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  • Computer Weekly – 11 August 2015: Data unlocks personalised customer service

    Sponsored by:

    In this week's Computer Weekly, we examine how companies are starting to use big data analytics to deliver more personalised customer services. We talk to the government's IT procurement chief about improving public sector tech purchasing. And Volvo's CIO tells us how connected cars will reshape the automotive sector. Read the issue now.

  • How to Secure Your Ecosystem of Cloud-Based Apps

    Sponsored by: MobileIron

    Most large organizations deploy or intend to deploy a broad range of mobile apps to their employees. This white paper reviews one app security model and how it can be leveraged to secure cloud-based productivity suites on mobile devices.

  • How Intercloud Bundles Accelerate a Transition to Hybrid IT

    Sponsored by: Cisco Systems, Inc.

    Hybrid cloud transitions are riddled with challenges. Learn how to overcome siloed infrastructure and security issues.

  • Creating a Cloud Strategy That Covers Cost and Compliance

    Sponsored by: IBM

    In this e-guide, learn how to assess your governance and security practices for the cloud, and discover four steps to optimize costs through cloud app development planning.

  • Cloud Customer Experience Management Datasheet

    Sponsored by:

    Today's customers want faster, more responsive service across every channel, and on any device, and they want it now. Download this datasheet to gain a quick overview of the main capabilities that can help you select the right cloud-enabled customer service for your business.

  • The City of Elgin: A public sector ROI story

    Sponsored by:

    The best way to deliver industry-leading customer service is to start with the world's #1 customer service solution. Building on the Salesforce1 Platform affords the type of flexibility that the public sector needs, while also providing an enterprise-grade solution that promotes interdepartmental sharing and greater efficiency and agility.

  • Service Cloud: Philips Success Story

    Sponsored by:

    See how Philips connects sales and operations employees globally, as well as connecting more than 7,000 call-center employees with Service Cloud.

  • Activision: A Social Customer Service ROI Story

    Sponsored by:

    In this case study, you'll learn how Activision integrated Salesforce Social Studio with its Service Cloud deployment to create a more modern way to support their customers on the channels where they prefer to communicate.

  • Enterprise Development in the Cloud: Top Benefits, Drivers, and Concerns

    Sponsored by: Red Hat

    According to a survey of 408 enterprise IT software development professionals, enterprises using the cloud see improvements in time to market as well as higher productivity. Read this white paper for key findings from this survey regarding enterprise development in the cloud.

  • 5 Secrets of Cloud Application Integration Success

    Sponsored by: Informatica

    In this exclusive white paper discover how cloud technology can facilitate the instant response your business needs without the IT hassle you dread. Learn how to avoid complex set up and costly downtime with 5 secrets of cloud application integration success.

  • Anatomy of the New Decision: Five Factors That Are Shaping the Future of Business Analytics

    Sponsored by: Information Builders

    Access this informative white paper to find out which technologies are converging to help organizations drive innovation, empowering leaders to make smarter decisions. Learn practical, proven methods you can apply to your current information management strategy, such as cloud-based information services.

  • Your Planning Guide for Collaboration and Content in the Cloud

    Sponsored by: Dropbox for Business

    In this white paper, analysts break down communication, collaboration, content and social platforms - or, 3CS systems. Discover how to leverage these essentials with mobile, cloud and other technologies across the enterprise.

  • 5 Steps to Building a Private Cloud Environment in Your Enterprise

    Sponsored by: Dell and Microsoft

    Building a private cloud isn't a quick process. In this expert e-guide, discover the first 5 steps you need to take to conceive, build, and maintain a private cloud within your enterprise. Read now to get started, and access these key first steps for your organization.

  • Understanding the True Value of the Private Cloud

    Sponsored by: Dell and Microsoft

    This expert e-guide highlights the value of the private cloud and provides important tips to keep in mind when devising a cloud model to fit your organization. Read on to tap into this critical cloud information.

  • Field Service Management in the Cloud

    Sponsored by: Oracle Corporation

    Explore this in-depth white paper to learn why the field service industry has been hesitant to adopt cloud technology. Find out more about the potential benefits associated with switching your on-premises systems to cloud solutions

  • Oracle Cobrowse vs. Top Visual Sharing Tech

    Sponsored by: Oracle Corporation

    How can you pick the visual sharing software that's right for your organization? In this concise fact sheet, browse through various components and features of popular visual sharing technologies including Oracle's Cobrowse, Salesforce, Kana, WebEx, and more to compare and contrast the specifics of each software.

  • Top Questions to Ask Your Field Service Vendor

    Sponsored by: Oracle Corporation

    Choosing the field service management solution is a critical choice for any organization. But how can you tell which features will complement your business strategy?Access this exclusive guide with questions to help you evaluate different service providers in 8 key areas.

  • Five Reasons to Consider SaaS for Your Business Applications

    Sponsored by: Oracle Corporation

    Access this in-depth white paper to explore 5 potential benefits of deploying an SaaS business application with minimal risk, low initial investment, and great flexibility.

  • Empowered Customers Expect More: Oracle vs. Kana

    Sponsored by: Oracle Corporation

    Customer service platform providers Kana and Oracle go head-to-head in this concise fact sheet. Discover which software can help you better manage your customer experience strategies and keep your empowered customers engaged.

  • Empowered Customers Expect More: Oracle vs. eGain

    Sponsored by: Oracle Corporation

    Discover the differences between leading customer service platform e-gain and Oracle in a head-to-head comparison. Access this concise fact sheet to discover which software could help you manage your customer experience and engage the empowered customer.

  • Cost effective cloud backup and recovery model

    Sponsored by: Asigra

    There's been a lot of talk about the recently launched Recovery License Model (RLM), but how does it work?  What does it mean to someone in the backup and recovery industry?

  • How to Deliver Stellar Cloud-Enabled Videoconferencing Services

    Sponsored by:

    In this handbook, you will take a look at the latest in videoconferencing technology, and decide which platforms and services will work best for your organization. Access this white paper to delve deeper into the complexities of the cloud, and learn how to leverage it to deliver video conferencing.

  • How to Slay the Dragon of Enterprise Work

    Sponsored by: AtTask

    Access this white paper now to discover how some workforce management solutions only address the negative results of mismanagement, and find one platform that helps companies address the workforce before problems even occur.

  • Building a Business Case for an Enterprise Work Management Solution

    Sponsored by: AtTask

    Read this white paper to understand why staying with the status quo or implemetning a partial solution is not only ineffective at solving work management issues, but could be costing enterprises millions of dollars every year.

  • Carphone Warehouse Triples Work Capacity and Drives Revenue

    Sponsored by: AtTask

    Access this informative case study to find out how Carphone Warehouse found a cloud platform that helped streamling their project management methods, and if a solution like this is right for you.

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