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CRM Research

  • Perception and Reality: How Telecom Disappoints Customers

    Sponsored by: Oracle Corporation

    In this informative fact sheet get raw numbers on the quality of customer service delivered by communications and telecom companies. Learn about comm companies' lackluster omni-channel service and how investing in improved products could be an opportunity for telecom companies to outpace other industries in customer service.

  • How to transform Digital Customer Experiences for the Connected Customer

    Sponsored by: Genesys

    The gap between the traditional customer and digital customer is widening. The technology required to deliver an effortless omnichannel customer experience (CX) is very different than the setup required for traditional customer service.

  • How Tech Firms Must Use Customer Service for Conversions

    Sponsored by: Oracle Corporation

    Access this brief infographic to learn more about how tech firms' customer service is falling behind. Read on to learn how tech firms measure up to other industries in customer service and discover strengths and opportunities for improvement within the tech industry.

  • Customer Service for Customer Advocacy in Retail

    Sponsored by: Oracle Corporation

    Access this brief infographic to learn more about how retailers are overestimating their customer service programs. See how retailer's customer service stacks up against other industries and learn about potential threats where competitors can outpace retailers in customer service.

  • Why Manufacturing Firms Must Improve Customer Service

    Sponsored by: Oracle Corporation

    Explore this brief infographic to measure manufacturing's success versus other industries in modern customer service implementations. Learn about manufacturing's strengths and weaknesses, and where there is room for manufacturers to come out ahead in customer service.

  • How Finance Companies Lose Out With Bad Customer Service

    Sponsored by: Oracle Corporation

    In this brief resource you can get a concise overview of state of customer service in the financial services industry with raw facts and figures. Learn about omni-channel service in the financial industry and see how financial services stack up against other industries in customer service capabilities.

  • Five Customer Imperatives to Strengthen Customer Relationships

    Sponsored by: IBM

    This white paper discusses a specific set of best practices your organization can follow in order to ensure that your company maximizes the value of your customer data and sustains higher levels of revenues and profits.

  • Top 10 Questions to Ask Your Cobrowse Vendor

    Sponsored by: Oracle Corporation

    What do you need to know before selecting an online customer service option? Access this helpful white paper ot get 10 questions you should ask your Cobrowse vender to determine whether a web based customer service solution is right for you.

  • The Art and Science of Delighting Customers

    Sponsored by: Google

    This resource from Google for Work compiles a number of case studies that illuminate how technology is driving leadership in modern businesses including Thrillist Media Group, Trulia, and U.S. Cellular.

  • Redefining Customer Loyalty: Using Psychology for Better Customer Service.

    Sponsored by: Oracle Corporation UK Ltd

    Organizations are investing in business models to more effectively engage with digital consumers at every touch point in the consumer experience lifecycle. Access this in-depth white paper to learn more about the way in which organizations are redefining their standards of customer loyalty in the modern era.

  • Setting the pace: empowering innovation for TSYS Managed Services (TMS) EMEA

    Sponsored by: Dimension Data

    This resource examines the current challenge of financial services organizations and how many are overcoming these challenges by outsourcing their contact center needs. Click through to learn more about the opportunity of contact center-as-a-service.

  • 7 Signs You Need Advanced Analytics for Salesforce (or any CRM)

    Sponsored by: Birst

    This resource discusses the seven warning signs that you may be making reporting and analytics more difficult for your sales team, making them less productive for your business. If any of them are true for you, it may be time to look into an advanced sales analytics tool.

  • The Top 10 Benefits of Cobrowse Technology

    Sponsored by: Oracle Corporation

    How can you learn more about the benefits of collaborative customer service tools?Access this informative white paper to get 10 benefits you could gain by employing collaborative customer service software. Read now to find out if this collaborative CRM software could be right for your business.

  • Why Tech Firms Must Translate Service Into Sales

    Sponsored by: Oracle Corporation

    Customers demand not only great products at great prices but also great service and support--But how can you provide this? Access this concise resource to learn more about why high tech firms aren't translating great service into great sales and what can be done to change this.

  • Good Digital Media is Evolutionary, Not Revolutionary

    Sponsored by: The Pulse Network

    In this webcast, an expert on digital media discusses the process needed to create agile digital media programs.

  • Frost & Sullivan—When CRM Meets the Contact Center

    Sponsored by: Genesys

    Access this informative white paper to learn more about the benefits of integrating your CRM 360 degree customer records with your contact center to boost customer satisfaction and loyalty.

  • When Business is the App, The App is the Business. Volume 1

    Sponsored by: Maas360 by IBM

    Access this guide to explore the appification of the enterprise, including IT's role as the great enabler of app-led employee productivity and collaboration, enterprise growth and customer engagement.

  • Social is for Closers: A Social Intelligence Guide for Sales - Microsoft Dynamics

    Sponsored by: Microsoft

    In this dynamic and eye-opening ebook, Microsoft GM Fred Studer takes from his experiences at Disney, Oracle and now Microsoft to discuss the opportunity of social listening for sales.

  • Lean Data Management is the quickest path to better SAP Master Data

    Sponsored by: Winshuttle, LLC

    How can you find a better way to manage the master data in your ERP system?Discover a new strategy for managing master ERP data by accessing this short video. Learn how you can use resource you already have to make changes that are fast, accurate and auditable.

  • Catching up to Modern Customer Support in Manufacturing

    Sponsored by: Oracle Corporation

    Great products and competitive prices are no longer enough, customers demand personalized, responsive, customer service and support with access via digital channels like online forums to share product/service ideas. Access this concise executive summary to learn the benefits of using Oracle cloud products to modernize your customer service.

  • Oracle Service Cloud: Excellent Service for Financial Firms

    Sponsored by: Oracle Corporation

    Access this exclusive executive summary to learn how your financial services business can provide excellent service without a complete view of the customer. Read on to learn the challenges facing your industry, and how you can work to achieve a seamless customer experience.

  • Solve the Customer Service Gap: Expectations Versus Delivery

    Sponsored by: Oracle Corporation

    Learn more about this disconnect between what organizations think they're delivering and what customers expect. Read now to get tips from modern communications providers on how to close this gap, and determine potential solutions for your organization.

  • Delivering Positive Multi-Channel Customer Experiences

    Sponsored by: Teradata

    This e-guide offers top CEM trends to watch for, as well as 6 customer engagement strategies that ensure seamless results. Learn how to use the customer voice to define multichannel engagement.

  • Web Content Management: Give Your Customers the Experience They Deserve

    Sponsored by: Sitecore

    This analyst report rigorously assesses 10 vendors' web content management solutions to help you to select the best fit for your business' needs, ensuring that your customers get the experience that they deserve.

  • Are You Outpacing Your Executive Peers in Customer Service?

    Sponsored by: Oracle Corporation

    Access this in-depth white paper to learn more about common ways your organization could be overestimating the efficacy of your current customer service strategy and how you can spice up your CRM to reach more customers more effectively.

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