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  • Connecting Disparate IT Service Systems: NXP Case Study

    Find out how a global manufacturing and engineering firm attained seamless IT services, change controls, and more under a single integrated platform – streamlining the disparate systems their recent expansion initiatives had inadvertently caused.

  • Driving Radical Business Transformation Through IT

    Check out this white paper to learn how to shift away from a cost-reduction focused to an innovation focused transformation strategy – and find out how the two are inherently connected. Inside, you'll get tactical advice for aligning IT strategy to business objectives through ITSM, PMO, and other IT levers.

  • 3 Business Challenges You Can Solve Using No/Low Code App Dev

    Download this resource to learn how a no/low code development platform can help your developers quickly, build, test, and deploy applications without writing a line of code – saving time and money.

  • Next-generation ITAM

    IT asset data that is complete, current across its lifecycle, accurate, and useful is required for running IT as a business.  See the changing role of ITAM policy, process, technology, function, and its impact to your business with this white paper.

  • Improve Business Agility Through Platform Consolidation

    Flip through the findings of a Forrester survey that canvassed over 360 IT decision makers to learn how they're consolidating existing IT and application development platforms to further greater digital transformation objectives.

  • The Road to Transforming the Customer Service Experience

    According to Forrester, 63% of consumers will stop doing business with a brand due to poor customer service. In this white paper, learn how to prevent customer dissatisfaction, and uncover the essential features of a competitive customer service strategy.

  • Rethinking Physician Onboarding: How to Get Physicians Up and Running Fast

    Download this e-book to explore the way hospitals use an HR help desk to reduce the time it takes to onboard new physicians and coordinate complex processes across both the hospital enterprise and many external entities.

  • Normalize Discovered Software for Effective Software Asset Management

    Software asset management (SAM) can be a frustrating process, especially when it comes to the inevitable – and painfully manual – process of normalizing inconsistent discovery tool data. Open up this best practices guide to learn more about the SAM normalization process – and why your discovery tools might be failing you.

  • 5 Steps to Successfully Deploying a Healthy CMDB

    A healthy, high-functioning CMDB doesn't happen by chance – instead, it requires some serious planning. Flip through five CMDB best practices for planning, executing, and sustaining a configuration management strategy that matches your enterprise's needs.

  • The Total Economic Impact Of ServiceNow Governance, Risk, and Compliance

    ServiceNow GRC helps organizations modernize and advance their management of corporate governance, risk, and compliance. In this Forrester Total Economic Impact study, examine the potential ROI your enterprise may realize by deploying ServiceNow GRC.

  • Security Operations Use Case Guide

    ServiceNowReacting too slowly to a critical incident can have drastic consequences. In this guide, learn how you can benefit from the workflows and automation of this SOAR platform for faster security response.

  • Today's State of Vulnerability Response: Patch Work Demands Attention

    As hackers ramp up their attacks and turn to advanced technologies such as artificial intelligence, it is essential that cybersecurity teams keep pace, fending off attacks and keeping sensitive data secure. In this research report, find a pragmatic roadmap for reducing data breaches.

  • Implementing Agile Security Response

    Data breaches constantly threaten enterprises today. The biggest challenge that organizations face is coordinating incident response across the organization. Download this resource for access to an essential security operations solution checklist to help your organization better respond to security threats and vulnerabilities.

  • 4 Transformative Best Practices for Future-Ready Customer Service Experiences

    In this analyst report from Aberdeen, discover what the best-in-class customer service organizations are doing to stay ahead. Download now to learn more about the top challenges impacting successful CX, and uncover the 4 transformational techniques to take your customer service to the next level.

  • Transform your Business with HR Tools from ServiceNow

    Watch this brief webcast to learn about ServiceNow's HR tools, which can help you increase employee satisfaction by making it easy to get the HR services you—and your employees—need.

  • ServiceNow Vendor Risk Management

    Download this white paper to learn about ServiceNow's Vendor Risk Management tool, which provides a means to facilitate stakeholder interactions, drive transparency and accountability, and effectively monitor vendor-related risks.

  • The Rise of AIOps, Explained

    AIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more .

  • Top Five Data Center Trends to Watch in 2019

    Recent data center trends have been centered on finding ways to reduce complexity through technology like automation and artificial intelligence. Inside, get a glimpse at some of the data center trends to keep an eye on today – and how they're expected to impact data center operations.

  • What to Expect from AIOps in 2019

    Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019.

  • Tackling Virtualization Complexity with AIOps

    AIOps use cases continue to expand to all facets of IT responsibility, including the data center. But could AI be the key to deciphering the complexity of heavily virtualized data centers? Read further into this E-Guide to find out.

  • AIOps in the Real World

    Since the introduction of AIOps platforms, IT professionals have been drooling over their promised capabilities, especially when it comes to root cause analysis. Thanks to early adopters, we can find out how these platforms work firsthand. Jump inside this E-Guide to learn more.

  • Automating the IT Service Desk

    Since its inception, the IT service desk has provided an intuitive portal designed to make it easier for users to get technical help – and for IT associates to keep on top of support workflows. So what happens when automation is thrown into the mix? Dive into this E-Guide to take a closer look.

  • AIOps tools supplement -- not supplant -- DevOps pipelines

    Open this E-Guide to learn more about the most important differences between your DevOps and AIOps strategies, and the tools you may need to achieve monitoring, systems diagnosis, and incident remediation in your CI/CD pipeline.

  • The journey towards continuous IT operations in the cloud

    Read this paper to learn how IT Operations Management (ITOM) is the solution that will meet the many challenges that come with multicloud adoption.

  • On the Radar: ServiceNow provides unified vendor risk management with its Now Platform

    Access this paper to learn how ServiceNow's Now Platform has evolved to become a solution that can enable and support employees across an entire business with capabilities that can help them work more efficiently.

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