All Research Sponsored By:ServiceNow
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Optimize Spend, Mitigate Risks, And Deliver Success — The Way It Should Be
In this product overview you'll find out how you can optimize technology spend and mitigate risk with a single platform for managing applications, hardware, software, and cloud. Read the full product overview now to learn more.
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4 Ways To Get Your Digital Transformation Back On Track
Struggling with your digital transformation? In this 9-page white paper, discover 4 best practices to get it back on track – from proactive planning to optimizing technology spend.
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Generative AI in IT Operations: Fueling the Next Wave of Modernization
To find out how generative AI is impacting IT operations, Enterprise Strategy Group surveyed 360 IT professionals. Access the findings in this 2024 report, “Generative AI in IT Operations: Fueling the Next Wave of Modernization.”
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Put AI To Work For People Leverage The Power of Artificial Intelligence to Transform Business
Discover how generative AI can transform your business processes. Learn to leverage AI for faster summarization, personalization, and better decision-making. Explore the benefits and best practices for implementing AI solutions. Read the full Analyst Report.
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Why high-performing organizations prioritize flexible delivery
In this analyst report, find out why hybrid approaches have become king in the modern workplace… and why flexible delivery is becoming the difference maker for leading organizations.
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HR leadership for a new business era
As organizations digitally transform, HR leaders must develop new skills to drive business change, leverage data and AI, and improve employee experiences. Download this e-book to learn how HR innovators are reshaping the function to support the future of work.
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Turn Your Strategy Into Reality
In this infographic, you'll discover how to align your organization's strategy and work to deliver the outcomes that matter most. Read on now to learn about ServiceNow's Strategic Portfolio Management solution and how it can help you build true organizational agility.
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The AI Platform For Business Transformation
Explore how ServiceNow's AI-powered platform can revolutionize your business. Learn how to leverage generative AI, boost productivity, and deliver exceptional customer and employee experiences. Read the e-book to discover the power of an integrated AI platform.
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Maximizing the Business Value of AI with a Digital Platform
As companies enhance digital capabilities, maximizing AI value is critical. This IDC report explores how a digital platform approach can help organizations drive business impact through AI, improve customer experience, and achieve better outcomes. Download the full report to learn more.
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Frictionless Experiences
This analyst research report explores how leading businesses are using AI and automation to deliver frictionless customer experiences that boost CX outcomes, reduce costs, and drive revenue growth. Read the full report now to learn about the strategies and best practices that can drive long-term success for your customers and your business.
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Xerox embraces ServiceNow to transform service delivery for customers
Working with ServiceNow and CareAR, Xerox has transformed its field service management. Xerox has reduced the number of trips technicians need to take out in the field by 50% by leveraging AR technology that enables customers to solve issues themselves. Watch this video to learn more about the partnership.
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Simplify Your Field Service Technology Selection
Explore the capabilities you need for automated scheduling, in the 2023 Gartner® Market Guide for Field Service Management.
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Deliver great talent development experiences to fuel business growth
Optimize employee growth and development to drive retention and business growth. Learn how a unified career hub can help leaders make smarter talent decisions, managers empower employee growth, and employees plan their career journeys. Read the e-book for a dynamic AI-powered approach.
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Customer Service Insights in the GenAI Era
To state that the customer experience is critical for business growth is an understatement. In a recent survey, almost 70% of respondents claimed they would switch brands simply based on customer service. With that much on the line, ensuring your CX team is fast, efficient, and empathetic is the key. Watch this webcast to learn about this trend.
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3 stages for optimizing it services and operations
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
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Unleash productivity across the enterprise with GenAI
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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ServiceOps 2024: Automation and (gen)AI-powered IT service and operations
ServiceOps just makes sense. It is practical and makes everyone’s job easier… but how can you adopt without requiring major disruption in day-to-day realities? Find out in this research report.
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Embedding AI Into Technology Strategy: Five Steps to Impact
In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Measuring value to deliver value
Businesses need relevant metrics to monitor and manage project value from the outset. But how do they do that? Read on for the answer.
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5 findings about the customer experience landscape in the GenAI era
Consistently delivering a top-notch customer experience across all touch points in your organization is extremely tough. There are challenges to overcome like increased customer expectations and the pressure to reduce costs. To manage this, businesses are turning to automation and AI to optimize the workforce. Read on to learn more about it.
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Putting People First
While AI technology continues to flourish in today’s marketplace, businesses have a fantastic opportunity to learn how to utilize AI in combination with human intelligence to create a modern and efficient customer experience. When combined correctly, this strategy is transforming the CX for customers and businesses. Watch this video to learn more.
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3 STEPS TO MANAGE TECHNOLOGY SPEND AND RISK
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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Five ways to reduce costs with Strategic Portfolio Management
Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
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Unify Customer Experience
When it comes to creating a sustainable and unified customer experience, consistency and uniformity are the keys. However, for organizations with multiple locations, delivering a consistent CX can be hard. Overcoming the challenges of varied data models and silos requires the right solution. Watch this video to see what that solution is.
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Simplify your field service technology selection
For organizations looking to upgrade their field service management offerings, there are many benefits to an initiative like this. Whether it’s optimizing scheduling, improving CX, or having the ability to offer connected field service and outcome-based contracts will give you the advantage you need. Read this Gartner report to learn more.