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Cloud CRM Research

  • Frost & Sullivan: Are You Delivering Exceptional Customer Experience?

    Sponsored by: Genesys

    Small and mid-sized businesses (SMBs) are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.

  • 10 New Rules of the Inbound Contact Center

    Sponsored by: West Corporation

    This guide defines a variety of "new rules" for contact centers that take into account the evolving demands of cloud, web, and mobile-enabled customers. Learn how to keep up with the rise of the multichannel, customer-centric model of business and uncover 10 rules for modern contact centers.

  • All Cloud, No Fluff: Success Stories in Cloud Automation

    Sponsored by: Embotics

    You don't need to know what cloud "can" do, you need to know what it will do. Take a look at this collection of cloud automation success stories. Inside you will find 14 case studies from various industries. Each case study deals with a unique challenge, presents a solution, and shows the results.

  • Simplify OpenStack Cloud Deployment

    Sponsored by: Intel® Technology Provider

    What if you could build an open private cloud that streamlines operations, increases productivity, and reduces costs? Download this resource to quickly deploy a reliable and secure OpenStack cloud environment—which provides unified support for computing, networking, storage, and cloud orchestration.

  • 10 Things IT Needs to Know about Cloud, Now

    Sponsored by: Intel® Technology Provider

    Is your enterprise—including both business stakeholders and IT admins—prepared with an IT cloud strategy? If not, the time to strategize is now, and by accessing this guide, you'll discover 10 essential FAQs organizations ask when formulating a comprehensive cloud implementation strategy.

  • Hybrid Cloud: Paving the Way for Innovation in the Digital Transformation Era

    Sponsored by: Intel® Technology Provider

    In many ways, hybrid cloud is the raw material for digital transformation. Read on, as this resource showcases the hybrid cloud landscape in Asia/Pacific, with emphasis on learning to leverage hybrid architecture to improve resource utilization, expand into new markets, and more.

  • SAP Relies on Lenovo to Help Deliver the Next Generation of Cloud Applications

    Sponsored by: Lenovo

    Access this case study to discover how SAP delivers next-gen cloud apps and real-time services to its customers by upgrading their entire desktop infrastructure—from servers to laptops. Read on to see how SAP seamlessly conducted the overhaul.

  • The Gorilla Guide to Hybrid Cloud Storage

    Sponsored by: Tintri

    Discover how DevOps, web-services, containers, and analytics-driven monitoring impact hybrid cloud, and build a cloud storage foundation by addressing key requirements and pain points. Read on to reap the potential of hybrid cloud and empower those factors (above) that most impact the cloud.

  • Is It True That the Hybrid Cloud Definition Has Been Lost in Translation?

    Sponsored by: Dell EMC

    Not all IT pros are on the same page when it comes to the "true" definition of hybrid cloud. And unfortunately, the original definition has been lost in vendor marketing jargon. Download this guide to cut through the vendor jargon and discover the true definition of hybrid cloud, as our experts elaborate on the subject.

  • Marriott's Agile, Modern Data Center Environment Elevates Operations and Guest Experiences

    Sponsored by: VMware, Inc.

    Discover how to deliver enterprise-ready cloud infrastructure for the private and public cloud with a software-defined data center that will also accelerate services time to market. Access this study to see how hotelier Marriott similarly extended its infrastructure to the public cloud to maximize digital revenue potential.

  • The Right Mix: Transforming the Hybrid IT Infrastructure

    Sponsored by: HPE and Intel®

    Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.

  • Software-defined vs. Traditional Storage and the Blurring of Private and Public Clouds

    Sponsored by: Hedvig Inc

    In this expert guide, SearchCloudStorage joins Avinash Lakshman, CEO and founder of Hedvig Inc, to demonstrate the flexibility achieved by employing a self-service public cloud provider that uses replication- and erasure coding-based storage. Read on to learn if replication-based SDS is more affordable than traditional storage.

  • The Cost of Using the Public Cloud

    Sponsored by: Dell EMC

    In this analyst report, determine the cost of public cloud to your enterprise. Read on to compare public cloud to hyper-converged infrastructure, as well as discover an HCI platform that enables companies to add cloud flexibility to their on-site infrastructure for a "best of both worlds" hybrid IT strategy.

  • 2017 IT Priorities in the Middle East

    Sponsored by: ComputerWeekly.com

    Benchmark your IT spending plans with our in-depth study of IT spending priorities in the Middle East.

  • Cloud Computing Readiness Checklist

    Sponsored by: Macquarie Cloud Services

    This instructive guide will help you assess your readiness to transition infrastructure to the cloud, illustrating security, personnel, financial, legal, and reliability considerations. Read on to determine the best cloud implementation strategy and model by asking several essential questions of your enterprise.

  • Introductory Guide to Cloud Computing and Choosing a Provider

    Sponsored by: Macquarie Cloud Services

    Download this guide to discover the essentials of cloud hosting, with instruction on how to choose the right cloud provider to optimize workload security. Choose the model that best fulfills the reliability your infrastructure requires, and additionally view 7 steps for preparing cloud implementation.

  • 5 Tech Trends Redefining The Customer Experience

    Sponsored by: Genesys

    The defined customer experience is always changing. With the growth of the digital era, it's important to shift your business in the right way – and interact with your customers the way they want. In this white paper, discover the 5 biggest tech trends that are redefining the customer experience, and learn how to harness them for your business.

  • Hybrid Cloud Hosting for IT Managers

    Sponsored by: Macquarie Cloud Services

    Have you adopted a hybrid cloud system, and are now struggling to seamlessly manage two infrastructure platforms along with your other priorities as an IT manager? Download this e-book to gain a comprehensive look at the business cases, associated risks, and adoption strategies for hybrid cloud hosting, as well as 6 options for hosting cloud apps.

  • Powering the High-performance Cloud with Flash Systems

    Sponsored by: IBM

    Read this white paper to discover all-flash storage that enables seamless integration with high-performance cloud platforms. By integrating flash with your existing infrastructure, your enterprise can efficiently manage hybrid cloud architectures, cloud-scale QoS, and more.

  • Asia/Pacific Cloud Systems Management Software Vendor Shares

    Sponsored by: VMware

    This IDC study examines vendor shares of the Asia/Pacific cloud systems management software market. Read on to leverage the right offering to manage workload performance, monitor configuration, and provision across the various flavors of cloud deployment.

  • Case Study: HPE Flexible Capacity and Aldermore Bank, UK

    Sponsored by: Hewlett Packard Enterprise

    Learn from Aldermore Bank how to revamp core business and IT strategies by redesigning the IT infrastructure to take advantage of both public cloud scalability and the control on premise IT affords. Learn how Aldermore recharged their DR plan, customer engagement, and more.

  • Effectively leveraging cloud-based contracts

    Sponsored by: ComputerWeekly.com

    Cloud contracts offer great benefits, but they can put organisations at significantly greater risk than conventional IT service contracts. This report by consultant Bob Fawthrop explains how to mitigate the risks.

  • Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code

    Sponsored by: Hewlett Packard Enterprise

    Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.

  • How CRM and ERP Clouds are Coming Together

    Sponsored by: Microsoft

    CRM is the answer to some of ERP's pitfalls, but it takes a lot of work to keep them synced. What if you didn't have to waste time syncing separate clouds? Access this e-guide to learn how Microsoft is merging CRM and ERP into a single cloud offering and an example of what this means for future use in the healthcare industry.

  • Microsoft Dynamics CRM: A Look at New Features and Uses

    Sponsored by: Microsoft

    This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.

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