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Cloud CRM White Papers

  • Data's Pivotal Role in Improving Customer Experience

    Sponsored by: Oracle Corporation

    Access this expert e-guide to learn how you can improve your customer experience with quality customer data. Uncover 5 ways using data can lead to happier customers. Read on to see how companies like 7-Eleven, Walgreens, and Mazda have used cloud and mobile technology to boost customer loyalty and how this strategy could work for your business.

  • Field Service Management in the Cloud

    Sponsored by: Oracle Corporation

    Explore this in-depth white paper to learn why the field service industry has been hesitant to adopt cloud technology. Find out more about the potential benefits associated with switching your on-premises systems to cloud solutions

  • Oracle Cobrowsing Competitive One-Pager

    Sponsored by: Oracle Corporation

    How can you pick the visual sharing software that's right for your organization? In this concise fact sheet, browse through various component and features of popular visual sharing technologies including Oracle's Cobrowse, Salesforce, Kana, WebEx, and more to compare and contrast the specifics of each software.

  • Top Questions to Ask Your Field Service Vendor

    Sponsored by: Oracle Corporation

    Choosing the field service management solution is a critical choice for any organization. But how can you tell which features will complement your business strategy?Access this exclusive guide with questions to help you evaluate different service providers in 8 key areas.

  • How Tech Firms Must Use Customer Service for Conversions

    Sponsored by: Oracle Corporation

    Access this brief infographic to learn more about how tech firms' customer service is falling behind. Read on to learn how tech firms measure up to other industries in customer service and discover strengths and opportunities for improvement within the tech industry.

  • How Finance Companies Lose Out With Bad Customer Service

    Sponsored by: Oracle Corporation

    In this brief resource you can get a concise overview of state of customer service in the financial services industry with raw facts and figures. Learn about omni-channel service in the financial industry and see how financial services stack up against other industries in customer service capabilities.

  • The Art and Science of Delighting Customers

    Sponsored by: Google

    This resource from Google for Work compiles a number of case studies that illuminate how technology is driving leadership in modern businesses including Thrillist Media Group, Trulia, and U.S. Cellular.

  • Wow Your Customers With Great Customer Experience in the Cloud

    Sponsored by: Genesys

    In this informative white paper learn how you can deliver a "wow factor" to your high value customers to boost customer loyalty and increase sales and revenue. Access now to get 4 tips on how you can deliver the seamless outstanding service your customers crave.

  • Five Reasons to Consider SaaS for Your Business Applications

    Sponsored by: Oracle Corporation

    Access this in-depth white paper to explore 5 potential benefits of deploying an SaaS business application with minimal risk, low initial investment, and great flexibility.

  • Empowered Customers Expect More: Oracle vs. Kana

    Sponsored by: Oracle Corporation

    Discover the differences between leading customer service platform Kana and Oracle in a head-to-head comparison. Access this concise fact sheet to discover which software could help you manage your customer experience and engage the empowered customer.

  • Empowered Customers Expect More: Oracle vs. eGain

    Sponsored by: Oracle Corporation

    Discover the differences between leading customer service platform e-gain and Oracle in a head-to-head comparison. Access this concise fact sheet to discover which software could help you manage your customer experience and engage the empowered customer.

  • 7 Ways Field Service Organizations are Levering Technology

    Sponsored by: ServiceMax

    In this informative white paper get 7 top tips for leveraging technology in your field service organization. Learn about current technology trends shaking up the field service landscape.

  • 7 Steps to Guide Your Field Service Technology Purchase

    Sponsored by: ServiceMax

    In this essential buyer's guide get 7 steps to help you make a field service technology purchase. Learn buyer's tips, questions to ask, field service trends and project management suggestions to ensure you choose the technology that's right for your organization.

  • 7 Ways Mobile is Impacting Field Service

    Sponsored by: ServiceMax

    Access this informative collection of 7 articles to learn about the newest mobile trends in technology in the field service industry.

  • Why Outsourcing CRM Doesn't Mean That You Can Outsource Data Protection

    Sponsored by: BitGlass

    This white paper explains why enterprises utilizing cloud applications like Salesforce should consider investing in a cloud access security broker, which restores data protection and visibility to your IT team while respecting user privacy.

  • Automating Insurance Business Processes with Cloud-Based Fax Messaging

    Sponsored by: OpenText

    The following white paper explores the all-to-common faxing issues the face many insurance companies and explores how cloud fax services can streamline workflow with the utmost cost effectiveness, improve efficiency, and more.

  • How to Slay the Dragon of Enterprise Work

    Sponsored by: AtTask

    Access this white paper now to discover how some workforce management solutions only address the negative results of mismanagement, and find one platform that helps companies address the workforce before problems even occur.

  • Building a Business Case for an Enterprise Work Management Solution

    Sponsored by: AtTask

    Read this white paper to understand why staying with the status quo or implemetning a partial solution is not only ineffective at solving work management issues, but could be costing enterprises millions of dollars every year.

  • Carphone Warehouse Triples Work Capacity and Drives Revenue

    Sponsored by: AtTask

    Access this informative case study to find out how Carphone Warehouse found a cloud platform that helped streamling their project management methods, and if a solution like this is right for you.

  • Boost Flexibility to Traditional and Emerging Applications

    Sponsored by: Dell, Inc. and Intel®

    Broad adoption of real-time analytics, cloud solutions, big data initiatives and virtualization is transforming the data center. View this solution brief to learn more about how data centers are evolving to improve performance and agility at any scale.

  • Frost & Sullivan: Market Insight—Measuring Cloud-Based Agent Performance

    Sponsored by: Genesys

    Cloud deployment has become the preferred method for companies sourcing their CRM and contact center applications for inbound and outbound contact handling. This Market Insight examines the prospects for these applications and discusses when it might be appropriate for contact centers to complete the move into the cloud with hosted APO.

  • 10 Considerations When Moving Your Contact Center to the Cloud

    Sponsored by: Genesys

    As more network centers continue to embrace the cloud, there are plenty of service choices - and they can be tricky to choose from.

  • 10 Critical Requirements for Cloud Applications - How to Recognise Cloud Providers and Applications that Deliver Real Value

    Sponsored by: Workday

    This whitepaper lists 10 requirements for software-as-a-service (SaaS). Included are tips on how to recognize cloud providers and applications that deliver the full benefits of modern SaaS from two CIOs, experienced in SaaS.

  • Beyond Modernization: Legacy Applications Need New Platforms

    Sponsored by: Dell, Inc.

    Not all applications that run successfully on-premise can be easily migrated to the cloud. This expert e-guide serves as a guide to application modernization, and offers a checklist to help you mitigate risk during legacy modernization.

  • The Benefits of Social and Cloud-based CRM Tools

    Sponsored by: Microsoft India

    In order to stay competitive, you need to know what customers are saying about your business, and you need to participate in the conversation as well. In this e-guide, learn from CRM experts what makes a social CRM tool successful, and why cloud-based CRM systems may be the right choice for you.

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