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IT Workforce Research

  • A practical approach to ITIL 4 adoption 10 mistakes to avoid and 10 steps to follow

    Sponsored by: ServiceNow

    Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption.

  • What is AIOps for Monitoring?

    Sponsored by: LogicMonitor

    This eBook takes a deep dive into AIOps: the truth behind the hype, AIOps for monitoring, how to get started with your own AIOps initiative and more. Read now to get the low down on everything AIOps.

  • IT Service Management at High Velocity Premium Upsell

    Sponsored by: Atlassian

    High-velocity ITSM is all about transitioning an IT organization from a traditional service development and support team to one operating at high speed. Open up this white paper to explore more on this topic, including benefits of high velocity IT, high-velocity ITSM platforms and more.

  • Case study Toast Premium Upsell

    Sponsored by: Atlassian

    Open up this case study to see how one leading service management vendor was able to help Toast, a point of sale company, gain more visibility into their team’s work, resolve bottlenecks in their processes and accelerate incident resolution times and learn how you can do the same in your organization.

  • The Definitive Guide to Onboarding

    Sponsored by: Liongard

    If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.

  • How to Deliver Smart, Responsive IT Services in an Always Changing World

    Sponsored by: ServiceNow

    Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Powerful, smart ITSM tools can help. Download this white paper to explore how to boost your ITSM tools with machine learning, chat bots and analytics.

  • 5 best practices for resilient, reliable, remote IT services

    Sponsored by: ServiceNow

    This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more.

  • Porsche Holding Introduces Digital Workplace

    Sponsored by: Hewlett Packard Enterprise

    Porsche Informatik wanted to migrate to a comprehensive IT platform that would power their newest digital transformation project, “Digital workplace”. Download this case study to learn about the company’s move to a new digital workplace and discover how you can do the same in your organization.

  • The Future of IT Is Now

    Sponsored by: ServiceNow

    IT no longer merely supports commercial and organization growth – they are the primary driver. It’s up to IT to come up with digital transformation initiatives and move them forward. This whitepaper uncovers 9 ways to accelerate digital transformation in your organization, such as deploying AI and breaking down silos. Download now to learn more.

  • How to Modernize ITAM Across Hardware, Software and the Cloud

    Sponsored by: ServiceNow

    Next-generation ITAM platforms are making it much easier to track hardware and software by offering a snapshot of IT assets to increase visibility and reduce risk. Download this white paper to see how a single system of action can help your organization drive down costs, reduce compliance risk and extend workflow intelligence across IT.

  • Autumn 2020 Doppler Report

    Sponsored by: HPE and Intel®

    As digital transformation efforts accelerate, how do organizations keep sight of their main goals? And what are common factors that can serve as a framework to keep those goals on track? Download this Doppler report to explore the answer to those questions and more.

  • Benefits of SMB Digital Transformation: Management and Automation

    Sponsored by: HPE and Intel®

    IT automation allows IT to be more productive, and respond better to input and requests from end users and customers. Download this white paper to take a closer look at the benefits of SMB digital transformation and how IT automation can better support SMBs.

  • The Definitive Guide to IT Security

    Sponsored by: Liongard

    It can take up to 200 days to identify a security breach – which is a long and costly period of time for a company of any size. Download this eBook to discover the various ways your MSP can protect itself and your customers, including how to determine the right security assessment, how to protect the MSP in the future and more.

  • The Definitive Guide to Onboarding

    Sponsored by: Liongard

    If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.

  • How Humans and AI Can Work Together

    Sponsored by: Enate UK

    Automation alone can’t replace the human element of the workforce. In this video, see daily skills become key building blocks in the workflow and learn how humans and AI can work together to deliver a better customer experience and leave the human side of the customer experience to, well, the humans. Watch the video here.

  • AIOps 101: The Essential Guide to Everything AIOps

    Sponsored by: ServiceNow

    There are still many questions around AIOps. Once an AIOps tool or platform recognizes an anomaly, can the AI evaluate possible responses? And when it selects a likely resolution, can it act quickly to execute the fix? This E-Guide aims to answer these questions and everything AIOps. Download now to learn more.

  • Future of the MSP Industry: Research Report

    Sponsored by: LogicMonitor

    LogicMonitor wanted to understand how MSPs evolve over time and to uncover IT leaders views on IT automation, cloud migration and business continuity in the face of unexpected crises. Download this research report to discover key findings from this study as well as some recommendations for MSPs for your organization.

  • Monitoring & Alerting: Best Practices Guide

    Sponsored by: LogicMonitor

    Download this white paper to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization.

  • A Buyer’s Guide to Log Analysis

    Sponsored by: LogicMonitor

    Download this in-depth guide to uncover the top three considerations when evaluating a log analysis platform. Plus, the road to log intelligence and how to put it to work.

  • Software demo: Early warning system for modern IT infrastructure monitoring

    Sponsored by: LogicMonitor

    Click to watch this demo video of an early warning system platform for modern IT infrastructure – which proactively prevents problems to minimize downtime and slowdowns that may negatively affect your organization.

  • Webinar: Best practices for effective IT alerting

    Sponsored by: LogicMonitor

    Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.

  • 2021 IT Priorities: APAC Key Technology Areas Infographic

    Sponsored by: ComputerWeekly.com

    This year, we asked nearly 300 IT professionals in APAC which technology areas they identified as being imperative for 2021. In this infographic find out how remote working is influencing investments, learn about shifts in application development trends and which infrastructure tools will be deployed most in 2021.

  • Chapter 15: Working with the Command-Line Interface

    Sponsored by: McGraw Hill

    Download this free chapter from ITF+ CompTIA IT Fundamentals to learn how to work with and decipher the command line interface, demonstrate fundamental commands and more.

  • Chapter 13: IT Troubleshooting

    Sponsored by: McGraw Hill

    Download this sample chapter from ITF+ CompTIA IT Fundamentals to learn how to approach IT problems using a standard troubleshooting method, how to troubleshoot common computer problems and more.

  • Magic Quadrant for IT Service Management Tools

    Sponsored by: Freshworks

    This Magic Quadrant report from Gartner uncovers vendors in the enterprise ITSM markets that can help organizations build up their current and future IT roadmaps.

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