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CRM Research

  • Creating the Perfect Commerce Experience for the Omni-Channel Customer

    Sponsored by: UXC Oxygen

    Customer loyalty is dependent on a brand's ability to deliver a consistent, compelling customer experience regardless of purchase path. Explore actionable strategies for uniting the customer experience for increased loyalty and repeat sales.

  • Driving Customer Loyalty through Network Service Quality

    Sponsored by: IBM

    Communication service providers (CSPs) are searching for CEM solutions that take advantage of the link between network service quality and customer loyalty. Read on to learn about the principles of next-generation CEM architecture and what that means for CSPs.

  • More effective interactions lead to more revenue generating transactions

    Sponsored by: Infor

    Customer relationship management is the key to success. To ensure that customers remain with your business is to ensure coordination between each aspect of your business. Learn how CRM solutions ease organization, boost workforce mobility, help provide actionable insights, what to look for in a solution, and more.

  • How manufacturers can use value selling to deliver great experiences at every touch point

    Sponsored by: Infor

    60% of B2B buyers said they spent more time researching purchases and 40% said they waited longer than they did the year before to contact a salesperson. Salespeople aren't just order takers yet! Read on to discover value selling and how CRM solutions give your salespeople the right tools for the job.

  • How to Actively Manage Customer Experience with True Proactive Care

    Sponsored by: IBM

    Proactive customer care seeks to settle customer complaints before the customer can take direct action. This may sound both ideal and unachievable, but with the wealth of data recently made available to us, proactive engagement looks to is the next step in customer care's evolution. In this white paper, learn what it means to be truly proactive.

  • GoPro: Be a Hero with Big Data and Tableau

    Sponsored by: Tableau Software

    Wrangling the right data is often cumbersome when it comes to vast data landscapes. Data is much easier to collect than it is to analyze, unless you have the right tools. Learn how GoPro has come to use an array of tools to extract the most value possible from their data and drive CRM performance insights.

  • Infor CRM Xbar for Outlook - CRM your way

    Sponsored by: Infor

    There are many variables that go into turning leads into sales. Discover what X actually stands for and how it plugs into your CRM strategy. Read on to see just how easy CRM management can be and how making simple adjustments will improve your overall business efficiency.

  • Big River Communications Improves Productivity with CRM Solution

    Sponsored by: Infor

    This case study highlights the challenges faced by Big River Communications and how they were able to implement a CRM solution that not only conquered these obstacles, but delivered a 98% customer satisfaction rate and more.

  • A Guide to Patient Interaction Solutions

    Sponsored by: Avaya TSG

    Discover how to enhance the patient experience by automating routine processes and expanding patient interaction outside the hospital. Access now and learn the benefits of proactive outreach, both pretreatment and post-discharge, including fewer preventable readmissions, reduced wait times, and more.

  • Step-By-Step CRM Data Analytics for Sales Teams

    Sponsored by: Infor

    Metrics aren't answers; they are prompts for questions that probe statistics for deeper insight. Discover the simplest way to find the actionable insights hidden in your data analytics. Learn best practices and considerations for using metrics in analytics and see how to turn them into powerful tools.

  • Infor CRM Customers will keep coming back

    Sponsored by: Infor

    If you already have a CRM solution, there's a good chance that you are not taking full advantage it. Many CRM strategies are failing to meet their full potential. Read on to discover the holes in your CRM strategy.

  • Make CRM Stick: 8 Ways to Increase CRM Adoption in Your Organization

    Sponsored by: Infor

    Are your employees actually utilizing your CRM solution or just checking the boxes to make it look good? Read this paper to learn the 8 ways you can increase CRM adoption across your organization to take full advantage of your CRM solution.

  • CRM helps maintain high levels of customer satisfaction

    Sponsored by: Infor

    Organization is the key to success in every industry. Learn how CRM enabled one company to keep employees and projects organized and up-to-date to improve overall business performance and deliver high levels of customer satisfaction.

  • How to Leverage Tools for Your Distribution Enterprise

    Sponsored by: VAI, Vormittag Associates, Inc.

    Read this white paper to learn how you can leverage tools for financial management, warehouse management, order processing, and CRM to be more competitive in your field. Discover how end-to-end integration can make you nimbler, enabling better customer service, as well as improved internal organization and security.

  • Why CRM is critical for value-selling

    Sponsored by: Infor

    53% of what drives B2B customer purchasing decisions today is a sales person's ability to teach the customer something new or provide valuable insight, but empowered customers don't value sales people anymore. Read on to clarify what value-selling actually is, how it pays off, and learn how company-wide CRM supports it.

  • Customer Experience Is the Battleground

    Sponsored by: Avaya TSG

    81% of customers now expect organizations to deliver multiple lines of communication through an omnichannel presence. Read on to discover what other standards customers are setting and how to meet their expectations when it comes to delivering the best possible customer experience.

  • Financial Services: Creating the Connected Customer Experience

    Sponsored by: Avaya TSG

    Success in the financial services industry means creating a connected customer experience in every interaction, in every part of the institution. This guide walks you through each step and the different roles to be played in creating connected customers.

  • At Radio Flyer, Customer Engagement is Not Something to Toy With

    Sponsored by: Avaya CenturyLink

    Read on to learn how the iconic Radio Flyer company entered the digital age in 2010, what has enabled them to stay up-to-date since, and how advances in data collection have driven reform in product quality, delivery, and reinvigorated the customer service that has kept them in business over the last 99 years.

  • Customer Experience Is the Battleground

    Sponsored by: Avaya CenturyLink

    81% of customers now expect organizations to deliver multiple lines of communication through an omnichannel presence. Read on to discover what other standards customers are setting and how to meet their expectations when it comes to delivering the best possible customer experience.

  • 3 Customer Engagement Pillars: Driving Customer Lifetime Value to New Heights

    Sponsored by: Avaya CenturyLink

    Customer engagement is the central ingredient to improving long term customer retention rates. This resource describes the three pillars of customer engagement required to derive maximum value from every customer interaction.

  • Infor CRM for industrial manufacturing

    Sponsored by: Infor

    Industrial manufacturers are struggling to maintain profit and achieve any significant growth. This CRM solution designed for industrial manufacturers enables you to identify key data trends and deliver the best products and services possible.

  • Foster Loyalty Through Effortless Customer Journeys

    Sponsored by: Genesys

    The latest method of driving customer loyalty is developing and maintaining an omnichannel presence—but how do you achieve this success? This webcast discusses how to improve customer loyalty through the creation of an omnichannel presence and communications, and how to track a customer's journey to identify trends in channel usage.

  • 7 Things You Didn't Know Were Possible with Self Service and Automation

    Sponsored by: Avaya CenturyLink

    New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.

  • CRM is the Key to Getting Customers to Renew and Spend More Money With You

    Sponsored by: Infor

    It's no secret that increasing customer retention significantly boosts profit – and it takes modern CRM strategies to get there. That's why it might be time for you to take another look at your CRM tools. Use this white paper to help your assess how valuable and functional your CRM apps really are or to help jumpstart your next implementation.

  • Australian Digital Experience Report

    Sponsored by: SAP

    76% of satisfied customers demonstrate brand loyalty. In this report, learn more about how Australian consumer preferences are shifting towards digital channels, and what you can do to close the gap between expectations and delivery.

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