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Cloud CRM White Papers

  • Service Cloud Brings Intuitive UI to Customer Service and Support

    Sponsored by: Salesforce.com

    Call center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.

  • Improving Customer Service with Knowledge Management Systems

    Sponsored by: Salesforce.com

    Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.

  • One Integrated Solution Vs. Software Silos

    Sponsored by: NetSuite

    Data is often fragmented and scattered across silos, making it difficult and time-consuming to tie multiple sources of data together. Access this comparison guide to discover how a single, integrated software suite provides you with the key business data you need for a unified view of your customers.

  • How an Integrated Business Platform Helped Lucy Locket Grow its Online Business to 50% of its Revenue

    Sponsored by: NetSuite

    This case study examines how an integrated business platform helped Lucy Locket grow its online business to 50% of its revenue. Discover a cloud business solution that can help you easily manage finance, inventory, e-commerce, and CRM with real-time reporting and seamless scalability.

  • A Buyer's Guide to ERP Business Management Software

    Sponsored by: NetSuite

    The definitions and implementations for ERP seem to vary from one site to the next. These differences, however, underscore the flexibility that can make an ERP system a powerful business management tool. Learn how the right ERP solution enables you to integrate a variety of functions into one complete system with this buyer's guide.

  • InterSystems Caché gives PCS an advantage in cloudbased social media management applications

    Sponsored by: InterSystems

    Thanks to social media, brand perception can change rapidly in any given market. Read on to learn how cloud technology eases brand management in existing markets and transitions into new ones.

  • Driving Sales with Mobile, Real-Time Analytics

    Sponsored by: Tableau Software

    In this post, learn how you can combine the mobile app for Salesforce with embedded dashboard technology to get a rapid visual read on your entire sales pipeline, shorten pipeline review times, and prioritize calls accordingly. Plus, watch a brief demo to see how it works.

  • Breaking the barriers to financial planning with exploratory analytics

    Sponsored by: IBM

    Financial planning and analysis (FP&A) is about to experience explosive growth due largely to cloud computing as well as exploratory and predictive analytics. Explore this comprehensive guide to learn about the booming growth that's about to happen in FP&A and prepare to take advantage of it.

  • Calculating the Economics of Private Cloud

    Sponsored by: Stratoscale

    Discover in this white paper how to define the economics of using private cloud, breaking down in detail the value drivers and why it's a worthy investment. Read on gain the cost efficiency, agility, and time-to-market private cloud delivers.

  • 5 Object Storage Characteristics for Solving Data Storage Challenges

    Sponsored by: IBM

    In this white paper, discover the five criteria to look for in your next cloud object storage service. Learn how cloud object storage services should not only focus on your precious corporate content, but also provide much-needed support for all your enterprise needs.

  • Internet of Things: Enterprise Risks, Platform Options to Consider

    Sponsored by: Xively by LogMeIn

    The Internet of Things (IoT) increases the number of security risks businesses face, becoming a backdoor for attackers into the enterprise. Discover 7 key security risks associated with IoT and how to manage them. Plus learn how robust cloud platforms will allow IoT to reach its potential.

  • Breaking the barriers to financial planning with exploratory analytics

    Sponsored by: IBM

    Financial planning and analysis (FP&A) is about to experience explosive growth due largely to cloud computing as well as exploratory and predictive analytics. Explore this comprehensive guide to learn about the booming growth that's about to happen in FP&A and prepare to take advantage of it.

  • A Case Study for Kalibrate: A Cloud-Driven Adaptive Edge

    Sponsored by: Rackspace

    This case study demonstrates how Kalibrate, a next-gen SaaS solution provider, produced synergy by uniting its data and location intelligence to achieve a full and seamless eco-system through private cloud integration. Access now to take advantage of cloud SaaS and give your organization a cloud-driven adaptive edge.

