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Cloud CRM Research

  • Why In-cloud Data Protection Architecture Matters to a Modern IT Infrastructure

    Sponsored by: Dell EMC and Intel®

    ESG evaluates in-cloud data protection in this white paper, which will centralize, automate, and accelerate backup and recovery in your organization. Access now to see, in this vein, an economic analysis of Dell EMC Protection Software, with the storage and compute efficiency of their data protection-optimized cloud storage appliance highlighted.

  • Engage with Customers in an Ultra-Connected Era

    Sponsored by: Genesys

    Find out how to use an integrated cloud-based contact center management system to orchestrate sound omni-channel strategies and deliver differentiated customer experiences. Learn how to make your contact center mobile and social media friendly and increase customer engagement.

  • 5 Myths About Cloud Backup for Healthcare

    Sponsored by: NetApp

    By downloading this e-book, you'll see five myths about cloud backup dispelled. Read on as the truth prevails over these myths, and learn how cloud-integrated backup and recovery can help your organization increase data transfer speeds by up to four times, and more.

  • Contact Center Economics and the Cloud

    Sponsored by: Genesys

    In this e-book, explore the potential long-term cost benefits of moving your contact center to the cloud vs. staying on-premise by taking into account factors like company size and geographic location.

  • 10 Considerations for Moving Your Contact Center to the Cloud

    Sponsored by: Genesys

    Explore how to migrate your contact center to the cloud with confidence and uncover 10 essential considerations for selecting a trusted partner.

  • Engage with Customers in an Ultra-Connected Era

    Sponsored by: Genesys

    Find out how to use an integrated cloud-based contact center management system to orchestrate sound omni-channel strategies and deliver differentiated customer experiences. Learn how to make your contact center mobile and social media friendly and increase customer engagement.

  • Is It Time to Break Up With Your Back Up?

    Sponsored by: Codero

    Discover 9 signs it may be time to reconfigure your current hybrid cloud backup approach. Read on to ensure you choose a solution that will allow you to untether cloud storage from the appliance, have LAN access to your most important data in terms of latency and bandwidth, and more.

  • Why You Need to Include the Cloud in Your Disaster Recovery Plan

    Sponsored by: StorageCraft Technology Corporation

    Oftentimes, onsite backups aren't enough to restore data loss. In this resource, you'll learn the role cloud backups should play in your DR plan. Access now to see how replicating to purpose-built cloud DR will allow you to flip a switch and failover to a secondary network running in the cloud in just minutes.

  • Cloud Failover at the Flick of a Switch

    Sponsored by: StorageCraft Technology Corporation

    Download this resource to discover an on- and offsite cloud backup and DR platform that includes enterprise failover in the cloud, and can restore customers remotely in minutes.

  • How to Make Money in the Cloud

    Sponsored by: ConnectWise

    Access this e-book to set your business up to profit on cloud services, and maximize revenue gained, by approaching forward-thinking clients about new services, creating recurring service bundles to overcome slim profit margins on cloud licenses, and more.

  • Harness the Power of the Cloud to Engage Your Customers, Employees and Business

    Sponsored by: NICE Systems, Inc

    Discover how to use a cloud-based workforce management (WFM) platform to simplify, automate, and scale your contact center's WFM infrastructure and operations.

  • The State of Contact Center Workforce Management

    Sponsored by: NICE Systems, Inc

    This ICMI research report examines the role played by workforce management (WFM) in making sure contact centers have the right people with the right skills and resources in place to deliver quality customer service. Uncover the report's key findings and learn how to apply WFM best practices to contact centers.

  • 10 Steps to Success with Public Cloud Adoption

    Sponsored by: Rackspace Intel

    This white paper lays out 10 steps to a successful public cloud adoption. Inside, you will learn everything you need to know to get your public cloud initiative off the ground, from building a business case to executing your migration.

  • Clearing Public Cloud Hurdles: An Infographic

    Sponsored by: Rackspace Intel

    By downloading this infographic, you'll learn to conquer the top 5 challenges businesses face on the path to public cloud adoption. Read on to access this high-level view of successful implementation, and use public cloud to support forward-leaning compute-intensive workloads like AI and IoT, and more.

  • Hybrid Cloud: Avoiding Implementation Mistakes and Re-examining Your Toolset

    Sponsored by: Lenovo and Intel

    In this guide compiled by the editors at SearchCloudComputing.com, you'll discover how to avoid hybrid cloud implementation missteps, with advice on pairing the right type of public cloud with the most appropriate on-prem storage. Download now to gain this, and three additional articles, as well.

  • Financial services firms moving to the cloud

    Sponsored by: ComputerWeekly.com

    In this e-guide, we'll take a look at how some of the world's biggest financial brands are moving to the cloud, and share a cautionary tale or two about the mistakes some have made while trying to get there.

  • Success Stories in Enabling Cloud Mobility and Economic Recovery

    Sponsored by: Rubrik

    In this white paper, written in conjunction with our experts and Rubrik, you'll learn from 4 organizations how to successfully navigate cloud migration with an innovative approach to cloud data management. Download now to migrate without burdening your already-stretched IT team, and ensure the right backup policies are in place.

  • Datasheet: SAP Hybris Commerce Cloud

    Sponsored by: SAP Hybris

    Learn how SAP Hybris Commerce Cloud can help your business become omnichannel, deliver contextual customer experiences, and unify customer processes.

  • Reasons Why Executives Choose SAP Hybris Commerce Cloud

    Sponsored by: SAP Hybris

    Find out why more executives at both small and large organizations are choosing SAP Hybris Commerce Cloud for their private cloud-based, integrated commerce, CRM, and content management strategies.

  • Nordics focus: Moving to the cloud

    Sponsored by: ComputerWeekly.com

    We focus on cloud computing take up in the Nordic region and feature articles that will help CIOs anywhere in the world on their cloud journeys.

  • Benelux focus: Moving to the cloud

    Sponsored by: ComputerWeekly.com

    We look at the evolution of cloud computing take up, with some examples from the Netherlands, then we analyse some of the challenges and opportunities cloud computing brings.

  • Hybrid Cloud Management Comes of Age

    Sponsored by: NTT Communications Corporation

    2016 was the year of the multicloud. So what does 2017 have in store? Delve into this guide, as our experts demonstrate how cloud management tools are evolving for the hybrid, multicloud operating environment, and learn how to take advantage of the options set before you.

  • How Hyper-converged Appliances Affect Private Cloud Deployments

    Sponsored by: Dell

    In this expert guide, discover the operational advantages of integrating hyper-convergence into your private cloud deployments. Read on to learn how to utilize HCI's software-defined infrastructure, capturing its ability to simplify private cloud storage allocation with orchestration software, and more.

  • Domino's Builds the Next Iteration of Their Online Ordering Platform on Azure

    Sponsored by: Rackspace

    In this video, Brad Dight, IT Director of Australia & New Zealand at Domino's, evaluates the business objectives and benefits of moving their global online ordering platform onto Microsoft Azure. Tune in to learn from their expansion into e-commerce with the Azure cloud toolset, activating agility for global growth.

  • The Cloud Storage Infrastructure Decision: Public Vs. Private

    Sponsored by: HPE and Intel® Corporate

    Marc Staimer, founder of Dragon Slayer Consulting, explores the pros and cons of private and public cloud models in this expert guide, and dives deeper into what makes each model unique. Read on to evaluate security control, long-term cost, the fine-tuning of app workload performance, and more, for each of these architectures.

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