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eCommerce Services Research

  • Oracle Value Realization: Service Cloud Benchmark Paper

    Sponsored by: Oracle Corporation

    Modern, superior customer service organizations are built around the empowered customer. They are designed to help companies focus on supporting customers with ease and focusing the service strategy on the areas of greatest impact. In this report, discover critical success factors for a successful Oracle Service Cloud transformation.

  • Computer Weekly – 19 February 2019: When is it best to stick with paper?

    Sponsored by: ComputerWeekly.com

    In this week's Computer Weekly, sometimes going digital is not necessarily the best thing to do – we weigh the pros and cons of paper versus technology. Our new buyer's guide examines the challenges of asset management as you move to the cloud. And we look at the growing role of software developers in the future of networking. Read the issue now.

  • A Computer Weekly buyer's guide to retail technology

    Sponsored by: ComputerWeekly.com

    The retail industry is evolving alongside the emergence of new technologies. In this 15-page buyer's guide, Computer Weekly looks at how retailers are using AI, the importance of good digital customer experience and how mobiles have transformed the purchasing process.

  • If They Can't Find It, They Can't Buy It: 12 Must-Have Query Types for E-Commerce Search

    Sponsored by: Lucidworks

    A recent survey observing users' search functionality shopping experience found that if customers can't find the results they're searching for, it will result in a lost sale and a bad impression. Inside, uncover 12 must-have query types for e-commerce search to improve customer experiences.

  • Fusion E-Commerce Case Study: Bluestem Brands, Inc.

    Sponsored by: Lucidworks

    How can you modernize your company's search capabilities? In this webinar, Jake Wagner talks about Bluestem Brands' transition from their legacy e-commerce search implementation to a more advanced solution.

  • Global VAT guide for digital content

    Sponsored by: ComputerWeekly.com

    DLA Piper's Global VAT Guide offers valuable guidance to companies offering digital content, intangible services and rights across borders.

  • Retail Revolution

    Sponsored by: ComputerWeekly.com

    This PowerReviews study, based on a survey of 1,000 people in the UK, and a similar number in the US, explores the impact of technology on shopping behaviour and outlines what retailers need to consider to meet these changing demands.

  • Mastering multi-channel journeys – making engagement pay

    Sponsored by: ComputerWeekly.com

    This research from Oxygen8 assesses how businesses communicate with customers and how those customers want businesses to communicate with them, and offers advice on how to achieve it.

  • The Secrets of Seamless Retailing Success

    Sponsored by: ComputerWeekly.com

    Thisresearch from Accenture suggests that consumers may be having second thoughts about the benefits of online shopping and that no one should write off stores just yet.

  • Case Study: How John Lewis Conquered the Web

    Sponsored by: ComputerWeekly.com

    Bill Goodwin tells the inside story of John Lewis £40m website redevelopment project, assesses the technical and business challenges faced and its impact on the business.

  • Herding Geese: The Retail Supply Chain

    Sponsored by: ComputerWeekly.com

    Steven Keifer draws on the pioneering work of US retailer, Walmart, to explain the essentials of EDI in the retail supply chain.

  • Monetising the Mobile Content Plan

    Sponsored by: ComputerWeekly.com

    This exclusive report for Computer Weekly readers by Juniper Research, offers a comprehensive briefing on the routes Mobile Network Operators (MNOs) taking to develop new business models.

  • Mobile NFC in Transport

    Sponsored by: ComputerWeekly.com

    This in-depth report from the GSMA explains the opportunities for NFC Mobile communications in transport.

  • Gartner: CIO checklist for next-generation mobile strategies

    Sponsored by: ComputerWeekly.com

    This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology.

  • Special Report on Infosys

    Sponsored by: ComputerWeekly.com

    This 6 page special report from Computer Weekly gives you the key facts on Infosys, its strategy, products and services and financial performance.

  • Evaluating Netsuite Suitecommerce

    Sponsored by: ComputerWeekly.com

    NetSuite recently announced SuiteCommerce, a unified platform that enables businesses to centrally manage all aspects of their e-commerce and optimize interactions regardless of device or location, Nucleus Research reports.

  • On Demand Webcast: Elaine Turner Extends Her Reach with Commerce Cloud Platform

    Sponsored by: Oracle Corporation

    Watch now to hear Elaine Turner's Director of ecommerce, Carrie Leader, discuss key strategies for building an ecommerce business as a branded manufacturer. Learn how Elaine Turner used a Cloud ecommerce platform to create a new destination site where visitors can research, buy, or engage with the brand to support sales in all channels.

  • Giving Customers Better Protection While Reducing Costs

    Sponsored by: ThreatMetrix

    This case study outlines a top e-commerce business and their strategy for preventing fraud, lowering costs and ensuring consumer trust.

  • Digital CRM and the Customer Experience

    Sponsored by: IBM

    This expert  e-guide describes why digital technologies are proving to be the "next big thing" in the world of CRM, and explores the strategies that small businesses are using to stay competitive in e-commerce.

  • One Click Away: Where Does the Data Come From?

    Sponsored by: LANSA

    Thirty-five percent of consumers say they would never use a mobile app again if it contained incorrect product data. This brief resource explores how the global standards body GS1 established the Global Data Synchronization Network (GDSN) as a means of combatting outdated, inconsistent product information.

  • Create a Strong, Dynamic Customer Experience

    Sponsored by: Hewlett-Packard Enterprise

    This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.

  • Omnichannel Shoppers Trendagram

    Sponsored by: Hewlett-Packard Enterprise

    This brief infographic takes a by-the-numbers look at omnichannel shopping trends, customer expectations, and the key opportunities that are emerging for retailers.

  • Addressing changing customer behavior

    Sponsored by: IBM

    This resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences.

  • IBV Study: Capitalizing on the Power of the Smarter Consumer

    Sponsored by: IBM

    Business survival in the age of the smart consumer means empowering your customers to shop how and when they want. In this white paper, find the results of a recent survey of more than 30,000 consumers and uncover the key trends shaping the world of retail.

  • Personalization Driving E-Commerce

    Sponsored by: Limelight Networks, Inc.

    Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger.

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