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Cloud CRM White Papers

  • Supercharge Sales Productivity with Modern CPQ

    Sponsored by: Oracle Corporation

    Discover how you can supercharge your sales team productivity with cloud-based CPQ tools. Learn how you can improve your close rate by automating approval workflows, guiding reps through a best-practice sale every time, and more.

  • Top 3 Reasons Your Enterprise Network Matters More in the Cloud Era

    Sponsored by: Juniper Networks, Inc.

    In this guide, you will explore the top 3 IT trends that will impact your cloud strategy, and learn how to build a network that's 100% cloud-ready. Read on to prepare your network for high bandwidth demands, high SLAs, increased scalability and security requirements, and more.

  • Top 3 Ways to Modernize Your Enterprise Campus Network

    Sponsored by: Juniper Networks, Inc.

    Are you prepared to secure campus and branch networks in your cloud-enabled enterprise? Discover in this expert white paper how to modernize your enterprise campus network by utilizing 3 proven, cloud-driven strategies. Read on for guidance on simplifying your network, adopting an open framework, and more.

  • Private Cloud in the Hybrid Cloud Era: Driving Better Business Value and Agility

    Sponsored by: IBM

    Whether it's a private, public, or hybrid cloud, cloud computing is changing the way businesses carry out their IT services and expand their network reach. In this informative white paper, assess the role of your private cloud in the hybrid cloud era – and access strategies for increased cloud service agility and performance.

  • VMware Horizon Air Hybrid-Mode Bets Big on Cloud-based Desktops

    Sponsored by: Dell, Inc., Intel and VMware

    VMware Horizon Air Hybrid-Mode moves virtual desktop, app, and infrastructure management to the cloud, but it unfortunately doesn't support Horizon View. In this e-guide, Independent Industry Analyst for Gabe Knuth explains why VMware is now expanding Horizon View into a cloud platform to satisfy your IT admins.

  • 5 Customer Engagement Technologies to Focus on Through 2020

    Sponsored by: Zendesk

    Uncover recommendations from Gartner on how to prioritize CRM investments through 2020. Discover 5 CRM technologies to help you engage your customers today and beyond.

  • The CIO's Guide to the Data Center of the Future

    Sponsored by: Windsor Group

    Both public and private cloud data centers continue to drive considerable transformation in enterprise data centers. Learn from this exclusive e-guide what the future holds for your enterprise's data center, and additionally prepare for this evolution with 5 tips for CIOs.

  • Profiting from CRM Deployments in the Cloud

    Sponsored by: Microsoft

    This white paper highlights a set of easy-to-deploy cloud CRM products, services and enablement tools that can help you improve your total value proposition.

  • Global State of Multichannel Customer Service Report

    Sponsored by: Microsoft

    This global report shows that, on average, consumers regularly use at least 4 different channels when interacting with a brand or organization for customer-related questions and issues. Download now to tap into other insights.

  • Attaining Real Opportunity for MSPs: Cloud Infrastructure as End-to-End systems

    Sponsored by: LogicNow

    With more and more clients wanting greater services from their MSPs, providers have real opportunity in managing both on premises and cloud infrastructure as end-to-end systems. This white paper examines how it can be done with the right ecosystem of tools. Read on to find out more.

  • 10 Customer Service Trends to Watch in 2016

    Sponsored by: Microsoft

    In this white paper, well-known customer service thought leaders, advocates, authors and speakers reveal the 10 CRM technology trends they believe will impact every brand and organization in 2016.

  • Explore 4 Cloud-Based Tools to Boost Collaboration

    Sponsored by: Mitel Networks Limited

    This white paper reveals how you can boost collaboration in your enterprise with 4 cloud-based unified communication tools. Score more revenue, drive more ROI, and gain a competitive edge with cloud CRM, cloud BI/storage, and more.

  • The Enterprise Guide to Data Centers

    Sponsored by: Comcast

    Industry-leading vendors and IT professionals weigh in on proven tactics to accommodate the expansion of your data center, and when you should consider outsourcing, in this e-book. Read on to hone in on 7 tactics to reduce your data center's power draw, and more.

  • Making CRM Easy and Accessible for Small-to-Midsize Businesses

    Sponsored by: Microsoft

    This brief resource provides guidance for small-to-midsize businesses on adopting CRM technologies to better engage customers. Uncover pitch guidance scenarios and key talking points to help you build a case for buying CRM tools.

  • Setting the Stage: Landscape Shifts Dictate Future Threat Response Strategies

    Sponsored by: TrendMicro

    A deeper threat landscape greeted 2016—a playing field shaped by the introduction of new technologies and attack models. Access this report to see 2016's threat landscape in review, and discover why you need to reconsider traditional methods of protecting your data and assets.

  • Outshine “Shadow IT” — Be Your Own Cloud

    Sponsored by: Axway

    Discover how you can outshine shadow IT by creating a personal cloud for your organization.

  • Securing Data in the Cloud and on the Ground

    Sponsored by: IBM

    In this resource, you will discover how to govern and secure your cloud-based data to realize the financial benefits of the cloud while ensuring information culled from cloud sources is secure and trustworthy. Read on to learn the 4 pillars of good hybrid information governance.

  • Taking a Fast Track to the Private Cloud: HCI and Web-Scale Converged Infrastructures

    Sponsored by: Softchoice Corporation

    In this resource, Mike Schutz, General Manager of Cloud Platform Product Marketing at Microsoft, explains how Microsoft's partnership with Nutanix has resulted in web-scale HCI solutions for private and hybrid cloud that has been validated for turnkey deployment.

  • Adopting a Mature Approach to Sales Performance Management

    Sponsored by: Oracle Corporation

    In this Aberdeen Report, you'll learn how top organizations are implementing a more mature approach to running a successful sales organization. Uncover what leading-edge trends and technologies best-in-class enterprises are leveraging to stay ahead of the competitive curve.

  • Should Your Business Use Online CRM?

    Sponsored by: Insightly

    This flowchart explores whether or not you should move to a modern online CRM tool. Start by answering questions, like: Do you want to grow your business? Do you have an in-house CRM?

  • Backup and Disaster Recovery Plans Get Cloudy

    Sponsored by: Dimension Data

    In this resource, you will explore a host of modern approaches to backup and disaster recovery, and learn how to move elements of your environment to the cloud and manage your hybrid IT infrastructure. Read on to gain and maintain visibility of your entire backup and disaster recovery environment.

  • Cross Channel Engagement with Oracle WebCenter Sites and Oracle Marketing Cloud

    Sponsored by: Oracle Corporation

    Download this white paper now to discover why unified customer engagement is today's most important marketing practice. Read on to learn also how the cloud can boost your customer engagement across all channels—including online commerce, corporate sites, mobile, social, in-store, and service.

  • A Cloud Platform for Digital Business

    Sponsored by: Oracle Corporation

    Discover in this paper how to build a foundation for your digital cloud platform using existing middleware, which will enhance applications, business processes, and entire line-of-business offerings—without major retooling. Read on to leverage your existing assets to facilitate digital transformation.

  • Service in the Cloud: Retain Happier Customers

    Sponsored by: Oracle Corporation

    Where can you go for the latest sales, CRM, and customer experience information? Click through now to view "Service in the Cloud: Retain Happier Customers" and gain access to valuable videos, white papers, and other resources to help your organization navigate its customer service journey.

  • Linux and Cloud Transform Business-Critical Application Development

    Sponsored by: IBM

    In this resource, you will discover how your IT can leverage the LinuxONE platform to deliver unparalleled system uptime, data security, and superior QoS—supporting superior business agility. Read on to glean why this platform is most effective for database and high-I/O workloads.

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