Cloud CRM Research
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Addressing Remote and Endpoint Backup Challenges with the Cloud
Sponsored by: TechTarget Data BackupThis handbook provides you with an overview of challenges associated with remote data protection and the products available today to address them. Read on now to address your endpoint data protection concerns, as well as how to choose the right cloud endpoint backup products for your organization.
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Addressing Remote and Endpoint Backup Challenges with the Cloud
Sponsored by: TechTarget Data BackupThis handbook provides you with an overview of challenges associated with remote data protection and the products available today to address them. Read on now to address your endpoint data protection concerns, as well as how to choose the right cloud endpoint backup products for your organization.
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Computer Weekly – 11 August 2015: Data unlocks personalised customer service
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we examine how companies are starting to use big data analytics to deliver more personalised customer services. We talk to the government's IT procurement chief about improving public sector tech purchasing. And Volvo's CIO tells us how connected cars will reshape the automotive sector. Read the issue now.
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How to Deliver Cloud-Enabled Video Conferencing Services
Sponsored by: TechTarget NetworkingThis e-guide discusses ways that you can better implement and manage video conferencing to your organization, particularly via the cloud.
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How to Slay the Dragon of Enterprise Work
Sponsored by: AtTaskAccess this white paper now to discover how some workforce management solutions only address the negative results of mismanagement, and find one platform that helps companies address the workforce before problems even occur.
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Building a Business Case for an Enterprise Work Management Solution
Sponsored by: AtTaskRead this white paper to understand why staying with the status quo or implemetning a partial solution is not only ineffective at solving work management issues, but could be costing enterprises millions of dollars every year.
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Carphone Warehouse Triples Work Capacity and Drives Revenue
Sponsored by: AtTaskAccess this informative case study to find out how Carphone Warehouse found a cloud platform that helped streamling their project management methods, and if a solution like this is right for you.
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Beyond Modernization: Legacy Applications Need New Platforms
Sponsored by: DellEMC and Intel®Not all applications that run successfully on-premise can be easily migrated to the cloud. This expert e-guide serves as a guide to application modernization, and offers a checklist to help you mitigate risk during legacy modernization.
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The Benefits of Social and Cloud-based CRM Tools
Sponsored by: Microsoft IndiaIn order to stay competitive, you need to know what customers are saying about your business, and you need to participate in the conversation as well. In this e-guide, learn from CRM experts what makes a social CRM tool successful, and why cloud-based CRM systems may be the right choice for you.
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Is There Value to Virtualization and Cloud Computing?
Sponsored by: Windstream CommunicationsThis informative whitepaper compares three top cloud providers and outlines how you can more effectively implement your cloud computing strategy.
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2014 Cloud Guide: Insights for a Great Migration
Sponsored by: Windstream CommunicationsThis guide explores some trends in cloud computing and outlines why many businesses are moving to the cloud.
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Cloud Resource Management the Right Way
Sponsored by: Red HatFind out how Red Hat® CloudForms gives IT administrators and managers a comprehensive solution to optimize their virtual, private cloud, and hybrid cloud infrastructures with advanced capacity planning and sophisticated resource management capabilities.
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Private Cloud Performance: Addressing the Agility Gap
Sponsored by: Red HatIs your private cloud truly agile and helping your users overcome their business challenges as quickly and efficiently as possible? Read this whitepaper to find out.
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Tips for Working with "The Business"
Sponsored by: Code42This whitepaper explores the future of IT and explains why it belongs to people who are able to translate business visions into technical realities.
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How Cloud-Based Contact Centers Improve Customer Experience
Sponsored by: GenesysIn a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies
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Deploying a Contact Center in the Cloud - A Guide to Best Practices
Sponsored by: GenesysTo effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient.
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The Mixed Blessings of Contact Center Automation
Sponsored by: TechTarget Customer ExperienceAutomation technologies were created to provide customers with a standardized, consistent experience. Why, then, are companies trying to avoid them? In this e-book, you'll learn why automation technologies don't work for every contact center use case, regardless of their intent.
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Impact of Cloud on IT Consumption Models
Sponsored by: Cisco Systems, Inc.This exclusive resource discusses the impact of the cloud on IT consumption models and examines how your organization can accelerate the adoption of game-changing technology.
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Hosted Contact Center and On-Premises Centers Demystified
Sponsored by: GenesysChoosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions.
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Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider
Sponsored by: AspectDelivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution?
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How TCO Benefits Make Cloud Computing a No-Brainer for Many SMBs and Mid-Market Enterprises
Sponsored by: NetSuiteThis resource analyzes the economic benefits of cloud computing in the ERP and CRM space, and details how embracing the cloud can be a competitive differentiator for SMBs.
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Del Monte Foods' Cloud Imperative
Sponsored by: KenandyThis video case study explores Del Monte Foods' cloud strategy – including why the food production company decided to move to the cloud and how it alleviated its cloud concerns.
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Survey Results: An Emerging Digital Divide
Sponsored by: Apigee Europe LTDIn this comprehensive report, view survey results of how companies today are leveraging technology-enabled capabilities such as "big data" and analytics, digital marketing, apps, and APIs. Find out what separates the top performers from the pack, and get key recommendations to help put your business on the right side of the "digital divide."
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Merger of Cloud and Mobility into your IT Strategy and Governance
Sponsored by: Hewlett-Packard EnterpriseIn today's landscape, it is important to shape your business with cloud and mobile strategies. This guide highlights the importance of customer control and how cloud technology can help your business bolster consumer relationships.
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Why the Cloud for Collaboration?
Sponsored by: Cisco Systems, Inc.The following IDC research paper discusses the strategic benefits of migrating to a cloud-based collaboration effort as well as insight to challenges and solutions faced by CIOs when considering the move.
