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Cloud CRM White Papers

  • Add to Cart: How One Simple Purchase Led to Four Unique Stories of E–Commerce Success

    Sponsored by: New Relic

    The following eBook uncovers the factors of e-commerce management that can make or break you. See if you can relate to some of the most common application management and monitoring hurdles that e-commerce teams face. Plus, discover real-world success stories for well-known e-commerce companies.

  • Case study: How the Cloud Improved One Organization's Contact Center

    Sponsored by: 8x8, Inc.

    In this case study, discover how a travel agency transitioned to a cloud-based contact center model and what benefits they enjoyed.

  • Enterprise Development in the Cloud: Top Benefits, Drivers, and Concerns

    Sponsored by: Red Hat

    According to a survey of 408 enterprise IT software development professionals, enterprises using the cloud see improvements in time to market as well as higher productivity. Read this white paper for key findings from this survey regarding enterprise development in the cloud.

  • 5 Secrets of Cloud Application Integration Success

    Sponsored by: Informatica

    In this exclusive white paper discover how cloud technology can facilitate the instant response your business needs without the IT hassle you dread. Learn how to avoid complex set up and costly downtime with 5 secrets of cloud application integration success.

  • Cloud-Based Contact Center Technology: 8 Critical Questions to Ask

    Sponsored by: 8x8, Inc.

    This guide explores 8 critical criteria for choosing a cloud-based contact center solution. Read on to learn vital questions to ask providers in order to avoid common pitfalls.

  • Anatomy of the New Decision: Five Factors That Are Shaping the Future of Business Analytics

    Sponsored by: Information Builders

    Access this informative white paper to find out which technologies are converging to help organizations drive innovation, empowering leaders to make smarter decisions. Learn practical, proven methods you can apply to your current information management strategy, such as cloud-based information services.

  • 2014's Planning Guide for Collaboration and Content - Does It Still Work Today?

    Sponsored by: Dropbox for Business

    Access this informative white paper to gain an understanding of 3CS systems: communication, collaboration, content and social platforms that utilize mobile, cloud and other technologies to offer an array of solutions to organizations. Find out the questions you should ask to support different roles, work styles and devices in your enterprise.

  • Data's Pivotal Role in Improving Customer Experience

    Sponsored by: Oracle Corporation

    Access this expert e-guide to learn how you can improve your customer experience with quality customer data. Uncover 5 ways using data can lead to happier customers. Read on to see how companies like 7-Eleven, Walgreens, and Mazda have used cloud and mobile technology to boost customer loyalty and how this strategy could work for your business.

  • Field Service Management in the Cloud

    Sponsored by: Oracle Corporation

    Explore this in-depth white paper to learn why the field service industry has been hesitant to adopt cloud technology. Find out more about the potential benefits associated with switching your on-premises systems to cloud solutions

  • Oracle Cobrowsing Competitive One-Pager

    Sponsored by: Oracle Corporation

    How can you pick the visual sharing software that's right for your organization? In this concise fact sheet, browse through various component and features of popular visual sharing technologies including Oracle's Cobrowse, Salesforce, Kana, WebEx, and more to compare and contrast the specifics of each software.

  • Top Questions to Ask Your Field Service Vendor

    Sponsored by: Oracle Corporation

    Choosing the field service management solution is a critical choice for any organization. But how can you tell which features will complement your business strategy?Access this exclusive guide with questions to help you evaluate different service providers in 8 key areas.

  • How Tech Firms Must Use Customer Service for Conversions

    Sponsored by: Oracle Corporation

    Access this brief infographic to learn more about how tech firms' customer service is falling behind. Read on to learn how tech firms measure up to other industries in customer service and discover strengths and opportunities for improvement within the tech industry.

  • How Finance Companies Lose Out With Bad Customer Service

    Sponsored by: Oracle Corporation

    In this brief resource you can get a concise overview of state of customer service in the financial services industry with raw facts and figures. Learn about omni-channel service in the financial industry and see how financial services stack up against other industries in customer service capabilities.

  • The Art and Science of Delighting Customers

    Sponsored by: Google

    This resource from Google for Work compiles a number of case studies that illuminate how technology is driving leadership in modern businesses including Thrillist Media Group, Trulia, and U.S. Cellular.

  • Wow Your Customers With Great Customer Experience in the Cloud

    Sponsored by: Genesys

    In this informative white paper learn how you can deliver a "wow factor" to your high value customers to boost customer loyalty and increase sales and revenue. Access now to get 4 tips on how you can deliver the seamless outstanding service your customers crave.

  • Five Reasons to Consider SaaS for Your Business Applications

    Sponsored by: Oracle Corporation

    Access this in-depth white paper to explore 5 potential benefits of deploying an SaaS business application with minimal risk, low initial investment, and great flexibility.

  • Empowered Customers Expect More: Oracle vs. Kana

    Sponsored by: Oracle Corporation

    Discover the differences between leading customer service platform Kana and Oracle in a head-to-head comparison. Access this concise fact sheet to discover which software could help you manage your customer experience and engage the empowered customer.

  • Empowered Customers Expect More: Oracle vs. eGain

    Sponsored by: Oracle Corporation

    Discover the differences between leading customer service platform e-gain and Oracle in a head-to-head comparison. Access this concise fact sheet to discover which software could help you manage your customer experience and engage the empowered customer.

  • 7 Ways Field Service Organizations are Levering Technology

    Sponsored by: ServiceMax

    In this informative white paper get 7 top tips for leveraging technology in your field service organization. Learn about current technology trends shaking up the field service landscape.

  • 7 Steps to Guide Your Field Service Technology Purchase

    Sponsored by: ServiceMax

    In this essential buyer's guide get 7 steps to help you make a field service technology purchase. Learn buyer's tips, questions to ask, field service trends and project management suggestions to ensure you choose the technology that's right for your organization.

  • 7 Ways Mobile is Impacting Field Service

    Sponsored by: ServiceMax

    Access this informative collection of 7 articles to learn about the newest mobile trends in technology in the field service industry.

  • Why Outsourcing CRM Doesn't Mean That You Can Outsource Data Protection

    Sponsored by: BitGlass

    This white paper explains why enterprises utilizing cloud applications like Salesforce should consider investing in a cloud access security broker, which restores data protection and visibility to your IT team while respecting user privacy.

  • How to Slay the Dragon of Enterprise Work

    Sponsored by: AtTask

    Access this white paper now to discover how some workforce management solutions only address the negative results of mismanagement, and find one platform that helps companies address the workforce before problems even occur.

  • Building a Business Case for an Enterprise Work Management Solution

    Sponsored by: AtTask

    Read this white paper to understand why staying with the status quo or implemetning a partial solution is not only ineffective at solving work management issues, but could be costing enterprises millions of dollars every year.

  • Carphone Warehouse Triples Work Capacity and Drives Revenue

    Sponsored by: AtTask

    Access this informative case study to find out how Carphone Warehouse found a cloud platform that helped streamling their project management methods, and if a solution like this is right for you.

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