Boosting Contact Center Capabilities with UC and SIPSponsored by: IBM
Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.
Whitepaper: Understanding IBM Lotus Sametime and Unified TelephonySponsored by: IBM
This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client.
A Holistic View of SIP Trunking SolutionsSponsored by: Siemens Enterprise Communications
Get a holistic view of the potential costs and savings associated with SIP trunk consolidation. Uncover actual costs and savings models, a review of key technical considerations, primary design considerations, and a discussion of a holistic architecture that can take you from SIP trunking to UC easily and economically.
The Proven Financial Benefits of SIP Trunk ConsolidationSponsored by: Siemens Enterprise Communications
In this paper, we’ll introduce the mechanisms of cost savings with SIP trunk consolidation, using Siemens Enterprise Communications’ OpenScape Exchange overlay solution.
Tuning Applications for IPSponsored by: AT&T Corp
A move to IP delivers the most value when a majority of applications and facilities are migrated to the converged network.
Robust Infrastructure for SOA: A Technical Introduction to WebSphere Application Server V6.1Sponsored by: IBM Software Group
IBM WebSphere Application Server, Version 6.1 is the foundation of the IBM WebSphere software platform and is the key building block for a Service Oriented Architecture (SOA).
Alcatel UMA Solution: Unlicensed Mobile AccessSponsored by: Alcatel
Unlicensed mobile access (UMA) technology provides access to GSM and GPRS mobile services over unlicensed spectrum technologies, including Bluetooth and 802.11 (WiFi).