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Cloud CRM Research

  • Add to Cart: How One Simple Purchase Led to Four Unique Stories of E–Commerce Success

    Sponsored by: New Relic

    The following eBook uncovers the factors of e-commerce management that can make or break you. See if you can relate to some of the most common application management and monitoring hurdles that e-commerce teams face. Plus, discover real-world success stories for well-known e-commerce companies.

  • Case study: How the Cloud Improved One Organization's Contact Center

    Sponsored by: 8x8, Inc.

    In this case study, discover how a travel agency transitioned to a cloud-based contact center model and what benefits they enjoyed.

  • Put Your Communications in the Cloud for More Streamlined Performance

    Sponsored by: 8x8, Inc.

    In this video, discover a phone and collaboration system that keeps everything in the cloud and easily accessible from one platform.

  • BT Discusses Cloud Migration and Oracle Data Integration 12c

    Sponsored by: Oracle Corporation

    Watch this video now to hear from Surren Partabh of BT as he explains his organization's migration to cloud services for database management and the benefits they received from switching.

  • Enterprise Development in the Cloud: Top Benefits, Drivers, and Concerns

    Sponsored by: Red Hat

    According to a survey of 408 enterprise IT software development professionals, enterprises using the cloud see improvements in time to market as well as higher productivity. Read this white paper for key findings from this survey regarding enterprise development in the cloud.

  • Is Your Mid-Sized Contact Center Ready for the Cloud?

    Sponsored by: 8x8, Inc.

    This webcast explores the business benefits of deploying a mid-sized contact center in the cloud, including improvements in company profit and revenue and long-term customer satisfaction.

  • 5 Secrets of Cloud Application Integration Success

    Sponsored by: Informatica

    In this exclusive white paper discover how cloud technology can facilitate the instant response your business needs without the IT hassle you dread. Learn how to avoid complex set up and costly downtime with 5 secrets of cloud application integration success.

  • Cloud-Based Contact Center Technology: 8 Critical Questions to Ask

    Sponsored by: 8x8, Inc.

    This guide explores 8 critical criteria for choosing a cloud-based contact center solution. Read on to learn vital questions to ask providers in order to avoid common pitfalls.

  • Anatomy of the New Decision: Five Factors That Are Shaping the Future of Business Analytics

    Sponsored by: Information Builders

    Access this informative white paper to find out which technologies are converging to help organizations drive innovation, empowering leaders to make smarter decisions. Learn practical, proven methods you can apply to your current information management strategy, such as cloud-based information services.

  • 2014's Planning Guide for Collaboration and Content - Does It Still Work Today?

    Sponsored by: Dropbox for Business

    Access this informative white paper to gain an understanding of 3CS systems: communication, collaboration, content and social platforms that utilize mobile, cloud and other technologies to offer an array of solutions to organizations. Find out the questions you should ask to support different roles, work styles and devices in your enterprise.

  • Data's Pivotal Role in Improving Customer Experience

    Sponsored by: Oracle Corporation

    Access this expert e-guide to learn how you can improve your customer experience with quality customer data. Uncover 5 ways using data can lead to happier customers. Read on to see how companies like 7-Eleven, Walgreens, and Mazda have used cloud and mobile technology to boost customer loyalty and how this strategy could work for your business.

  • Why Cloud-Based Customer Service Is So Essential Now

    Sponsored by: Oracle Corporation

    Access this short video to hear from Vice President of customer experience strategy at Oracle, Brian Curran, on the benefits of using cloud technology to improve customer experience. Watch as he emphasizes key point like agility, quick set up, flexibility, and hybrid capabilities that come with cloud technology.

  • Case Study: Q-See Improves Customer Service in the Cloud

    Sponsored by: Oracle Corporation

    Access this brief video to hear from chief customer care officer Barry Lieberman of Q-See and learn more about their unique customer service needs and how they were able to solve them using oracle products. Continue on to determine if this product could be right for your business.

  • HOSTING Empowers Customers with Oracle Service Cloud

    Sponsored by: Oracle Corporation

    Access this video to learn more about HOSTING's needs and how they were able to create exceptional customer experiences with up-to-the minute data. Watch now to learn how HOSTING was able to improve upon their customer experiences by gathering data along every touch point with cloud technology.

  • Field Service Management in the Cloud

    Sponsored by: Oracle Corporation

    Explore this in-depth white paper to learn why the field service industry has been hesitant to adopt cloud technology. Find out more about the potential benefits associated with switching your on-premises systems to cloud solutions

  • Oracle Cobrowsing Competitive One-Pager

    Sponsored by: Oracle Corporation

    How can you pick the visual sharing software that's right for your organization? In this concise fact sheet, browse through various component and features of popular visual sharing technologies including Oracle's Cobrowse, Salesforce, Kana, WebEx, and more to compare and contrast the specifics of each software.

  • Top Questions to Ask Your Field Service Vendor

    Sponsored by: Oracle Corporation

    Choosing the field service management solution is a critical choice for any organization. But how can you tell which features will complement your business strategy?Access this exclusive guide with questions to help you evaluate different service providers in 8 key areas.

  • How Tech Firms Must Use Customer Service for Conversions

    Sponsored by: Oracle Corporation

    Access this brief infographic to learn more about how tech firms' customer service is falling behind. Read on to learn how tech firms measure up to other industries in customer service and discover strengths and opportunities for improvement within the tech industry.

  • How Finance Companies Lose Out With Bad Customer Service

    Sponsored by: Oracle Corporation

    In this brief resource you can get a concise overview of state of customer service in the financial services industry with raw facts and figures. Learn about omni-channel service in the financial industry and see how financial services stack up against other industries in customer service capabilities.

  • Wow Your Customers With Great Customer Experience in the Cloud

    Sponsored by: Genesys

    In this informative white paper learn how you can deliver a "wow factor" to your high value customers to boost customer loyalty and increase sales and revenue. Access now to get 4 tips on how you can deliver the seamless outstanding service your customers crave.

  • Five Reasons to Consider SaaS for Your Business Applications

    Sponsored by: Oracle Corporation

    Access this in-depth white paper to explore 5 potential benefits of deploying an SaaS business application with minimal risk, low initial investment, and great flexibility.

  • Empowered Customers Expect More: Oracle vs. Kana

    Sponsored by: Oracle Corporation

    Discover the differences between leading customer service platform Kana and Oracle in a head-to-head comparison. Access this concise fact sheet to discover which software could help you manage your customer experience and engage the empowered customer.

  • Empowered Customers Expect More: Oracle vs. eGain

    Sponsored by: Oracle Corporation

    Discover the differences between leading customer service platform e-gain and Oracle in a head-to-head comparison. Access this concise fact sheet to discover which software could help you manage your customer experience and engage the empowered customer.

  • 7 Ways Field Service Organizations are Levering Technology

    Sponsored by: ServiceMax

    In this informative white paper get 7 top tips for leveraging technology in your field service organization. Learn about current technology trends shaking up the field service landscape.

  • 7 Steps to Guide Your Field Service Technology Purchase

    Sponsored by: ServiceMax

    In this essential buyer's guide get 7 steps to help you make a field service technology purchase. Learn buyer's tips, questions to ask, field service trends and project management suggestions to ensure you choose the technology that's right for your organization.

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