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  • ServiceNow and Cloud HCM Platforms

    Explore the potential benefits of complimenting your ServiceNow environment with a cloud HCM, and tips for getting started, in this eBook.

  • Virtual showroom with extended functionalities and secure, automatic documentation

    In this product overview, learn about ServiceNow’s new offering: The augmented reality showroom, and how it can help you share new products without having to travel, launch products faster, and more.

  • IT Operations Management Book of Knowledge

    Monthly, weekly, sometimes daily, new features and capabilities are being pushed out. The code is never static. This all means one thing: IT operations management is now the focal point of business stability. Learn how to prioritize IT operations’ needs in this extensive guide. Download the guide here.

  • Security Operations Book of Knowledge

    When security operations are digitally transformed, it becomes possible for your security operations center leaders to obtain a clear view of your organization’s security posture, assess risk and focus on the right incidents and vulnerabilities. Jump into this e-book to see how ServiceNow users are transforming security operations experiences.

  • The Total Economic Impact of ServiceNow Security Operations

    With the growing complexity and volume of cyberattacks, organizations will become more vulnerable to security threats. You need security orchestration tools that can connect security and IT teams for faster and more efficient response to security incidents. Access this Forrester report to get the facts on ServiceNow’s Security Operations.

  • 5 Steps to Successfully Deploying a Healthy CMDB

    Healthy CMDB deployments don’t just happen—they require detailed, thorough planning. Access this white paper to learn how ServiceNow organizes successful CMDB deployments into 5 logical stages, allowing you to prepare and execute each step with the care and preparation needed.

  • Normalize discovered software for effective software asset management

    Software Asset Management (SAM) is taking software strategies by storm. However, your view of SAM might be clouded with confusion. In this best practice guide, learn the basics about SAM, software normalization, software discovery data, and how to get started with it all today. Download the best practices here.

  • Western & Southern aligns IT investment with financial services business strategy

    For many companies, 2021 is all about aligning IT resources and investments with business strategy. In this case study, learn how ServiceNow helps businesses by handling the full IT program lifecycle—from initial ideation to final delivery—allowing for better decisions and more effective execution. Read the case study here.

  • Enterprise agility

    Competitive pressures are constant, regulatory requirements get ever tighter, and advancements in technology drive the need for continuous reinvention of your customer offerings and internal operations. Sound familiar? Use this guide to learn how to turn understanding into action with Performance Analytics.

  • How to Deliver Smart, Responsive IT Services in an Always Changing World

    Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in an ever changing world. Open up this white paper to explore how to boost ITSM tools with machine learning, chat bots and analytics.

  • A Practical Approach to ITIL 4 Adoption: 10 Mistakes to Avoid and 10 steps to Follow

    Many common mistakes in an ITIL adoption start with those who do not fully understand what ITIL is, how it should be used, and the extent to which it can improve IT service delivery and support. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps you can follow for your ITIL adoption.

  • The Big B2B2x Opportunity for CSPs

    B2B2X is a new business model in which a telecom service provider is primed to deliver services to any number of end users. 5G is accelerating the growth of B2B2x, and enterprise customers are facing radical digital transformation as a result. Examine this white paper to understand why CSPs need to become more than connectivity providers.

  • Veolia Aligns IT Operations with Global Service Strategy and Business Goals

    This case study shows how one leading vendor was able to help a global water, waste and energy management company align local IT operations to its global service strategy and business goals and learn how you can do the same in your organization. Open to read more.

  • ServiceNow Risk & Compliance: Advancing GRC, Risk & BCM

    Download this Forrester Total Economic Impact Report for exclusive insight into the efficiencies and advancements in governance, risk and compliance (GRC), vendor risk management (VRM) and business continuity management (BCM) with ServiceNow Risk and Compliance – as well as an analysis of costs.

  • Building To The Future

    In a panel around financial services technology hosted by Reuters, leaders from Lloyds Banking Group and ServiceNow discussed the forces of change impacting the industry, the efforts of payments transformation, and other topics. Explore some of the highlights from their conversation in this white paper.

  • Turbocharge your project management office

    Project delivery is still unpredictable—in fact, it’s a growing issue. According to new industry research, more than 12% of project investment is wasted due to poor project performance. In short, PMOs are lacking the tools needed to prioritize project demands. Use this guide to explore the various ways PMOs are regaining control and visibility.

  • Supercharging Healthcare’s Digital Evolution

    Open up this whitepaper to check out some digital transformation success stories from healthcare organizations and how they are using tech to improve how patients access care, how clinicians deliver it, and how IT teams deliver support.

  • Ensure Resiliency for Critical Healthcare IT Services

    The tasks facing IT professionals have increased in just the past few years. The shift to more mobile technologies has created more systems to monitor, more points of access to sensitive information, and more workflows to maintain. Open up this white paper to explore 3 strategies you can adopt in your organization to improve your IT investments.

  • Customer Service for Communications Service Providers

    For telecom organizations, delivering an exceptional customer experience is as important as making sure their network is operating normally. Read this e-book to see how using a customer service management solution, like ServiceNow’s, can help CSPs provide proactive customer service, boost overall resiliency, and more.

  • Delivering Enhanced Customer Value Through Servitization

    Manufacturers must deliver new services to meet the demands of the experience economy. In this IDC white paper, analysts discuss new service business models and how they can help deliver enhance customer value through servitization.

  • Reimagining Service Assurance in Telecom

    As the telecom ecosystem expands, it has become increasingly complex to deliver high-quality, reliable service. But for an industry that increasingly relies on service assurance as one of its competitive differentiators, getting it right has never been more critical. In this white paper, learn CSPs can reimagine service assurance.

  • How Digital Workflows Enable Manufacturing Servitization

    As more products become commoditized, manufacturers are looking for new ways to differentiate themselves from their competitors—leading to a growing interest in servitization. Learn how you can get started with servitization—with the help of ServiceNow—in this white paper.

  • A Catalyst for a Healthier Future: COVID-19 Vaccine Management Orchestration

    This white paper focuses on all aspects of COVID-19 vaccine management, offering up suggestions for connecting workflows from distribution to administration to monitoring. Open now to read up on key goals for the vaccine, how to approach vaccine management and more.

  • Customer Experiences Matter—More Than Ever

    Today’s customer expects instant, intuitive and seamless interactions, every time. To achieve this, investments must extend beyond engagement channels. Download this infographic to see how using a digital workflow solution, like ServiceNow’s, can help you go above and beyond to deliver a top-notch CX.

  • Driving Customer Loyalty For Manufacturers

    Digitizing the entire value chain can offer manufacturers a lot of benefits. But overcoming the challenges it takes to actually do that can feel impossible. See how ServiceNow can help manufactures get started in this eBook.

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