All Research Sponsored By:Oracle Corporation
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How Does Social Customer Service Affect Contact Centers?
In this e-guide, our CRM experts discuss how social media is transforming the way contact centers work. Learn strategies and best practices for implementing a social media customer service plan in your contact center.
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Answering Customer Complaints Gracefully on Social Media
This exclusive e-guide digs into the challenges of implementing a social customer service strategy in your enterprise. Uncover considerations on deciding how the organization should interact with customers, which sector of the company should handle these communications, and more.
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Middleware Automation: What It Is and How It's Used
When introducing microservices, containers and cloud services to your enterprise architecture, consider using automated middleware software and services. In this exclusive e-guide, middleware software experts Calvin Martin and Akbar Aziz discuss what middleware automation is and how it can be used.
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Oracle Introduces Enterprise Manager 12c R5 To Focus On Hybrid Cloud
This exclusive e-guide discusses the new features and improvements of the Oracle Enterprise Manager 12c R5, and how it supports hybrid cloud management. Access now and you'll learn how this management platform differs from previous versions.
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The Landscape Of Today's Application Integration Architecture
Increasingly, business processes are demanding that more information be shared across many tasks, and thus, many applications. This e-guide details what is happening now in application integration architecture and how trends in enterprise architecture, hosting and app development are rapidly changing the landscape.
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Social Media Customer Service: Where Companies Go Wrong
This exclusive e-guide explores the disconnect between customer service and social media in companies both large and small. Uncover the risks of ignoring customer service on social media, and learn expert tips to get it right.
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Cloud Deployment Elucidates Pros and Cons for Legacy Applications
There are many common mistakes organizations make when deploying applications in the cloud—and each differs in severity. Read on to discover several commonplace mistakes made in cloud application deployment, as well as determine the pros and cons of legacy applications that the cloud elucidates.
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Best Practices for Creating Quota-Busting Sales Reps
Research shows that sales reps are not delivering revenue performance that their managers are counting on. In this expert e-guide, uncover the latest strategies and technologies to help your sales reps transition from always coming up short to crushing their sales quota.
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10 Steps to a More Social Contact Center
This expert e-guide reveals the actions you can take to manage social media contact more efficiently. Inside, Donna Fluss, founder of DMG Consulting, explains the benefits and limitations of workforce management systems for social media. Bonus: Discover the 10 steps to create a successful call center social media strategy.
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SPM - Beyond Commission: Ahead of the SPM Maturity Curve
Companies need a more sustainable approach to sales. Learn why organizations that use analytics achieve 20% better quotas.
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CPQ - Get More From Your Reps and Your CRM Investment
Are you really getting all you can from your sales team? Learn to maximize your CRM investment for greater productivity.
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CPQ - Oracle CPQ Cloud and Salesforce.com Integration
Learn about the robust integration between CPQ and Salesforce, and find out how it drops quotation interval and more.
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CPQ - Data Sheet: Oracle Commerce and CPQ Cloud
Simplify the sales process. Find out how two products combine to make a buyer's path easy with faster quotes and more.
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CPQ - CPQ Cloud for Channel Sales
Discover a solution that streamlines the entire sales process, from opportunity to quote to purchase.
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CPQ - How Modern CPQ Supercharges Sales Productivity
Find out how modern cloud CPQ allows you to close more deals by giving sales more time for the actual selling process.
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SALES CLOUD - Moving Beyond Traditional Salesforce Automation
Access to read an expert discussion on the five pillars of digital disruption, how to leverage modern data and more.
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SALES CLOUD - Nucleus Research: ROI Case Study on Batesville
Batesville's aging custom app limited managers' visibility into company data. Learn how a new cloud achieved 110% ROI.
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SALES CLOUD - A Day in the Life of a Modern Sales Organization
Find out how cloud sales solutions can help you sell more, learn more and grow more in this video introduction.
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SALES CLOUD - How to Drive Revenue With a Modern Sales Cloud
Learn how today's sales cloud boosts profits by letting you target more efficiently, optimize your territories and more.
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5 Tips to Improve Sales Performance
From strategies to analysis, learn what top companies are doing in this modern best practices guide.
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eBook: Modern Sales in the Cloud
Today's customer expects more. Learn to evolve with a suite of applications and access to service thought leaders.
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CPQ Cloud: Sell More. Sell Faster.
Customers want quotes fast. Learn how organizations have streamlined the process and eliminated human error.
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How LexisNexis Empowers Its Service Team
Find out how LexisNexis keeps customers happy and empowers employees with simpler interfaces on mobile and desktop.
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Execute a Roadmap to Modern Customer Service Strategy
Every company wants to be a service leader but few know how. Discover the best way to get there, with help from experts.
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Roadmap to Modern: How to "Get Going"
Big journeys start with one step. Discover how to "get going" in modern service with a multi-channel initiative.