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Contact Management Software Research

  • Get Rid of Business Silos Impeding Your Service Delivery

    Sponsored by: 8x8, Inc.

    The need to ensure that customer experiences are reliable, consistent, and personalized is integral to any contact center. Unified communications (UC) helps management by increasing communication and collaboration between teams. Learn more about how your contact center can improve efficiency with US. Download the infographic here.

  • Ten considerations for moving your contact center to the cloud

    Sponsored by: Genesys

    By evaluating criteria and answering critical questions at the outset, organizations will be able to find the best match for their business goals and requirements. View this ebook to learn the 10 key considerations for selecting a partner and moving to a cloud-based contact center.

  • The Secrets of Effective SharePoint Deployments

    Sponsored by: SearchContentManagement

    Access this expert e-book for tips on effectively implementing SharePoint with your organization's collaboration technology.

  • ECM's Next Step: Content Services Platforms

    Sponsored by: Enginess

    In this handbook, information management expert Laurence Hart explains why the need for cohesive content management strategy is driving away traditional ECM towards a more API-friendly content services model.

  • Cloud Content Management Prioritizes Load Speeds

    Sponsored by: Enginess

    When a page loads slowly, it hurts search rankings. Inside this expert guide, discover an interview with Concourse CTO Shane Landry, and what he did to improve slow load speeds and produce a 10% reduction in load times across websites such as Forkly, Fame10, SportsBreak, and others.

  • 7 Features of a Better ECM Experience

    Sponsored by: Enginess

    ECM systems must evolve in order to satisfy users and meet customer experience expectations. This expert guide provides 7 core capabilities of a modern ECM system to help you satisfy your users' customer needs.

  • Targeting the Millennial Workforce with Digital Content Management

    Sponsored by: Enginess

    Want to know how to make enterprise content relevant, useful and interesting for the millennial workforce? This expert guide features a digital content expert, who offers 6 tips for targeting millennials with digital content management.

  • Optimize SharePoint Storage to Cut Costs and Dramatically Improve Performance

    Sponsored by: Metalogix

    This resource highlights the consequences rapid content growth is having on SharePoint storage and performance and highlights two strategies organizations can implement to overcome these challenges, including remote BLOB storage (RBS). Read on to gain practical methods that will help you dramatically reduce your SharePoint costs.

  • Dispelling Myths & Revealing Truths about Email Management with SharePoint

    Sponsored by: Colligo Networks Inc.

    This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange.

  • Boosting Contact Center Capabilities with UC and SIP

    Sponsored by: IBM

    Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.

  • Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML

    Sponsored by: West Interactive

    By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.

  • Moving beyond the Queue - Focusing on the Real-Time Customer

    Sponsored by: Inova Solutions

    In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.

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