eCommerce Services Research
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How to Win Customers and Build Trust Online: What smart companies are doing to build trust and use it to create competitive advantage online
Sponsored by: VeriSign EMEAIf you can make your site more trustworthy, you can turn customer concerns to your advantage. Learn how trust can be a competitive advantage, and how to go about establishing trust among customers in this white paper.
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Retail Website Performance- Consumer Reaction to a Poor Online Shopping Experience
Sponsored by: Akamai TechnologiesRetailers must understand that the online shopper segment is continually maturing and be mindful of how this evolution influences consumers' expectations.