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  • Buyer's Guide to Choosing The Right Remote Support Tool

    This buyer's guide can help you select the remote support tool that will work best for your organization. Inside, explore five critical purchase considerations you should focus on before you make a final decision.

  • Prioritize Support Services to Rise Above the Competition

    60% of users say that support teams provide unsatisfactory service. IDC found that many support teams are reactive rather than proactive, with nearly 30% of support providers valuing cost over customer satisfaction.

  • The Importance of Remote Customer Support in a Shift-Left World

    More companies are using a "shift-left" approach to customer support – that is, to lower levels of support – and moving repetitive work to self-service. But how can the work be shifted smoothly without adversely impacting customers? Learn how remote support can meet evolving support needs in a shift-left world.

  • How User Experience Monitoring Can Benefit Help Desks

    The rise of mobility has created myriad issues for the IT help desk. In this expert e-guide, learn how you can give your help desk the support it needs in the mobile era.

  • Explore the Changing Contact Center Landscape

    New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work.

  • The changing role of ITSM in the Digital Age

    With the big push towards digitization happening right now, as well as supporting new technologies such as agile IT and BYOD, there are some major changes necessary in the ITSM role. Continue reading this expert guide for tips on remaining ahead of competition as an ITSM, with topics including the modern impact of Big Data, IoT, and DevOps support.

  • How to keep up with technology trends as a modern CIO

    The road ahead for IT service managers is changing drastically as organizations become increasingly digital. Will you be able to keep up with rapid technology trends? Access this guide for tips on how to incorporate ITIL in your digital journey, and tips on how to become an IT service manager or CIO who is able to pivot easily with the times.

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