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Cloud CRM Research

  • Case Study: Roofing Company Improves Customer Satisfaction with Cloud CRM

    Sponsored by: Microsoft

    This video highlights a cloud-based CRM software that allows organizations to manage customer relations efficiently and automates mundane tasks. Access now to see how this technology can ensure that your customers receive the experience they expect and increase overall customer satisfaction.

  • 3 Secrets to Enabling Omnichannel Retailing

    Sponsored by: MuleSoft

    Omnichannel customer experience strategies are doomed without clear goals. In this white paper, learn necessary steps to overcome some of the key challenges to creating a great omnichannel experience. Also, see case studies of the customers who have used one software option to implement omnichannel strategies more effectively.

  • How Cloud Computing Transforms New Business Models

    Sponsored by: OpenText

    Cloud services now include management of deployment, apps, platforms, and IT infrastructure. In this white paper, you will learn the 6 most important considerations to keep in mind for a successful cloud partnership with your provider.

  • City of Barcelona Customer Story

    Sponsored by: OpenText

    Access this exclusive case study to learn how the Barcelona City Council was able to improve productivity and efficiency with greater collaboration on mobile devices and easier to use web services in the cloud. Read on to learn more.

  • A Comprehensive Guide to Selecting the Right Hosted Communications Solution

    Sponsored by: Cisco

    This white paper offers a three-step process that will allow you to make an informed decision on which cloud partner and hosted communications solution you should choose.

  • T.H. March Transforms Customer Service with Oracle

    Sponsored by: Oracle Corporation

    This video shows how companies can implement a service cloud which allows engagement with customers in real time, on a one-to-one basis, through a multitude channels. See how you can use cloud services to increase your data storage capacity and improve your enterprise's customer service.

  • Hybrid Will Be the New Normal for Next-Generation Enterprise WAN

    Sponsored by: Citrix

    In this exclusive Gartner report, learn how to establish a hybrid WAN in your organization that can optimize traffic flow between the Internet and MPLS to avoid application performance problems. Access now to also discover the role of the hybrid cloud in today's enterprise WAN infrastructure.

  • Embracing a Service Cloud for Improved Customer Service

    Sponsored by: Oracle Corporation

    This video shows how cloud services can be implemented to optimize your workforce, allowing you to deliver phenomenal customer service through any channel a customer chooses. Watch how doing so can help you improve operational efficiency and workforce productivity.

  • The Service Cloud in Action: Empower Call Center Teams and Customers

    Sponsored by: Oracle Corporation

    This video shows the many ways in which service clouds can assist in providing a complete customer service management approach across both assisted and self-service channels. Learn how cloud services can ensure your customers find the right answers quickly, wherever they are, and how you can better equip your customer support team.

  • Modern Customer Service with Cloud Services

    Sponsored by: Oracle Corporation

    Expectations for customer service are high and with a multitude of channels, it can become increasingly difficult to offer consistent, high quality customer service. This video explains how a flexible cloud service can help deliver exceptional customer service anytime, anywhere and through various channels and encourage self-service online.

  • Case Study – Convergys Transforms Customer Experience with Service Cloud

    Sponsored by: Oracle Corporation

    This video highlights how implementing a service cloud can enable the ability to provide customers with a differentiated experience through a multi-channel approach. Discover how service clouds can allow you to provide customers with tools and capabilities to drive self-service and equip your agents with the ability to provide consistent service.

  • Case Study: Beachbody Handles Rapid Growth with a Service Cloud

    Sponsored by: Oracle Corporation

    This video demonstrates how Beachbody's rapid growth and success can be attributed largely to their use of cloud services. Watch how taking advantage of cloud services can allow you to focus less on data management, and more on growth and revenue.

  • 10 Ways Cloud is Changing the World

    Sponsored by: Global Knowledge

    The cloud revolution is truly a revolution - the way we work, learn and even play is very different now than it was just 10 or 15 years and will probably be a lot more different in 10 or 15 years. With this in mind, let's look at 10 ways the cloud will (and to a large degree already has) changed the world.

