All Research Sponsored By:ServiceNow
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Navigate the era of new customer expectations
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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NAVIGATING THE TIDES OF CHANGE: THE NEED FOR EVOLUTION IN CUSTOMER SERVICE EXPERIENCE
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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The Forrester Wave: Customer Service Solutions, Q1 2024
The Forrester Wave report for Q1 2024 assesses 12 key customer service solutions providers across 39 criteria. It highlights the need for solutions that automate simple tasks, aid agents in complex issues, and enhance efficiency. Access the report to learn how top vendors stack up and get guidance on selecting the right solution for your needs.
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IDC 2023 SaaS CSAT Award for Field Service Management (FSM)
ServiceNow clinches the 2023 SaaS CSAT Award for Field Service Management, per IDC. Leading in customer satisfaction in the SaaS Path Survey, it outperforms in FSM with a trusted brand, easy implementation, and superior features. With 59% of firms upping FSM investment, the full IDC report details ServiceNow's top-tier solution.
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Value Calculator
Backed by research conducted by Forrester, this value calculator tool allows you to get a precise estimate of the business value you could achieve with ServiceNow. Access the calculator now, and gain access to a monetary evaluation of how ServiceNow could help your business.
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Scheidt & Bachmann Achieves Operational Excellence With ServiceNow
Schiedt & Bachmann is a leading parking solutions provider but needed to scale up its digital services as it expanded its global subsidiaries and needed to manage 5,000 customers and almost 11,000 car parks worldwide. Watch how ServiceNow and Schiedt & Bachmann made it all happen in this short video.
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Question Time
Tune in to this Question Time short video to hear from AI experts regarding the need-to-know questions about generative AI investments for IT.
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Episode 5 Recording Tech Gen AI Fireside Chat
In this webcast, you’ll hear a discussion between 4 industry experts as they explore how recent technological advances are enabling better experiences in the tech industry through an AI-first approach. Tune in to learn how generative AI can create new opportunities for your organization.
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Field Sevice News Essays
Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.
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3 capabilities you need to modernize enterprise asset management
In this e-book, discover the 3 capabilities your organization needs to modernize your enterprise asset management.
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IT Asset Management Optimize Expanding Technologies and Enterprise Asset Holding
Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.
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SPM Explainify
What can your team do to keep up with the demands of hybrid delivery? Tune in to this short video to find out.
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The Total Economic Impact™ Of ServiceNow HR Service Delivery
Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.
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IMPACT AI: 2024 WORKFORCE SKILLS FORECAST
In this analyst report, discover how AI-driven algorithms and analyst experience predict how generative AI (GenAI) and related technologies will transform how people work.
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CLIMB TO NEW HEIGHTS: HOW CHROs CAN LEAD THE JOURNEY
In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.
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From challenge to opportunity
This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.
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3 STEPS TO DRIVE EMPLOYEE RETENTION AND BUSINESS GROWTH
The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
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AIOps and GenAI OD Webinar
For insights about how IT operators can leverage generative AI, check out this webcast featuring experts from ServiceNow.
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Deliver Experiences Customers Crave
One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. in this e-book, discover the 3 greatest imperatives influencing organizations’ current approach to improving CX in 2024 and beyond.
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Servicenow Field Service Management Use Cases
Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.
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CX Day in the Life
Find out you can deliver seamless customer experiences while reducing costs in this short video, where ServiceNow walks you through a day in the life of a member of a successful CX team.
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Light Learning: Take Your Customers on the Happy Path
Tune in to this short video to learn why the customer’s perception of the journey may significantly diverge from your organization’s design of the “happy path”, and how to get everyone back onto the right track.
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Customer Experience (Cx) Trends Customer Service Insights In The Genai Era
Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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Xerox Embraces Innovation To Transform Service Delivery For Customers
With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide. Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.
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Business Value Of Servicenow Customer Service Management
Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform