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Software as a Service Research

  • Grow Revenue with NGA and SAP SuccessFactors

    Sponsored by: NGA Human Resources

    This info sheet highlights an HR service provider that offers a full range of consulting, payroll, and business process optimization (BPO) services to help your business get the most out of a cloud-based HR system.

  • 6 Secrets to Offering Exceptional Customer Service

    Sponsored by: Salesforce.com

    Imagine the loyalty and return business you could build by delivering customer service that exceeds customer expectations every time. In this free e-book, see what you need to do to give customers what they want.

  • Cloudsourcing: Adding Service to SaaS

    Sponsored by: NGA Human Resources

    This brief paper shows how one vendor successfully combined HR business process outsourcing services with cloud technology via cloudsourcing.

  • World-class HR Services Powered by Oracle

    Sponsored by: NGA Human Resources

    This brief paper shows how with the rise of SaaS based solutions, and as an Oracle customer, you can streamline, automate and standardize HR processes across boundaries, reduce operational costs by delivering benefits of scale, and much more.

  • The Evolution of HR Outsourcing: Trends for 2014

    Sponsored by: NGA Human Resources

    This brief paper searches through the evolution of HR outsourcing (HRO), the practice that many HR departments are increasingly relying on to improve efficiency and curb costs, and picks out the top 5 trends for 2014.

  • Craft a security policy for a cloud-based BYOD environment

    Sponsored by: IBM

    As the bring your own device (BYOD) movement gains popularity in the workplace, new security concerns arise. In this article, learn how to create a thorough, clear security policy for a cloud-based BYOD environment that includes RIM, Android, Apple, and Windows devices.

  • Computer Weekly – 8 July 2014: The most influential women in UK IT

    Sponsored by: ComputerWeekly.com

    In this week's Computer Weekly, we reveal our annual list of the 25 most influential women in UK IT – female IT leaders making a difference to the digital economy. We look at how to integrate iPads into the corporate IT infrastructure. And we profile enterprise software upstart Workday as it challenges Oracle and SAP. Read the issue now.

  • The Information Paradigm Shift: Redefine Your Competitive Advantage

    Sponsored by: Hewlett-Packard Company

    Explore research done by Gartner to find out how in-memory computing will impact ERP during the next 5 years, so businesses can plan accordingly.

  • MarketScope for Web Access Management

    Sponsored by: CA Technologies.

    This resource provides an insight to the market segmentation for WAM, as well as analysis of thirteen vendors in the market

  • Computer Weekly – 24 June 2014: Betting on World Cup success

    Sponsored by: ComputerWeekly.com

    In this week's Computer Weekly, we talk to gambling site Betfair about the IT challenges of preparing for the football World Cup. We examine the strategy of cloud software pioneer Salesforce.com as it grows its role in the IT department. And we explain erasure coding – an emerging method for protecting storage hardware. Read the issue now.

  • Application Performance Management for Cloud

    Sponsored by: CA Technologies.

    In this research report from Clabby Analytics, get an overview of the current APM market, as well as a close look at a suite of APM tools that supports computing trends such as DevOps and Software-as-a-Service (SaaS).

  • Unified Monitoring: A Business Perspective

    Sponsored by: CA Technologies.

    In the past few years, the enterprise computing landscape has changed dramatically. These changes are rendering legacy monitoring tools, which have their roots in the computing environments of a decade or more ago, virtually useless. This paper explores today's computing trends and their monitoring implications for businesses.

  • AMAG Pharmaceuticals Secures Cloud and Mobile While Respecting User Privacy

    Sponsored by: BitGlass

    In this case study, learn how AMAG Pharmaceuticals successfully secured cloud and mobile usage with a software as a service (SaaS) firewall.

  • Cloud-enable your HR

    Sponsored by: NGA Human Resources

    This informative paper guides you through the transformation of HR, from transaction-focused (payroll, benefits administration, etc.) to a more strategic, dynamic business partner. Inside, learn about the 6 new opportunities that have risen from cloud-enabled solutions.

  • Cloud Testing: 3 Essential Facts to Simplify Performance Testing Part 3

    Sponsored by: Hewlett-Packard Company

    This cloud testing webinar addresses 3 essential facts to simplify app performance testing with an on-demand solution. Discover a SaaS platform that allows you to initiate load externally, as well as internally, to help you validate app performance against your business requirements.

  • SaaS Integration Trends

    Sponsored by: MuleSoft

    This infographic presents the key findings from a recent SaaS integration survey that show SaaS integration has, indeed, become an executive level concern, and also verify the growing interest of SaaS providers to offer integration as a part of their service.

  • How Cloud-Based Contact Centers Improve Customer Experience

    Sponsored by: Genesys

    In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies

  • HP IT Accelerates Service Delivery with Hybrid Clouds

    Sponsored by: Hewlett-Packard Company

    HP Software (HPSW) Infrastructure Services, part of technology leader HP's IT team, was struggling with siloed infrastructure usage, inconsistent service delivery levels, and developers hoarding servers. They needed processes that could better support their dev/test teams -- they needed the cloud.

  • The Mixed Blessings of Contact Center Automation

    Sponsored by: SearchCRM

    Contact center technologies ease customer frustration with call center inefficiency, but they don't replace the human touch.

  • The Future of IT: From Chaos to Service Automation

    Sponsored by: ServiceNow

    Access this brief white paper to understand how service automation tools and processes provide IT value.

  • Adopting ITSM Technology to Support ITIL Initiatives

    Sponsored by: ServiceNow

    Discover how Yale University used new ITSM technology and ITIL best practices to deliver world-class IT services.

  • IBM Executive Point of View: Transforming Your Business with Software as a Service

    Sponsored by: IBM

    This white paper takes a look at the capabilities of a unified suite of SaaS solutions and their capabilities when it comes to meeting changing customer demands and driving innovation.

  • Challenges of SaaS Application Integration

    Sponsored by: MuleSoft

    Many companies have fallen behind on cloud app integration, relying on old tools and inefficient methods. Consult this e-guide for integration advice from Garner analyst Benoit Lheureux and other experts, as well as best practices for developing new strategies to beat the challenges of integrating cloud applications.

  • Webinar: Protecting Critical SaaS Data Before It’s Too Late

    Sponsored by: Spanning Cloud Apps

    This webinar goes through the best practices for SaaS data protection. Presented by industry experts, it touches on the key points for understanding how to ensure SaaS data protection and how to find the right provider.

  • E-Guide: Why Cloud, Mobile, and Web App Integration Requires New Strategies

    Sponsored by: Intel® Services

    In this e-guide, software integration experts reveal why traditional software integration approaches fail and which new tools and strategies work.

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