ComputerWeekly.com Research Library

Powered by Bitpipe.com

All Research Sponsored By:ServiceNow

  • Turbocharge Your Project Management Office

    Find out how to accelerate project delivery and drive continuous improvement throughout your portfolio's lifecycle with advice on how to tackle some of the top challenges currently facing your IT project management office.

  • Case Study: How TransAlta Keeps Their Lights On

    TransAlta, a Canada-based energy provider, is built around providing its customers with the power they need, wherever and whenever they need it. Learn how TransAlta ensures optimal IT engagement, visibility, and performance through a collection of IT service and self-service platforms – and how they ultimately reduced service outages by over 80%.

  • Transforming IT into a Catalyst for Business Growth

    Discover how ServiceNow's Change and Governance framework can help establish a higher degree of change clarity, regulatory compliance, and ultimately increase the visibility and strategic value of the entire change portfolio.

  • The True Impact of ServiceNow IT Business Management

    Download this study from Forrester to learn about the potential ROI of ServiceNow IT Business Management (ITBM) software and explore the benefits, costs, and risks associated with an ITBM investment.

  • Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System

    Legacy IT service management (ITSM) systems aren't always able to keep up with today's business pace, but some organizations are still clinging to their old systems. Inside this white paper, learn why IT modernization might not be as difficult as you think – and why it's a necessity now more than ever.

  • Crossing the Legacy ITSM Chasm

    This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.

  • Go Live Fast With ServiceNow ITSM

    Read about a cutting-edge ITSM platform that uses graphical tools to configure and deploy new applications – all without any installation steps or having to write additional lines of code.

  • Unlocking PPM's Full Power: HealthPartners Case Study

    Discover how a national healthcare provider rose from the ashes of its legacy IT desk to build out a new service management and PPM platform that could keep up with their growing pains.

  • Digitally Transform Customer Service Management

    Choosing the right customer service platform can be complex, which is why ServiceNow looped together 5 best practices to help you make the right decision. Download this e-book to uncover expert tips and discover why self-service, automation, and multi-channel support are essential for your next customer service platform.

  • Service Visibility: Your Green Light to a Clear Road Ahead

    Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery.

  • Define IT Services for Future Success

    Download this white paper for a look into IT services best practices, action plans, and other resources designed to help whip your IT service quality into shape – and perhaps meet idealist IT goals in the process.

  • 3 Business Challenges You Can Solve Using No/Low Code App Dev

    Download this resource to learn how a no/low code development platform can help your developers quickly, build, test, and deploy applications without writing a line of code – saving time and money.

  • Virgin Trains Streamlines Processes with ServiceNow to Transform the Rider Experience

    Virgin Trains was looking to transform their rail experience by delivering a consistently positive customer experience. In this case study, discover how Virgin Trains successfully transformed their customer experience with ServiceNow, and decide if a customer service platform from ServiceNow is right for you.

  • Eliminate Business Service Outages by Moving to Service Aware IT Operations

    In this guide, find out how combining IT operations management (ITOM) and IT service management (ITSM) models can break down heavy operational siloes, giving IT teams more clarity into operations, infrastructure, and ultimately, their business impact.

  • Driving Digital Transformation and Business Value with ServiceNow

    Click inside to explore the findings of a Forrester Consulting Total Economic Impact survey, designed to examine the business benefits of deploying ServiceNow's Now Platform – and the platform's ultimate impact on larger digital transformation initiatives.

  • Improve Business Agility Through Platform Consolidation

    Flip through the findings of a Forrester survey that canvassed over 360 IT decision makers to learn how they're consolidating existing IT and application development platforms to further greater digital transformation objectives.

  • Populate and Maintain your CMDB with ServiceNow Discovery

    Inside this CMDB playbook, learn how to set up your ServiceNow Discovery environment in a way that keeps your current configuration management list up-to-date and reliable.

  • The Road to Transforming the Customer Service Experience

    According to Forrester, 63% of consumers will stop doing business with a brand due to poor customer service. In this white paper, learn how to prevent customer dissatisfaction, and uncover the essential features of a competitive customer service strategy.

  • The Three Customer Service Megatrends In 2019

    In this analyst report from Forrester, discover the ways in which automation is changing the world of customer service for the better. Find out why customer service organizations must adjust their strategies to leverage automation and deliver experiences in line with customer expectations.

  • The EHR Imperative: Eliminating Outages and Combatting Cyberattacks to Improve Patient Care

    Download this white paper to learn how healthcare organizations can better pinpoint and remediate service outages as well as security incidents and vulnerabilities impacting components of their IT infrastructure, while ensuring compliance with strict regulations for health data security and privacy.

  • Workflow Fundamentals For Clinical Excellence and Improved Care Outcomes

    Today, workflows are a cornerstone for delivering medical excellence and improved patient outcomes. Download this white paper to find out why clinical workflows that support the capture and seamless transition of clinical and business data are paramount.

  • Accelerating Security Response

    Financial institutions have long been leaders in information security, spending a significant amount of their IT budgets on safeguarding their companies. While they have always been working on reducing threats, new challenges continue to emerge. In this white paper, learn about some of the new challenges financial institutions are facing.

  • Rethinking Physician Onboarding: How to Get Physicians Up and Running Fast

    Download this e-book to explore the way hospitals use an HR help desk to reduce the time it takes to onboard new physicians and coordinate complex processes across both the hospital enterprise and many external entities.

  • The Journey Towards Optimized IT Operations

    In this collection of data points and industry surveys, read through some of the challenges and opportunities multi-cloud is forcing IT operations teams to come face-to-face with – and what's setting apart the winners from the losers.

  • Next-Generation ITAM

    Based on global research and industry expertise, find out what technology choices, processes, and policy shifts are giving front-running ITAMs the ability to keep pace with the latest digital assets.

Bitpipe Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other

ComputerWeekly.com Research Library Copyright © 1998-2019 Bitpipe, Inc. All Rights Reserved.

Designated trademarks and brands are the property of their respective owners.

Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.