All Research Sponsored By:ServiceNow
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Modernize ERP Systems And Accelerate Transformation
Modernize your ERP systems and accelerate transformation with ServiceNow's low-code workflows and GenAI capabilities. Download this eBook to learn how to optimize ERP processes, transform ERP innovation, unlock ERP value, and more.
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Modernize IT services and operations with AI
Discover simple ways to help employees work smarter and more efficiently with AI-powered service operations. In this e-book, you’ll learn how to expedite IT agent support, enable time-saving self-service and automate IT issue resolution on a single, unified platform.
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IDC Embedding AI Into Technology Strategy: Five Steps to Impact
How can you modernize IT experiences AND empower employee productivity? Say YES to both by building an AI-enabled IT foundation. Embed AI into your technology strategy and take the first steps to unlocking new efficiencies and innovation. Get insights on automation and AI from this IDC Spotlight.
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Advancing your risk management maturity
Maturing your risk management programs is vital for meeting enterprise-wide objectives. Get insights on how you can raise the maturity level of enterprise risk management. You’ll discover how your teams can make decisions that lead to greater outcomes, by connecting business and IT with a common language on a single platform.
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IMPACT AI: 2024 WORKFORCE SKILLS FORECAST
In this analyst report, discover how AI-driven algorithms and analyst experience predict how generative AI (GenAI) and related technologies will transform how people work.
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Cultivating growth and enhanced productivity amid economic uncertainty
In this e-book, discover how cultivating growth and enhanced productivity amid economic uncertainty can be made simple with the support of AI solutions.
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Deliver great talent development experiences to fuel business growth
Optimize employee growth and development to drive retention and business growth. Learn how a unified career hub can help leaders make smarter talent decisions, managers empower employee growth, and employees plan their career journeys. Read the e-book for a dynamic AI-powered approach.
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Simplify app creation for business users
Creator Studio brings app creation to the hands of anyone in your enterprise. Watch this 4-minute video to see an app creation use case in action: Building an app to help provide recognition gift cards for an outperforming team in a matter of minutes.
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Customer Service Insights in the GenAI Era
To state that the customer experience is critical for business growth is an understatement. In a recent survey, almost 70% of respondents claimed they would switch brands simply based on customer service. With that much on the line, ensuring your CX team is fast, efficient, and empathetic is the key. Watch this webcast to learn about this trend.
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Journey to modernizing IT services and operations
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Innovate with Intelligent Automation and Low Code
In order to stay competitive, organizations must have the flexibility to keep up with changing customer demands, solve complex issues, and the capability to digitize processes. However, if manual processes and siloed systems are preventing that, you need to adapt. Read on to see how low-code and automation can be the answer you’re looking for.
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Reimagining IT service delivery and operations no matter what comes your way
Discover three powerful ways you can reimagine IT services and operations when you break down silos between these two IT workflows. Learn how you can fix IT issues faster while reducing costs, scale IT to support employee needs, and deliver more resilient and compelling service experiences.
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5 findings about the customer experience landscape in the GenAI era
Consistently delivering a top-notch customer experience across all touch points in your organization is extremely tough. There are challenges to overcome like increased customer expectations and the pressure to reduce costs. To manage this, businesses are turning to automation and AI to optimize the workforce. Read on to learn more about it.
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Putting People First
While AI technology continues to flourish in today’s marketplace, businesses have a fantastic opportunity to learn how to utilize AI in combination with human intelligence to create a modern and efficient customer experience. When combined correctly, this strategy is transforming the CX for customers and businesses. Watch this video to learn more.
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3 Paths to Faster Growth with Low Code Development
Low-code development platforms enable faster innovation and growth by expanding the developer pool. To learn more, read this paper on how low-code development can accelerate your digital transformation.
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Application Development Maturity Assessment
Are you ready to drive business results and get more done with low-code tooling on the ServiceNow Platform? Take this assessment to uncover key next steps and best practices no matter where you are on your journey.
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Unify Customer Experience
When it comes to creating a sustainable and unified customer experience, consistency and uniformity are the keys. However, for organizations with multiple locations, delivering a consistent CX can be hard. Overcoming the challenges of varied data models and silos requires the right solution. Watch this video to see what that solution is.
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Simplify your field service technology selection
For organizations looking to upgrade their field service management offerings, there are many benefits to an initiative like this. Whether it’s optimizing scheduling, improving CX, or having the ability to offer connected field service and outcome-based contracts will give you the advantage you need. Read this Gartner report to learn more.
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Navigate the era of new customer expectations
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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NAVIGATING THE TIDES OF CHANGE: THE NEED FOR EVOLUTION IN CUSTOMER SERVICE EXPERIENCE
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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The Forrester Wave: Customer Service Solutions, Q1 2024
The Forrester Wave report for Q1 2024 assesses 12 key customer service solutions providers across 39 criteria. It highlights the need for solutions that automate simple tasks, aid agents in complex issues, and enhance efficiency. Access the report to learn how top vendors stack up and get guidance on selecting the right solution for your needs.
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IDC 2023 SaaS CSAT Award for Field Service Management (FSM)
ServiceNow clinches the 2023 SaaS CSAT Award for Field Service Management, per IDC. Leading in customer satisfaction in the SaaS Path Survey, it outperforms in FSM with a trusted brand, easy implementation, and superior features. With 59% of firms upping FSM investment, the full IDC report details ServiceNow's top-tier solution.
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Value Calculator
Backed by research conducted by Forrester, this value calculator tool allows you to get a precise estimate of the business value you could achieve with ServiceNow. Access the calculator now, and gain access to a monetary evaluation of how ServiceNow could help your business.
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Scheidt & Bachmann Achieves Operational Excellence With ServiceNow
Schiedt & Bachmann is a leading parking solutions provider but needed to scale up its digital services as it expanded its global subsidiaries and needed to manage 5,000 customers and almost 11,000 car parks worldwide. Watch how ServiceNow and Schiedt & Bachmann made it all happen in this short video.
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Scheidt & Bachmann Achieves Operational Excellence With ServiceNow
Schiedt & Bachmann is a leading parking solutions provider but needed to scale up its digital services as it expanded its global subsidiaries and needed to manage 5,000 customers and almost 11,000 car parks worldwide. Watch how ServiceNow and Schiedt & Bachmann made it all happen in this short video.