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SLA Research

  • Presentation Transcript: Backing Up Virtual Servers

    Sponsored by: Dell Compellent

    The implementation of server virtualization has strongly impacted the backup process. Read this transcript of a Q & A with backup expert Mark Bowker to learn more.

  • Integrated service management and cloud computing:More than just technology best friends

    Sponsored by: IBM

    This paper defines key aspects of integrated service management and cloud computing and describes their symbiotic relationship.

  • VMware vFabric™ Hyperic® Flexible Monitoring Helps High-Growth Managed Hosting Provider Meet Tough Service Level Agreements (SLAs)

    Sponsored by: VMware, Inc.

    Read this case study to learn how VMware vFabric Hyperic helped managed hosting provider Contegix, manage infrastructure from an application point of view, improve the service level of its infrastructure, exceed customer expectations, and more.

  • The Five Essential Elements of Application Performance Monitoring

    Sponsored by: Dell Software

    In The Five Essential Elements of Application Performance Monitoring, author and renowned business technology expert Don Jones discusses an Application Performance Monitoring (APM) approach that helps businesses improve application performance from the perspective of the business and the end user.

  • Getting the Most Out of ERP: Cost reduction tips and fast payback projects

    Sponsored by: IQMS

    In this eGuide, get expert tips for reducing support and maintenance costs, and read about fast payback projects to help you get the most you can out of your ERP applications.

  • Solution Brief: IBM InfoSphere Optim Data Growth Solution Solution Brief

    Sponsored by: IBM

    Manage continued data growth to drive business results: Align application performance with business processes to meet service levels Segregate inactive application data from current activity and safely move it to a secure archive Archive, manage and retail.

  • Overcoming Five Key Challenges to Successful Virtualization

    Sponsored by: Dell Software

    In this new Quest Software white paper, learn about the five common challenges to a successful virtualization project – and how to solve each one. See how to ensure your company’s virtualization project is successful before AND after implementation. Read this white paper today.

  • New Intelligence for a Smarter Planet: Driving Business Optimization with IBM Analytic Solutions ebook

    Sponsored by: IBM

    On a Smarter Planet, Leveraging Information is critical to achieve the insights needed in today's businesses.  This book was written to describe New Intelligence for our customers and how IBM InfoSphere Warehousing and Smart System Analytics solutions contribute to a Smarter Planet.

  • E-Guide: Managed Services FAQ

    Sponsored by: Pillar Data Systems

    In this FAQ guide Erick Simpson, managed services expert, vice president and CIO of Intelligent Enterprise and MSP University, examines what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services, and more.

  • The Five Critical SLA Questions

    Sponsored by: IBM

    SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.

  • Web User Experience: Common Indicators for Business and IT Collaboration

    Sponsored by: Dell Software

    This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT. 

  • Your Backup Is Not an Archive

    Sponsored by: Symantec Corporation

    Data growth, budget pressure, rising service-level requirements, and new technologies like virtualization strain the capabilities of traditional backup and recovery processes, but recent advances in data protection and management unlock an optimized strategy. Read on to learn more.

  • The Evolution of the Data Center and the Role of Virtualized Infrastructure and Unified 3D Management

    Sponsored by: Hitachi Vantara

    In this paper IDC examines Hitachi's new Virtual Storage Platform and Command Suite management software and explains how they speed the benefits of virtualization and dramatically improve the management of the infrastructure while modernizing the storage architecture.

  • Realize Comprehensive Benefits of Hitachi Virtual Storage Platform

    Sponsored by: Hitachi Vantara

    Hitachi Data Systems Global Services can help transform your data center and experience the maximum value of your Hitachi Virtual Storage Platform. Read on to learn about the ability to increase value and service levels to business, as well as reduce costs and risks with Hitachi Data Systems Global Services.

  • Why Service Level Management is Mission Critical for all IT Service Providers

    Sponsored by: Autotask Corporation

    Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.

  • Virtualization eGuide

    Sponsored by: Hitachi Vantara

    76 of the Fortune 100 trust their data to Hitachi Data Systems, shouldn’t you? The following e-guide showcases how easy it can be to implement virtualization, tiered storage and software to deliver significant economic benefits to the organization.

  • A Practical Guide to Understanding and Deploying Cloud for the Enterprise

    Sponsored by: Hitachi Vantara

    While the promise of cloud is heady, there is confusion about the different types of cloud, what they actually offer, and which will meet stringent business requirements. Knowing when and how best to deploy cloud is critical. This paper focuses on separating the hype of cloud from the “how to”.

  • IBM Tivoli System Automation Application Manager

    Sponsored by: IBM

    IBM Tivoli® System Automation Application Manager offers unsurpassed capabilities designed to help meet high levels of availability for mission-critical composite business applications, reduce unplanned downtime, improve business flexibility, and meet strict SLAs across complex heterogeneous environments. Read on to learn more.

  • Is Your Load Balancer Cloud-Ready?

    Sponsored by: Citrix

    Build a Cloud computing infrastructure with maximum availability, performance and security. This white paper shows how you can support public, private or hybrid Cloud configurations, scale app delivery, and support multi-tenant environments with the best load balancing technology.

  • BSM in the Cloud with Forrester Research, Part 1: Managing an End-to-End View Made Simple

    Sponsored by: Novell, Inc.

    Take advantage of the flexibility and cost reductions virtualizing your environment brings. Remove the risk of a service impacting event and enjoy further cost reductions in management of your virtualized environment. Watch this Novell webcast to learn more.

  • The Truth about Agent vs. Agentless Monitoring

    Sponsored by: uptime software inc.

    This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.

  • E-Book: Smart Virtualization Decisions

    Sponsored by: Dell, Inc. and Intel®

    This e-book provides a roadmap to virtualization success for CIOs and strategic IT. Topics include: how to align virtualization with business priorities, virtualization beyond the server has its rewards, maintaining compliance in virtual environments, and futureproofing your virtualization roadmap.

  • Data Deduplication: An Essential Component of your Data Protection Strategy

    Sponsored by: arcserve

    Data Deduplication is a technology that helps organizations balance opposing demands. Disk based backups can be rolled out in order to reduce the backup window and improve recovery time, and deduplication means the investment in those disk based targets is maximized. Continue reading this white paper to learn more.

  • Remote/Branch Office Data Protection and System Availability

    Sponsored by: arcserve

    There are many approaches to remote office data protection and system availability. This paper describes best practices in using available technologies for protection, recovery and availability of remote or branch office systems, applications and data.

  • Presentation Transcript: Integrating Cloud into Your Infrastructure Planning

    Sponsored by: GoGrid

    So you've heard all the noise about saving capital by using public cloud computing services, but actually integrating with cloud services requires some careful planning. This transcript covers cloud integration and cloud security considerations, and it will set you up the right way to begin integrating with cloud computing services.

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