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  • 4 Key Drivers of Change in Customer Experience

    Contact centers are no longer the unresponsive, slow, frustrating call centers of yesteryear. With the help of digital technologies, businesses are able to provide their consumers with new levels of support. Read on to learn 4 key trends, inside and outside the contact center, that are elevating customer experiences to new heights.

  • Improve the Contact Center Customer Experience with Digital Technologies

    While the contact center customer experience is generally better than ever, too many businesses are simply purchasing cutting edge solutions without a thoughtful technology strategy— a dangerous game to play. Access this expert guide to learn 4 steps to successful contact center technology implementation.

  • AIOps 101: The Essential Guide to Everything AIOps

    There are still many questions around AIOps. Once an AIOps tool or platform recognizes an anomaly, can the AI evaluate possible responses? And when it selects a likely resolution, can it act quickly to execute the fix? This E-Guide aims to answer these questions and everything AIOps. Download now to learn more.

  • Guide to building an effective employee experience strategy

    What does employee experience really mean, and how can organizations implement an EX strategy when the concept seems so amorphous? Find out in this expert guide to building an EX strategy.

  • Government Cybersecurity Readiness Indicator

    Due to the rapid rise in cybersecurity threats associated with COVID-19, cybersecurity has once again become a focus at the Ministerial level of government across Australia and New Zealand.

  • Get It Measured, Get It Done. Focus on Business Value

    Project management can be challenging, with just 19% of organizations delivering successful projects on time. Businesses can address the fundamental problems plaguing their projects, but only by reevaluating the way you plan and deliver projects. Read this white paper to learn how you can implement successful, timely project delivery.

  • The PMO that delivers

    In this exclusive guide, ServiceNow considers the role that the PMO plays within the business, asking a challenging question: Are traditional PMOs delivering success as promised? Find the answer and explore what the modern, business-aligned PMO looks like for 2021 here.

  • Keeping planning strategic – or perhaps making it that way

    Even though higher ups set the goals and objectives, oftentimes these goals are ultimately driven from the bottom up, not the top down. ServiceNow is here to change that. Learn how driving the entire planning process from the top down can generate the highest possible value in ServiceNow’s new white paper. Download it here.

  • Measure value to deliver value

    Why are projects approved? It may seem like an obvious question, but it can spark hundreds of different answers. ServiceNow has identified a common theme: projects are approved in the expectation they will deliver a ROI. This guide explores how to monitor and manage project value from the outset. Get the answers here.

  • Forrester TEI - The Total Economic Impact of ServiceNow Field Service Management

    Forrester recently conducted a study to determine the potential ROI and key benefits enterprises may realize by deploying ServiceNow’s Field Service Management solution. Examine their findings in this report.

  • Manage field service efficiently and safely during challenging times

    Providing excellent field service is critical to improving customer satisfaction. It’s driving many organizations to move away from manual tools and embrace digitization for these processes. Learn about the benefits of modernizing your field service management strategy, as well as the 6 best practices for a successful transformation in this eBook.

  • Are Your Business Platforms Designed to Delight the User?

    Employees want services that are easy to use and intuitive, which is why many organizations are opting to implement a digital workflow platform—that unifies all essential systems into one application. Read this eBook to see how using a unified platform, like ServiceNow’s, can help companies save time, increase employee satisfaction, and more.

  • Agile Development Best Practices Handbook

    Whether you are new to Agile development, or just looking to improve your organization's process, use this guide to discover tips and tricks for managing and operating Agile development.

  • Internal Software Development Guide to Agile

    Read on to discover how your team can flexibly adopt agile and apply some of Agile's key characteristics such as iteration – the concept at the core of Agile.

  • Magic Quadrant for Enterprise Agile Planning Tools

    Gartner's 2020 Magic Quadrant for Enterprise Agile Planning (EAP) is here—which means the top 16 agile planning tools have officially been named. Download and save this exclusive Magic Quadrant to explore which tools and vendors are leading EAP, and where their innovation is leading the market today.

  • How ITSM Is Increasing Efficiency In the Wake of Covid-19

    While ITSM has been able to improve employee experience, experts at Forrester wanted to evaluate organization's recent views on ITSM, such as their new priorities and investments. Download this report from Forrester to uncover key findings of the study, as well as recommendations for ITSM best practices and tools.

  • Advanced High Availability Architecture

    At the heart of Advanced High Availability (AHA) architecture is the goal to keep service disruptions at a minimum. In AHA architecture, each customer application instance is supported by a multi-homed network configuration. Download this guide for an AHA overview.

  • IT Risk Management: Comparing Top Vendors & Offerings

    Gartner predicts that by 2025, 50% of global midmarket and large enterprises will depend on risk management tools to address risks in their organizations. This Magic Quadrant report highlights and evaluates the most prominent risk management vendors and offerings in today’s market – read on to unlock the full report.

  • Cloud Gateway increases local visibility to achieve global results

    Download this case study to see how hybrid PaaS provider, Cloud Gateway, was able to create the dynamic service management model they needed with the help of ServiceNow.

  • Transforming the customer experience through service delivery

    Read this case study to see how Nordic financial software provider, Banqsoft, was able to transform the customer experience and support strategy through service delivery with ServiceNow.

  • 7 Steps to Switch from On-Premises ITSM tools to the Cloud

    On-premises ITSM tools are quickly becoming outdated, but the invested time and money makes it hard to see reasons to switch. This guide walks organizations through 7 steps to switch from on-premises ITSM tools to the limitless cloud, including planning framework and assembling the right team.

  • Plan Building with ServiceNow Business Continuity Management

    Read this paper to learn how ServiceNow Business Continuity Management (BCM) greatly improves the plan building process in a way that users will at once find familiar, simple, and easy to use.

  • The Business Value of ServiceNow for Retail Banks

    As banks look to reorganize and embrace digital transformation in response to the explosion of data and digital services, they need to adopt customer service solutions that allow them to automate. Read this white IDC paper to see how ServiceNow offers a 316% five-year ROI, adds 5.9 hours of productivity, 25% higher productivity in teams, and more.

  • HR on ServiceNow

    Deloitte is rapidly innovating with ServiceNow to prioritize a digital workplace that streamlines interactions and provides employees with a seamless experience. Inside, learn how Deloitte is optimizing business outcomes by leveraging ServiceNow as an end-to-end digital workflow platform.

  • Growing Great People: A Manifesto for Retail

    Disruption is not new to retailers, and despite the uncertainty of the current market, it is a catalyst for change; some will fail whilst others thrive. Now, more than ever, retailers need true transformation. Watch this video to see how ServiceNow is at the heart of delivering innovation by empowering your people to drive exponential growth.

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