There are major changes happening in the ITSM role. Are you keeping up?
Organizations everywhere are digitizing quickly. “Uber” has gone from the name of a ride-sharing service to a verb. To “uber” is to disintermediate and gain competitive advantage using some form of digitization. Are you moving toward this path? Is someone in your field on their way to moving toward this path?
With this big push towards digitization happening right now, as well as supporting new technologies such as agile IT and BYOD, there are some major changes necessary in the ITSM role.
Continue reading this expert guide for tips on remaining ahead of competition in the ITSM field, with topics including the modern impact of Big Data, IoT, and DevOps support.