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  • Agile, Secure, Reliable: World-Class Customer Service in the Cloud

    Sponsored by: Oracle Corporation

    The following e-book outlines the extensive benefits to moving customer service to the cloud.

  • Forbes: The Secret Sauce of Oracle's Commercial Success

    Sponsored by: Oracle Corporation

    In this brief, yet informative resource, discover how a cloud-based customer relationship management (CRM) platform empowers sales teams with actionable insights, real-time information, and analytical capabilities.

  • Sell More Anytime, Anywhere, Any Device

    Sponsored by: Oracle Corporation

    Sales reps need access to what they need to sell. Anytime and anywhere from their smart phone, tablet, or laptop. In this video, learn how Oracle Sales Cloud mobility solutions work the way reps work to help them sell more effectively.

  • Sales Cloud Overview

    Sponsored by: Oracle Corporation

    Animated Video: Smarter Selling with Oracle Sales Cloud Oracle Sales Cloud is Smarter Selling that will help reps sell more, managers know more, and companies grow more.

  • Reps Sell More with Oracle Sales Cloud

    Sponsored by: Oracle Corporation

    Animated Video: Oracle Sales Cloud is smarter selling that will help reps sell more. Oracle Sales Cloud enables sales reps to sell more anytime, anywhere and on any device and empowers them to grow their own pipeline without waiting for marketing.

  • Trends and Changes Affecting Cloud Services

    Sponsored by: Oracle Corporation

    This document focuses on the trends that are driving decision-making on cloud including the growing connection between cloud, mobility, and data; cloud services governance and integration; and continuing development of cloud ecosystems among vendors.

  • Companies Grow More with Oracle Sales Cloud

    Sponsored by: Oracle Corporation

    Animated Video: Oracle Sales Cloud is Smarter SFA that helps Companies Grow More. Maximize revenue and optimize sales performance. Know what to sell your customers. And get more help from your marketers and partners.

  • Closing technology gaps for human resources

    Sponsored by: ComputerWeekly.com

    Employers are seeing the gap between the promise of cloud-based talent management technologies and the value those technologies deliver. Suppliers can help to bridge the gap, says analyst group Nucleus Research.

  • Cloud and ICT adoption by MSBs in the UK, France and Netherlands

    Sponsored by: ComputerWeekly.com

    This report from the Centre for Economics and Business Research and Cordys, assesses the business potential of cloud services for medium sized companies.

  • The Agility Gap in Today's Private Clouds

    Sponsored by: Red Hat

    Check out this white paper to explore the current challenges businesses are facing in terms of agility that private clouds have and learn how to overcome these challenges to achieve true business agility.

  • The Business and Economic Advantages of SmartCloud Entry for Power Systems

    Sponsored by: IBM

    This informative resource examines an entry-level cloud solution that enables quick and easy deployment of private clouds.

  • Six reasons why manufacturers should consider cloud ERP

    Sponsored by: ComputerWeekly.com

    There are a number of benefits beyond total cost of ownership when manufacturing companies deploy cloud ERP, this research from Analyst Group Nucleus reveals.

  • Taking the pulse of the cloud computing market

    Sponsored by: ComputerWeekly.com

    Archana Venkatraman looks at the figures behind the take-up of cloud technology and finds enterprises are taking a cautious approach to cloud in this Computer Weekly research report.

  • What Happens When They are Gone?

    Sponsored by: VoltDelta

    Access this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives.

  • IT Audit Report - EMC IT: Leading the Transformation

    Sponsored by: EMC Corporation

    A case study of EMCs adoption of cloud computing over the last ten years, this whitepaper documents EMC's advances in cloud computing and the resulting dramatic benefits in company-wide productivity.

  • Proactive Customer Engagement

    Sponsored by: Genesys-Angel

    In this research report from the Yankee Group, explore how to achieve successful customer engagement management across the entire customer lifecycle by leveraging the right tools and integrating communication channels.

  • The Hidden ROI of a Cloud-based Contact Center

    Sponsored by: Five9

    Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments.

  • Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions

    Sponsored by: Hewlett-Packard Company

    This resource explains how you can enable rapid deployment of your SAP CRM applications by leveraging a cloud-based platform. Learn how to significantly reduce implementation costs and time, so you can respond swifter to market changes and meet the increasing demands of your customers.

  • Create and Print Salesforce Reports Anywhere, Anytime

    Sponsored by: Canon Information & Imaging Solutions

    Access this informative resource to learn how Forms and Print Services for Salesforce allows you to translate your Salesforce data into easy-to-create, engaging, visually-oriented reports. With mobile connectivity, you can print on-the-go, so you never have to scramble for a printer,

  • Forms and Print Services for Salesforce

    Sponsored by: Canon Information & Imaging Solutions

    This resource introduces Forms and Printing Services for Salesforce, a cloud-based service that allows you to create attention-grabbing reports and forms quickly and easily, from any mobile device.

  • World Class Customer Service in the Cloud

    Sponsored by: Oracle Corporation

    In today's hyper-competitive market, the key differentiator is the ability to deliver multichannel customer service consistently. And due to tight budgets, many of the world's most successful organizations choose to deliver customer service in the cloud. Read on to discover the benefits of this approach.

  • START small, grow tall: Why cloud now

    Sponsored by: HP & Intel®

    Read this white paper to gain insights on how you can accelerate and streamline your cloud migration by taking advantage of an advanced set of technologies. Realize the benefits their extensive list of features can deliver to your organization and discover how they can help you overcome common cloud challenges.

  • Why Cloud? Better Security than Most Companies Can Provide Themselves

    Sponsored by: Five9

    This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise.

  • Larry Ellison's Oracle Cloud Announcements Highlights

    Sponsored by: ORACLE APAC

    This brief video discusses the latest Oracle cloud offerings. Discover the features and benefits of these innovative solutions that can enhance your social, CRM and database services while reducing costs and improving efficiency.

  • Mobile apps reach the busy customer

    Sponsored by: SearchCRM

    In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results.

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