All Research Sponsored By:ServiceNow
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The Virtuous Circle Of Collaboration With Augmented Reality In Field Service
The vendor landscape that IT leaders must navigate in order to build a robust collaboration framework & enable technicians to collaborate is fragmented. This Gartner report analyzes the state of field service collaboration, investigating what is needed to overcome the current obstacles impeding effective collaboration. Read on to learn more.
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Dräger Creates A Fast And Secure Customer Service Portal
Access this case study to learn how a manufacturing firm was able to leverage ServiceNow to create a bespoke Digital Customer Service Center - a secure, self-service, and functionality-rich customer portal designed to improve the many different and complex procurement routes for its customers.
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Carrefour Delivers Great In-store Experience
As an organization that interacted with customers mainly through their physical location, Carrefour decided they needed the store itself to be optimized in order to provide the best customer experience possible. Read the full case study to learn how ServiceNow helped Carrefour redesign their in-store service and improve customer rating scores.
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Build Your Future, Faster
There is a significant gap between the need for enterprise-grade apps to be developed and the availability of traditional developers. This e-book serves as a guide to better application development, allowing you to better focus your development through the following 3 strategic outlooks. Continue on to learn more.
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G2 Community Reviews Servicenow App Engine
Democratizing app development and embracing low-code may be a top-down strategy, but it’s executed in the trenches. Hear how the people who use ServiceNow’s low-code tools everyday feel about App Engine in this white paper.
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Silo busting in IT services and operations is good for the business – and team satisfaction
Step in the shoes of Katherine, a senior IT operator at a large international sports manufacturer, as she works on a cloud migration project under a unified service management platform by accessing this e-book.
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Why stellar IT services start with automated infrastructure visibility
Work backlogs, low employee feedback score, and poor performance against service delivery metrics are all key indicators IT service teams are struggling to meet the needs of an organization and its employees. Discover why stellar IT services start with automated infrastructure visibility in this e-book.
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Get closer to self-healing enterprise IT with AI-powered service operations
How are you coping with the explosion of digital services? Discover an effective way to implement AIOps and achieve a self-healing IT enterprise so you can cope and even thrive in today’s data-flooded world with this e-book.
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Total business value of ServiceNow's Integrated Risk poducts
Much of today’s risk management is outdated, with organizations relying on approaches that don’t accurately reflect the complex reality of risk. This white paper attempts to evaluate the business outcomes of ServiceNow’s integrated risk management products, by citing cases studies from a range of high-profile clients. Read on to learn more.
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DNB Bank
Financial services is an industry steeped in risk, and when DNB’s decision makers felt their risk management wasn’t at the level it needed to be, they decided it was time to reevaluate. Read on to see how ServiceNow helped DNB build a more proactive and resilient approach to risk management through their suite of risk management products.
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3 Steps To Accelerating Innovation With Low-Code App Development
Read this handbook for 3 steps to accelerating innovation. Learn how you can quickly build connected, cross-enterprise workflows with low-code, provide experiences that users love, and deliver them at scale—all with a single platform.
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The Book of Knowledge
Every customer interaction matters. But how can you deliver effortless experiences that build long-term loyalty? Learn why top brands are connecting people and processes to drive growth, in ServiceNow’s 2022 Book of Knowledge.
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Deliver Resilient Technology Service Operations That Delight Employees.
More than $3 trillion has been invested in digital transformation over the last few years, but too much of that has been funneled into point solutions that have failed to solve for the needs of the modern enterprise. Learn how to deliver resilient technology service operations that delight employees in this e-book.
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Customer Experience Five Best Practices for Connecting Customer Service Resources
Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact centre. Your whole organisation needs to be involved. Read this e-book to discover five best practices for building more resilient and connected service operations.
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Take control of diverse and rapidly evolving enterprise risks
Read this e-book to explore the three pillars for proactively and consistently tackling new risks that come your way: creating a unified system for operationalising risk and compliance; making your frontline employees equal partners; and automatically fuelling internal audits with high-quality data.
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2022 Magic Quadrant for ITSM
Download your complimentary copy of this research to see where ServiceNow is positioned as a Leader in the Magic Quadrant and how ServiceNow ITSM compares to other service management solutions in the market. You’ll also see a snapshot of the ITSM market and trends.
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The critical connection for HR: How strategic automation drives crucial employee empowerment
Due to the widespread talent shortage, workers have more options, and so organizations need to do all they can to retain their workforce. This e-book looks at how using automation to streamline workflow can help organizations maximize employee experience and retain more of their workforce. Continue reading to learn more.
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The Rise of the Employee Experience Platform Essential to Business Success
Dive into this white paper for a close look at the 4 stages of employee experience platforms, and how your organization can follow this evolution to build a culture of employee trust.
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Lavazza: Efficiently Managing IT in an Existing Group
Check out this case study to discover why Lavazza opted for ServiceNow ITSM solutions to overcome increased IT complexity without sacrificing efficiency.
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Automation antidotes for the top poisons in cybersecurity management
Almost half of all CIOs believe their cybersecurity may not be on par with their digital transformation efforts, but 80% of organizations that use automation say they can respond to vulnerabilities in a shorter timeframe. Download this white paper to help
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What’s The Business Impact Of Your CX Transformation?
Customer experience (CX) transformation efforts require large investments in technology, training and services, investments that many companies may be unsure if they can afford. Access this Forrester report to learn how to estimate CX transformation costs and build an ROI model that can power a business case.
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Cox Automotive Customer Story
The world’s largest automotive services business was struggling with the complexity of its massive IT ecosystem and was in the market for a single technology platform that provided accessible and accurate management information. Discover how ServiceNow fit their needs and set them up for future success in this case study.
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The Book of Knowledge: Employee Experience
Today’s employees expect better, more unified experiences, and in order to stay competitive, organizations must rethink strategies for recruitment, engagement, and retention. Access this e-book to hear stories from companies that were able to reimagine their workflows while keeping their employees engaged, productive, and connected.
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Why Strategic Automation Empowers Employees for HR and Workplace Services
Read this IDC white paper to find out why strategic automation could be the key to workforce empowerment.
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Why Strategic Automation Empowers Employees to Deliver Effortless Customer Experience
Front-line customer service and support agents spend over 1/3 of their time on routine activities. However, these tasks can be significantly reduced by strategic automation, which can allow you to diminish service delivery issues, improve customer satisfaction, and increase innovation throughout your company. Access this e-book to learn more.