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  • The Imperative to Manage Risk and Resilience in Real Time

    The Gartner web page provides a comprehensive library of resources designed to increase your understanding of the importance of operational resilience and risk management in the face of major disruptions – like COVID-19. Read on to unlock these exclusive resources.

  • Deliver Smart Solutions That Stay Ahead Of Evolving Expectations

    Incorporating AI into ITSM can help make service tools smarter and service teams more effective. Open up this white paper to take a look at how AI can help IT services improve performance at scale, covering three steps to faster and smarter IT service, how to find a service platform that benefits everyone and more.

  • The Total Economic Impact™ Of ServiceNow Security Operations

    With the growing complexity and volume of cyberattacks, organizations will become more vulnerable to security threats. You need security orchestration tools that can connect security and IT teams for faster and more efficient response to security incidents. Access this Forrester report to get the facts on ServiceNow’s Security Operations.

  • 5 steps to successfully deploying a healthy CMDB

    Healthy CMDB deployments don’t just happen—they require detailed, thorough planning. Access this white paper to learn how ServiceNow organizes successful CMDB deployments into 5 logical stages, allowing you to prepare and execute each step with the care and preparation needed.

  • Deliver smart, responsive IT services in an always changing world

    Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in an ever changing world. Open up this white paper to explore how to boost ITSM tools with machine learning, chat bots and analytics.

  • A practical approach to ITIL 4 adoption 10 mistakes to avoid and 10 steps to follow

    Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption.

  • ServiceNow Risk & Compliance: Advancing GRC, Risk & BCM

    Download this Forrester Total Economic Impact Report for exclusive insight into the efficiencies and advancements in governance, risk and compliance (GRC), vendor risk management (VRM) and business continuity management (BCM) with ServiceNow Risk and Compliance – as well as an analysis of costs.

  • Guide to going back

    Every organization has a duty to keep their employees safe and maintain a secure, functional workplace—whether they’re planning to reopen or not. Get insight into how ServiceNow is handling their reopening process and the steps they’re taking in this eBook.

  • How to Deliver Smart, Responsive IT Services in an Always Changing World

    Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Powerful, smart ITSM tools can help. Download this white paper to explore how to boost your ITSM tools with machine learning, chat bots and analytics.

  • 5 best practices for resilient, reliable, remote IT services

    This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more.

  • Five steps to a safe workplace with ServiceNow

    Every organization has a responsibility to keep their employees safe. One of the best ways to do that is with a solution like ServiceNow’s Now Platform, which was recently upgraded to include a set of Safe Workplace applications. Read this eBook to learn more about the Now Platform and how it can help you re-open safely.

  • The Human Resources Service Delivery Book of Knowledge

    The ServiceNow K20 Digital Experience offered over 1,000 high-value online keynotes, presentations, demos, and training across 19 channels. Download this eBook to explore some of the most popular and compelling presentations from the event, and get insight on how some of ServiceNow’s biggest customers use the solution to streamline HRSD.

  • Transforming risk Why digital transformation depends on integrated risk management

    Embarking on a digital transformation without considering risk management is like doing a massive home remodel on top of a crumbling foundation – which is why IT and non-IT leaders are embracing integrated risk management (IRM) as part of their transformation. Read this e-book to learn more about IRM and it’s role in digital transformation.

  • Understanding the Impact of Enterprise Service Management

    Thanks to the superior consumer-world service experiences they receive in their personal lives, your organization’s employees now want and expect a better service experience from HR, finance, legal, IT and other parts of the business. To help you determine how to best do that, ServiceNow put together this eBook. Download your copy to learn more.

  • Essential Operational Resilience

    Operational resilience is defined as ‘the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce in the face of adverse operational events by anticipating, preventing, recovering from and adapting to such events.’ View this white paper to learn 4 steps to operational resilience.

  • The Future of IT Is Now

    IT no longer merely supports commercial and organization growth – they are the primary driver. It’s up to IT to come up with digital transformation initiatives and move them forward. This whitepaper uncovers 9 ways to accelerate digital transformation in your organization, such as deploying AI and breaking down silos. Download now to learn more.

  • How to Modernize ITAM Across Hardware, Software and the Cloud

    Next-generation ITAM platforms are making it much easier to track hardware and software by offering a snapshot of IT assets to increase visibility and reduce risk. Download this white paper to see how a single system of action can help your organization drive down costs, reduce compliance risk and extend workflow intelligence across IT.

  • 5 ways a chatbot for the contact center can help workflow

    Explore 5 ways a business's workflow can benefit from chatbots for the contact center in this expert guide.

  • Improve the Contact Center Customer Experience with Digital Technologies

    While the contact center customer experience is generally better than ever, too many businesses are simply purchasing cutting edge solutions without a thoughtful technology strategy— a dangerous game to play. Access this expert guide to learn 4 steps to successful contact center technology implementation.

  • 4 Key Drivers of Change in Customer Experience

    Contact centers are no longer the unresponsive, slow, frustrating call centers of yesteryear. With the help of digital technologies, businesses are able to provide their consumers with new levels of support. Read on to learn 4 key trends, inside and outside the contact center, that are elevating customer experiences to new heights.

  • AIOps 101: The Essential Guide to Everything AIOps

    There are still many questions around AIOps. Once an AIOps tool or platform recognizes an anomaly, can the AI evaluate possible responses? And when it selects a likely resolution, can it act quickly to execute the fix? This E-Guide aims to answer these questions and everything AIOps. Download now to learn more.

  • Guide to building an effective employee experience strategy

    What does employee experience really mean, and how can organizations implement an EX strategy when the concept seems so amorphous? Find out in this expert guide to building an EX strategy.

  • Get It Measured, Get It Done. Focus on Business Value

    Project management can be challenging, with just 19% of organizations delivering successful projects on time. Businesses can address the fundamental problems plaguing their projects, but only by reevaluating the way you plan and deliver projects. Read this white paper to learn how you can implement successful, timely project delivery.

  • Turbocharge Your Project Management Office

    PMOs continue to face major challenges as project delivery remains unpredictable. According to ServiceNow, more than 12% of project investment is wasted due to poor project performance, accompanied by low project throughput and quality. Explore 4 project portfolio management processes that deliver high levels of visibility and control here.

  • Now On Now: How Servicenow Delivered The Promise Of A Business-focused Pmo

    For ServiceNow, on-time, on-target project delivery is critical. It’s so important that they decided to build their own business focused PMO. Learn about ServiceNow’s experience building and implementing their PMO, and how they can help you do the same, in this white paper.

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