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  • Where is IT Today? Understanding the Role of IT as Innovator and Business Partner

    Download this white paper to learn to adapt your IT team to its new role within the greater organization – extending beyond the traditional support function into a highly-valued innovation enabler.

  • The Economic Impact of ServiceNow IT Applications

    Inside this report from Forrester, take a closer look into the real financial benefits that have been directly tied to ServiceNow's IT management product suite using a variety of measurements.

  • Creating Organizational Agility

    Organizational agility, a methodology similar to agile, has recently become more important as organizations seek to be more ready and able to adapt to quickly changing operating environments. Open this whitepaper to learn how to get started with adopting organizational agility and the benefits you could see.

  • The Right Work - Done Right

    Read this whitepaper to learn more about why so many of your peers are making the switch to adaptive planning, how you can get started, and a tool that can help make it easier for you.

  • ITIL 4 in 10 Minutes

    Click inside to find a distilled overview of what the newest additions to ITIL 4 are and the latest amendments to ITSM best practice frameworks to save some time without missing out on the latest developments.

  • Business Value of ServiceNow Customer Service Management

    In this Total Economic Impact study by Forrester, discover the framework for evaluating the potential financial impact of investing in ServiceNow Customer Service Management.

  • Configuration Management and CMDB for Dummies

    Inside this 50-page guide, learn how to build and maintain a configuration management strategy that gives your organization full view into its infrastructure – and how to give your CMDB projects wings.

  • Next Generation Software Asset Management

    Software adoption strategies that are a bit too gung-ho can quickly lead to wasteful spending – but keeping track of software assets manually is no easy feat, and is prone to lead to some expensive errors down the road. Inside, learn how ServiceNow's software asset management (SAM) tool can help.

  • Make Journey Mapping Your Secret to Outstanding Customer Service

    View this white paper to explore how you can better asses the quality of your customer experience by gaining a better understanding of your customer journey. Learn how to lay the foundation for a successful customer journey map, and discover how to put your journey map into action.

  • The New CHRO Agenda: Employee Experiences Drive Business Value

    In this brief video, learn how Chief human resources officers (CHROs) are helping organizations win the war for talent, and discover how CHROs are driving organization-wide digital transformation, and aligning personalized, predictive, and seamless employee experiences to drive business value.

  • To Achieve a Consumer-Grade Employee Experience, HR Must Follow CRM

    HR leaders strive to satisfy the increasingly elevated expectations of a technically savvy workforce to create a positive perception of the HR organization and, by proxy, the employer. Download this report to find out how to provide a consumer-grade employee experience with 8 building blocks.

  • Now on Now: Accelerating Security Operations

    Most companies manage security incident response with a manual process. This creates confusion and reduces the visibility an organization has. In this white paper, learn how with the Security Incident Response application of ServiceNow Security Operations, organizations can automate alert processing and accelerate their incident response process.

  • Cybersecurity in Financial Services: Orchestrating the Best Defense in an Evolving Threat Landscape

    Financial Services has been a targeted sector and cybercrime is becoming sophisticated on an industrial scale. A more strategic and wholesale approach needs to be adopted industry-wide to fend off the threat. In this white paper, learn how organizations can leverage technology to get a holistic view of their entire business.

  • HR Analyst Report - The Employee Experience Platform Has Arrived

    Read this white paper to learn about a new category of workforce productivity software, the employee experience platform (EXP), and discover how it can simplify some of the less intuitive workplace processes for your employees.

  • Top 5 Ways HR and IT Can Partner on Delivering Great Employee Experiences

    Download this white paper to uncover5 ways to partner across HR and IT to foster a transformative mindset and deliver great experiences, benefitting an entire organization.

  • Case Studies of HR & IT Partnering to Transform the Employee Service Experience

    Download this white paper to learn about the transformative mindset that requires HR and IT to partner closely to deliver experiences that enhance the digital, human, and physical employee journey.

  • Boost Compliance in Accounting with AI

    View this e-guide to learn how accounting and finance teams can improve productivity, maintain compliance, and boost fraud protection through the incorporation of AI-based systems.

  • The CFOs Guide to Digital Finance Transformation

    Looking for a crash-course on digital finance transformation? Inside, glean insight into the changing world of finance with information tailored specifically to the needs of industry CFOs. Review the main causes for digital finance transformation, and learn what digital transformation in finance can do for your organization.

  • How to Improve Patient Engagement with mHealth

    Healthcare CIOs are constantly reminded of the importance of using technology to increase patient engagement and satisfaction in their organizations. Download this e-guide learn about the number of opportunities where healthcare organizations can use technology to improve the overall patient experience.

  • The Role Technology Plays in Patient Engagement

    Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.

  • Improve Outcomes with Patient Engagement

    Download this e-guide to learn how healthcare providers are leveraging emerging technologies like AI, IoT, machine learning and more, to improve physician-patient relationships.

  • The Emergence of Digital Transformation in Healthcare

    Download this e-guide to learn why technology isn't infallible for patients and healthcare organizations and has the potential to change the healthcare industry for the better.

  • Patient Engagement in Healthcare

    Download this e-guide to explore several methods being used to maximize patient engagement tools and uncover some of the most effective patient care initiative and learn more about the future of CRM-themed caregiving as akin to a one-stop "shopping" experience for patients.

  • Guide to Better CX: AI, Chatbots, and More

    What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.

  • AIOps Takes the Lead on Root Cause Analysis

    Of all the recent developments in the IT operations sphere, automated root cause analysis is one that has many enterprises salivating. But despite the obvious interest around AIOps, many IT monitoring vendors are hesitant about jumping on the bandwagon. Keep reading to hear what you could stand to gain from AIOps.

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