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Cloud CRM Research

  • 6 Steps to Deliver a Complete Service Experience

    Sponsored by: Salesforce.com

    This white paper highlights 6 steps in delivering a complete customer service experience, and will equip your agents with the tools and intelligence they need to deliver excellent service.

  • 3 Ways to Get Started on the Road to Big Data Success

    Sponsored by: Dell, Inc. and Intel®

    This white paper examines a data management approach that can empower you to collaborate and innovate with greater efficiency in your organization. Learn how you can capitalize on your enterprise data and achieve business success.

  • Transforming Big Data Challenges into Prime Business Insights

    Sponsored by: Dell, Inc. and Intel®

    This white paper explains how to take control of your data deluge, and turn it into an advantage to leverage insight for your enterprise. Read on to see how to achieve increased innovation and productivity.

  • Acquire companies, not headaches

    Sponsored by: Avalara

    Systems integration following a merger often leads to more questions than answers (like, "Which ERP software system do I keep?"). This white paper addresses these questions and reveals why proper ERP integration, post-acquisition or consolidation, is critical to business success.

  • Cloud Collaboration at Its Finest: Trek Bicycle Case Study

    Sponsored by: Microsoft

    This webcast serves as a case study of Trek Bicycle, and examines how Trek uses Microsoft Dynamics and Microsoft Dynamics CRM to support their local sales reps and build relationships with their customers. Click here to see how you can shape your enterprise's future in the cloud.

  • Cloud Travels at the Speed of Your Business

    Sponsored by: IBM

    In this webcast, you will learn about a cloud service platform that will grant cloud visibility to all your organization's enterprise mobile devices. Click here to get the answers to your cloud conundrums, including a service that boasts centrally managed security policies.

  • Bolstering Your Mobile Mojo: The State of Enterprise Mobility

    Sponsored by: IBM

    Are you struggling to keep up with your mobile users? This webcast will help you get connected with one enterprise cloud solution for your organization's mobile device management (MDM). Click here to see the benefits of your business working in the cloud.

  • Computer Weekly – 11 August 2015: Data unlocks personalised customer service

    Sponsored by: ComputerWeekly.com

    In this week's Computer Weekly, we examine how companies are starting to use big data analytics to deliver more personalised customer services. We talk to the government's IT procurement chief about improving public sector tech purchasing. And Volvo's CIO tells us how connected cars will reshape the automotive sector. Read the issue now.

  • CRM Licensing and Pricing Guide

    Sponsored by: Microsoft

    In this guide, you'll improve your understanding of how to license cloud-based CRM. Access now to learn more about user licenses and how to choose the services right for your organization.

  • How to Secure Your Ecosystem of Cloud-Based Apps

    Sponsored by: MobileIron

    Most large organizations deploy or intend to deploy a broad range of mobile apps to their employees. This white paper reviews one app security model and how it can be leveraged to secure cloud-based productivity suites on mobile devices.

  • Data Agility Underpins Success for Financial Institutions in the Digital Economy

    Sponsored by: Axway

    Organizations with data agility will be the winners; but how do you get there? In this white paper, IDC explains how financial institutions develop greater data agility, increasing revenue and demonstrating innovation. Click here to discover effective ways to use API technology to open new channels.

  • How Intercloud Bundles Accelerate a Transition to Hybrid IT

    Sponsored by: Cisco Systems, Inc.

    Hybrid cloud transitions are riddled with challenges. Learn how to overcome siloed infrastructure and security issues.

  • Delivering High Quality Products and Services at Rapid Speed

    Sponsored by: Pivotal

    This webcast provides insight into how one company transformed their product development capabilities with an open cloud native platform and agile software development processes. View now to learn how your organization could increase the speed and reduce the costs of your development projects.

  • Are You Keeping Up with the Pace of Innovation?

    Sponsored by: Pivotal

    Explore how a multinational communications company adopted cloud innovation to better serve customers, accelerate big data processing and modernize strategic applications.

  • Creating a Cloud Strategy That Covers Cost and Compliance

    Sponsored by: IBM

    In this e-guide, learn how to assess your governance and security practices for the cloud, and discover four steps to optimize costs through cloud app development planning.

  • Service Cloud Datasheet

    Sponsored by: Salesforce.com

    Today's customers want faster, more responsive service across every channel, and on any device, and they want it now. Download this free datasheet to gain a quick overview of the main capabilities to help you select the right Service Cloud edition for your business.

  • The City of Elgin: A public sector ROI story

    Sponsored by: Salesforce.com

    The best way to deliver industry-leading customer service is to start with the world's #1 customer service solution. Building on the Salesforce1 Platform affords the type of flexibility that the public sector needs, while also providing an enterprise-grade solution that promotes interdepartmental sharing and greater efficiency and agility.

  • Service Cloud: Philips Success Story

    Sponsored by: Salesforce.com

    See how Philips connects sales and operations employees globally, as well as connecting more than 7,000 call-center employees with Service Cloud.

  • Activision: A Social Customer Service ROI Story

    Sponsored by: Salesforce.com

    In this case study, you'll learn how Activision integrated Salesforce Social Studio with its Service Cloud deployment to create a more modern way to support their customers on the channels where they prefer to communicate.

  • End-to-end demonstration of Mobile Quality Assurance for Bluemix & MobileFirst Quality Assurance

    Sponsored by: IBM

    Access this video to see how easy it is to set up Mobile Quality Assurance on Bluemix, IBM's premiere open-standards, cloud based platform.

  • Modernizing Software Delivery through Software-Defined Environments

    Sponsored by: IBM

    Companies need a holistic software delivery process that streamlines their ability to innovate based on customer feedback while also lowering barriers, costs and risks. Software-defined environments (SDEs) can do this. This white paper explains how to begin the transition to SDEs and receive the full benefit of their resources and tools.

  • Workspace Aggregators: Easily Manage Apps, End Users

    Sponsored by: Matrix42

    Access this white paper to find out how workspace aggregators can help your IT department easily manage enterprise apps while improving costs, boosting productivity, and minimizing complexity.

  • Fanatical Support in a Microsoft World

    Sponsored by: Rackspace

    Managing Microsoft Cloud can be complex, but Fanatical Support makes sure everything runs as smoothly as possible users. From getting started to daily support and troubleshooting, Fanatical Support makes Microsoft Cloud simple. Watch this video to learn more about Fanatical Support and how it can support your business needs.

  • High-Performance Cloud Computing with In-Memory OLTP

    Sponsored by: Rackspace

    In this white paper, discover how you can implement high-performing, fast-paced OLTP by using the cloud.

  • Enterprise Development in the Cloud: Top Benefits, Drivers, and Concerns

    Sponsored by: Red Hat

    According to a survey of 408 enterprise IT software development professionals, enterprises using the cloud see improvements in time to market as well as higher productivity. Read this white paper for key findings from this survey regarding enterprise development in the cloud.

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