  • How Cloud Computing Changes the Role of IT

    Sponsored by: MASERGY

    Optimize the performance of your SaaS-based apps by examining network traffic to determine how much of your bandwidth they consume. Discover how to work with end users to improve their cloud-based app experience, and ensure your network is in top shape to accommodate all workloads.

  • Using Modern Technology to Reinforce Classic Sales Disciplines

    Sponsored by: Oracle Corporation UK Ltd

    It's harder to engage with customers now that they have access to your products and services upfront. How can your sales team re-engage with informed, empowered customers? Learn how modern technology and tactics can help you improve sales productivity, drive stronger revenues, and more.

  • Data Sovereignty and Your Path to True Information Governance

    Sponsored by: Commvault

    Address requirements for how and where your valuable data is stored, and discover how to overcome data sovereignty risk with a comprehensive approach to information governance. Read on to safely adopt cloud services while keeping in mind the complexity of compliance, and learn 3 strategies for reducing risk.

  • Construct a Smarter Sales Organization with CPQ

    Sponsored by: Oracle Corporation UK Ltd

    Learn how adopting modern CPQ can help you construct a smarter sales organization. Uncover 5 key ways this strategy can help your business.

  • Salesforce Sales Cloud Helps Reps Seal the Deal

    Sponsored by: IBM

    In this 3-part expert handbook, learn how Salesforce Sales Cloud strives to make data entry easy for sales reps and create CRM data that's clean, accurate and complete. Take a closer look at Salesforce Sales Cloud and its pros and cons.

  • Defending Your Office 365 Data: A Complete Guide

    Sponsored by: Datto, Inc.

    Discover the pertinent security risks inherent in Office 365, and learn where its built-in security falls short and how you can shore up your defenses to compensate. Gain the knowledge you need to stay secure while taking advantage of the benefits of Office 365 by learning about the 5 most prevalent threats to this platform.

  • IDC Research: 7 Trends Impacting Enterprise Campus Networks

    Sponsored by: Juniper Networks, Inc.

    Reliance upon cloud applications for mission-critical business functions has heightened network requirements at the edge. Discover in this exclusive white paper 7 prevalent issues in today's enterprise campus networks, and how to leverage a cloud-enabled network to seamlessly glue your network edge to the cloud and optimize your cloud applications.

  • Network Strategies that Will Help You Eliminate, Embrace, or Coexist with Shadow IT

    Sponsored by: Juniper Networks, Inc.

    Shadow IT is here. Access this e-guide for the current trends driving the rise of shadow IT, explore the drawbacks and benefits it offers, and learn how designing and building the right network is essential for your preferred shadow IT strategy.

  • Top 3 Reasons Your Enterprise Network Matters More in the Cloud Era

    Sponsored by: Juniper Networks, Inc.

    Traditional networks simply can't handle all the implications of the cloud. Explore the top 3 IT trends that will impact your cloud networking strategy, and learn how to build a network that's 100% cloud-ready.

  • 3 Ways to Modernize Your Enterprise Network and Optimize Cloud Investments

    Sponsored by: Juniper Networks, Inc.

    When your organization moves to cloud-driven business models, you must decide upon the right technologies and partners to facilitate a successful transition. Read this white paper that examines the most important considerations when deciding upon a vendor to help you modernize and secure your enterprise campus and branch network infrastructure.

  • How to Get Everyone On-Board with a Cloud Migration Project

    Sponsored by: New Relic

    In this expert guide, discover five cloud benefits that may prove cloud migration naysayers wrong, including scalability and agility, visibility and governance, cost, and more.

  • Hitachi Supports Rapid Growth with Cloud-Based Sales Software

    Sponsored by: Oracle Corporation

    As Hitachi Consulting Corporation planned for rapid expansion, they needed to establish a scalable CRM and marketing platform to support this growth and consolidate their existing systems. Discover how Hitachi deployed cloud-based sales and marketing tools to support rapid annual revenue growth from $80 million to $740 million.

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