Field Service News Essays and FAQs for Service Leaders

As remote service gains acceptance, the balance with onsite work is crucial.

For example, technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key.

Read this white paper to understand current field service trends, FAQs, and expectations, with the following reflective questions:

What does the introduction of remote service mean in terms of our approach to service delivery?
What skill set will a successful service engineer or technician need to have in this post-pandemic world?
In what ways is servitization most relevant?

Vendor:: ServiceNow
Posted:: Apr 12, 2024
Published:: Apr 12, 2024
Format:: HTML
Type:: White Paper

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