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  • Technical Customer Support: A Hidden Revenue and Loyalty Creator

    Sponsored by: GoTo

    CCW Europe and GoTo teamed up to survey how customer management leaders are cultivating memorable customer experiences through first contact resolution (FCR). The results are laid out in this report alongside some actionable strategies that CX teams can adopt to really propel their FCR rates to new levels.

  • Data and AI Pulse: Asia Pacific 2024

    Sponsored by: SAS

    The Asia Pacific region is rushing to capitalize on AI, with 43% planning large investments. However, the lack of AI maturity raises concerns over overly optimistic ROI expectations. This IDC report explores the challenges organizations face and lessons from AI leaders to scale AI for business impact.

  • Building An Effective Enterprise API Security Strategy With A Plan-First, Product-Second Approach

    Sponsored by: Software AG

    API security is vital due to frequent attacks. This white paper details building a robust API security strategy with an API Gateway and Specification. It discusses vulnerabilities, a proactive approach, and utilizing an open standards ecosystem. Access the full paper for a thorough API security plan.

  • Building An Effective Enterprise API Security Strategy With A Plan-First, Product-Second Approach

    Sponsored by: webMethods + StreamSets

    API security is vital due to frequent attacks. This white paper details building a robust API security strategy with an API Gateway and Specification. It discusses vulnerabilities, a proactive approach, and utilizing an open standards ecosystem. Access the full paper for a thorough API security plan.

  • CIO Trends India

    Sponsored by: TechTarget ComputerWeekly.com

    CIOs in India have been put to the test as their organisations implement remote work arrangements amid the Covid-19 pandemic. We look at the impact of the coronavirus outbreak on India's IT industry, why a pandemic specific BCP matters and how CIOs can harden up their datacentre equipment supply chains post-Covid-19.

  • CW Innovation Awards: How DBS is transforming credit processes

    Sponsored by: TechTarget ComputerWeekly.com

    In this case study, learn how DBS Bank's credit architecture programme has digitised and reimagined credit processes through a unified platform that has improved the productivity and efficiency of its credit teams.

  • PKI: Are You Doing It Wrong?

    Sponsored by: CyberArk

    PKI management is difficult enough, but when you couple it with today’s explosive growth of machines and shortening certificate lifespans, the job gets a whole lot harder. Read this eBook to hear 8 cautionary tales around PKI gone wrong, and explore how you can modernize your PKI to avoid future problems.

  • Time to rekindle the Digital Transformation drive

    Sponsored by: TechTarget ComputerWeekly.com

    The pandemic has shone a spotlight on the importance of joined up processes where manual intervention is kept to a minimum. In this e-guide we explore how IT spending is shifting to support post coronavirus digital transformation initiatives that connect internal business units and external partners to reduce manual intervention.

  • Time to rekindle the Digital Transformation drive

    Sponsored by: TechTarget ComputerWeekly.com

    The pandemic has shone a spotlight on the importance of joined up processes where manual intervention is kept to a minimum. In this e-guide we explore how IT spending is shifting to support post coronavirus digital transformation initiatives that connect internal business units and external partners to reduce manual intervention.

  • Computer Weekly - 16 March 2021: Containers play a key role in post-pandemic IT architectures

    Sponsored by: TechTarget ComputerWeekly.com

    In this week's Computer Weekly, our latest buyer's guide examines the key role that container technology will play in post-pandemic IT architectures. The UK government is under fire for its opaque approach to gigabit broadband strategy. And we assess the storage options for the growing volumes of unstructured data. Read the issue now.

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