order to create and leverage key customer insights.

  • Top 5 Salesforce Integration Patterns and Best Practices

    Sponsored by: MuleSoft

    This white paper explores how to leverage an integration platform to seamlessly incorporate your deployment of Salesforce. Uncover the 5 most common integration patterns, including data migration, aggregation, bi-directional synchronization, and 2 more.

  • The Emergence of the Next-Generation Informal Call Center

    Sponsored by: AVST

    In this white paper, you'll learn more about the rise of the informal call center, its use cases, and how to determine if you might actually have one of your own that needs to adopt a call center tech strategy.

  • Customer Engagement: What You Need To Know About Chatbots

    Sponsored by: [24]7

    Advances in artificial intelligence mean that chatbots can automate more interactions than were previously possible with older technology. But what do you really know about this new technology? In this white paper, discover the truth about chatbots beyond the hype, and learn how your company can benefit from using them.

  • The 'Connected' Associate: Technology Empowers Your Workforce And Fast-Tracks Your Omnichannel Sales

    Sponsored by: SOTI Inc.

    When looking towards the future of retail, enabling IoT connectivity should be on the top of your list. Learn how your retail business can improve customer experience with employees empowered by IoT, otherwise known as "connected associates."

  • Luisa Via Roma Pairs Data and Design in Style with Analytics and APM

    Sponsored by: New Relic

    Explore how Luisa Via Roma, an Italian design house, leveraged a software analytics cloud platform to generate key insights into how their diverse array of customers interacted with their website. Discover how they improved the customer experience as well as how they achieved continuous delivery, improved frontend performance monitoring, and more.

  • Discover the Secrets to Providing Excellent Customer Service

    Sponsored by: ServiceNow

    In a recent survey, 95% of customer service leaders identified connectingservice processes as their top goal – and also as their biggest challenge. In this infographic, learn what other challenges are plaguing your customer service peers, and discover 3 strategies for modernizing your customer service.

  • How You Can Deliver Proactive Customer Service

    Sponsored by: ServiceNow

    In this webcast, Mary Wardley, Vice President of Enterprise Applications and CRM Software at IDC, discusses the future of customer service and what you can do to strengthen existing customer service, including how to be proactive and deliver quality experiences, technologies that can be used to enhance the customer experience, and much more.

  • How To Overcome Customer Service Challenges With CRM

    Sponsored by: ServiceNow

    Many organizations suffer from consumer pain points such as shipping costs and delivery, lackluster service delivery, or market complexity. Luckily, the evolution of CRM can help you work through these challenges. In this webcast, discover how to get the most out of your CRM systems and processes.

  • Deliver Better Digital Customer Experiences with Software Analytics

    Sponsored by: New Relic

    To drive down into the digital customer experience, explore the use of an analytics platform that delivers end-to-end visibility into the performance of your website and apps, and the experiences they deliver. Discover how to approach customer experience management like a team sport and uncover a 4 step method for improving customer experiences.

  • 10 Trends Impacting Your Contact Center & How to Profit From Them

    Sponsored by: Mitel Networks Limited

    Engaged consumers buy 90% more frequently and spend 60% more per transaction. Your ability to create the best customer experience determines how your customers view your business – and how much you profit. Discover the top 10 trends impacting your customer experience, and how you can turn them into loyalty-building profitable opportunities.

  • Contact center software features help fulfill the customer's journey

    Sponsored by: SearchCRM

    From cutting costs to guaranteeing a better customer service experience, contact center infrastructure updates can make a huge difference.

  • Microsoft Dynamics 365: Changing the CRM, ERP Cloud Game

    Sponsored by: Microsoft

    With Dynamics 365 integration, Microsoft has changed the game for other CRM systems, and transformed how companies buy cloud services. In this expert guide, learn what this change spells out for the future of cloud ERP and CRM systems, and how you can leverage it in your company.

  • How CRM and ERP Clouds are Coming Together

    Sponsored by: Microsoft

    CRM is the answer to some of ERP's pitfalls, but it takes a lot of work to keep them synced. What if you didn't have to waste time syncing separate clouds? Access this e-guide to learn how Microsoft is merging CRM and ERP into a single cloud offering and an example of what this means for future use in the healthcare industry.

  • 6 Ways Your EMR Is Coming Up Short and How CRM Can Help

    Sponsored by: Microsoft

    Electronic medical records (EMRs) are great for documentation, but in a value-based care model, that's not enough. Access this infographic to learn 6 ways that customer relationship management (CRM) software is able to engage patients where EMRs don't deliver.

  • Microsoft Dynamics CRM: A Look at New Features and Uses

    Sponsored by: Microsoft

    This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.

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