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  • The Truth Behind 6 Call Recording Myths

    Sponsored by: West UC

    Although seen as a necessity by any regulated business or contact center that takes itself seriously, call recording still remains one of the most undervalued and underutilized features. But why is this? Discover the truth behind 6 common call recording myths. Plus, uncover what features to look for in a call recording system.

  • 10 Rules For An Efficient Contact Center

    Sponsored by: West UC

    There are new rules emerging for your contact center. Cloud-based technology is shifting how things are done, but you must now streamline your skills and strategies for success. Learn 10 rules that will help you run a more efficient contact center in the wake of the shifting landscape.

  • The Gorilla Guide to Hybrid Cloud Storage

    Sponsored by: Tintri

    Discover how DevOps, web-services, containers, and analytics-driven monitoring impact hybrid cloud, and build a cloud storage foundation by addressing key requirements and pain points. Read on to reap the potential of hybrid cloud and empower those factors (above) that most impact the cloud.

  • 2017 IT Priorities in the Middle East

    Sponsored by: ComputerWeekly.com

    Benchmark your IT spending plans with our in-depth study of IT spending priorities in the Middle East.

  • Hybrid Cloud Is About Choice

    Sponsored by: EOH IBM

    Hybrid cloud computing integrates cloud resources with traditional IT infrastructure to ensure security, high performance, and accelerated application delivery. Read this resource to discover how you can leverage hybrid cloud to extend IT's agility and support new business models.

  • Building a Hybrid Cloud: Your Guide with Bluemix

    Sponsored by: EOH IBM

    Access this white paper to discover why a hybrid cloud approach is best for the future of integrated IT service delivery. Delve into three deployment models, and discover which best meets your application needs and provides the resiliency to deliver predictable, continuous service.

  • Effectively leveraging cloud-based contracts

    Sponsored by: ComputerWeekly.com

    Cloud contracts offer great benefits, but they can put organisations at significantly greater risk than conventional IT service contracts. This report by consultant Bob Fawthrop explains how to mitigate the risks.

  • CW ASEAN January 2017: Singapore hosts world's first robo-taxis

    Sponsored by: ComputerWeekly.com

    In this month's CW ASEAN we take a look at a project to introduce self-driving taxis in Singapore. The autonomous vehicle pilot comes as no surprise as the city state is not shy to try out the latest and greatest digital technology to make life for its people and businesses easier and more productive.

  • CW ANZ January 2017: The role of cognitive computing in data analytics

    Sponsored by: ComputerWeekly.com

    This month's CW ANZ takes a look at how cognitive computing applications present new business challenges to enterprises.

  • Automating Cloud Infrastructure with Ansible IT Engine

    Sponsored by: Red Hat

    Examine how Splunk accelerated IT provisioning, configuration, and task management within its cloud infrastructure with an automation engine that rapidly deploys and scale server clusters and apps, configures the cloud on-demand, and autoscales infrastructure as needed.

  • Top Trends Driving the Need for Unified Cloud Management

    Sponsored by: VMware

    Managing diverse multi-cloud environments is a major hassle without proven (and secure) cloud-centric management solutions. Find out the top trends driving the need for cloud-centric management as we reveal how to best take control with unified cloud management tools, tactics and techniques.

  • Beyond the Basics: Top 5 Cloud Management Must Haves

    Sponsored by: VMware

    Move beyond the basics of CMP: Read this white paper to learn how to leverage your cloud to accelerate IT service delivery, automate data center operations, and securely manage the hybrid cloud. You'll also see how to address IT initiatives and make the most of your CMP.

  • Online Job Marketplace Airtasker Migrates to AWS

    Sponsored by: Rackspace

    In this video, Paul Keen, Airtasker CTO, discusses the need to meet the demands of their developing growth, and how moving to a stable AWS environment helped them scale automatically and seamlessly during intensive peak periods. Tune in to see how AWS can help you reach an advanced state of DevOps capability, and more.

  • Developing Devops on AWS

    Sponsored by: Rackspace

    Access this white paper to learn how the collaboration and automation aspects of DevOps come together to provide a continuous integration and continuous delivery (CI/CD) process that can benefit your development process, and how they are accomplished in AWS.

  • The Recent Shift in the Contact Center Market

    Sponsored by: Genesys

    The unified communications and collaboration industry has been going through major changes in the last few years with the advent of UC consolidation. In this e-guide, learn about how contact center software provider Genesys went through a shift in 2016 after planning to boost its cloud-based services by acquiring new UC capabilities.

  • Creating Personalized Experiences with Real-Time Insights for CEM

    Sponsored by: OpenText

    Creating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.

  • Is It True That the Hybrid Cloud Definition Has Been Lost in Translation?

    Sponsored by: Dell EMC and Intel®

    Not all IT pros are on the same page when it comes to the "true" definition of hybrid cloud. And unfortunately, the original definition has been lost in vendor marketing jargon. Download this guide to cut through the vendor jargon and discover the true definition of hybrid cloud, as our experts elaborate on the subject.

  • The Right Mix: Transforming the Hybrid IT Infrastructure

    Sponsored by: HPE and Intel® Xeon

    Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.

  • Software-defined vs. Traditional Storage and the Blurring of Private and Public Clouds

    Sponsored by: Hedvig Inc

    In this expert guide, SearchCloudStorage joins Avinash Lakshman, CEO and founder of Hedvig Inc, to demonstrate the flexibility achieved by employing a self-service public cloud provider that uses replication- and erasure coding-based storage. Read on to learn if replication-based SDS is more affordable than traditional storage.

  • Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code

    Sponsored by: Hewlett Packard Enterprise

    Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.

  • How CRM and ERP Clouds are Coming Together

    Sponsored by: Microsoft

    CRM is the answer to some of ERP's pitfalls, but it takes a lot of work to keep them synced. What if you didn't have to waste time syncing separate clouds? Access this e-guide to learn how Microsoft is merging CRM and ERP into a single cloud offering and an example of what this means for future use in the healthcare industry.

  • Microsoft Dynamics CRM: A Look at New Features and Uses

    Sponsored by: Microsoft

    This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.

  • Economic Benefits of Migrating from On-Premises to Microsoft Office 365

    Sponsored by: Microsoft

    Over a 3-year period, Forrester interviewed 35 healthcare organizations that realized over $7.5 million in risk-adjusted benefits by moving their on-premise Microsoft Office solution to Microsoft Office 365. Access this infographic for results from Forrester's survey in numbers.

  • Empowering Health

    Sponsored by: Microsoft

    Access this e-book to learn about 4 key health IT areas that support the evolution of healthcare, as well as how 5 health organizations are modernizing with cloud-first, mobile-first solutions.

  • The State of Disaster Recovery & Backup: An Exclusive Report

    Sponsored by: QuorumLabs Inc.

    Changes in the world of DR are bringing to light old backup frustrations. Download this essential State of DR report now to find out if your company is behind the curve or leading the pack in DR with cloud-based backup.

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