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Cloud CRM Research

  • An Expert Guide to the Best Practices for Cloud-Based UC

    Sponsored by: Carousel Industries

    In this exclusive e-guide, you will discover why cloud UC best fits today's mobile workforce, and why enterprises are moving beyond premises-based UC hardware and choosing cloud-based UC technology.

  • Exclusive E-Guide: Don't Let Security Risks Derail Your Migration to the Cloud

    Sponsored by: Oracle Corporation

    This expert e-guide explains how CIOs are managing their cloud security concerns by using trusted providers and doing due diligence in negotiating contracts. Access this exclusive guide now to discover why not all cloud security threats are the same.

  • TCO and the Cloud: Calculating The Benefits and Risks

    Sponsored by: 8x8, Inc.

    This white paper debunks the myth that cloud is more expensive than traditional premise-based systems, and explains that TCO studies fail to value key strengths of cloud-delivered services. Learn how to compare costs with the extent of cloud benefits in mind.

  • Constructing Effective Customer Experiences

    Sponsored by: 8x8, Inc.

    Access this infographic now to learn more about the benefits of cloud technology. Discover how your call center could take advantage of the cloud to foster meaningful multichannel interaction and decrease customer care costs.

  • Elevate Your Business with the Cloud

    Sponsored by: SAP

    Access this white paper to find the motivation you need to keep up with today's data-driven, digital, and service-oriented economy in a cloud-first company model.

  • Assessing the Business Value of IBM Digital Experience on Cloud

    Sponsored by: IBM

    View this IDC research report to learn how businesses are adopting cloud technologies to improve customer experiences, and discover vendor capabilities that can lead to: cost reductions, increased productivity, and more.

  • Exclusive E-Guide: The Advantages of Hosted Unified Communications and Hosted IP

    Sponsored by: Carousel Industries

    In this exclusive e-guide, you will learn why more organizations are deploying hosted IP telephony and UCC services to reap the benefits of the cloud. Read on now to discover the boons of Unified Communications as a Service (UCaaS), and key into the 5 main advantages of UCaaS over on-premises deployments in the new IT reality.

  • The Technology Trends Set to Reshape your Business and Data Center Design

    Sponsored by: IBM

    In this white paper, you will discover the data center implications of cloud computing, mobile technologies, social collaboration, and business analytics. Read on to build a flexible data center strategy enabled by predictive analytics for your business.

  • Case Study: Roofing Company Improves Customer Satisfaction with Cloud CRM

    Sponsored by: Microsoft

    This video highlights a cloud-based CRM software that allows organizations to manage customer relations efficiently and automates mundane tasks. Access now to see how this technology can ensure that your customers receive the experience they expect and increase overall customer satisfaction.

  • 3 Secrets to Enabling Omnichannel Retailing

    Sponsored by: MuleSoft

    Omnichannel customer experience strategies are doomed without clear goals. In this white paper, learn necessary steps to overcome some of the key challenges to creating a great omnichannel experience. Also, see case studies of the customers who have used one software option to implement omnichannel strategies more effectively.

  • How Cloud Computing Transforms New Business Models

    Sponsored by: OpenText

    Cloud services now include management of deployment, apps, platforms, and IT infrastructure. In this white paper, you will learn the 6 most important considerations to keep in mind for a successful cloud partnership with your provider.

  • City of Barcelona Customer Story

    Sponsored by: OpenText

    Access this exclusive case study to learn how the Barcelona City Council was able to improve productivity and efficiency with greater collaboration on mobile devices and easier to use web services in the cloud. Read on to learn more.

  • Salesforce API Integration Cheat Sheet

    Sponsored by: Cloud Elements

    This infographic is your "cheat sheet" to a successful Salesforce API integration. Rely on this quick guide to build an integration that can help the business access customers, accounts, contacts, leads, opportunities, and sales revenue data back in your app.

  • 10 Things You Need to Know About Hybrid IT Strategies

    Sponsored by: NaviSite, Inc.

    In the following exclusive white paper, learn about the top 10 things you need to think about as you consider a hybrid IT strategy for your organization. Read on now to discover the importance of utilizing a hybrid cloud, and more.

  • A Comprehensive Guide to Selecting the Right Hosted Communications Solution

    Sponsored by: Cisco

    This white paper offers a three-step process that will allow you to make an informed decision on which cloud partner and hosted communications solution you should choose.

  • Core HR in the Cloud: Must-Have Strategies for Small and Medium Businesses

    Sponsored by: SAP

    This white paper highlights a new, cloud-enabled approach to core HR, where all business units, geographies, and cost centers are supported by a single HR platform. Read on here to incorporate this suite of cloud-based talent management solutions in your organization.

  • UBM Tech Whitepaper: The State of UC: Future Adopters Poised to Rap Benefits via Cloud

    Sponsored by: XO Communications

    Companies like yours are successfully addressing communications and collaboration challenges with Unified Communications. According to a new UBM Research Study, 87% of adopters say UC met or exceeded their expectations. Learn what holds others back, and how to overcome those obstacles.

  • T.H. March Transforms Customer Service with Oracle

    Sponsored by: Oracle Corporation

    This video shows how companies can implement a service cloud which allows engagement with customers in real time, on a one-to-one basis, through a multitude channels. See how you can use cloud services to increase your data storage capacity and improve your enterprise's customer service.

  • Will Hybrid Be the New Normal for Next-Generation WAN?

    Sponsored by: Citrix

    This report explains why enterprise network planners must design a WAN architecture that incorporates an integrated hybrid WAN solution. Read on here to learn more about next-generation hybrid WANs and what this means for the state of the enterprise.

  • Embracing a Service Cloud for Improved Customer Service

    Sponsored by: Oracle Corporation

    This video shows how cloud services can be implemented to optimize your workforce, allowing you to deliver phenomenal customer service through any channel a customer chooses. Watch how doing so can help you improve operational efficiency and workforce productivity.

  • The Service Cloud in Action: Empower Call Center Teams and Customers

    Sponsored by: Oracle Corporation

    This video shows the many ways in which service clouds can assist in providing a complete customer service management approach across both assisted and self-service channels. Learn how cloud services can ensure your customers find the right answers quickly, wherever they are, and how you can better equip your customer support team.

  • Modern Customer Service with Cloud Services

    Sponsored by: Oracle Corporation

    Expectations for customer service are high and with a multitude of channels, it can become increasingly difficult to offer consistent, high quality customer service. This video explains how a flexible cloud service can help deliver exceptional customer service anytime, anywhere and through various channels and encourage self-service online.

  • Case Study – Convergys Transforms Customer Experience with Service Cloud

    Sponsored by: Oracle Corporation

    This video highlights how implementing a service cloud can enable the ability to provide customers with a differentiated experience through a multi-channel approach. Discover how service clouds can allow you to provide customers with tools and capabilities to drive self-service and equip your agents with the ability to provide consistent service.

  • Case Study: Beachbody Handles Rapid Growth with a Service Cloud

    Sponsored by: Oracle Corporation

    This video demonstrates how Beachbody's rapid growth and success can be attributed largely to their use of cloud services. Watch how taking advantage of cloud services can allow you to focus less on data management, and more on growth and revenue.

  • Smart City as a Service: Using Analytics to Equip Communities for Data Driven Decisions

    Sponsored by: IBM

    This white paper how to enable municipal IT managers to build a flexible cloud foundation and support a smart city service strategy. Read on to discover how to deploy on a secure hybrid cloud model to accommodate all workloads.

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