All Research Sponsored By:ServiceNow
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Agile at scale 101
Dive into this e-book to explore what Agile project management is and the payoffs your organization can achieve through adoption.
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Why technology, cyber, and privacy risk management are critical for digital transformation
Digital transformation has led organizations to many benefits, but with these advantages come greater risks, with data breaches and security incidents more detrimental than ever. Dig into this white paper to uncover the 3 pillars for transforming IT management to meet the risks of the digital transformation.
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The Three Customer Service Megatrends in 2022
Recent years have seen it become necessary for long-term contact centers to have strategies that allow you to anticipate future challenges and adapt to change. Access this Forrest report for an inside look at the current customer service landscape, revealing the top 3 trends to watch out for.
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Integrating People, Technology, and Processes to Drive Effortless Customer Experiences
How are organizations delivering on their investments to drive more efficient customer experiences? Read on to learn about 4 success stories of companies that leveraged ServiceNow’s cloud-based platform and solutions to integrate people, tech and processes and drive effortless CX.
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Effortless customer experience
Inefficient manual processes and siloed departments lead to wasted time and effort, leaving both customers and employees frustrated. In this e-book, explore the benefits of a unified service platform like ServiceNow, which offers predictive services, automation tools and a centralized network to deliver fast, frictionless service.
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Leadership Trends Report: Employee Experience
Access this e-book for an in-depth look into the 2022 employee experience trends, and explore the data, trending challenges, and potential opportunities that you can use for growth in your organization, as well as solutions that can help you achieve your goals.
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Five ways to safely weather cybersecurity storms
With a 775% increase in Microsoft Teams monthly users over the last year, it is evident that the playing field for threat actors is now massive, leaving organizations rushing to plug the holes across their network edge. Learn how security incident response automation can accelerate response time and proactively manage exposure in this white paper.
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3 steps to transforming security operations
When it comes to business security today, the numbers don’t look good: 280 days is the average time to identify and contain a cyberbreach. In this brief guide, get a 3-step roadmap that will show you how to rapidly mitigate ever-changing security risks, despite increasing attack surface complexity, threat volumes, and skills shortages.
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Same cyberthreat, different story
Traditional security solutions that require manual effort are too time-consuming and complex to support modern organizations. Read this e-book to understand how empowering your risk, security and ITAM teams to collaborate with AI-driven automation can drive operational efficiency and reduce vulnerability for your organization.
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3 steps to drive strategic outcomes across the enterprise
Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
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3 steps to reducing software, hardware, and cloud costs
According to Gartner, there will be $298 billion of needless IT spending in 2022. This overspend is a systemic issue in organizations fueled by siloed, disconnected tools and inefficient, manual processes. Use this white paper as a roadmap to connect multiple departments on a single platform with a strategic workflow, reducing costs and risk.
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5 steps to boost employee productivity and organizational efficiency
The culture of a workforce is one of the most important yet overlooked aspects of an organization. Empowering employees and fostering an environment of support creates higher productivity and satisfaction across the board, but many leaders and managers don’t know where to start. Access this guide for a 5-step roadmap for employee success.
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4 Steps To Optimize Your Organization To Accelerate Transformation
Missing earning targets, stymied business agility, and less engaged employees are all signs of operating inefficiencies. Access this 4-step guide to optimize your operations using process standardization and automation and achieve your business goals with increased efficiency at scale.
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Global Business Services Automated For Scale
Global business services (GBS) must work across all functions, enabling the delivery of services to employees, customers, and partners. And to scale, GBS organizations need flexible, easy-to operate, low-code platforms that deliver speed to value. Access this report to learn more about these processes.
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ServiceNow Technology Service Operations marquee
Check out the single, intuitive workplace built to facilitate fast resolutions and prevent major service incidents in this video.
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3 Steps to delivering digital-first business growth
As organizations like yours adopt a digital-first strategy, demand for technology services is exploding and leaders are facing increased pressure to deliver. In this e-book, access a 3-step roadmap for automating and optimizing your service delivery, including best practices for proper execution.
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Connecting The Critical Dots
Explore this e-book to discover how embracing global business services (GBS) can help you drive enterprise-wide efficiencies, improve service delivery, and transform employee and customer experiences— while simultaneously delivering greater value to the business with measurable impact and cost reduction.
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Strategic Portfolio Management: The thing you’ve been missing
According to a recent Gartner study, by 2025 70% of digital investments will fail to deliver the expected business outcomes in the absence of a strategic portfolio management (SPM) approach. Download this eBook to take a deep dive into the importance of SPM, and how to get started implement it in your organization.
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Best Practices In Cloud Spend Management
Enterprises without cloud cost monitoring in place overspend by an average of 40% according to Gartner. Rampant overspending doesn’t have to be the reality of your organization as optimizing budgets is easier than you think. Access this eBook to learn how to reign in cloud overspending.
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Roadmap planning: the key to enterprise-wide visibility and strategic alignment
Roughly 40% of executive leaders say their enterprise accountability and leadership are not aligned on strategy execution, according to Gartner. Check out this eBook to learn all you need to know about roadmap planning to finally bring your business plans to execution.
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Global Business Services (Gbs) At A New Frontier
The shared services operating model has been around for years. But its successor has transformed it from a back-end, low cost service to a new model that improves performance and lowers costs. Read on to learn about the new global business services model and how to leverage it to improve the flexibility and agility of your company’s services.
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The Stunningly High Rewards for Low-Code Apps Video
Low-code apps put the power to create and build apps in the hands of every employee. To tap into the experience of enterprises who have taken low code approaches to contemporary information struggles, watch this ServiceNow video and learn how your organization can cut down on manual time sinks with low code solutions.
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Citizen Development with ServiceNow App Engine
Enabling end users—citizen developers—puts your organization on a path to reach full-scale digital transformation. Check out this e-book to see how you can foster citizen development to benefit your organization.
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2021 Vendor Showdown: IT Service Management Providers
Read this paper for Gartner's profile of vendors in the Enterprise ITSM tool market and find out why Gartner named ServiceNow a Leader 7 years in a row.
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Magic Quadrant for the CRM Customer Engagement Center
Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.