All Research Sponsored By:ServiceNow
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Guide to building an effective employee experience strategy
As companies continue to prioritize employee experience, many are still running into challenges understanding the wants and needs of their staff. But with risks such as wasting money on poor HR software, how can organizations better keep up? Take a look at this guide to learn more.
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Magic Quadrant for Enterprise Low-Code Application Platforms
Dive into this Gartner analyst report to compare and contrast the leading LCAP vendors in the global market, and discover the platform characteristics your organization needs to prioritize.
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Boost Engagement and Productivity with Employee Experiences
In a world defined by rising costs, increasing compliance, and the war on talent, how can you stay at the leading edge? Access this e-book to discover why investing in the manager experience gives your people the tools to boost engagement and productivity.
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Accelerate Impact. Accelerate Success.
Digital transformation has become critical for the success of businesses. However, as organizations seek to optimize their technology and investments, many have run into challenges. That’s where enterprise shared services and Global Business Services (GBS) come in. Access this white paper to learn more.
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What Is Risk Management and Why Is It Important?
Risk is an inherent counterpart to reward, and anyone who takes part in business of any kind needs to understand what risk is and how to manage it. This e-guide provides a breakdown of what risk management is and why it is important, examining risk from different angles in order to compose a comprehensive view. Read now to learn more.
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Ultimate guide to customer service for businesses
Understanding your customers’ needs – and their desires – can improve customer retention and create a predictable source of revenue but doing so requires constant care and attention. Download this custom TechTarget e-Guide to unlock tips, tricks, and best practices and give your customer service the boost it needs to thrive in 2023.
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2022 Gartner® Critical Capabilities for IT Service Management Platforms
Read to learn about Gartner's key findings, recommendations, and other insights on the IT service management platform market that ServiceNow views as invaluable This paper also explains why Gartner scored ServiceNow's ITSM platform higher than any other platform.
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Now on Now: How we use HAM to streamline and automate the ITAM process in IT and cloud hosting
IT environments have never been so dynamic, with business models, operating models and workforce paradigms changing fast. But you can stay in control with ServiceNow® Hardware Asset Management (HAM), creating visibility over your hardware, software and cloud resources.
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Why stellar IT services start with automated infrastructure visibility
To deliver IT services with speed, consistency and accuracy, you need complete visibility across your infrastructure. Read this e-book to learn how you can automatically discover your IT infrastructure and map it to the digital services you provide, on the same cloud platform.
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Thwart cyberthreats fast with security operations + AIOps
Security operations are often managed in silos—prone to human error, manual processes and minimal visibility. So how can you protect your data effectively while maximising efficiency and optimising resources?
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Silo busting in IT services and operations is good for the business – and team satisfaction
Read this e-book to learn how you can unify IT services and operations to increase productivity by 30%, resolve IT issues 75% faster, and save your organisation an average of $4.5M a year. You’ll see why connecting people and processes can drive transformation and innovation while giving your teams more job satisfaction than ever.
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The new world of digital workplace services
What if you could rapidly digitize key employee processes to better engage and delight your employees, even as their expectations continue to rise? That’s the power of ServiceNow Workplace Service Delivery. Access the e-book to learn more.
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The power of space management
How can you give your employees the flexibility and freedom to perform at their best? By building a workspace that works for everyone—improving experiences while lowering costs. Read this e-book to learn more.
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What you Need to know about Upcoming ESG Regulations
This KPMG and ServiceNow white paper explores how ESG disclosures can enable your organisation to create impact in reducing carbon footprints, managing climate risk and driving cultural change. Read it now to see how you can get your people and processes ahead of the latest regulations.
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The CIO’s guide to Aligning Technology and Business Strategy
Get this guide to learn how you can solve your biggest problems by coordinating your business strategy with the right technology. With the right digital tools, you can scale your business, fast.
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The Business Case For Low Code: Automate Any Process Faster, Easier, And More Efficiently
Access this white paper to explore why you should consider low-code solutions to keep up with the competition.
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Turbocharge your Project Management Office
Read this new e-book to learn how to turbocharge your project management office. You’ll see how the top 10% of PMO maturity organisations are more likely to report revenue growth and higher customer satisfaction.
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The Great Optimization
Find out in this e-book how adopting hyperautomation as a business strategy can help you realize greater experiences, intelligence, and efficiency across your organization.
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ServiceNow Video 2
Tune in to this short video to learn why your organization should get started empowering your team members with low-code solutions, all while reducing cost and increasing efficiency.
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ServiceNow Video 1
ServiceNow’s Field Service Management application helps organizations manage work tasks performed on location. This brief demo shows how the service works with examples of how to minimize time to resolution with things like an POS network outage and how to schedule a variety of assignments for completion. Watch the demo.
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The Importance of Low-Code Developer Tools to Hyperautomation Technologies
Explore in this IDC white paper the key challenges of adopting low-code development tools within an organization, and the best practices organizations should follow to facilitate collaboration between enterprise IT-based developers and LOB low-code developers.
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ServiceNow Video 1
Watch this short video to learn how ServiceNow can help your organization jumpstart your hyperautomation journey, using the Now platform as a foundation for connection across teams and systems.
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Project Portfolio Management 101
As your business adopts new technologies and processes to stand out in the evolving marketplace, ensuring strong project portfolio management (PPM) becomes crucial. Check out this white paper for a PPM deep dive.
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The Essence of a Customer Experience Strategy
Most customer experience (CX) strategy documents that Gartner reviews define the current state and the detailed steps needed to move to an intended future state, but they fail to include the essence of a good CX strategy. Read this analyst report to learn about the 3 essential elements of a successful CX strategy and how you can implement one.
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How to choose an HR software system in 2023: A complete guide
Amidst the Great Resignation, hybrid work, and the prioritization of employee experience, the pressure to implement an effective HR software system has never been higher. But with so many solutions on the market, it can be difficult for organizations to know which fit their expectations. Browse this guide to learn more.