All Research Sponsored By:ServiceNow
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Why high-performing organizations prioritize flexible delivery
In this analyst report, find out why hybrid approaches have become king in the modern workplace… and why flexible delivery is becoming the difference maker for leading organizations.
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HR leadership for a new business era
As organizations digitally transform, HR leaders must develop new skills to drive business change, leverage data and AI, and improve employee experiences. Download this e-book to learn how HR innovators are reshaping the function to support the future of work.
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Turn Your Strategy Into Reality
In this infographic, you'll discover how to align your organization's strategy and work to deliver the outcomes that matter most. Read on now to learn about ServiceNow's Strategic Portfolio Management solution and how it can help you build true organizational agility.
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ServiceNow Video
Automation exists to help organizations refine their workflows to save time and resources. But what good is automation if your automation process itself is fragmented and inefficient? Watch this explanatory video now to see how Automation Center serves as the modern IT leader’s single source of truth for automation across the enterprise.
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The AI Platform For Business Transformation
Explore how ServiceNow's AI-powered platform can revolutionize your business. Learn how to leverage generative AI, boost productivity, and deliver exceptional customer and employee experiences. Read the e-book to discover the power of an integrated AI platform.
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Think BIG How Intelligent Automation And Genai Fuels Agility And Maximizes Efficiency
Discover how intelligent automation and generative AI can fuel agility and maximize efficiency in your organization. Explore the transformative impact of these technologies on app development, productivity, and innovation. Learn how to embrace AI-powered solutions and seize the opportunity to elevate your business. Read on to learn more.
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M&T Bank Empowers Change With Technology Innovation
M&T Bank uses ServiceNow's ITSM, ITOM, Security Operations, Financial Services Operations, and App Engine to enable technology innovation and empower change. Learn how ServiceNow helps M&T Bank drive community impact in this customer case study.
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Maximizing the Business Value of AI with a Digital Platform
As companies enhance digital capabilities, maximizing AI value is critical. This IDC report explores how a digital platform approach can help organizations drive business impact through AI, improve customer experience, and achieve better outcomes. Download the full report to learn more.
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The Business Case For Low Code: 4 Strategies To Build Apps Faster While Governing At Scale
Accelerate digital transformation with low-code solutions that empower citizen developers and streamline app development. Learn how ServiceNow's Creator Workflows can help your organization build apps faster, scale without sprawl, and modernize legacy systems. Read the White Paper to learn more.
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Drive Agility And Speed At Scale
Discover how intelligent automation and low-code development can help your organization drive agility and speed at scale. Learn to optimize processes, empower developers, and scale innovation safely. Read the full white paper to explore these strategies.
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Revolutionizing The Low-Code Experience: The Power Of Generative AI
Discover how generative AI can revolutionize low-code development and boost developer productivity. Learn about the 4 key forces driving GenAI adoption and 4 best practices for getting started. Read the full report to unlock the power of GenAI for your enterprise.
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Frictionless Experiences
This analyst research report explores how leading businesses are using AI and automation to deliver frictionless customer experiences that boost CX outcomes, reduce costs, and drive revenue growth. Read the full report now to learn about the strategies and best practices that can drive long-term success for your customers and your business.
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Xerox embraces ServiceNow to transform service delivery for customers
Working with ServiceNow and CareAR, Xerox has transformed its field service management. Xerox has reduced the number of trips technicians need to take out in the field by 50% by leveraging AR technology that enables customers to solve issues themselves. Watch this video to learn more about the partnership.
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Simplify Your Field Service Technology Selection
Explore the capabilities you need for automated scheduling, in the 2023 Gartner® Market Guide for Field Service Management.
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Deliver great talent development experiences to fuel business growth
Optimize employee growth and development to drive retention and business growth. Learn how a unified career hub can help leaders make smarter talent decisions, managers empower employee growth, and employees plan their career journeys. Read the e-book for a dynamic AI-powered approach.
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Simplify app creation for business users
Creator Studio brings app creation to the hands of anyone in your enterprise. Watch this 4-minute video to see an app creation use case in action: Building an app to help provide recognition gift cards for an outperforming team in a matter of minutes.
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Customer Service Insights in the GenAI Era
To state that the customer experience is critical for business growth is an understatement. In a recent survey, almost 70% of respondents claimed they would switch brands simply based on customer service. With that much on the line, ensuring your CX team is fast, efficient, and empathetic is the key. Watch this webcast to learn about this trend.
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3 stages for optimizing it services and operations
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
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Unleash productivity across the enterprise with GenAI
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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ServiceOps 2024: Automation and (gen)AI-powered IT service and operations
ServiceOps just makes sense. It is practical and makes everyone’s job easier… but how can you adopt without requiring major disruption in day-to-day realities? Find out in this research report.
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Embedding AI Into Technology Strategy: Five Steps to Impact
In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Measuring value to deliver value
Businesses need relevant metrics to monitor and manage project value from the outset. But how do they do that? Read on for the answer.
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Transform Work with Business Agility
To learn how to develop and support a scalable investment strategy for digital product development, check out this video by ServiceNow.
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5 findings about the customer experience landscape in the GenAI era
Consistently delivering a top-notch customer experience across all touch points in your organization is extremely tough. There are challenges to overcome like increased customer expectations and the pressure to reduce costs. To manage this, businesses are turning to automation and AI to optimize the workforce. Read on to learn more about it.
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Putting People First
While AI technology continues to flourish in today’s marketplace, businesses have a fantastic opportunity to learn how to utilize AI in combination with human intelligence to create a modern and efficient customer experience. When combined correctly, this strategy is transforming the CX for customers and businesses. Watch this video to learn more.