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  • The human experience of IT service management

    Positive employee experiences can lead to excellent customer experiences. Learn how positive workforce experiences can easily be derailed if the technology, tools, and processes employees use don't allow them to work efficiently and painlessly.

  • Total business value of ServiceNow IT apps

    Legacy products, complexity, and disparate data puts undue pressure on IT to keep it all together. This eBook looks at how to solve all these problems with a single platform for IT – the Now Platform from ServiceNow. Read on to explore key capabilities, considerations, and costs of implementing the Now Platform in your organization.

  • Low Code Brings Specific Benefits to Healthcare, Finance, and Government

    In this quick video, ServiceNow’s Gregg Aldana and TechTarget’s Jamison Cush discuss the industries, markets, and applications where low-code platforms are a best fit. Watch the video here.

  • Go from conversation to resolution

    In this infographic, explore how to resolve issues autonomously with conversational AI to help take the strain off of IT and keep work flowing. Download now to learn more.

  • You can’t fix what you don’t know is broken

    This eBook offers insights about how to plan and execute an AI-powered IT operations management transformation effort, as well as the ServiceNow workflows that can help make it all possible. Dive in now to get started.

  • AI done wisely delivers better, faster, and more scalable IT

    It’s time to move IT beyond the traditional “better, faster, cheaper” conundrum. AI can help organizations improve operations across all three variables, making it possible to reduce costs, increase productivity, and improve the customer experience. Access this resource to learn more.

  • No More “If Only IT Could Do X…”

    Organizations with digital transformation goals are often stymied due to siloed IT tools that cause disparate data and processes, as well as a lack of visibility. Access this eBook to explore how to rethink your IT services workflow.

  • Omdia Universe: Selecting an AIOps Solution, 2021–22

    This report from Omdia offers up an analysis of the AIOps market, covering market definition, market dynamics, and recommended vendors. Open now to start exploring.

  • Squeeze the most ROI from your strategic initiatives

    Maximizing ROI from strategic IT initiatives is a top digital transformation goal. This eBook offers insights on how to plan and execute a successful IT business management effort. Open now to learn more.

  • 11 ways infrastructure and service visibility delivers benefits across IT

    ServiceNow IT Operations Management Visibility discovers IT infrastructure and automatically maps it to digital services. Learn how connecting this operational data to business processes improves service availability and performance, reduces operational risk, lowers service delivery costs, and more.

  • Traditional or agile alone won’t cut it: why you need a hybrid approach

    In this ebook, you’ll discover why you must apply the hybrid approach from the top of the organization down to the front line to optimize the performance of your business for digital transformation.

  • What is low-code? A guide to enterprise low-code app development

    Access this e-guide to understand the role of low-code development in modern enterprises. This guide covers what low-code development is and how it works, how it's used for digital transformations, benefits and challenges, use cases, products and vendors, market trends, and more.

  • Get closer to self-healing enterprise IT operations management with AI-Powered Service Operations

    Today CIOs are strategically responsible for driving innovation. AIOps puts predictability, observability, and real-time decision making into the hands of their IT operations teams. Learn how this ensures IT can fix service degradations or outages before users across the enterprise are impacted.

  • Journey to modernizing IT services

    Today, it's critical to deliver scalable, resilient IT services that fit the world your employees work. There are real payoffs, including boosting productivity, increasing efficiency, raising satisfaction, and getting more work done. Learn how modernizing IT services can help your workforce thrive.

  • 5 best practices for resilient, reliable, remote IT services

    Eliminate backlogs and fire drills once and for all. Download this eBook covering best practices for separating incidents from service requests, providing self-service options, and delivering anywhere, anytime access, tracking assets automatically, consolidating redundant applications.

  • Understanding the Impact of Enterprise Service Management

    Employees now expect a better service experience from their business services, such as IT and HR. Today, this is possible with enterprise service management (ESM). Open up part one of this three-part eBook series to learn about the basics of ESM and how to create an effective strategy for your organization.

  • The Competitive Advantage in Adaptability

    In the emerging and accelerating digital economy, agility has become a businessimperative. So, what exactly makes a company agile? IDC’s Robert Parker surveyed nearly 2,000 execs to uncover the core tenets of agility and answer that question.Open up this 24 page info brief to discover key findings unearthed from that study, all by the numbers.

  • Making employee journeys unforgettable

    The line between on-site and remote workers has all but vanished and work is getting done where and whenever it needs to happen. Explore how to rethink the employee experience to boost productivity and engagement for your hybrid workforce in this guide.

  • Market Guide for Resource Scheduling Applications

    Application leaders can use this Gartner research to better understand the features, pricing structures, and deployment trends within the evolving marketplace for resource scheduling applications. Download the market guide to learn more.

  • 5 ways to reduce software, hardware, and cloud spend for more innovation budget

    Access this white paper for 5 ways to reduce software, hardware, and cloud spend for more budget to expand and innovate.

  • 5 ways to reduce risk: How continuous monitoring protects your enterprise

    What’s the key to actionable, cohesive risk management? Continuous monitoring. This e-book provides an in-depth look at the five ways every enterprise can modernize their approach to risk, both direct risk and risk coming from third parties, through continuous monitoring and automation.

  • The NBA & WNBA manage complexity associated with the 2020 season

    Read this brief case study to see how ServiceNow helped the NBA and WNBA keep players, staff and families safe during the 2020 season, with their Safe Workplace Suite, CSM solution, and HR service delivery platform.

  • Unleash Why HR Projects Fail

    COVID-19 has forced the world to adapt—and HR is no exception. Read this report from UNLEASH to learn what’s working, what isn’t, and to see what lies in the future for HR. Make sure you adopt the “8 Golden Rules for Successful HR Projects” to get the best out of your commissioned systems.

  • Manage a Safe and Efficient Workplace

    ServiceNow Workplace Service Delivery provides the digital workplace solutions organizations need to prepare and manage a safe working environment. Watch this video to see how your organization can benefit from this timely offering.

  • Infographic- Boost employee engagement and productivity

    Discover how ServiceNow’s Employee Workflows solution is improving business agility, increasing employee productivity, and delivering a unified employee service experience across the enterprise.

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