Research Library

Powered by

All Research Sponsored By:ServiceNow

  • Combining IT operations management and security operations using AIOps

    Open up this eBook to explore how to meet new pandemic-related challenges and cybersecurity threats using AIOps to help monitor data and manage incident response, secure corporate data assets, and prevent breaches from impacting employees and customers.

  • AI And Customer Experience Keeping It “Intelligent” Without The “Artificial”

    Explore this ServiceNow white paper to learn how AI-assisted customer service is delivering real, tangible benefits, ranging from 40% reduced average handle time to employee cost reductions of up to $5 million.

  • Switch stories: How 5 enterprises consolidated ITSM to reduce costs

    This eBook takes you through the digital transformation journeys of five leading brands, detailing the obstacles they faced with their legacy systems and what happened after they made the switch to new ITSM platforms. Open now to get started.

  • How to get closer to the Holy Grail of IT operations management

    Self-healing organizations –using AI-driven ITOM to predictively detect issues and resolve them automatically – are a huge, yet unattainable, goal for CIOs. Open up this white paper to learn how to harness AIOps to improve predictability, observability, and real-time decision making to get your organization one step closer to self-healing.

  • Delivering uninterrupted digital services at speed requires predictive AIOps

    As organizations transition from traditional on-prem infrastructure to virtual servers and the cloud, the number of alerts and unforeseen problems force IT teams to be both reactive and proactive at the same time – a near impossible task. Enter: AI-powered service operations. Open up this e-book to learn more.

  • Why Servicenow Is Critical For Devops Success

    DevOps has successfully broken down countless organizational barriers—but there’s still no clear view across the CI/CD pipeline. In this white paper, explore how IT professionals right now are creating an end-to-end view across DevOps. Even better, learn how your IT team create one integrated view for your own organization. Start here.

  • Reduce hardware, software and cloud costs with ServiceNow

    Managing software assets can feel overwhelming, especially when your team is trying to reduce costs. In this 2-minute video, learn about ServiceNow’s single platform solution for IT Asset Management. Watch here.

  • Customer Operations of Dummies

    Delivering high-quality customer service has always been important, but the challenges companies face today have made it imperative. People want great, personalized experiences, and strong customer operations is the best way to make that happen. Grab your copy of Customer Operations for Dummies to learn how you can get started.

  • AIOps Driving Business Value

    In this fireside chat, join three business leaders from ServiceNow, Accenture and IDC as they discuss the broad topic of AIOps and how it has helped drive business value in their organization. Tune in now to hear each of their takes on best practices, key metrics, use cases and more.

  • AI and Intelligent Technologies: 3 Strategies for transforming your customer experience

    AI already transforms our everyday lives— e.g., virtual assistants and facial recognition. With this in mind, it stands to reason that businesses can benefit from using AI to speed up the resolution of customer concerns. Open up this eBook to explore 3 strategies you can implement in your organization to transform the customer experience.

  • Enabling business transformation

    A recent study from Accenture showed that modern organizations see double the revenue growth, comparatively. This is because they take what Accenture calls a “living systems” approach. Open this white paper to explore what exactly a “living systems” approach is, what makes a living system, and how IT can implement it in their organization.

  • Customer Operations: Six Best Practices For Connecting Customer Service Resources

    As ServiceNow puts it, if you can deliver predictably high service levels during unpredictable times, your customers will notice and thank you for it. One of the best ways to ensure this performance consistency is with repeatable, automated workflows. Learn how to make this possible in your team. Download the ServiceNow guide here.

  • The Total Economic Impact™ Of Servicenow HR Service Delivery

    In this new Forrester Consulting report, ServiceNow commissioned a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying HR Service Delivery (HRSD). Save this exclusive report here to explore more.

  • Service Continuity & Connectivity

    Last year, many organizations learned the hard way that those who adopted a proactive approach toward internal and external preparedness were the ones that came out on top. Luckily, it’s not too late to get started. Learn how to refine your approach to service continuity with this in-depth guide. Download the guide here.

  • Get Visibility And Control Of Your Investments, Projects, And Teams

    IT must manage a growing portfolio of projects, while being under pressure to cut costs and deliver value. If they don’t, it can lead to mistrust, cost overruns and project delays. Open up this eBook to explore best practices for successfully aligning investments to work with your organization’s needs, as well as tips for managing IT projects.

  • CCW Customer Contact Week Digital

    According to CCW Digital research, when deciding brands to purchase from, 59% of consumers prioritize the customer experience more than they did before the pandemic. So, how can you keep up these rapidly rising expectations? The answer lies in Service operations. Read this report to learn about Service operations, and how it can help you.

  • Manage Your Apps, Or Be Managed.

    In order to bring organizations into the modern world, IT need to identify, understand and bring applications under control of one central IT function. Enter: Application portfolio management (APM). Dive into this white paper to learn everything you need to know about APM, including APM in business strategies, implementation and more.

  • Align Investments To Business Value

    Antiquated work methods, poor visibility and multiple tools can create disconnected strategy to execution. Open up this brief to take a look at three platforms that may be able to help solve this problem and why.

  • ServiceNow Video 3

    Tune into this video to hear Jamison Cush, Executive Editor at TechTarget, and Kevin Nanney, Sr. Director of Product Management at ServiceNow, discuss FAQs around returning to the office, covering topics such as: what an ideal office looks like in 2021 vs. 2019, what the role of contract tracing plays in the return to work and more.

  • ServiceNow Video 1

    In this brief interview, Kevin Nanney, the Sr. Director of Product Management for ServiceNow, discusses the re-opening process, and his predictions for which method will be most popular. Watch now to learn more.

  • Now On Now: How Servicenow Uses Agile To Deliver Faster Results

    ServiceNow needed a way to develop, deliver, and adapt software quickly while ensuring the production code quality remained high. Open up this case study to see how ServiceNow was able to fix this dilemma by adopting Agile as a development methodology, and learn how you can do the same in your organization.

  • The Journey To Effective Application Portfolio Management (Apm)

    Before you can think about digital transformation, you have to consider application portfolio management (APM) first. ServiceNow defines APM as the concept of managing all technology assets as part of an integrated portfolio, allowing you to eliminate unnecessary redundancies. Learn how to start your APM journey here.

  • The top 3 IT pains of the new reality and how to solve them with ITSM plus ITOM

    In today’s remote work environment, three common IT headaches have emerged. Inside this guide, unearth the causes of these pain points—and learn how to start solving them.

  • ServiceNow Video 2

    In this video an Executive Editor at TechTarget and Sr. Director of Product Management at ServiceNow discuss what’s next for employees who will be going back into the office after the pandemic, as well as what facilities management looks like during times of crisis. Tune in now to get answers to all the FAQs.

  • The Imperative to Manage Risk and Resilience in Real Time

    The Gartner web page provides a comprehensive library of resources designed to increase your understanding of the importance of operational resilience and risk management in the face of major disruptions – like COVID-19. Read on to unlock these exclusive resources.

Bitpipe Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other Research Library Copyright © 1998-2021 Bitpipe, Inc. All Rights Reserved.

Designated trademarks and brands are the property of their respective owners.

Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.

Cookie Preferences