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CRM Research

  • Productivity Apps Get a Boost From the Cloud

    Sponsored by: TechData Corporation

    Take a look at how cloud applications have fundamentally changed the way we work. See how collaboration apps, CRM tools, and other platforms get a boost from the cloud, as well as dealing with integration, patching and other painful realities.

  • Are New CRM Features Causing New Problems?

    Sponsored by: TechData Corporation

    This exclusive e-guide examines how many CRM vendors are packing platforms with extra features that aren't necessarily tailored to customers' needs. Discover what Forrester Research analyst Kate Leggett said about this problem.

  • What You Can Expect in Microsoft Dynamics CRM 2016

    Sponsored by: TechData Corporation

    As Microsoft updates its ever-growing Dynamics CRM portfolio in 3 important areas and integrates technologies from two recent acquisitions, what can you expect? In this exclusive e-guide, consultant Robert Peledie reveals the most important changes and updates you'll come across in Microsoft Dynamics CRM 2016.

  • Customer Analytics: Top 11 Vendors Compared

    Sponsored by: IBM

    This Forrester resource weighs the top 11 customer analytics vendors against each other, revealing how each one measures up. Discover the strengths of each choice to determine which option is right for you.

  • Increasing Sales and Customer Loyalty with Merchandising Analytics

    Sponsored by: IBM

    Learn how to extract actionable insight from massive volumes of social data and internal unstructured data in order to optimize merchandising.

  • Executive Report: Preferences of Today's Connected Consumers

    Sponsored by: IBM

    With so many digital channels available for consumers to use, how can retailers provide seamless experiences across every touch point for each individual customer? This report reveals the expectations and preferences of today's hyper-connected customers. Explore crucial recommendations on how to enhance experiences with customer data.

  • 25 Tips and Tricks For Amazing Customer Service

    Sponsored by: Salesforce.com

    Learn how to provide a tailored customer experience that today's sophisticated tech-savvy customers have come to expect. From boosting agent productivity to enabling a premier self-service experience that won't bust your budget, view now and get the top 25 tips guaranteed to help transform your team into a world-class service organization.

  • Best Practices for Transforming the Customer Experience with Connected Field Service

    Sponsored by: Salesforce.com

    Managing field service presents unique challenges that require a complete customer view to resolve: siloed teams out in the field, poor resource allocation, lack of mobile support, and lack of integration with CRM all raise the difficulty level. Find out how to resolve these pain points so you can deliver the ultimate customer experience.

  • How to Jumpstart Your Journey to the Cloud

    Sponsored by: Salesforce.com

    More than ever, businesses can harness the power of data to connect with each customer throughout the entire customer lifecycle. It's just a matter of leveraging the right technology to help you get there. Keep reading to find out how on-premise legacy solutions are holding you back and why now's the right time to move to the cloud.

  • Customer Analytics Enrich Customer Journey Design

    Sponsored by: IBM

    It's challenging to transform massive amounts of diverse customer information into actionable insights. Uncover key insights from a survey conducted with over 1000 global executives about customer analytics. Discover how you can proactively guide marketers and sales reps to drive revenue, shorten time to value, and more.

  • Make the Sales Transformation to Engage with Customers Earlier

    Sponsored by: Oracle Corporation UK Ltd

    Digital disruption has changed how customers research, select, and buy products and services. Learn how aligning your selling behaviors with what customers expect can help you meet today's sales challenges.

  • Best Practices for Website Localization

    Sponsored by: Transifex

    With your valuable time at stake, how can you design a localization strategy that aligns with your business goals? This expert e-guide provides fundamental advice on website localization, revealing the biggest opportunities and challenges to watch out for.

  • Using Modern Technology to Reinforce Classic Sales Disciplines

    Sponsored by: Oracle Corporation UK Ltd

    It's harder to engage with customers now that they have access to your products and services upfront. How can your sales team re-engage with informed, empowered customers? Learn how modern technology and tactics can help you improve sales productivity, drive stronger revenues, and more.

  • Construct a Smarter Sales Organization with CPQ

    Sponsored by: Oracle Corporation UK Ltd

    Learn how adopting modern CPQ can help you construct a smarter sales organization. Uncover 5 key ways this strategy can help your business.

  • The Future of Customer Experience

    Sponsored by: [24]7 Customer, Inc.

    Take a closer look into the latest trends in customer experience management. Uncover 5 ways you can improve the customer experience in any industry.

  • IBM's Content-Focused Mobile App for Sales Teams – Powered by Box Platform

    Sponsored by: Box

    Not all applications are secure and seamless enough to handle the content your sales team needs, and on the fly. Learn about IBM's new app that can enable your sales teams to interact with your most pertinent customer content and data on-the-go with one PaaS mobile platform.

  • Salesforce Sales Cloud Helps Reps Seal the Deal

    Sponsored by: IBM

    In this 3-part expert handbook, learn how Salesforce Sales Cloud strives to make data entry easy for sales reps and create CRM data that's clean, accurate and complete. Take a closer look at Salesforce Sales Cloud and its pros and cons.

  • Understanding Advanced Analytics to Build a Stronger Customer Experience

    Sponsored by: Microsoft

    By offering more with advanced analytics, retailers can keep customers happy, loyal, and profitable. Explore ways to acquire the most valuable customers, create more personalized campaigns, increase sales, and more.

  • An End to "Do-It-Yourself" IoT Product Management

    Sponsored by: Xively by LogMeIn

    Discover a connected product management platform that can cut down on time spent on IoT infrastructure and data management, empowering enterprises to focus instead on the bigger picture strategy.

  • New Year, New Focus: How Customer Context Improves Customer Experience

    Sponsored by: Sitecore

    Consider this: 82% of customers stopped doing business with brands due to a bad experience, and 79% of customers tell others about their bad experience. Clearly, it's time to stop talking about customer centricity and do something about it.

  • Context Is Next: Are You Ready for the Next Wave in Marketing?

    Sponsored by: Sitecore

    This webinar, presented by Scott Anderson, CMO at Sitecore, will explore how visionary context marketers are shifting their mindset and acquiring the necessary technology to understand every customer and use that intelligence to shape every experience at scale, in real-time. Tune in now.

  • Chester Zoo: Educating with the Help of Sitecore® Mobile Technology

    Sponsored by: Sitecore

    Six years ago, a member of Chester Zoo's digital team identified the unstoppable rise of mobile users in analytics reports. Access this case study video and PDF to learn how this pioneering digital team has managed the rapid growth of user mobility before, during, and after every zoo visit.

  • Mobile Insights: Expert answers to 5 essential questions on creating a winning mobile experience

    Sponsored by: Sitecore

    This white paper features answers from Sitecore partner agencies to five questions about the mobile digital experience: challenges commonly faced; the best time for planning the mobile experience; what to look for in a dev partner, how to measure success from mobile, and what "mobile" most frequently means to Sitecore partner customers.

  • The Science Behind Sales Performance

    Sponsored by: Oracle Corporation UK Ltd

    Examine how using detailed, real-time insight into sales performance can help you hit and exceed revenue targets in fiercely competitive markets. Learn how this analytical approach can help you get the right coverage for the right territories, align individual targets with top-level strategy, and more.

  • Could IoT be the Secret Sauce of Competitive Advantage in Business?

    Sponsored by: Microsoft

    How can you optimize your content by taking advantage of new volumes of Internet of Things data? In this expert e-guide, Geoffrey Bock reveals a step-by-step process to effectively manage Internet of Things content and provide more engaging customer experiences.

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