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Cloud CRM Research

  • Real CIOs of the Cloud

    Sponsored by: Workday

    Access the following white paper to hear from actual CIOs and what SaaS and cloud have done for them. Find out why this solution allows for stronger CRM initiatives, business transformation, and more.

  • Disrupt IT:  A new model for IT in the digital age

    Sponsored by: ComputerWeekly.com

    Ian Cox, specialist in digital transformation and IT leadership, assesses the impact of digital technology on the role of the CIO.

  • IT Priorities 2014: UK Europe, France and Germany

    Sponsored by: ComputerWeekly.com

    Benchmark your IT spending plans, with our in-depth study of IT spending priorities in the UK, France, Germany, and Europe in 2014.

  • Cloud and ICT adoption by MSBs in the UK, France and Netherlands

    Sponsored by: ComputerWeekly.com

    This report from the Centre for Economics and Business Research and Cordys, assesses the business potential of cloud services for medium sized companies.

  • CW Special Report: Amazon Web Services (AWS)

    Sponsored by: ComputerWeekly.com

    This 12 page special report gives you the key facts on Amazon Web Services (AWS), its cloud services, financial performance and strategy.

  • Beyond Modernization: Legacy Applications Need New Platforms

    Sponsored by: Dell, Inc.

    Not all applications that run successfully on-premise can be easily migrated to the cloud. This expert e-guide serves as a guide to application modernization, and offers a checklist to help you mitigate risk during legacy modernization.

  • The Benefits of Social and Cloud-based CRM Tools

    Sponsored by: Microsoft India

    In order to stay competitive, you need to know what customers are saying about your business, and you need to participate in the conversation as well. In this e-guide, learn from CRM experts what makes a social CRM tool successful, and why cloud-based CRM systems may be the right choice for you.

  • Is There Value to Virtualization and Cloud Computing?

    Sponsored by: Windstream Communications

    This informative whitepaper compares three top cloud providers and outlines how you can more effectively implement your cloud computing strategy.

  • 2014 Cloud Guide: Insights for a Great Migration

    Sponsored by: Windstream Communications

    This guide explores some trends in cloud computing and outlines why many businesses are moving to the cloud.

  • Cloud Resource Management the Right Way

    Sponsored by: Red Hat

    Find out how Red Hat® CloudForms gives IT administrators and managers a comprehensive solution to optimize their virtual, private cloud, and hybrid cloud infrastructures with advanced capacity planning and sophisticated resource management capabilities.

  • Private Cloud Performance: Addressing the Agility Gap

    Sponsored by: Red Hat

    Is your private cloud truly agile and helping your users overcome their business challenges as quickly and efficiently as possible? Read this whitepaper to find out.

  • Tips for Working with "The Business"

    Sponsored by: Code42

    This whitepaper explores the future of IT and explains why it belongs to people who are able to translate business visions into technical realities.

  • How Cloud-Based Contact Centers Improve Customer Experience

    Sponsored by: Genesys

    In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies

  • Deploying a Contact Center in the Cloud - A Guide to Best Practices

    Sponsored by: Genesys

    To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient.

  • The Mixed Blessings of Contact Center Automation

    Sponsored by: SearchCRM

    Contact center technologies ease customer frustration with call center inefficiency, but they don't replace the human touch.

  • Impact of Cloud on IT Consumption Models

    Sponsored by: Cisco Systems, Inc.

    This exclusive resource discusses the impact of the cloud on IT consumption models and examines how your organization can accelerate the adoption of game-changing technology.

  • Top 7 Use Cases for Business-Class Cloud File Sync

    Sponsored by: eFolder

    This white paper describes the seven key areas where business-class cloud file sync can deliver value for virtually any organization, no matter size or industry. In an increasingly mobile world, providing documents that are in sync at all time is vital, and cloud file sync can deliver that.

  • Hosted Contact Center and On-Premises Centers Demystified

    Sponsored by: Genesys

    Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions.

  • Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

    Sponsored by: Aspect

    Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution?

  • How TCO Benefits Make Cloud Computing a No-Brainer for Many SMBs and Mid-Market Enterprises

    Sponsored by: NetSuite

    This resource analyzes the economic benefits of cloud computing in the ERP and CRM space, and details how embracing the cloud can be a competitive differentiator for SMBs.

  • Del Monte Foods' Cloud Imperative

    Sponsored by: Kenandy

    This video case study explores Del Monte Foods' cloud strategy – including why the food production company decided to move to the cloud and how it alleviated its cloud concerns.

  • Case Study: How cloud computing and Analytics enhance efficiency and the Wimbledon experience

    Sponsored by: IBM

    Consult this case study to uncover how the Wimbledon Tennis Championships utilized cloud computing to deliver their content to millions of eager fans around the world.

  • Survey Results: An Emerging Digital Divide

    Sponsored by: Apigee Europe LTD

    In this comprehensive report, view survey results of how companies today are leveraging technology-enabled capabilities such as "big data" and analytics, digital marketing, apps, and APIs. Find out what separates the top performers from the pack, and get key recommendations to help put your business on the right side of the "digital divide."

  • Why the Cloud for Collaboration?

    Sponsored by: Cisco Systems, Inc.

    The following IDC research paper discusses the strategic benefits of migrating to a cloud-based collaboration effort as well as insight to challenges and solutions faced by CIOs when considering the move.

  • What Happens When They are Gone?

    Sponsored by: VoltDelta

    Access this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives.

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