All Research Sponsored By:ServiceNow
-
Empowering CIOS to Lead
CIOs are increasingly vital to business strategy as technology and digital transformation become indivisible. Read this ServiceNow Report to explore how to empower CIOs to lead business change in your organization.
-
Episode 5 Recording Tech Gen AI Fireside Chat
In this webcast, you’ll hear a discussion between 4 industry experts as they explore how recent technological advances are enabling better experiences in the tech industry through an AI-first approach. Tune in to learn how generative AI can create new opportunities for your organization.
-
Field Sevice News Essays
Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.
-
Path to Success
In a tumultuous business landscape, organizations are constantly looking for ways to get ahead. In this e-book, you’ll discover how intelligent automation and low-code can boost enterprise innovation and open new revenue streams for your business. Read on to learn why and how CIOs are integrating strategic change within their organizations.
-
The Total Economic Impact™ Of ServiceNow HR Service Delivery
Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.
-
IMPACT AI: 2024 WORKFORCE SKILLS FORECAST
In this analyst report, discover how AI-driven algorithms and analyst experience predict how generative AI (GenAI) and related technologies will transform how people work.
-
CLIMB TO NEW HEIGHTS: HOW CHROs CAN LEAD THE JOURNEY
In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.
-
From challenge to opportunity
This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.
-
3 STEPS TO DRIVE EMPLOYEE RETENTION AND BUSINESS GROWTH
The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
-
Deliver Experiences Customers Crave
One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. in this e-book, discover the 3 greatest imperatives influencing organizations’ current approach to improving CX in 2024 and beyond.
-
Servicenow Field Service Management Use Cases
Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.
-
CX Day in the Life
Find out you can deliver seamless customer experiences while reducing costs in this short video, where ServiceNow walks you through a day in the life of a member of a successful CX team.
-
Light Learning: Take Your Customers on the Happy Path
Tune in to this short video to learn why the customer’s perception of the journey may significantly diverge from your organization’s design of the “happy path”, and how to get everyone back onto the right track.
-
Customer Experience (Cx) Trends Customer Service Insights In The Genai Era
Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
-
Xerox Embraces Innovation To Transform Service Delivery For Customers
With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide. Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.
-
Business Value Of Servicenow Customer Service Management
Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
-
The Total Economic Impact™ Of ServiceNow Field Service Management
Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.
-
Brought To You By: Servicenow Customer Operations Dummies
Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
-
Driving Success In Field Service With AI Innovation
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
-
A Proactive Approach To Field Service 5 Priorities For Implementing Strong Service Foundations
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
-
Low-Code App Dev Governance
As you develop low-code applications at your organization, how can you successfully manage the development process? Check out this video for insights.
-
The 3 Imperatives Driving Employee Experience in 2024
Remote work and digital business have proven that employee experience is paramount in driving success through efficiency. This e-book explores different employee experience strategies and condenses them into 3 imperatives you can use to improve employee experience. Download the e-book now to unlock all 3 imperatives.
-
Now Assist for Creator
To find out how you can harness the power of generative AI capabilities in your application development processes, check out this video.
-
Build apps fast with low code
How can you develop high-quality applications more quickly at your business? By adopting a low-code development approach, ServiceNow argues. To learn about a platform that can support low-code app development at your organization, watch this video.
-
Unleash your Developers’ Superpowers
Amid today's economic turbulence, leaders must improve their bottom-line benefits. But the question remains: Where should they begin this journey? Enter low-code with gen AI – a transformative approach streamlining development, enabling quicker app creation and fostering innovation, with expertise and speed. Access this e-book to learn more.