All Research Sponsored By:Atlassian
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AI-Powered ITSM In Jira Service Management
Delivering IT services has never been particularly easy, which is why the IT support industry has seen such an evolution over the last 30 years. Read this blog to learn how AI can handle tedious tasks such as re-routing tickets, handling repetitive questions, catching up on long comment threads, and more.
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Market Guide for IT Service Management Platforms
The market for IT service management (ITSM) platforms is mature – and full of options. So, how can an I&O leader cut through the noise and select the right platform for their organization? This Market Guide by Gartner is here to help. Dig in now to unlock analyst recommendations and to compare vendors like Atlassian and ServiceNow.
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Atlassian ‘Smartens Up’ Jira ITSM
Atlassian’s vision for a unified help experience is inspired by a rise in globally distributed teams, which has compelled organizations to rethink how they can provide 24/7 support to their customers and employees. Learn more about Atlassian’s efforts to construct the “intelligent front door” for today’s remote workforces in this blog.
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Outcome-Driven Teams Measuring The Value Your Customers Experience
To optimize your customers' experiences, you first need to track and learn from those experiences. This 35-page e-book is here to help. Read on to learn about the importance of mapping and how to approach value engineering.
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The Forrester Wave™: Enterprise Service Management, Q4 2023
The demand for digital services and automated processes from other areas of the company outside of IT has skyrocketed. Enterprise Service Management (ESM) is an ideal solution for addressing this new reality. Access this Forrester report to discover the top 12 ESM providers in Q4 2023 and how they stack up.
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Avoiding Groupthink and Making Space for Respectful Dissent
To come up with truly fresh ideas and keep your company in a position to win, managers must avoid incorporating groupthink into decisions at all costs. The corollary to avoiding groupthink is building a culture of respectful dissent. Explore 5 tactics you can use to implement a collaborative work environment filled with unique thoughts.
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The Importance Of An Open Work Style
Gaps in understanding and perception between leaders and individual contributors are getting in the way for many teams. But there’s hope. Atlassian analyzed more than 100 specific behaviors to uncover which ones make the biggest difference. Discover a few that ranked highest in this report.
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Skills of a Modern IT Help Desk Technician
IT help desk technicians, in the face of evolving end-user technology and tech-savvy employees, are fielding increasingly complex service requests. To succeed in their work today, technicians require a host of skills. Read this 7-page E-Guide for an overview of those skills.
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Jira Align Demo Center
Growing organizations not only need to ensure they have the software and processes needed to manage their projects, but that these same systems can scale as the company continues to expand. Access this landing page to gain access to 6 in-depth demonstrations of Jira at work in a number of use cases. Read on to learn more.
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Atlassian Cloud Data Protection
In most industries, the most important asset to an organization is data. The problem is that data is becoming more challenging to protect and secure, and this is no different in the cloud. If your data isn’t protected correctly, the cost of a breach can take down an entire organization. So, what are the challenges? Read on to find out more.
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The Paved Path To Balancing Security And Innovation
Discover in this white paper how business leaders are dealing with the complexities and increased security risks resulting from remote and hybrid teams, growing cloud adoption, the macroeconomic environment, and more.
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How your Cloud footprint comes to life with multiple instances
While operating in cloud offers many benefits, finding a balance between customization and control while navigating business complexity and security and compliance requirements can be difficult. In this e-book, discover how to tackle these challenges as you scale with 4 common customer adaptations of the multi-instance model.
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The Total Economic Impact ™ Of Atlassian Jira Service Management
Download the following Forrester Research report to gain an in-depth economic evaluation of Atlassian Jira Service Management. The results of Atlassian users include a 10% reduction in service requests and savings of 115 hours monthly.
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Survival of the Nimblest: Creating a Flexible, Collaborative Culture
Check out this e-book for the modern imperatives for creating a nimble, resilient business, as well as the 3 key concepts behind flexible innovation models.
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Laying the Groundwork for Innovation at ANZ Bank
Learn in this case study how ANZ is changing the way 50,000 employees work and think by embracing iterative processes and giving decision-making power to individuals at all levels of the org chart.
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Forrester Collaborative Work Management
Tap into the findings of 155 collaboration leaders in this analyst report, and discover how collaboration tools enable innovation in a post-pandemic world.
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Bamboo 1.2
This IT download provides software known as Atlassian Bamboo which utilizes continuous integration to automate the process of building, integrating and testing software code, providing managers with greater insight into the development process.
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JIRA 3.11
This IT download provides a project management tool known as Atlassian JIRA which is designed to improve the functionality and flexibility of legacy systems.