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Cloud CRM Research

  • Real CIOs of the Cloud

    Sponsored by: Workday

    Access the following white paper to hear from actual CIOs and what SaaS and cloud have done for them. Find out why this solution allows for stronger CRM initiatives, business transformation, and more.

  • Disrupt IT:  A new model for IT in the digital age

    Sponsored by: ComputerWeekly.com

    Ian Cox, specialist in digital transformation and IT leadership, assesses the impact of digital technology on the role of the CIO.

  • Forrester—How Cloud-Based Contact Centers Can Improve the Customer Experience

    Sponsored by: Genesys

    In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies.

  • IT Priorities 2014: UK Europe, France and Germany

    Sponsored by: ComputerWeekly.com

    Benchmark your IT spending plans, with our in-depth study of IT spending priorities in the UK, France, Germany, and Europe in 2014.

  • Cloud and ICT adoption by MSBs in the UK, France and Netherlands

    Sponsored by: ComputerWeekly.com

    This report from the Centre for Economics and Business Research and Cordys, assesses the business potential of cloud services for medium sized companies.

  • CW Special Report: Amazon Web Services (AWS)

    Sponsored by: ComputerWeekly.com

    This 12 page special report gives you the key facts on Amazon Web Services (AWS), its cloud services, financial performance and strategy.

  • Closing technology gaps for human resources

    Sponsored by: ComputerWeekly.com

    Employers are seeing the gap between the promise of cloud-based talent management technologies and the value those technologies deliver. Suppliers can help to bridge the gap, says analyst group Nucleus Research.

  • Cloud and ICT adoption by MSBs in the UK, France and Netherlands

    Sponsored by: ComputerWeekly.com

    This report from the Centre for Economics and Business Research and Cordys, assesses the business potential of cloud services for medium sized companies.

  • Deploying a Contact Center in the Cloud - A Guide to Best Practices

    Sponsored by: Genesys

    To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient.

  • The Mixed Blessings of Contact Center Automation

    Sponsored by: SearchCRM

    Contact center technologies ease customer frustration with call center inefficiency, but they don't replace the human touch.

  • Impact of Cloud on IT Consumption Models

    Sponsored by: Cisco Systems, Inc.

    This exclusive resource discusses the impact of the cloud on IT consumption models and examines how your organization can accelerate the adoption of game-changing technology.

  • Top 7 Use Cases for Business-Class Cloud File Sync

    Sponsored by: eFolder

    This white paper describes the seven key areas where business-class cloud file sync can deliver value for virtually any organization, no matter size or industry. In an increasingly mobile world, providing documents that are in sync at all time is vital, and cloud file sync can deliver that.

  • Hosted Contact Center and On-Premises Centers Demystified

    Sponsored by: Genesys

    Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions.

  • Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

    Sponsored by: Aspect

    Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution?

  • Del Monte Foods' Cloud Imperative

    Sponsored by: Kenandy

    This video case study explores Del Monte Foods' cloud strategy – including why the food production company decided to move to the cloud and how it alleviated its cloud concerns.

  • Case Study: How cloud computing and Analytics enhance efficiency and the Wimbledon experience

    Sponsored by: IBM

    Consult this case study to uncover how the Wimbledon Tennis Championships utilized cloud computing to deliver their content to millions of eager fans around the world.

  • Survey Results: An Emerging Digital Divide

    Sponsored by: Apigee Europe LTD

    In this comprehensive report, view survey results of how companies today are leveraging technology-enabled capabilities such as "big data" and analytics, digital marketing, apps, and APIs. Find out what separates the top performers from the pack, and get key recommendations to help put your business on the right side of the "digital divide."

  • Why the Cloud for Collaboration?

    Sponsored by: Cisco Systems, Inc.

    The following IDC research paper discusses the strategic benefits of migrating to a cloud-based collaboration effort as well as insight to challenges and solutions faced by CIOs when considering the move.

  • What Happens When They are Gone?

    Sponsored by: VoltDelta

    Access this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives.

  • A blueprint to IT transformation: EMC's cloud success

    Sponsored by: EMC Corporation

    A case study of EMCs adoption of cloud computing over the last ten years, this whitepaper documents EMC's advances in cloud computing and the resulting dramatic benefits in company-wide productivity.

  • Proactive Customer Engagement

    Sponsored by: Genesys-Angel

    In this research report from the Yankee Group, explore how to achieve successful customer engagement management across the entire customer lifecycle by leveraging the right tools and integrating communication channels.

  • The Hidden ROI of a Cloud-based Contact Center

    Sponsored by: Five9

    Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments.

  • Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions

    Sponsored by: Hewlett-Packard Company

    This resource explains how you can enable rapid deployment of your SAP CRM applications by leveraging a cloud-based platform. Learn how to significantly reduce implementation costs and time, so you can respond swifter to market changes and meet the increasing demands of your customers.

  • Create and Print Salesforce Reports Anywhere, Anytime

    Sponsored by: Canon Information & Imaging Solutions

    Access this informative resource to learn how Forms and Print Services for Salesforce allows you to translate your Salesforce data into easy-to-create, engaging, visually-oriented reports. With mobile connectivity, you can print on-the-go, so you never have to scramble for a printer,

  • Forms and Print Services for Salesforce

    Sponsored by: Canon Information & Imaging Solutions

    This resource introduces Forms and Printing Services for Salesforce, a cloud-based service that allows you to create attention-grabbing reports and forms quickly and easily, from any mobile device.

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