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CTI (Computer Telephony Integration) Research

  • Extra Space Storage Dials Up Sales with inContact & Salesforce CRM

    Sponsored by: inContact

    This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

  • E-Book: The Executive’s Guide to Contact Center Technology Planning

    Sponsored by: inContact

    In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.

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