  • How to Secure Your Ecosystem of Cloud-Based Apps

    Sponsored by: MobileIron

    Most large organizations deploy or intend to deploy a broad range of mobile apps to their employees. This white paper reviews one app security model and how it can be leveraged to secure cloud-based productivity suites on mobile devices.

  • User Experience and the Cloud: How to Boost Customer Satisfaction

    Sponsored by: Microsoft

    It's critical to deliver optimal user experiences with your applications in order to drive revenue. Discover how you can use the cloud to optimize key elements of the user experience, including personalization, responsiveness and ease of use, availability, and much more.

  • Enterprise Development in the Cloud: Top Benefits, Drivers, and Concerns

    Sponsored by: Red Hat

    According to a survey of 408 enterprise IT software development professionals, enterprises using the cloud see improvements in time to market as well as higher productivity. Read this white paper for key findings from this survey regarding enterprise development in the cloud.

  • Anatomy of the New Decision: Five Factors That Are Shaping the Future of Business Analytics

    Sponsored by: Information Builders

    Access this informative white paper to find out which technologies are converging to help organizations drive innovation, empowering leaders to make smarter decisions. Learn practical, proven methods you can apply to your current information management strategy, such as cloud-based information services.

  • Your Planning Guide for Collaboration and Content in the Cloud

    Sponsored by: Dropbox for Business

    In this white paper, analysts break down communication, collaboration, content and social platforms - or, 3CS systems. Discover how to leverage these essentials with mobile, cloud and other technologies across the enterprise.

  • Smart City as a Service: Using Analytics to Equip Communities for Data Driven Decisions

    Sponsored by: IBM

    This white paper how to enable municipal IT managers to build a flexible cloud foundation and support a smart city service strategy. Read on to discover how to deploy on a secure hybrid cloud model to accommodate all workloads.

  • Addressing Remote and Endpoint Backup Challenges with the Cloud

    Sponsored by: SearchDataBackup.com

    This handbook provides you with an overview of challenges associated with remote data protection and the products available today to address them. Read on now to address your endpoint data protection concerns, as well as how to choose the right cloud endpoint backup products for your organization.

  • How to Virtualize Disaster Recovery with Cloud Computing

    Sponsored by: IBM

    This white paper outlines how your business can grow securely and thrive in the expanding data universe, bolstered by one enterprise-grade, cloud-enabled disaster planning platform. Access this white paper to learn more about how cloud-based business resilience can provide an alternative to traditional disaster recovery.

  • The Data-Driven Organization: How to Unlock Greater Value from Data

    Sponsored by: Commvault

    This white paper explores today's data management challenges in the context of the 3rd Platform, particularly around cloud and Big Data/analytics, and explains how organizations can drive real value from their data.

  • Powering Disaster Recovery in the Cloud

    Sponsored by: Commvault

    In this white paper, you will learn more about the challenges organizations face with it comes to DR, and how the cloud can come to the rescue of your organization. Read on to find out how to securely store customer data in the public cloud while fending off security concerns.

  • Addressing Remote and Endpoint Backup Challenges with the Cloud

    Sponsored by: SearchDataBackup.com

    This handbook provides you with an overview of challenges associated with remote data protection and the products available today to address them. Read on now to address your endpoint data protection concerns, as well as how to choose the right cloud endpoint backup products for your organization.

  • Computer Weekly – 11 August 2015: Data unlocks personalised customer service

    Sponsored by: ComputerWeekly.com

    In this week's Computer Weekly, we examine how companies are starting to use big data analytics to deliver more personalised customer services. We talk to the government's IT procurement chief about improving public sector tech purchasing. And Volvo's CIO tells us how connected cars will reshape the automotive sector. Read the issue now.

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