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  • Management and Automation: Better Together

    Sponsored by: ConnectWise

    Click inside to learn about 2 systems that can be managed as one, to help you offer better SLAs and provide more efficient customer support. Learn how this is possible through the use of automating ticket routing, creating workflow rules to avoid manually handling repetitive tasks, and more.

  • Six Steps to Managed Services Success

    Sponsored by: ConnectWise

    As a managed service provider, the most uncertain times are when your business is expanding, that's why you need a growth plan. Inside, learn 6 steps to finding success with your managed services.

  • Overcome Your Distribution Management Challenges

    Sponsored by: Sage Software

    Find out how to strengthen insight into and control over your company workflows, and learn about the impact of 4 key technology trends on distribution business management.

  • Building a Self-Service Portal to Serve B2B Customers

    Sponsored by: ServiceNow

    In this case study, Automic Software, a business automation company, wanted to use service automation to create an engaging, responsive experience for its own customers. Read on to learn how they was able to achieve these goals and improve their customer service and saw increased productivity from their technical support team.

  • Computer Weekly – 19 December 2017: Navigating through digital change

    Sponsored by:

    In this week's Computer Weekly, IT leaders share the lessons learned and discuss best practice in digital transformation. We find out how SAP is addressing customer concerns about its indirect licensing policies. And we assess whether SME IT suppliers are making headway in selling to government CIOs. Read the issue now.

  • How Impact Estimation can Provide Hindsight in Advance

    Sponsored by: Energized Work

    Investigate how Impact Estimation can help your business make key decisions about complex, ambitious and risky projects before you commit to them.

  • AI: Beyond the hype

    Sponsored by:

    Artificial Intelligence is red hot. But what lies beyond the hype? Once it was big data, then cloud, now it is artificial intelligence, and that sub-set of it which is machine learning, that's generating more heat than light. Is there business value here?

  • Computer Weekly – 17 October 2017: Microsoft CEO Satya Nadella on empathy and innovation

    Sponsored by:

    In this week's Computer Weekly, Microsoft CEO Satya Nadella explains why he has made empathy a key part of technology innovation. We examine the latest news in the ongoing debate over the tax status of IT contractors in the public sector. And we ask if an emphasis on creativity will help attract more young people to work in IT. Read the issue now.

  • Surrey Satellite Technology Enhances Ground Operations With Real-Time Infrastructure Visibility

    Sponsored by: Splunk Services UK Ltd

    Surrey Satellite Technology (SSTL), the world's premier provider of satellites, needed to deploy a tool that would help safeguard the uptime of key services so engineers and researchers had secure access to the IT tools they needed. Find out how Splunk helped SSTL improve their security capabilities.

  • Computer Weekly:Global Ransomware Attack Could Be a Security Wake-Up Call

    Sponsored by:

    In this week's Computer Weekly, we look at the global WannaCry ransomware attack that spread over 150 countries – will it be the wake-up call to take cyber security seriously? Also, find out how Moscow is leading the way in smart city digitisation. And our latest buyer's guide examines customer experience management.

  • MSP Playbook: Maximizing Your Workflow

    Sponsored by: Solarwinds MSP

    In this white paper, MSP market expert Karl Palachuck, demonstrates how your technicians should spend their day, why you need an all-call technician at all times, the importance of consistent real-time reporting, and more. Click into this playbook to maximize workflow in your MSP.

  • The gender pay gap

    Sponsored by:

    This survey of 1,000 UK workers by CV-Library found that the pay gap is still a concern for professionals working in the UK.

  • Deloitte Tech Trends 2017

    Sponsored by:

    Deloitte's annual Tech Trends report identifies the critical developments that are likely to disrupt UK and global businesses in the next 18 to 24 months

  • 2017 IT Priorities in the Nordics

    Sponsored by:

    Benchmark your IT spending plans with our in-depth study of IT spending priorities in the Nordics.

  • Powering Digital Transformation Through the Cloud-Ready Enterprise

    Sponsored by: Riverbed Technology, Inc.

    Digital transformation strategies are being revised to account for the cloud's recently proven viability. Access this IDC report looks at the near-future of cloud enablement and how it is going to impact digital transformation strategies.

  • Ford Motor Company: analysing warranty performance to reduce costs

    Sponsored by:

    This chapter from a book by Gerald Cohen, president and CEO of Information Builders, and Rado Kotorov, chief innovation officer at the same company, explores how Ford analysed warranty performance to reduce costs.

  • Empowering Digital Workplaces

    Sponsored by: Ricoh - HarveyDavid

    Due to the constant influx of new technologies, 38% of employees think that their futures lie in a new job that doesn't even exist yet. Access this report to learn how to leverage this mindset, adapt in rapidly changing times, and ease the incorporation of new technologies.

  • The IoT business model: Reduce inefficiencies, make money with IoT

    Sponsored by: SearchCIO

    The internet of things could revolutionize modern business models, but the quest to make money with IoT requires a major investment in IT resources.

  • Companies tap streaming analytics tools for real-time business view

    Sponsored by: SearchBusinessAnalytics

    In this handbook, uncover how companies are looking to tap into real-time analytics to help speed up the business decision-making process.

  • The Subscription Economy Index Research Report: Which Industries Thrive in the Subscription Economy?

    Sponsored by: Zuora, Inc

    In this Zuora Subscription Economy Index (SEI) research study, learn about how subscription-based business sales have grown, SEI vs. American GDP growth, market trends, top business growth leaders by model, and much more.

  • MicroScope September Ezine

    Sponsored by: MicroScope

    For many, the looming Brexit has stalled IT purchasing all together. But what can your organisation do to counteract this and navigate the complicated matter better than your peers? What does it mean for your employees? Take a look at this article of MicroScope for more information on Brexit's effect on the IT industry.

  • Planning for an IoT Enabled Future

    Sponsored by: ServiceMax by GE Digital

    Click into this guide to learn how IoT is shaking up both service management and field services to varying degrees, and learn how you can prepare your digital transformation strategy for an IoT connected future.

  • Artificial intelligence creeps into business applications

    Sponsored by: SearchDataManagement

    Uncover how artificial intelligence apps and explore how AI, ironically, makes human resources more human. Plus, learn about the many options available to mine valuable customer insights from big data, how chatbots are sales and customer service, and more.

  • Digital Turning Point: Turning Reluctant Channel Partners into Agents of Change

    Sponsored by: MicroScope

    Digital transformation is more than a marketing pitch, it's a step forward into the next generation of channel partnership. Access this channel analysis e-zine to learn how to turn your reluctant channel partners into agents of change.

  • How Cloud Providers Bridge the Gap Between IT and the rest of the Enterprise

    Sponsored by: VMWare and CenturyLink

    While 95% of C-level executives have a 5-year cloud strategy, only 38% have integrated their business and cloud computing strategies. Access this e-guide to get advice from four expert cloud service providers, as well as three considerations to improve your cloud orchestration toolbox.

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