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Churn Research

  • 2 Real World Case Studies for Intelligent Virtual Agents

    Sponsored by: Serviceaide

    As the never-ending pressure to lower IT costs builds, enterprises are seeing how a shift to intelligent Virtual Agents meets customer demands at a far lower cost. In this report, learn about the real-world applications of Virtual Agents.

  • 2020 Global Customer Experience Benchmarking Report

    Sponsored by: NTT

    Access this ebook to learn how to remain relevant in a complex, changing environment by adhering to 6 CX recommendations and discover the 4 attributes that the top CX performers all possess.

  • 2020 Guide to Customer Messaging

    Sponsored by: Twilio

    This e-book is meant for organizations who wish to communicate relevant, personalized, and timely information through their customers’ preferred messaging channel: from arrival alerts to support chat and much more. Access it here to learn the best practices to help your business messaging exceed customer expectations.

  • 2020 Vision Strategy for Scaling in your Contact Center

    Sponsored by: Inference Solutions

    Access this white paper for 5 strategies to protect your business and adapt to variations in call volume with Inference's Intelligent Virtual Agents.

  • 24x7 Customer Service Without Additional Headcount

    Sponsored by: Serviceaide

    Download this white paper to learn how the IT service desk demonstrates how the internal CX is influenced by the journey through interaction touchpoints, and why achieving this often requires a redesign of company culture, new technology, and modernized processes.

  • 3 Apps Critical to Financial Services

    Sponsored by: Mendix

    With 72% of banking users accessing services and products through mobile platforms, an overwhelming 67% found their experiences unsatisfactory due to poor interfaces and functionality. Download this digital guide to review 3 types of applications financial services need to enhance their product, service, and end-user experience.

  • 3 Strategies to Reduce B2B Churn in Telecom

    Sponsored by: ServiceNow

    B2B is a critical area for telecom—especially with enterprise technology spending on the rise, and the emergence of the cloud, IoT, big data, and other trends. Find out how ServiceNow can help CSPs capitalize on that trend and not fall victim to B2B customer churn and SLA penalties in this white paper.

  • 3-2-1 Contact: The Call Center in a Multichannel World

    Sponsored by: SearchCRM

    There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.

  • 4 Transformative Best Practices for Future-Ready Customer Service Experiences

    Sponsored by: ServiceNow

    In this analyst report from Aberdeen, discover what the best-in-class customer service organizations are doing to stay ahead. Download now to learn more about the top challenges impacting successful CX, and uncover the 4 transformational techniques to take your customer service to the next level.

  • 4 Ways AI Can Help Build an Omnichannel Customer Experience

    Sponsored by: Verizon

    A company with a quality online, and offline, presence is one that lets its customers interact with it no matter where the customer is. Rather than relying solely on humans, companies can deploy AI to help deliver a consistent and accurate experience across channels. Check out this white paper to learn more about omnichannel customer experience.

  • 5 Principles for Enterprise Architects

    Sponsored by: Mendix

    The emergence of wide-ranging tools like cloud, mobile IoT, and analytics has put organizations in a place where they need personnel to effectively lead the implementation. Download the 5 principles of a strong enterprise architect in order to understand digital priorities and how to support them.

  • 5 Rapid-response Digital Marketing Strategies to Win and Keep Customers

    Sponsored by: Avanade

    As businesses struggle through a turbulent economy and more competition than ever, a comparatively easy way to gain customers and earn their loyalty is by improving the experience you offer. Read on to learn 5 quick ways you can augment and improve your strategy for better business results.

  •  Achieving Measurable Gains by Automating Claims Processing

    Sponsored by: Kofax, Inc.

    This white paper identifies seven levels of claims automation and provides a roadmap that can be followed to enhance claims processing for insurance companies worldwide.

  • 10 Steps to a More Social Contact Center

    Sponsored by: Oracle Corporation

    This expert e-guide reveals the actions you can take to manage social media contact more efficiently. Inside, Donna Fluss, founder of DMG Consulting, explains the benefits and limitations of workforce management systems for social media. Bonus: Discover the 10 steps to create a successful call center social media strategy.

  • 10 tips to integrate mobile and social marketing

    Sponsored by: IBM

    In this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels.

  • 11 Habits for Highly Successful BPM Programs: Proven Steps for Getting Started with Process Improvement

    Sponsored by: IBM

    Read this paper for an outline of the steps an organization needs to take to achieve enterprise-wide business process management success.

  • 15 Steps (And More) to Improve the Customer Experience

    Sponsored by: Zendesk

    Customers – they're the lifeblood for many organizations. Which is why keeping up customer experience with the right CRM tools is a necessity. In this expert e-guide, learn 15 steps to improve the customer experience and how to use social CRM tools to your advantage.

  • 15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM)

    Sponsored by: MarketTools, Inc.

    What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results.

  • 2016 Gartner Magic Quadrant for the CRM Customer Engagement Center

    Sponsored by: Salesforce

    Salesforce has been recognized by Gartner as a leader in this report for the 8th year in a row.In the age of the customer, nothing is more important than customer service. Service Cloud customers agree.

  • 3 Pillars of Customer Experience in Today's Connected World

    Sponsored by: Salesforce.com

    Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.

  • 3 Reasons Why CEM Is the Place to Innovate

    Sponsored by: OpenText

    The following webcast intends to clarify the current state of customer experience management and how companies can start powerful initiatives of their own. Tune in now to find out how CMOs and CIOs need to work together to make CEM take flight, what needs to be addressed, and much more.

  • 3 Smart Moves That Slash Intermodal Costs

    Sponsored by: Quintiq

    Even with near limitless intermodal options, planners typically fall back on familiar routes and patterns – regardless of whether or not there's a better way to operate. Fortunately, this resource lays out three smart moves that slash intermodal costs while delivering real planning transparency.

  • 4 Steps to Transforming Your Customer Relationships Using Mobile

    Sponsored by: Appcelerator

    Mobility has fundamentally changed the business world, particularly customer relationships. It has not only changed consumer expectations, but also provides a chance to drastically improve the customer experience. Read on to learn 4 simple steps to improving your customer's experience with mobility.

  • 5 Best Practices for Telling Great Stories with Data

    Sponsored by: Tableau Software

    Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.

  • 5 Steps toward Disaster Preparedness

    Sponsored by: Cisco Systems, Inc.

    For small and medium-sized businesses (SMBs), the impacts of a disaster can result in loss of or lack of access to data, applications, and work facilities. This paper explains five key steps to consider when implementing a program for your company.

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