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IT Management Services Research

  • A Guide to a Successful APM Implementation - New

    Sponsored by: SolarWinds, Inc.

    PH

  • Transforming ITIL to Fit the Modern IT Organization - New

    Sponsored by: SolarWinds, Inc.

    PH

  • Find efficiencies and Control It Costs

    Sponsored by: SolarWinds, Inc.

    PH

  • Optimizing IT Costs for Optimal Performance

    Sponsored by: SolarWinds, Inc.

    PH

  • Managing and Controlling ITOM Costs

    Sponsored by: SolarWinds, Inc.

    ITOM stands for IT Operations Management – defined as the administrative area involving technology infrastructure components and the requirements of individual applications, services, storage, networking, and connectivity elements within an organization. Download this guide now to explore several topics relevant to the cost side of ITOM.

  • Why adopt open source AI platforms for business transformation

    Sponsored by: Red Hat

    Take this short survey to access this IDC white paper to learn how organizations can adopt AI in a responsible and efficient manner while forgoing vendor lock-in and accelerating time to value.

  • Top Limitations of SAM Tools Guide

    Sponsored by: ClearEdge

    There is a common misconception that Software Asset Management (SAM) tools can completely mitigate your risk of a costly and disruptive audit. This guide reviews the top limitations of SAM tools.

  • Managed Services Agreement Gotchas Guide

    Sponsored by: ClearEdge

    MSP agreements are among the riskiest contracts to negotiate; custom scoping requirements, performance metrics, and lack of price transparency cripple your ability to benchmark costs against competitive solutions. This guide addresses offers key tips to help you succeed.

  • IT Services Statement of Work Guide

    Sponsored by: ClearEdge

    Demand for IT Services and Systems Integrators is on the rise, and the Statement of Work (S.O.W.) used to define the services performed by these outside vendors can be critical to achieving a success. This guide helps you avoid mistakes in your IT Services S.O.W.

  • IBM Gotchas Guide

    Sponsored by: ClearEdge

    Complex contract language and licensing practices make increased costs and audit exposure nearly inevitable unless you understand the risks hidden in your IBM agreements. This easy-to-digest guide shares pitfalls that can lead to lost credits, best practices to mitigate price increases, and more.

  • Top 3 Gotchas in a Workday Agreement

    Sponsored by: ClearEdge

    Workday's standard contract language obscures significant pricing risks that can increase your overall costs at the outset and over time. This helpful resource points out potential traps most buyers miss and offers proven guidance to address them.

  • Negotiating with ServiceNow

    Sponsored by: ClearEdge

    ServiceNow is a key supplier for many customers, and your sales team knows it, so it's hard to gain leverage to get the best price, functionality and service for your budget. In this helpful guide, learn the 5 best ways to achieve a discount, simple (but common) mistakes to avoid, and more.

  • Top 3 Gotchas in a Salesforce Agreement

    Sponsored by: ClearEdge

    This eBook identifies traps hidden in the standard language of your Salesforce licensing agreement and provides specific guidance to help minimize your company's exposure.

  • ServiceNow Street Pricing & Sales Tactics

    Sponsored by: ClearEdge

    Find out the actual discounts negotiated in more than 100 recent deals for ServiceNow products. Download the report to learn how your deal stacks up and more.

  • Building a SAM Program: Where to Start?

    Sponsored by: ClearEdge

    Research indicates 70+% of organizations do not have a formal SAM program. Yet studies also show rigorous SAM programs deliver up to 25% savings on software costs. But just adopting a SAM tool is not a silver bullet. View this webinar to learn how to succeed.

  • 2020 Naughty Vendor List Revealed

    Sponsored by: ClearEdge

    Each December, ClearEdge Partners, a consulting firm that advises IT buyers how to successfully negotiate with key IT vendors, looks back over the last twelve months at the behavior of the industry's top suppliers and shines a light on who's not been very nice to their customers. Check out this webinar to learn which vendors made the list.

  • Oracle Deal-Makers Toolkit

    Sponsored by: ClearEdge

    Oracle customers are well advised to prepare for sales engagements long before an upcoming purchase or renewal and to exercise extreme caution. Watch our "Oracle Deal-Makers Toolkit" webinar to learn how to avoid the numerous landmines in your next deal.

  • Top Gotchas in an IT Contract

    Sponsored by: ClearEdge

    In today's fast-paced environment of IT innovation, pressure to execute deals quickly can undermine your ROI due to traps hidden in contractual language in technology purchase agreements. This webinar discusses how to identify and mitigate these hidden time bombs before they bust your budget and derail your organization's goals.

  • Before-You-Buy Guide to IT Managed Services

    Sponsored by: Techtarget

    Like most IT purchase decisions, managed services are not a decision to be taken lightly. That's where this guide will help. Access your copy of this exclusive "Before-You-Buy" Guidebook on IT Managed Services to get a closer look at the latest market factors to consider before signing off on new IT management services.

  • Making the business case for quantum computing

    Sponsored by: ComputerWeekly.com

    Tech startups, investors, major suppliers and even leading-edge companies are already placing a bet on the future of quantum computing. In this e-guide, we hear from experts in the tech sector, business consultancies and international corporations as they examine the potential of quantum computing.

  • An introduction to quantum computing

    Sponsored by: ComputerWeekly.com

    Quantum computing promises to revolutionise the capabilities of IT and take it to the next level beyond Moore's Law. But we're not there yet, and there is much to do before it reaches the mainstream. In this guide, we examine the challenges and opportunities of quantum computing.

  • BCDR Buyer’s Guide For MSPs

    Sponsored by: Datto, Inc.

    When a client’s server goes down or is involved in a compromising cyber-attack, a BCDR solution can be used to quickly restore data and operations before margins are impacted. Dive into this buyer’s guide to dispel common myths and misconceptions about BCDR solutions, and how to select the BCDR solution that’s right for MSPs.

  • Msp Marketing And Sales Best Practices

    Sponsored by: Liongard

    The sales and marketing operations of MSPs can be extraordinarily complex, even by the standards of an industry already known for its complexity. Dive inside this article to uncover sales process best practices for MSPs, designed to augment and increase the scalability of crucial marketing and sales processes.

  • The Definitive Guide To Onboarding

    Sponsored by: Liongard

    If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.

  • The Biggest IT challenge in 2020 is coming from the board room

    Sponsored by: Veeam Software

    In this video, Veeam will examine industry trends that are causing the IT reality gap, how those expectations are driving challenges and potential strategies, and offer some ideas on how to close the gap from both a technical and operational perspective. Access it here.

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