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  • Simplify your field service technology selection

    For organizations looking to upgrade their field service management offerings, there are many benefits to an initiative like this. Whether it’s optimizing scheduling, improving CX, or having the ability to offer connected field service and outcome-based contracts will give you the advantage you need. Read this Gartner report to learn more.

  • Navigate the era of new customer expectations

    For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.


    The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.

  • 3 Ways to Acceslerate Productivity and Innovation in the Enterprise

    This ServiceNow white paper details 3 ways to accelerate enterprise productivity and innovation, including connecting processes, hyperautomating tasks, and orchestrating workflows. Read the full paper to learn how you can drive faster decisions, save time and money, and empower employees.

  • The Forrester Wave: Customer Service Solutions, Q1 2024

    The Forrester Wave report for Q1 2024 assesses 12 key customer service solutions providers across 39 criteria. It highlights the need for solutions that automate simple tasks, aid agents in complex issues, and enhance efficiency. Access the report to learn how top vendors stack up and get guidance on selecting the right solution for your needs.

  • IDC 2023 SaaS CSAT Award for Field Service Management (FSM)

    ServiceNow clinches the 2023 SaaS CSAT Award for Field Service Management, per IDC. Leading in customer satisfaction in the SaaS Path Survey, it outperforms in FSM with a trusted brand, easy implementation, and superior features. With 59% of firms upping FSM investment, the full IDC report details ServiceNow's top-tier solution.

  • Value Calculator

    Backed by research conducted by Forrester, this value calculator tool allows you to get a precise estimate of the business value you could achieve with ServiceNow. Access the calculator now, and gain access to a monetary evaluation of how ServiceNow could help your business.

  • Scheidt & Bachmann Achieves Operational Excellence With ServiceNow

    Schiedt & Bachmann is a leading parking solutions provider but needed to scale up its digital services as it expanded its global subsidiaries and needed to manage 5,000 customers and almost 11,000 car parks worldwide. Watch how ServiceNow and Schiedt & Bachmann made it all happen in this short video.

  • Deliver Seamless Experiences

    Discover how ServiceNow Field Service Management and partners optimize field services, boost technician productivity, and enhance customer experiences in this e-book. Uncover key capabilities and use cases to transform service operations, among other points.

  • Question Time

    Tune in to this Question Time short video to hear from AI experts regarding the need-to-know questions about generative AI investments for IT.

  • Empowering CIOS to Lead

    CIOs are increasingly vital to business strategy as technology and digital transformation become indivisible. Read this ServiceNow Report to explore how to empower CIOs to lead business change in your organization.

  • Episode 5 Recording Tech Gen AI Fireside Chat

    In this webcast, you’ll hear a discussion between 4 industry experts as they explore how recent technological advances are enabling better experiences in the tech industry through an AI-first approach. Tune in to learn how generative AI can create new opportunities for your organization.

  • Field Sevice News Essays

    Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.

  • 3 capabilities you need to modernize enterprise asset management

    In this e-book, discover the 3 capabilities your organization needs to modernize your enterprise asset management.

  • IT Asset Management Optimize Expanding Technologies and Enterprise Asset Holding

    Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.

  • Path to Success

    In a tumultuous business landscape, organizations are constantly looking for ways to get ahead. In this e-book, you’ll discover how intelligent automation and low-code can boost enterprise innovation and open new revenue streams for your business. Read on to learn why and how CIOs are integrating strategic change within their organizations.

  • SPM Explainify

    What can your team do to keep up with the demands of hybrid delivery? Tune in to this short video to find out.

  • The Total Economic Impact™ Of ServiceNow HR Service Delivery

    Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.


    In this e-book, discover the 2 key ways to boost employee output and cut HR costs simultaneously.


    In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.

  • From challenge to opportunity

    This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.


    The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.

  • 3 Steps to Cut IT Resource Spending

    In this e-book, discover the 3 essential steps to optimizing technology investments everywhere in the enterprise through a single unified platform.

  • AIOps and GenAI OD Webinar

    For insights about how IT operators can leverage generative AI, check out this webcast featuring experts from ServiceNow.

  • Deliver Experiences Customers Crave

    One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. in this e-book, discover the 3 greatest imperatives influencing organizations’ current approach to improving CX in 2024 and beyond.

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